Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100 data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

Role Purpose Responsible for the management of all collections processes for allocated portfolio in the assigned CD/Area basis targets set for resolution, normalization, rollback/absolute recovery and ROR. Role Accountability Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR Ensure various critical segments as defined by business are reviewed and performance is driven on them Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies Ensure 100 data security using secured data transfer modes and data purging as per policy Ensure all customer complaints received are closed within time frame Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating Ensure agencies raise invoices timely Monitor NFTE ACR CAPE as per the collection strategy Measures of Success Portfolio Coverage Resolution Rate Normalization/Roll back Rate Settlement waiver rate Absolute Recovery Rupee collected NFTE CAPE DRA certification of NFTEs Absolute Customer Complaints Absolute audit observations Process adherence as per MOU Technical Skills / Experience / Certifications Credit Card knowledge along with good understanding of Collection Processes Competencies critical to the role Analytical Ability Stakeholder Management Problem Solving Result Orientation Process Orientation Qualification Post-Graduate / Graduate in any discipline Preferred Industry FSI

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for enterprising the reconciliation of the payment transactions posted on the mainframe which involves funds and transactions reconciliation on daily basis thereby mitigating the financial risk for the organization. The role is also responsible for monitoring, verifying and reconciliation by reviewing transactions / discrepancies to share the accurate report. Role Accountability Monitor and reconcile the transactions for all the payment & MEMI transactions and prompt response to the deliverables raised by the management/ vertical leader Assist in the development and execution of tracking and reporting of remittances processes Maintain team procedures/ process / compliance process for payments/ MEMI / BBPS process; provide regular management reporting to seniors / management Ensure reconciliation of the count Vs exceptions for the inflow and the posted data for payment and MEMI transactions, Value for the payments / MEMI with the bank statements Identify the duplicate transactions / multiple transactions and highlight to the management Facilitate Audit for the suspense / transaction file / rejects transactions with the V+ posting Track the payment inflow and exceptions ; highlight and proactively analyze the reason for any abrupt trend Identify trends of the issues causing expectations and conduct deep-dives into technical issues to investigate and fix root causes spanning multiple teams and vendors Develop strong and effective relationships with critical aggregators Raise proactive alert to business and building ongoing MIS /checks on any reconciliation issue/ abrupt payment trend/ multiple transaction . . etc. (all exceptions) Work with IT team and project managers on the key projects that are re-shaping the exception identification, communication and resolution models Ensure business logics to be changed whenever required on any issue raised & amendment of the agreement incase required Rectify the duplicate transactions and debit the customers account Prepare and publish MIS/business dashboards to relevant stakeholders Perform process documentation and compliance adherence Measures of Success Automation as per MOU No. of process enhancement initiatives recommended Adherence to operational SLAs (Recon TAT, Recon Coverage, Open item Closure TAT etc. ) No. of adverse observations in internal/external audit Timely and accurate reporting of MIS/business dashboards Process Adherence as per MOU Technical Skills / Experience / Certifications Understanding of core systems like V+/CardOne Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc. ) Competencies critical to the role Analytical Ability Detail orientation Process Orientation Verbal and written communication Qualification Post Graduate/Graduate in any Discipline Preferred Industry BFSI

