About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose This role responsibility will determine all the projects of Customer Services with end-to-end solutions from BRD finalization to Project Delivery. This role requires engagement in solution, designing, product procurement, BRD Finalization, testing scenarios, Production deployment, cost/benefit analyses, and performance reviews. Role Accountability RFP Process - Product Procurement or Managed Services Collaborate with business & Technical team to write an RFP Understand the major constraints in current system/services, approved budget for the project, timelines, SLA s, any functionality, features non-negotiable Create a draft of scoring criteria basis understanding from Business & Technical team Follow sourcing guidelines approved by the Company Review & schedule walkthrough of the RFP with internal stakeholders to seek their feedback Review relevant reports such as Gartner to ensure RFP reaches out to the highly rated vendors Review responses, attend Vendor Walkthrough, participate in scoring Involve in Business Case preparation Finalize the Scope of work document with the vendor Ensure timely Vendor Onboarding Measures of Success No. of Key projects and programs delivered Deliver assigned activities with best quality and within the desired timelines Ensure first right delivery in production for the projects/tasks assigned to him Team motivation and performance Technical Skills / Experience / Certifications Demonstrate deep knowledge and experience in the Banking & Finance Domain Working knowledge of common techniques, tools, and languages used for enterprise analysis and business modeling such as UML, MS Project and MS Visio Well-versed with SDLC Knowledge of requirement-gathering tools and Certification of Business Analysis Professionals like CBAP, ECBA Knowledge of ALM tool which will be used during testing Knowhow to create FMEAs Experience of designing user experience for customer service agents which includes and not limited to design user journeys, create communication messages etc. Should have working experience of digitizing lean business processes for customer services focusing on eliminating the manual touchpoints and creating simplified processes Should have a past experience of working with a CRM tool preferably Siebel Competencies critical to the role Should have strong written and verbal communication skills Strong problem-solving skills, communicates in a clear and succinct manner, and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve Should be able to manage cross-functional stakeholders from SBI Card and partner employees. You should have experience of defining IT processes, cross-platform IT solutions and delivery of projects Creates processes with customer viewpoint Knowledge of CS Domain and technology solutions You need to effectively manage business and IT stakeholders through regular reviews and effective communication. Qualification B.E / B.Tech / MCA in Computer Science/IT. MBA/PGDM from Tier 1/2 Institutes. Relevant experience or SBICARD verified leadership programs in technology Preferred Industry Credit cards - BFSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for: Working on allocated Video KYC cases by Production delivery with accuracy : The responsibility includes direct dealing with potential /existing customers over video call (as per SOPs defined) Timely execution of VKYC and manage the Ageing Inventory Diligent execution/decisioning to ensure strict adherence to the policy guidelines Driving Process Initiatives and Improvement Ideas within the KYC process Role Accountability Review , execute and decision the allocated cases for Video KYC processes : This includes close coordination with the sales team spocs as well as the customer by conducting the Video KYC verification for potential /existing customer base (in line with the process /policy defined) Ensure 100% adherence to the regulations/policy defined for Video KYC process as well as KYC documents ( Officially valid documents -OVDs)Ensure accurate updation of the decisioning files/system for the final decisions on the cases Ensure that the benchmark productivity /accuracy TAT target is met also support team targets for the same Ensure prioritization and closure of urgent customer/internal stakeholders emails as well as VKYC referrals Review the process and proactively identify the gaps highlight the same for changes - including communication templates/customer concerns/RCAs Maintain/track process specific responsibilities assigned for any new changes in policies/systems/processes Ensure nearly zero complaints from internal as well as external customers by ensuring accurate /timely execution of responsibilities Cater to exceptional requests, escalation, queries and activities as required by the business Measures of Success Productivity Accuracy % ( basis strict adherence to policies/SOPs) Process TAT (Data management TAT etc.) No. of process automation/improvement opportunity identified Technical Skills / Experience / Certifications Working knowledge on Excel Understanding of basic KYC regulatory compliance framework Competencies critical to the role Process Orientation Verbal and written communication Detail Orientation Analytical Ability Qualification Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for: Ensuring KYC scrubbing task adherence within Timelines Meeting daily production requirements Preparing and Publishing Daily refusal Reconciliations Preparing & Publishing High Risk as per compliance Audit Requirements Managing customer communication plan as per schedule Role Accountability Ensure accurate data /files updation & MIS for critical processes - KYC renewal, Addon renewal ,address change & PAN associated data files Check KYC deduplication of applications as per the agreed timeline and TAT including database updations Ensure 100% closure of daily incorrect pan cases which are an overlap with KYC renewals Ensure closure of daily in progress cases assigned Publish Wrong and Refusal actioning audit Publish status to Compliance for monthly high risk cases reconciliations Ensure regular reconciliation for overlaps across data all KYC data bases & systems in KYC including V+ Vs card one reconciliations Continuously evaluate processes and identify opportunities for automation via macros/tools available Perform process documentation and compliance adherence Measures of Success Accuracy % Process TAT (Data management TAT/Duplication for KYC TAT etc.) No. of process automation/improvement opportunity identified Process Adherence as per MOU Technical Skills / Experience / Certifications Excellent working knowledge of Excel ( knowledge on other data management tools will be preferred ) Understanding of basic regulatory compliances on KYC Competencies critical to the role Process Orientation Detail Orientation Analytical Ability Qualification Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Manual credit decisioning of applications moving to dedupe queue Role Accountability Implement Credit Guidelines while processing applications Maintain requisite levels of quality scores Maintain portfolio quality & other defined SLA Decisioning of applications within defined TAT Timely closure of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Accuracy % FTE/NFTE productivity Voice of Customer No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of Origination process/tools Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry BFSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for Manual credit decisioning of applications moving to dedupe queue Role Accountability Implement Credit Guidelines while processing applications Maintain requisite levels of quality scores Maintain portfolio quality & other defined SLA Decisioning of applications within defined TAT Timely closure of errors highlighted by monitoring team Perform process documentation and compliance adherence Measures of Success Accuracy % FTE/NFTE productivity Voice of Customer No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of Origination process/tools Understanding of credit policy framework Competencies critical to the role Detail Orientation Process Orientation Analytical Ability Verbal and written communication Qualification Graduate in any discipline Preferred Industry BFSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Heal th Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for sales of various SBI Card products in an assigned geography, usually 2-5 regions comprising of 80-200 branches of an SBI Circle, through a large team of 100-200 NFTEs spread across branches and various other points of sales identified by the bank relationships. Role Accountability Drive execution of location-wise banca sales execution strategy within assigned geography to drive achievement of overall organization objectives Maintain good working relationships at local level with stakeholders across SBI, SBI JVs and Associates & Multiple Partner banks by addressing concerns & providing priority service Drive execution of special segment/product/program focused campaigns in assigned geography Assess manpower requirements in assigned geography considering MOU & budgets and work with workforce effectiveness to ensure adequate staffing levels across assigned geography Responsible for hiring and performance management of NFTEs in assigned area Ensure regular NHOs/Refreshers & Product based Trainings for the team to enhance productivity Drive team to adopt all New Digital Initiatives of the company by ensuring quick knowledge cascade to extended sales teams by facilitating adequate trainings Attend Region/Module P Reviews & share relevant data points/ inputs to create a positive brand Image amongst SBI stakeholders Front-end all customer service escalations from the branch walk-in customers in assigned area and resolve them as per the resolution rights shared Conduct periodic service camps in upcountry markets in coordination with CS department to reinforce customer & Stakeholder Confidence Closely monitor metrics such as Sourcing Mix, Approval Rate, Inflow rate, Processing rate, & Dispatch rate of Applications to track and enhance NFTE productivity and business opportunities Drive adoption of New Digital Initiatives in assigned areas by ensuring timely knowledge cascade and requisite trainings for the staff Provide support to internal departments in completion of various projects, such as KYC Compliance Of Existing Customer Base by Liaising with Operations Department & reaching out to Customers, Assisting Collections department in collections effort and advising Product/Marketing teams on suitable merchant tie-ups Drive periodic team connects/reviews cadence, conducting regular visits to Local Offices of Partner Banks to ensure the same Ensure timely preparation and dissemination of relevant reports /MIS to SBI Stakeholders (Cross Sell/Regions/Modules & Networks) Manage PSA relationships, premises and associated costs along with relevant SOPs Ensure team members and internal processes comply with all regulatory and business compliance guidelines Measures of Success MOU Targets: New Accounts, Premium Accounts, Insurance cross-sell, COA, 4MOB Attrition %, Digital Sourcing % Shikhar /Pratham Leads Conversion % Voice of Customers Process adherence as per MOU Effective complaint channelizing and resolution on escalations emanating from SBI and Partners banks Technical Skills / Experience / Certifications Awareness of credit card industry landscape Understanding of P&L and impact of various metrics/parameters on the bottom-line Competencies critical to the role People Management Planning & Organizing Customer Orientation Relationship Management Result Orientation Qualification Graduate in any discipline, post graduate preferred Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Responsible for processing applications from PS2 process with complete diligence with respect to KYC and income documents. Role Accountability Perform scrutiny of credit card applications Check if application is compliant to KYC norms Conduct Credit checks in document with predefined policies and get into income calculations Ensure adherence to TAT and accuracy for decision-making Check for validity of documents attached with the application Perform process documentation and compliance adherence Measures of Success Processing/Production Accuracy as per SLA Adherence to TAT and accuracy for decision-making Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Credit Processes Knowledge of credit documentation, basic financial ability Competencies critical to the role Process Orientation Teamwork Collaboration Analytical Ability Verbal and Written Communication Qualification Graduate in any discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for managing Application Security requirements and processes to reduce technical risks due to vulnerabilities in applications exposed to customer or third-parties, including identifying and assessing vulnerabilities specific to applications. This role also responsible for leveraging expert knowledge of todays ever-changing cybersecurity and risk landscape to influence IT landscape across SBIC Card environment. Role Accountability Participate in and support application security reviews including Threat modeling, Code review and Static dynamic testing; discover security exposures and develop mitigation plans, and also report and fix the technical debt Facilitate and support the preparation of security releases Assist in development of automated security testing to validate that secure coding best practices are being used Provide expertise in security tools for vulnerability assessment, penetration testing application security Perform vulnerability risk profiling and prioritization of vulnerabilities Uphold code reviews across all Platforms and manage integration with vulnerability check tools such as Static Code Analysis and Dynamic Code Analysis tools Manage bug intake and remediation process for the organization and application vulnerability scanning and penetration testing remediation Monitor vendor SLAs, perform regular review with vendor management and report to SBI Card leadership Assist with planning, providing input on capabilities and methods used for vulnerability management and security testing, and driving improvements Support in development of vulnerability management framework, support compliance and risk management activities, recommending security controls and corrective actions to mitigate vulnerability risks Conduct vulnerability assessments and penetration testing (application and/or infrastructure) and articulating security issues to technical and non-technical audience Perform vulnerability risk profiling and prioritization of vulnerabilities Perform regular status reviews with IT asset owners senior leadership to ensure compliance with InfoSec policies Develop and monitor patch deployment schedules for all Vulnerability assessments and penetration testing on an ongoing basis as well as auditing for completeness and coordinate patch management/Remediation activities for all IT assets (workstations, network, server, application, database etc.) Monitor vendor SLAs, perform regular review with vendor management and report to SBI Card leadership Ensure process documentation and compliance adherence Measures of Success Reduction in security vulnerabilities in SBI Card IT platforms Number of enhancement opportunities identified for the security posture to reduce overall risk to SBI Card Reduction in information leakage and exploitation from vulnerabilities Timely and accurate vulnerability testing and remediation Process Adherence as per MOU Technical Skills / Experience / Certifications Strong knowledge of web development and programming languages e.g. Java, .NET, Python, etc. Strong knowledge of web application technology, e.g. Application Servers, Web Servers, Databases Strong java developers, with some understanding of application security testing and willing to switch into that role, would fit for this position Knowledge of performing security testing on an app development project either using struts, spring much like java based frameworks Industry-accredited security certifications will be required (the candidate must have or be willing to obtain all of the following certifications - GIAC GWAPT, GPEN, GXPN, OSCP, and CISSP) Exposure to methodologies, such as OWASP preferred, Penetration, Host, Applications (Ethical Hacking tools such as Nessus, Qualys, Nexpose), Vulnerability Assessments - Network, Host, Applications, Security in SDLC (Application Security), Secure code review - .NET and J2EE technologies Experience in Software development/Application Security/Vulnerability Management Competencies critical to the role Analytical ability Innovation Problem Solving Continuous Learning Teamwork and Collaboration Qualification Bachelor of Engineering in Computer Science / Engineering, Masters in Computer Science or any other relevant discipline Preferred Industry BFSI / NBFC / IT ITES / E-commerce/Telecom

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through a comprehensive learning development framework Role Purpose To develop and maintain collection scorecards, segments for portfolio intervention, and transaction-level authorization strategies and oversee implementation of credit fraud decision engine deployment for the organization. Role Accountability Develop customized collection scorecards for each assigned delinquency stage Develop self-cure models for customized collection interventions cost control Develop micro-segments for effective portfolio interventions to maintain acquisition quality Develop transaction-level scorecards as input to the authorization strategy and cross-sell qualification Develop application fraud prevention scorecard Develop propensity models for offering hardship programs Develop customized acquisition scorecards for assigned segments. Develop customized behavior scorecards for each assigned segment. Maintain inventory of assigned models Automate ensure model deployment either in credit fraud decision engines or turbine/data lake Measures of Success Ensure the timely development of the models as per plan Model efficacy in terms of consistency reliability KS, Gini - Model performance metrics PSI - Model stability metric Out of time validation Process Adherence as per MOU Technical Skills / Experience / Certifications Good knowledge of Big Data/R/Python/SaS/Hadoop Competencies critical to the role Analytical ability and problem solving Qualification Master s degree in related field Preferred Industry FSI / Any