Role Purpose RSM in Distribution Sales is responsible for sales of various SBI Card products in an assigned geography through one or more of the channels available (Open Market, Cobrand, Tele Sales, Digital and LG). The geography consists of group of cities/state and is managed through a large team of NFTEs being led by ASMs manning all distribution points available or the call center engaged in working on leads originating from various digital journeys. The team span under this role would be a group of ASMs and extended team of NFTEs comprising of Relationship Executives (RE), Team Leaders/Relationship Managers (TLs/RMs), Unit Managers and Back-end team. This role can be a first step into people leader roles and naturally becomes a controller of business growth, channel relationship manager and a trainer to onboard and prepare a strong team of front-line sales managers of SBI Cards. The role also doubles up as a vice captain to the head of zone (ZSM) when required. Role Accountability MOU Achievement Deliver new accounts Responsible for sales of Premium Cards with segmented focus to build up portfolio Cross-sell of various Insurance products Managing the cost of acquisition target, review absolute cost across heads, increase people productivity for optimal cost utilization Effectively coordinate with WE teams/PSA leads on NFTE hiring and monitor related attrition of people at all legs of the NFTE lifecycle Drive full digital journey penetration in sourcing including digital KYC Close monitoring of Sourcing Mix, Right product to be sold as per business directives Responsible for driving a team of FTEs to achieve their KRAs Sales Distribution Point Management - Organized, Unorganized Drive manning of all available Point of Sales Distribution points across formats of Organized Retail in Open Market, Cobrand Ecosystem Quality of man power (grooming standards) has to be as per the requirement of the Point of Sale Ensure diligent daily visit report (DVR) upload by ASMs in system; better engagement with NFTE Regular Visits to meet Cobrand Partners across products to improvise partner alignment to boost sales Extensive travel to locations, distribution points- identify new sourcing avenues in all formats of F2F sourcing under organized and unorganized channels Review high cost, low productivity paid distribution points; evaluate timely closure to save cost Have a BCP always ready for high dependent distribution points, to avoid business interruption in case of any issues Tele Sales Centers RSM managing a call center has prime responsibility to operate at high productivity, up-stream operational efficiency and high customer satisfaction Need to ensure right allocation happens which involves allocating leads basis campaigns, product, headcount available, Re-churn logic for maximized output Data allocation happens on Dialer (predictive, preview) and manual dials Capture correct disposition of all consented leads routed to call centers - derive in in-line strategy for high productivity Drive higher efficiencies on Sprint Leads- Assisted, Good Cost Save opportunity Build strong analytical engine in respective centers, adequate data mining will help in high yield at an agent level Pace up fulfillment of within TAT, manage non caf locations doc executives with strong dedicated lead coordination team Regular training interventions to be done, this will help zero mis-selling by the agent - building customer trust on the phones is critical Ensure all company requirements, policies and processes are adhered as per satisfaction in both formats of Non F2F channels of Tele Sales & LG Maintain high standards of Governance Model in the centers to ensure no lapses on companys policies & procedures LG Management Fulfillment to be prioritized within TAT via E-VKYC, helps the partner get confidence & high trust Liase with LG RMs for enhancing productivity and output from all LGs Operations Full blown backend processes are being run, helps manage quality of applications at dispatch, productivity of the shop gets reviewed at all levels Regular meetings, communications being sent on relevant changes to avoid wastage in the funnel at all levels Supervision Inflow, Processing, & Dispatch of Applications Drive premium upsell from all backend shops to meet premium & 3k/5k targets Closely track inward rates of all customer segments, strengthen PRA in individual pockets for high standards process controls in the complete Sales Funnel Liaison with Ops team for Capturing & processing of Applications Supervision on RTB level by ensuring the team is reviewed consistently Inculcate the habit in team members to regularly analyse the declines & restart opportunities that exists Manage fulfilment team of Lead Coordinators, Doc boys for all Non-CAF locations for desired output Handholding & grooming new ASMs; Maximize the delivery from the team through effective Planning, Monitoring, Giving Feedback and regular performance review Team Management Motivating ASM s to achieve their goals along with imparting adequate process and product knowledge Monitoring NFTE teams performance & getting desired productivity Encouraging competition & Higher Goal Setting. Facilitating the same through Training, Coaching & leading by example Exhibit strong team work and boundary less behavior while working with cross-functional teams Driving team connect/review & training with regular and extensive travel in a widespread territory Educating Team of Company Policies, Compliance Guidelines, DOs & DONTs on Regular Intervals Manpower Planning & PSA Management Assessment of adequate manpower considering as per plan with the right mix of Sourcing/Non-Sourcing Engaging with the PSA and WE team spocs for continuous hiring process Ensuring a positive environment is built in all location PSA offices to ensure the attrition levels are in check and teams perform to the desired levels of productivity Management of Expenses of PSA Offices through coordination with PSA & WE Department Validation of Cost & Ensuring Timely Payments Post Approvals Reimbursement Management & Incentive Validation of NFTEs Training Management of trainers in Coordination with Area training Managers Ensure Regular NHOs/Refreshers & Product based Training for increasing Productivity Driving Key Initiatives & Projects of the Company Digital Sourcing - Driving team to adopt all New Digital Initiatives of the company by ensuring quick transition of extended sales teams by facilitating adequate trainings RE Digital Sourcing, key initiative being driven by all RSMs - helps with instant approval, reduces cost Regular identification of cost saves opportunities and action, review consolidation for optimized cost benefit output Adherence to Compliance To ensure teams and processes comply with all regulatory and business compliance policies rolled out by WE and Compliance teams Measures of Success Achievement Of MOU Goals New Accounts Premium Accounts Insurance Cross-Sell COA 4MOB Attrition Digital Sourcing Team target achievement of ASMs achieving their goals Conversion Of leads Inward to Soft approved of all channels Stake Holder Management Close collaboration with WE, Operations, FCU, IT & Marketing teams VOC From Partners across formats of operations Complaints resolution Effective complaint channelizing and resolution on escalations, ensure all complaints are addressed as per agreed SLA/TAT Compliance Ensure sales compliance guidelines @ PSA level are adhered to Technical Skills / Experience / Certifications NA Competencies critical to the role Sales Management, Team Handling, Relationship Management, Analytical skills Qualification Graduate/PG (Preferably) from any recognized and reputed institute Preferred Industry BFSI/Telecom/Any retail sales FMCG, CD etc.