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose To conduct day-to-day legal support for the Collection of dues from Customers in assigned regions. To achieve recovery targets Handle escalations raised by the Customers through various modes (Courts, Quasi-Judicial Forums, Investigating Authorities) for legal collection activities. Role Accountability Achieving recovery targets as per MOU Conduct day-to-day legal support for the Collection of dues from Customers in assigned regions. Support for Handling Escalations raised by the Customers through various modes (Courts, Quasi-Judicial Forums, Investigating Authorities, etc.) for legal collection activities Provide Legal Support to sales and collections functions for escalation cases against employees. Prepare and maintain MIS for decentralized legal collection matters in assigned regions. Represent the Company in collection matters. Provide administrative support to litigation and advisory verticals in drafting replies, preparing evidence, etc. Measures of Success Win Ratio% No adverse comments by businesses on legal collection support in the region Meet the recovery target for legal collections Ensure 100% resolution of escalated cases Process adherence as per agreed MOU Technical Skills / Experience / Certifications Experience in Legal Collections Adept in handling escalation including Police escalation Market awareness in terms of collections best practices Competencies critical to the role Collaboration Teamwork Written and Verbal Communication Qualification LLB Preferred Industry Law Firms/ FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned recovery portfolio. Role Accountability Execute recovery strategy for the site, track performance and give inputs to Portfolio Manager Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Formulate strategies for low performing segments/markets and implement the same with vendor sites. Guide vendors to design a competitive incentive plan to ensure performance improvement Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Vintages / Occupation segment / Geography /any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Identify right sets of accounts for TC-retention, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all recovery operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts - Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Rate of Recovery (ROR) Money Recovered NFTE productivity PLI penetration Waiver Targets Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate / Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage channel partners handling tele calling responsibilities for the assigned Collections portfolio. Role Accountability Execute collection strategy for the site, track performance and give inputs to PM Monitor channel partner performance through a structured review mechanism and ensure appropriate capacity planning Review Portfolio both Qualitatively Quantitatively at account/NRR/Region / Channel level in order to identify gaps/issues Strategise and segment portfolio churning on dialer prioritizing at various cuts in terms of Payment due date / Occupation segment / billing cycle / Geography / CM NM / any new product-variants to improve efficiencies and performances Conduct call sampling across portfolio segments in line with the call listening framework and share observations on call and portfolio quality with concerned stakeholders Manage the uptime for all SBI Card collection systems at the vendor site to ensure uninterrupted production and coordinate with Internal stake holders to ensure business continuity in the event of downtime of vendor CRM / Dialer systems /Telecom resources Identify portfolio segments for initiation of legal approaches such as- Mediation, Conciliation, Lok Adalat and arbitration in order to extract on identified accounts and attend all camps as required Ensure Field-referral rates are in line with business-targets by identifying right sets of accounts for TC-retention as well as Field referral, adopting a segmented approach basis past delivery-trends Analyze action codes on daily basis and propose action plan to improve performance and right identification of field referral Ensure necessary training /certifications for tele calling staff in line with compliance requirements Conduct spot audits to ensure adherence to regulatory and internal guidelines on data security in all collection operations at channel partner sites Track performance of all agents on key performance metrics daily to identify any adverse trends either or performance or call-quality or in disciplined behavior e.g. frequent late-logins, uninformed/unplanned leaves, low TOS, non-adherence to compliance guidelines, etc. and take suitable remediation measures Manage agency payouts in line with the business SLA model and ensure billing within defined timelines; Keep track of accuracy in different components of agency payouts--Actual Headcount deployed; PRI Lines, Contest, Team Engagement, etc. Measures of Success Resolution Rate Normalisation Rate Roll back rate KP targets PLI penetration Money collected NFTE productivity Tele Retention rate NFTE training coverage Customer complaints volume Vendor SLA adherence No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Knowledge of dialer strategies Experience of managing large distributed vendor teams Competencies critical to the role Stakeholder Management Result Orientation Process Orientation Problem Solving Skills Qualification Post-Graduate/Graduate in any discipline Preferred Industry Credit Card

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for coordinating, embedding and monitoring of data protection and privacy compliance in accordance with SBI card polices and procedures and applicable regulations. Role Accountability Align business processes and operational practices, and support in preparation, maintenance and rollout data protection policies and procedures as per the Data Privacy act of India and any other Data Privacy law as applicable Review controls to inform, advise and issue recommendations to the business with regards to data protection, privacy including with data protection laws and internal policies and guidelines Facilitate periodic data protection impact assessments Support the data incident response and data breach notification procedures Support 1st line of defense (controllers/ processors) and Data Privacy officer(DPO) regarding data protection and privacy management requirements and policies as well as for communication for both data subjects (e.g. customers) and the regulatory authorities Promote continuous training to maintain data protection awareness and feedback, and also include protection Offer consultation once a data breach or other incident has occurred and must be involved in relevant issues in a timely manner and report directly to highest management level Participate and represent team in internal and External audits and assessments Manage privacy related projects including stakeholder update and drive timely and quality deliverables Monitor marketplace trends and latest experiences on security, audit and control issues Perform process documentation and compliance adherence Measures of Success Timely and accurate development and monitoring of the Data Privacy program Setup and Increase the maturity of overall Data Privacy Program Timely and in-budget completion of data privacy related projects Initiatives Timely delivery of project plans, milestone updates, presentations, assessment reports etc. to relevant stakeholders Process Adherence as per MOU Technical Skills / Experience / Certifications Industry-standard certifications such DCPP (DSCI Certified Privacy Professional), DSCI Certified Privacy Lead Assessor (DCPLA), Understanding of regulatory data privacy compliance, Information security or audit background is must Understanding of security controls from a people, process and technology perspective Knowledge of standard security processes and guidelines PCI-DSS, ISO27001 and audit management experience Knowledge of risk assessments and privacy frameworks such as - NIST, DSCI, ISO, PCI, GDPR, etc. Competencies critical to the role Stakeholder Management Teamwork and Collaboration Detail Orientation Market Awareness Process Orientation Qualification Graduate or advance course in Computer Science or Information Security related areas or any other relevant discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well-curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through a comprehensive learning development framework Role Purpose To comprehensively and diligently review/monitor high severity fraud alerts along with liaisoning with stakeholders for higher throughput, increased fraud mitigation and merchant reversals. Role Accountability Enhanced Due Diligence on High Severity Fraud Alerts: Perform enhanced due diligence by leveraging Bureau, Alternate sources of data including bureau reports, EPFO, online validation in public databases, national hunter internal external databases to identify anomalies and prevent fraudulent activity such as account / identity take over, 1st-party / 3rd-party frauds, online frauds Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards Report/flag-off fraud patterns report the same to team leads/analytics team for preventive action Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Interact with merchants and Law Enforcement Agencies (LEAs) for transaction reversal cases and raising red alerts for ongoing frauds Process Excellence: Ensure application and transaction fraud alert decisioning Ensure adherence to process SOPs customer contact policies Identify and suggest improvement areas for increased fraud mitigation, increased merchant reversals and enhanced new account conversion and share with team leads/process leads for evaluation implementation Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Deep knowledge of fraud management, application sourcing and transaction processing systems and KPI Process certified in document Screening/Hunter/Transaction Monitoring process Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University. Preferred Industry Banking / Financial Services /Consulting/Fraud Strategy/Ecommerce

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring Compliance: Analyze applications/transactions for patterns to unearth frauds make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team management for early detection prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for leading Identity Access Management (IAM) Governance program in support in line with the enterprise and regulatory compliance requirements / mandates and leading overall access certification and authorization of access across enterprise for all applications covering both for FTEs and NFTEs. Role Accountability Develop IAM Governance framework, support compliance and risk management activities- provide input on capabilities and methods used for IAM Governance, and driving improvements Own the Identity and Access certifications process as mandated by the enterprise policy and regulatory compliance requirements Provide consultation to support the design, integration and operational processes to enable business functions as they align the various technology products that support IAM to their security, risk management and compliance framework Define, update/validate and monitor appropriate Access structure to protect the business from unauthorized Access and to ensure regulatory compliance Ensure procedures related to account Access administration and SOPs are clearly documented, updated and adhered to Provide thought leadership and coordinate with IAM Operations team to Drive Governance Support the development of whitepapers, case studies, technical blue prints for IAM architectures and services Ensure process documentation and compliance adherence Measures of Success Timely and accurate development, Implementation and Sustaining of IAM Governance program at the enterprise level Enhance IAM certification by automating wing to wing process Timely and in-budget conduct of IAM certification exercise as per the policy requirements Timely management and reporting of IAM governance related KRAs and metrics No adverse observation in Internal / external audits Timely remediation of any findings or recommendations made by any of the internal or external assessors Process Adherence as per MOU Technical Skills / Experience / Certifications IAM, PAM domain knowledge with capabilities to integrate core security/IT/Business solutions. Extensive knowledge of LDAP authentication methods, processes and tools, Oracle IAM tool and processes. Deep understanding of PAM capability from vendor OEMs like ARCON, CyberArk etc. Familiarity with Cloud technology and an understanding of the impact of dynamic computing on the Identity domain. Strong knowledge and understanding of enterprise IT Systems, cloud infrastructure and security principles and technologies Industry standard certifications such as CIAM, Oracle IAM, OKTA Understanding of Identity Access Management solutions Prior experience with SAML, LDAP, Kerberos, Unix, Microsoft AD, and MFA desired. Strong experience in Project management, problem solving and operationalization of resources. Competencies critical to the role Process Orientation Result Orientation Stakeholder Management Analytical Ability Qualification Bachelor s Degree/B.Tech in Computer Science/Information Technology or any other relevant discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Manage deployment and standardization of all backend processes for PSA partners to ensure regulatory compliance and requisite NFTE availability across locations. Role Accountability Design, deploy and document standardized processes for Vendor Management. This includes a review of all existing decentralized processes across back-end functions and then arriving at a proposed approach Ensure timely BGV completion for all third-party resources and scrubbing of the database for negative listed candidates during hiring Manage vendor onboarding, renewal, addendums, property deeds, ISO certification and other requirements in line with internal guidelines and regulatory requirements Work on a standardized Budgeting Process along with relevant controls to minimize the NFTE expenditure, track the budget basis the approved HC/COST Coordinate with Internal as well as external auditors for providing all relevant audit data, resolution of audit queries and getting corrective action done as per timelines Act as the single point of contact for Risk,Infosec,Compliance departments for getting all RCSA control testing, and assessments done and providing all evidences as required Provide and monitor access to critical internal applications (Email, core systems etc.) for third-party resources and take prompt corrective action to avoid non compliance and mitigate risk Manage end to end attendance for all backend (non-sales) functions to enable them to give accurate Payroll inputs in the prescribed timelines Set up processes for centralized verification of Partner Bills ensure timely correct bill processing from partners along with required supporting Work with the InfoSec team to initiate on various controls to be built to safeguard Company sensitive data being handled by NFTEs across functions/Process Conduct UAT/PVT for any system change/enhancement projects related to system/processes managed Update and circulate the NFTE Code of Conduct on a periodic basis as required Measures of Success Timely accurate documentation of processes Process automation % Vendor cost adherence as per MOU Vendor compliance adherence No adverse observations in internal/external and vendor audits Timely scrubbing of BGV database 100% accuracy in critical access management Process adherence as per MOU Technical Skills / Experience / Certifications Partner Management experience with sound market knowledge on manpower practices Experience in Process standardization Quality related techniques Experience exposure on vendor Statutory compliance along with market trend awareness Competencies critical to the role Stakeholder Management Process Orientation Detail Orientation Quality Orientation Qualification MBA in any discipline (Operations specialization preferred) Preferred Industry BFSI/Finance / Any

Role Purpose Responsible for having advanced skill based routing setup for Voice & Non-Voice services, to have best fit agent to answer customer query with rite amount of Head Count. Role Accountability Manage projects and actionable related to them Track and update projects with respect to the timelines provided Review and present projects to the stakeholders. Responsible for the implementation, management and support of Contact Center Platform (Aspect) Design and implement voice-based solutions like Call routing, ACD, IVR etc. as per Operational requirements and attain the most eminent productivity Own and manage the end-to-end Skill based routing setup. Daily/Weekly/Monthly Analysis of Call Volume patterns at location level Rigorous monitoring of Agent Skills and changes pertaining to load levelling of Volumes across centers Manage entire Service Configuration including the Skill reduction levels, propose changes for better evolvement Coordinating with Aspect/Wipro for issues related to ASBR and getting it resolved. BCP for ASBR Failure, Manual Workgroup/Services assignments Participate in all testing related activities of Aspect IB, ASBR, IVR etc. Skill based scheduling of resources to maximize the utilization. Closely work with the Forecasting & Scheduling team to ensure better delivery of Customer Service Coordinate and Support ongoing maintenance activities. Closely work with Various Teams, monitor report the changes/benefits. Manages and publishes reports/Dashboards relating to Skill Assignment, Load Levelling, Service Config for Contact Center Platform Coordinate with vendors for services and drive operational efficiency Effectively develop forecast models to manage volumes & deliver Service Levels as per plan Use information from previous years to proactively plan holiday patterns to ensure the most effective use of man-hours. Identifying Intra-Day & Daily Anomalies in Volumes and smoothening the trends to plan. Analyzing Inter-Day & Intra-Day Volume trends and developing various statistical models to effectively plan on a similar trend Develop and deploy effective staffing to optimize the use of available resources Create Employee Schedules based on the Interval Staffing requirement, ensuring optimum resources during peak requirement Ensure Optimum scheduling factoring the Employee preferences, shift rotations, tenure etc. Plan Training schedules and track adherence, ensure training/ refreshers as per training hours built in plan Plan and execute break schedules to drive Schedule & Break Adherence Measures of Success Delivering operational SLAs for Contact Center Platform Delivering accuracy of Agent Skills and Service Configuration to ensure smooth Contact Center Management Ensuring Uptime of ASBR