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Facilitating training-related needs with respect to sales/non-sales NFTEs in their respective areas. Ensuring the productivity of sales NFTE for his particular patch of new joiners (M1-M3 Vintage) to be benchmarked as per standards set by the organization. Role Accountability Responsible for completion of training activities for a span of ~ 800 NFTE s through a team of ~7-9 trainers Ensure New Hire Orientation, Mandatory training, refreshers, DIP training, compliance training etc. are completed basis SOP Drive productivity of sales NFTE new joiners (M1-M3 Vintage) through trainers and meet the target set by the organization. Monitor the impact of training completed by trainers through self OJT s and mystery shopping Drive initiatives and projects to uplift organizational productivity basis business requirements. Responsible for lifecycle management of NFTE trainers which includes trainer hiring, development of trainers, review of trainers, drive business activities for his/her particular patch Liaison with RSM s/ZSM s/Circle Head for their specific business-related training requirements that shall help in uplifting the patch productivity and plan training interventions along with trainers Travel extensively throughout their territory to ensure training meets the business requirements Plan and drive trainers OJTs/training activities in line with sales requirements to drive new hire productivity and help them achieve sales targets. Develop New Training Modules, improve efficiency in existing Training Processes etc. Hire and fill vacant trainers positions within 30 days of the position created/open Conduct monthly trainer audit and trainer development sessions on topics like new product launches, process updates, soft skills and technical skills Review of trainers on productivity, training coverages, the impact of OJT etc. , Publish training dashboards to stakeholders like ASMs /RSMs ATM to ensure seamless execution of all NHO Batches in the mapped territory Sharing the onboarding list with trainers, classroom creation in mGurukul, trainer mapping, delivery of training, attendance marking, collect training feedback and timely closure of batches, Certification & handover of executives to sales RAG report preparation and sharing the report (feedback of Joiners) with RSMs/ASMs. Maintain manual Attendance, Trainer Feedback, Certification papers of all training for 6 months. Ensure 95 certification for all the training Use a blended training strategy (classroom & mGurukul e-learning platform) to deliver the training Measures of Success Sales productivity - New Hire and Low Performing BRE Trainer growth and Retention Mapping training needs and tracking efficiency Capability building programs for trainers like TTT, workouts. Compliance training coverage Publishing MIS & Dashboard ATMs and Trainers internal assessment & Certification scores Technical Skills / Experience / Certifications Proven working experience as a sales trainer and Team Manager Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance. Experience in class room training, coaching, on the job training, LMS, Conducting workshops. Excellent written & spoken communication skills Expert in word, PPT, Excel tools & MIS, data management. Ability to plan, multi task and manage time and task effectively. Competencies critical to the role Regional Directors & Zonal Heads of Sales, Operations , Customer Services & Vendor Partners Qualification Overall 6 - 9 Yrs Preferred Industry BFSI, FMCG, Pharma, Telecom