w.r.t Service level Configurations and skill management Ensuring on time project delivery Technical Skills / Experience / Certifications Technical expertise regarding data models, database design development, data mining and segmentation techniques Hands on experience on analytical tools like SAS, data mining tools like SQL, and visualization tools like Tableau Strong Numeracy skills to interpret historical volumes and forecast. Depth knowledge of Contact Center Platforms I.e. Aspect, Genesys etc., Aspect is preferred Should be able to demonstrate on how to handle / optimize the 24*7 Operations & team Expertise in Contact Center Technology platforms like Aspect, Genesys, Cisco. Aspect would be preferred Strong experience in the arena of Managing Aspect - Dialer & IVR. Excellent Analytical and Organizational skills Strong stakeholder management skills Excellent Communication, Interpersonal, Presentation and Team Management Skills Strong presentation skills Strong verbal and written communication skills with both business and technical areas Ability to co-ordinate and work with cross functional teams Qualification Postgraduate/ Graduate from a recognized University Call Center/WFM knowledge preferred, WFM tool Understanding of Skill Based Routing Models, Aspect is preferred SAS/SQL, Tableau, Proficient with MS Office (especially MS Excel and Access) Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for facilitating and executing documentation of new processes and processes requiring change, enabling process Change Management by sharing relevant triggers/information with the concerned function.The role is also responsible for driving continuous process improvement projects/initiatives in the aligned function geographies and creating Training Modules and train functional employees to build problem-solving approaches. Role Accountability Identify work processes of aligned functions based on life cycle management approach. (CLCM / PLCM) Manage documentation of processes as per standard templates approved by PPRC for Critical processes. Non Critical processes documentation in BPM approved template along with all necessary elements Ensure identified business processes are documented in a timebound phased manner as per organizational priorities Drive an effective Change Management System of aligned functions to ensure that Process documents are always relevant to changing business needs and compliant with regulatory requirements Ensure that the process is documented along with defined efficiency, effectiveness measures and scope of automation enabling effective measurement of business processes and for identifying improvement /digitization opportunities Continuous self-development and bringing in new waves such as RPA / Digitization in the process management Sensitize functions on the know hows and importance of BPM by deploying need-based Business Process Management Training modules organization-wide in a planned workshop mode Lead and facilitate functional / cross-functional improvement projects using Quality Methodologies and Frameworks such as Agile, DMADV/DMAIC, Business Process Reengineering etc. and ensure the projects are completed as per the plan Lead and facilitate high impact Cross-functional projects across aligned functions geographies around identified improvement initiatives focusing on Productivity, Customer experience, enabling growth and improving engagement Identify and benchmark within and outside the SBIC fraternity by understanding the best practices within the SBC Fraternity and across the industry and prepare a "Strawman Model/Proposal" and present it to management/Committee Share project progress and provide regular updates on the project action status to the Project champion and Project sponsors, BPM Quality Lead and Vertical Heads Facilitate function in identifying and implementing small yet effective improvement opportunities (Kaizen) and best practices Design and Deploy training on various quality/ project management tools and methodologies such as Lean, Six Sigma, Agile, SCRUM, RPA, VSM, QFD, Risk Assessment Model, FMEAs. Maintain dashboards, data management and other information assets such as process library along with certificate management and timely disbursement for GB, lEAN JDI certificates Ensure process documentation and compliance adherence Measures of Success Timely implementation and completion of assigned improvement Projects No. of Process enhancement / digitization initiatives suggested Cost Saving No of Green Belts , Lean Projects Kaizen event completed No of Employees upskilled on Project management tools , risk assessment tools.. Process Adherence as per MOU Technical Skills / Experience / Certifications Sound knowledge on Project Management Methodologies and Framework such as Agile, SCRUM, Six Sigma, Lean Practices, Business Process Reengineering etc. Expertise in Statistical Analysis hands on experience in using Minitab or equivalent statistical software Expertise to make excellent presentations especially for senior management as part of project analysis decks. Knowledge and usage of tools such as RPA,VSM,QFD,Risk Assessment Model, FMEAs . Knowledge of handling change management, digitization in the existing process. Experience in creating logical Process flows using MS Visio or any other Business Process Management Tool Experience in writing whitepapers/case studies/Handover documents/ Knowledge Objects/RFI/RFP and Fluency in MS Office and other virtual collaborative tools Experience in Improvement project management , digitization, RPA, BPM and BPR . Black Belt Certification or any other Project management certificates such SCRUM/Agile from reputed Institute / organization Competencies critical to the role Stakeholder Management Innovation and problem solving Process Orientation Planning and Organizing Qualification Graduate / Post Graduate in any discipline Preferred Industry Service Sector / Financial Services / Credit Card Industry

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to overall development of an employee through comprehensive learning development framework Role Purpose Responsible for supporting SBICs Threat detection and prevention capabilities for SOC/SIEM Platform. The role is also responsible for supporting Security Operations by initiatives and innovations for control enhancement investigation as and when required Role Accountability Develop and run program for managing event based security monitoring by leveraging MSSP resources Collected, analyze and validate all Security information and event management (SIEM) Cyber Threat Intelligence (CTI) activities that impact threat detection capability of organization Manage monitoring, responding, mitigation, reporting, compliance to SLAs and security incidents related to IT systems covered under security programs like SIEM, DLP, Anti-Phishing Brand and Dark-Web Monitoring Develop, implement, maintain and operate standard content development practices for SIEM infrastructure Develop reports, dashboards, real-time rules, filters, and active channels, etc. Configure SIEM tool performance and event data quality to maximize SIEM system efficiency Conduct and oversee advanced threat hunting operations using known adversary tactics, techniques, and procedures to detect adversaries with persistent access to the enterprise Identify and prevent and/or investigate suspicious events through event, pattern, correlation, and behavioral analysis of data from a range of systems and applications Perform process documentation and compliance adherence Measures of Success Threat Detection Mean-time-to-detect (MTTD) Response( MTTR) Increase in maturity of Threat detection capabilities against industry benchmark and framework Qualified metric of True Vs False Positive Alerts Incidents Adherence to security monitoring best practices within SBI Card Timely delivery of project plans, milestone updates, presentations, assessment reports etc. to relevant stakeholders Process Adherence as per MOU Technical Skills / Experience / Certifications Experience on various operating systems, implementation/ Run Maintain of network and security devices like EDR/EV, Firewall, IPS/NIPS, VPN, APT, proxy etc. Experience with cloud security requirements log monitoring Expertise on Cyber Kill Chain, MITRE ATTCK, or other relevant cybersecurity defense and intelligence frameworks Development experience in Smart/Flex Connectors, Content Analysis Testing Prior experience of Cyber Threat Hunting Intelligence Industry-standard certifications such as SOC Analyst (EC Council), CISSP, CEH, or SIEM Platform (Arcsight/Qradar or similar technology). Knowledge of technical writing and documentation and the ability to map processes and procedures Competencies critical to the role Detail Orientation Teamwork and Collaboration Stakeholder Management Analytical ability Qualification Bachelor s Degree or B.Tech in Computer Science / Information Technology or in a related discipline Preferred Industry BFSI / NBFC /E-commerce/IT ITES / Telecom

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for performing Revalidation as part of Centralized Revalidation Team (CVT). Role Accountability Ensure daily productivity metrics for CCRP revalidation within TAT Ensure Accuracy as per targets defined. Analyze and report on Complaints trends Resolutions . Create maintain process dashboards for business reporting purposes. Pro-actively follow-up with other departments for input files and effective stakeholder management Identify ways of improving current processes to enhance customer experience. Timely reporting of process metrics to the business and internal stakeholders Ensure close-looping and calibration on identified complaints Identify process improvement opportunities help business to fix the same through detailed RCA follow correction corrective approach Perform process documentation and compliance adherence Measures of Success Accuracy % Complaint Resolution Rate Reduction in no. of complaints No adverse observations in internal/external audits Process adherence as per MOU Technical Skills / Experience / Certifications Understanding of Credit Card processes Understanding of customer lifecycle Understanding of Card One V+ Competencies critical to the role Problem Solving Skills Analytical Ability Process Orientation Market Awareness Qualification Graduate in any discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT & Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

To ensure timely and accurate fraud alert decisioning to prevent and detect frauds, ensure adherence to regulatory compliance and deliver appropriate customer experience. Role Accountability Fraud Prevention, Detection, Monitoring & Compliance: Analyze applications/transactions for patterns to unearth frauds & make decisions / judgements to approve/decline the applications or block / unblock cards Communicate with the applicant / customer to understand the patterns & make judgments to approve/decline the applications or block / unblock cards Report/Share Fraud Modus Operandi observed with the analytics team & management for early detection & prevention of frauds through appropriate rule coding Ensure adherence to regulatory compliance on KYC and transaction monitoring Fraud awareness to customers to safeguard them against potential fraud threats Action suspected fraud alerts while delivering the best levels of customer experience Process Excellence: Ensure application and transaction fraud alert decisioning for low/ medium risk cases Ensure adherence to process SOPs & customer contact policies Measures of Success Productivity (No. of cases decisioned in a day) as per MOU Fraud Decisioning Accuracy Fraud Catch Rate False Positive Rate Fraud trends highlighted and process improvement opportunities suggested Process Adherence as per MOU Technical Skills / Experience / Certifications Basic knowledge of Fraud Management, Application Sourcing and Transaction Processing systems and KPI Experience of documenting case facts Competencies critical to the role Analytical Ability and Problem Solving Decisiveness Listening skills Process Orientation Qualification Graduate in any discipline from a reputed and recognized institute / University Preferred Industry Banking / Financial Services / E-Commerce / Fintechs / Telecom / Insurance

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100% data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Area Sales Manager (ASM) in Distribution Sales vertical is responsible for sales of various SBI Card products in an assigned geography under one of the specified channels, through a large team of 50-120 NFTEs spread across geography on the defined POS and other distribution points or based at call centers on a tele sales process. The team comprises Relationship Executives (RE), Tele Sales Agents, Relationship Managers (RMs/TLs), Unit Managers and Back end team. This role of an ASM has the most enriched JD for any front line sales manager profile in the industry, owing to the scale of operatons and comprehensiveness, as supported by the role description mentioned below. Role Accountability Lead a team of NFTEs on PSA payroll comprimising of RMs, TL, RE operations resources Effective coordination with WE function for right quality hiring, training of NFTE as per requirement, Placement of people as per skill sets/requirement of the distribution point Compliant management of PSA sites as per the Internal Audit guidelines of the organization Manage open market distribution points along with cobrand tie-ups and ensure cost viable delivery Stay abreast with competition moves and align sourcing stratgies, opening of new distribution points in accordance Ensure spread of field staff across the geography being managed in line with expansion of retail footprint and new customer acqusition Manage DSA/LG channel partners and scale them for a cost viable, profitable journey of both organization the vendor Drive right sourcing mix in both field and tele setups focusing on new to business customer acqusition for maximised spends,growth Encourage increase of digital enablers example EKYC,VKYC, Perfois platforms for a better customer experience and smooth processing of the application Diligent controls in application processing at backend shop to ensure high conversion rates for maximised output Manage application processing TAT across levels of sales funnel to ensure faster disbursement of card to the customer Control early card attrition and keep it under desired levels of the organization Fair knowlegde to manage tele sales campaigns for high connect rates, maximised churning of data as per company policies Realtime processing, fulfilment processing of digital-led applications for improvised customer experience Operate as per COA targets assigned and ensure productivity of team is in line Sales processes to be conducted across funnel as per said compliance norms of the organization Frequent field location visits for F2F connect with the sourcing teams Conduct frequent skip, one-o-one sessions with NFTEs for better team connect Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4 MOB Attrition % Digital Sourcing % Conversion Of Leads: Inward rate % - Inward to soft approved for both No doc With doc portfolios Stake Holder Management: Close collaboration with WE, Operations, FCU, IT Marketing teams VOC From Partners across formats of operations Complaints resolution: Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance: Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferrably) from any recognized and reputed Institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for Wing to wing Outsourced Employees Life Cycle Management from Talent Acquisition to Exit Management, Infra facility Management, PSA Management, Cost Management, Performance Management, Regulatory and Statutory compliance and Controls. Role Accountability Manage relationships with the CEO MD level of 5 existing 4 New large PSA vendors, Agreement renewal and addendum basis organizational decisions. Relationship management and timely partner review basis score board and quality matrices. Partner workshop training for enhancement building. Conducting regular calls on meeting sales requirements within TAT Manage diversified workforce operations spread over 147 locations and across all Sales Channels, drive and meet hiring numbers as per business targets of different channels Ensure smooth Onboarding, Verification and Exit Management of entire 36000+ workforces Ensure adherence to statutory and regulatory requirements such as minimum wages, statutory bonus etc. Develop implement initiatives for attrition control like recognition of star performers, reason analysis based on exit interviews Manage new Site Selection, Suitable premises and its cost comparison and commercial negotiation Perform Cost Benefit Analysis of the proposal submitted by stakeholders and internal negotiation Oversee site compliance for 250+ Sites across all channels and ensure adherence to guidelines like Fire NOC, Land use, OC and SE as per State Laws and other regulatory requirements Ensure timely payout of Infra services to ensure Business continuity and support Oversee asset procurement according to the business needs for Channels such as Digital devices, Laptops, Desktops, Printers TABS etc., through vendors Initiate a new Requisition for Proposal (RFP) for the selection of a new partner. Identify new Partners to meet with the future business volumes risk diversification. Coordinate with Sourcing, Compliance Legal for Partner Onboarding. Plugin learning from previous SLAs and draft new SOWs to plug the leakages Manage approval validations of monthly Purchase Requisition and timely invoice payments Perform cost analytics on various components constituting Manpower, Infra, LG, Digital, Branch Commission, and Other Vendor cost Manage centralized reporting of sourcing costs to the Business as per the companys requirement Set up a cost control system and Coordination with Finance and stakeholders Provide analysis and details of Risks and Opportunities for costs against MOU Monitor Partners on SLA adherence and recover penalties as applicable. Develop and analyze Partner Scorecard to give an objective overview to business on partner performance on each SLA and comprehensive channel-wise dashboards on the Life cycle process for National heads FHs Improve Process Efficiency with initiatives, Innovation, analyzing data and conducting workouts with internal external teams. Roll out standard process for each partner and share best practices Support Compliance, FCU Legal in executing disciplinary action or support required related to investigation. Coordinate with PSAs and Legal to resolve exceptional issues like arrests, manhandling POSH complaints Coordinate, plan and perform data analytics on COA, FTE, NFTE and Channel Performance with stakeholders and conduct different forums and meetings to finalize the Cost of Acquisition MOU for Sales channels for the financial year Measures of Success Monthly hiring targets Timely resolution of disputes grievances, complaints/ Escalations and Support for investigations Achievement of defined SLAs Timely calculation and payment of SBI Branch Commission Timely Incentive Payouts Accuracy % Process adherence as per MOU Technical Skills / Experience / Certifications Partner Management experience with sound market knowledge on manpower practices Experience in Process standardization Quality related techniques Experience exposure on vendor Statutory compliance along with market trend awareness Competencies critical to the role Stakeholder Management Strategic Orientation Detail orientation Process Orientation Influencing ability

About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded! We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for planning and coordinating with IT and business functions on security architecture & design principle to supports the maintenance of information security, ensuring the integrity, availability & confidentiality of SBI Card internal and customer s information hosted in cloud. The role is also responsible for assuring that all technology solutions and services being delivered are compliant with our ISMS and that all exceptions and risks are documented and managed. Role Accountability Cloud Security Architecture Lead the design and development of Azure and AWS security architectures for protecting PII/PCI data deployed into different types of cloud and cloud/hybrid systems Lead the security vision and strategy around cloud-based applications, across all types (including Infrastructure, Platform, and Software as a Service (IaaS/PaaS/SaaS) Serve as the central point of contact for Enterprise Security for other Technology teams within the organization for all matters related to cloud security Design and develop security architectures for cloud and cloud/hybrid based systems. Possess a firm understanding of the offerings within Amazon Web Services (AWS) and the Microsoft Azure platforms Design and implement cloud-native architectures and designs that will allow those requirements to be met with a minimal degree of risk to Organization and with appropriate security controls present Represent Security Platform in development and implementation of the overall enterprise cloud architecture Act as the ambassador and senior technical representative for Enterprise Security while engaging with other senior technical leaders throughout organization in design and implementation of cloud and cloud/hybrid based implementations and solutions Works with IT Infrastructure Services, and Application Development organizations to choose appropriate technology solutions and facilitates complete integration into the company environments Develop standards in partnership with Engineering, Infrastructure Services, and Application Development. Lead initiatives designed to share knowledge across Security Platforms and/or Technology teams, identify, recommend, coordinate and deliver timely knowledge to support teams regarding technologies, processes or tools Oversees the development and maintenance of the information security strategy and develop and execute strategies to increase Cloud Security knowledge throughout the enterprise Ensures the effective translation of the security architecture is implemented into the solutions Assist to evaluate all the new initiatives/solutions (including Cloud) with the design recommendations and work with project managers and architects during implementation New Technology & Risks Evaluate and recommend tools and solutions to enhance the security posture of the Enterprise Maintain contact with vendors regarding security system updates and technical support of security products Perform cost-benefit and risk analysis- Analyzes business impact and exposure, based on emerging security threats, vulnerabilities and risks Project Management Lead project implementation for Information risk management projects Ensure integration of security requirements in project design, timely and high quality delivery of projects Partner with SecOps to develops operational run book to ensure smooth transition post implementation Liaison with IT teams and other biz functions to ensure security is engaged in all projects Ensure process documentation and compliance adherence Measures of Success Successful implementation/ adoption of any new solution, technology or framework Timely and in- budget delivery of security projects specifications within time and budget Timely delivery of Cloud Security Architecture covering all types (including Infrastructure, Platform, and Software as a Service (IaaS/PaaS/SaaS) Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of enterprise IT Systems, infrastructure and security technologies Knowledge of Information Security Standards like ISO 27001, PCI-DSS, NIST CSF, CSA framework etc. Working knowledge of common and industry standard cloud-native/cloud-friendly authentication mechanisms (OAuth, OpenID, etc.) Experience with deployment orchestration, automation, and security configuration management (Jenkins, Puppet, Chef, etc.) preferred Experience architecting solutions within Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP), VMware NSX, Oracle etc. Experience with assessment, development, implementation, optimization, and documentation of a comprehensive and broad set of security technologies and processes such as secure software development, Application Security, data protection, cryptography, key management, identity and access management (IAM), network security) within SaaS, IaaS, PaaS, and other cloud environments Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualization technologies Experience with enterprise applications (architecture, development, support, and troubleshooting) Experience performing threat modeling and design reviews to assess security implications and requirements for introduction of new technologies Working knowledge of compliance frameworks and security management standards (e.g., ISO 27001, NIST CSF, CIS etc.) Experience with enterprise architecture and working as part of a cross-functional team to implement solutions Industry standard certifications such as CISSP, CISM, CCSP, CEH, CHFI, Cloud security, ISO27001, SABSA, TOGAF, AWS, Azure etc. Competencies critical to the role Stakeholder Management Teamwork & Collaboration Result Orientation Problem Solving Qualification Graduate in IT/Computer Science or equivalent Preferred Industry BFSI / NBFC /E-commerce/IT & ITES / Telecom

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose This role is responsible for Maintenance and execution of IT Disaster Recovery Plans to ensure Organizations Business Continuity. Role Accountability Develop and drive implementation of IT Disaster Recovery Strategy Procedures Lead Project Management for all IT Disaster Recovery related projects for New Applications Setup Enhancements and/or High Availability for current Application Landscape Ensure timely updation of Disaster Recovery Operations Framework Support IT Disaster Recovery related Assessments/Audits as and when required Establish and maintain the overall plans for executing all DR procedures and understand their interdependencies Establish and maintain the IT DR Plan Procedure document and seek approval from CTO/CIO for further approval from PPRC Develop and understand all testing necessary for a successful DR execution Work with the IT FPRs to ensure that disaster recovery plans are adequate, in place, maintained, and tested annually and are able to support the target Recovery Objectives (RTO RPO) Schedule Annual IT DR Drills (testing) for all all Mission Critical Non Mission Critical Applications Maintain the IT DR Drill Reports for the Drills conducted including a record of Issues and Learnings during the Testing Exercise and ensure risk management, mitigation, and prevention. Prepare IT Disaster Recovery cost requirements for the annual MOU and ensure adherence to the approved budget Report Disaster Recovery activities to SMTs/Leadership Conduct Disaster Recovery Trainings for concerned stakeholders as and when required Participate in Annual Business Impact Analysis (BIA) Exercise to keep a the IT BCP Call Tree Information and Critical Resources Information up to date Work with Controllership team for any Audit responses required for the IT DR Processes Ensure compliance with all DR related Regulatory requirements Oversee process documentation and compliance adherence Measures of Success Daily readiness status of DR sites to take over the complete production in case of any disaster and emergencies IT Infrastructure Project deliveries within the defined timelines and within budget Compliance with all organization policies / guidelines affecting information processing as well as compliance with legal requirements Periodic timely reporting of DR Operations as per agreed SLA Timely renewal of Vendor Service contracts Process Adherence as per MOU Technical Skills / Experience / Certifications Expertise in Compute, Storage and other IT infrastructure technologies Understanding of IT technical issues which are relevant to business continuity is essential. Knowledge of IT Infrastructure technologies (Server, Storage, Virtualization, Cloud, Backup, IT Service Management) Knowledge of Enterprise monitoring / reporting tools Well versed with ITSM Framework, Vendor Management, Team Management PMP / PRINCE II certification Understanding of ISO 27001, PCI DSS Standards Technology Certifications - MCSE/MCP/RHEL, VMware, CCNA, ITIL Expertise in more than one of the following areas: servers, networks, hardware, operating systems (Windows, Linux), Virtualization Competencies critical to the role Teamwork and Collaboration Stakeholder management Verbal and written communication Change Management Qualification BE / B Tech. in Computer Science/IT Preferred Industry NBFC / BFSI Industry / IT Operations Support

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance adherence Measures of Success FRT(First Response Time) Rate Real time resolution rate Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Process Improvement through RPA Schedule adherence AHT Productivity Process Adherence as per MOU Technical Skills / Experience / Certifications Knowledge of customer service processes Competencies critical to the role Stakeholder Management Problem Solving Process Orientation Detail Orientation Qualification Graduate in any discipline Preferred Industry FSI

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Infrastructure security SME will responsible to handle Security tools and incident. The role is responsible for managing the IT Security posture of Network Devices, Servers, Storage, Operating System. Managing the overall IT Infrastructure Security and management of all Security Solution platforms. Role Accountability The IT Infrastructure Security Operations SME, under the guidance of IT Security Operation leader serves a critical SME role for the Execution, Implementation and Operations of the IT Infrastructure Security. Role involves the system implementations, adoption and testing of new processes and procedures which improve the security and robustness of the IT Infrastructure and associated IT Platforms. Provide technical expertise for information security policies, standards operations Managing Perimeter Security components which includes management of Trend Micros Network Intrusion Prevention System (NIPS),Host Intrusion Prevention System (HIPS), Advanced Persistent Threat (APT) solutions, Cisco Wireless Intrusion Prevention System (WIPS), Configuration Security hardening across IT Infrastructure platforms (such as Servers, Storages, Network, Network devices and Endpoints.) Remediation of Security Incidents at OS and Network layer by coordinating with Partner Vendor teams IT teams to minimize adverse impact Ensure compliance to SLA, process adherence and process improvisation to achieve operational objectives Creation of reports, dashboards, metrics for IT Infrastructure Security Operations Establish and maintain operational SOPs for all responsible areas and technologies Perform regular status reviews with IT Infrastructure asset owners senior leadership to ensure compliance with InfoSec policies Excellent Communication, Interpersonal, Presentation and Team Management Skills Depth knowledge of Security Operations Device Functionality In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. person should have very strong expertise with minimum 7 years of experience on Trend Micros NIPS,APT and Deep Security solution. Strong working knowledge of Network Firewalls, NIPS, APT, HIPS, WAF, VPN, Proxy, NAC, and Deep Security platform Knowledge of various operating system flavours including but not limited to Linux (RHEL OEL) Windows, Unix Knowledge of applications, databases, middleware to address security threats against the same. Sound experience in vendor management Maintaining current knowledge and understanding of the threat landscape and emerging security threats and vulnerabilities Exposure to Ethical Hacking tools such as Nessus, Qualys, Nexpose, Vulnerability Assessments Tools for Network, Host, Applications, Endpoints etc. Provide escalation Support on critical issues on IT Security solution platforms Lead change, incident, and problem management for IT Infrastructure Security including creating change requests, incident Reports and Root Cause Analysis (RCA) reports. Responsible for asset management, inventory tracking and support contracts related to Infrastructure Security function Provide L3 / L4 Support on IT Infrastructure Security issues and Conclude RCA Provide Project management support on the IT Infrastructure Security solutions planned for the function Assist with business continuity and disaster recovery services pertaining to IT Infra Security ecosystem. Works with external auditors to close the identifies gaps in the IT infrastructure domain Responsible for monthly service review with Security Vendors and publishing the SLAs matrices Responsible for implementation, execution, and effectiveness of vulnerability management program to achieve 100% defects closure Coordinate patch management activities for IT assets which includes Network, Server, Storage and Monitoring Software etc. Ensure execution of patch deployment as per the schedule received from Infosec for Vulnerability identified in Infrastructure domain Implementing security hardening best practices, and publishing the Vulnerability and Patch Management metrics Manage Vulnerability management framework to support compliance and risk management activities to mitigate vulnerability risks Manage the execution of patch management for OS Network Devices Measures of Success Security Solution project implementation. All solution should be design as per best practice as per agreed timeline Related successful KPI to measure project success IT Security Operations 99.9 uptime for all security tools security incident management which should resolve as per agreed ITIL SLA All operation KPI should be in green state Risk Management:All Security tools KPIs are in green state. controls against each residual risk Auditing and compliance All IT infra related finding in the auditing should be closed as per agreed timeline All hardware should be on agreed OS firmware (N-2)compliance All IT hardware /tools should have hardening configuration implemented Budgeting:Responsible to manage the budge against security tools Technical Skills / Experience / Certifications Engineering with BE /B Tech. Experience of 10+ years in Designing, IT Cyber Security ,threat hunting. Security certification: CISSP, Trend Micro Certification, CEH Competencies critical to the role Good experience in security design, security solution and operation. Good experience in network design, security solution and operation. Strong knowledge on security tools WAF, NIPS, DLP, NAC, SOAR, threat hunting, Mitre framework. Should have experience in managing contracts and dealing with external vendors / third parties Excellent project management skill, stakeholder management, time management. Excellent Communication, Interpersonal, Presentation and Leadership Skills Strong verbal and written communication skills with both business and technical areas Qualification Engineering with BE /B Tech. Experience of 10+ years in Designing, IT Cyber Security, threat hunting . Security certification: CISSP or CEH Preferred Industry NBFC / BFSI Industry / IT Operations Support

About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Management of Invoice scrutiny of all Vendor invoices and SLA Monitoring. Role Accountability Manage scrutiny of 800+ Invoices with ~7000K supporting with each cost component and verify authenticity, appropriate approvals and supporting Monitor all SLAs related to Billing, Cost Process and payout Ensure partners adhere to processes, highlight GAPS if any and take corrective action to plug the gap Assist in preparing Cost Tracker and resolve any queries related to cost discrepancy Manage detailed scrutinizing of invoices with proper validation with SLA before Payout Ensure all Salary payouts are compliant for around 30k+ NFTEs with Minimum Wages Act, the Net Take Home salary in FORCE 24 and other statutory requirements Initiate and follow up on recovery of financial leakage if any and SLA related penalty Ensure recovery from PSA if the status of an associate is notice recovery in case of FF Cross check incentives claimed by PSA in invoice with Incentive file prepared by BAM Team Maintain monthly assets tracker for verifying the Depreciation cost and disposing the unuseful assets if any Ensure BCG payment audit on every invoice and payment made as per the approvals EnsureTimely completion of e-kyc checker approval process Perform periodic tracking of credit notes for submission in a timely manner to avoid any delay Ensure new policy adherence for infra variable expense wherein internal matrix are in place for approval / scrutiny of expenses Handle internal and External audit requests and queries Measures of Success Invoice Scrutiny Accuracy Timely accurate SLA monitoring Timely accurate publication of business/MIS dashboards Validation of invoices within TAT Recoveries from Vendor within the prescribed timeline Process adherence as per MOU Technical Skills / Experience / Certifications Knowledge of cost accounting reconciliation Knowledge of analytics tools and forecasting techniques Competencies critical to the role Process Orientation Stakeholder Management Analytical Ability Detail Orientation Qualification CMA, ICWA, MBA Finance, Post graduate in Commerce Preferred Industry Financial Services (preferably Credit Cards)