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About Us JOB DESCRIPTION SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for supporting operations related deliverables for insurance and cross-sell vertical. Role Accountability Ensure all daily/periodic activities defined towards new business and renewal business processing are completed within prescribed timelines, SLA, and accuracy Ensure all daily/periodic activities towards resolution of customer service requests and complaints are completed within prescribed timelines, SLA and accuracy Ensure all daily/periodic activities towards data reporting/MIS/Dashboards are completed within prescribed timelines, SLA, and accuracy Ensure all daily/periodic activities towards claim management for processes assigned are completed within prescribed timelines, SLA and accuracy Ensure all daily/periodic activities towards processes assigned for reconciliation of payments and commission are completed within prescribed timelines, SLA, and accuracy Ensure to meet all Regulatory compliance & guidelines with respect to operational processes- IRDA, RBI, TRAI etc. norms. Maintain key metrics related to lead management, policy issuance, servicing, Claim management, renewal management etc. Ensure identification of process gaps, timely action and elimination of errors to ensure customer satisfaction Maintain reports / MIS / dashboards for the activities to monitor performance and progress Validate and Publish CCRP report as per set frequency for assigned processes Ensure all daily/periodic activities towards priority service channels such as VIP/Regulator/Chairman/Social Media for processes assigned are completed within prescribed timelines, SLA and accuracy Co-ordinate with cross functions/stakeholders for necessary resolution & timely follow-ups for closure of requests/complaints Coordinate with partners and stakeholders to provide desired resolution and adherence to timelines Maintain and publish internal and partner-level open cases inventory through MS-Excel based MIS/dashboards Ensure all daily/periodic activities towards call quality reports/dashboard for processes assigned are completed within prescribed timelines, SLA, and accuracy.- and prepare daily sales trackers on MS-Excel by mapping multiple files and MIS Conduct front-end testing of any new system changes related to CRM and share reports Maintain records for data/reports as per internal audit, IRDAI and compliance requirements Perform process documentation and compliance adherence Measures of Success Adherence to all TAT/SLAs for processes being assigned Accuracy % of all the data being published/reported Timely and accurate maintenance of MIS / Business Dashboards / Data and reports No adverse observations in internal / external and regulatory audits Adherence to insurance manual and process SOP Process Adherence as per MOU Technical Skills / Experience / Certifications Good working knowledge of MS-office (primarily MS-Excel) Knowledge of SQL/MS Access/Databases will be added advantage Competencies critical to the role Stakeholder Management Teamwork and collaboration Analytical ability Verbal and written communication Qualification Graduate/post graduate in any discipline Preferred Industry BFSI

You will be hired as a sales.You have to do credit card sales specifically SBI credit card sales . You have to go to markets and convince customers for opting for SBI credit card. Salary-15k to 17k(In hand) + PF+ ESI 6 days working/1 day off Job Type: Full-time Pay: ₹15,000.00 - ₹23,015.56 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Kharagpur, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): This is a field sales job.R you comfortable? Education: Higher Secondary(12th Pass) (Preferred) Experience: Field sales: 1 year (Preferred) Work Location: In person

Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential. What's In It For YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees. Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose The role is responsible for driving and managing the deployment and integration projects pertaining to ML models and strategies, new data sources (both traditional and alternate). Role Accountability Drive integrations of new data sources in the ML data lake for usage downstream (such as in models, strategies, other risk systems such as TRIAD, Falcon, etc.) Manage and support implementation of ML models and strategies on in-house ML platform for portfolio management. Coordinate with IT team and the stakeholders, act as a bridge between the two in order to meet business objectives. Keep track of all the projects and publish project status/updates to all the stakeholders on regular basis. Work with team to facilitate validation tests to make sure the projects are delivered as per expectations and provide ost go live support. Provide support for Vendor management - Conduct reconciliation to make sure invoices are correctly generated; Managing Invoicing & PO process for all Credit vendors and ensure payments are processed as per contractual terms. Measures of Success Ensure 100% implementation of models, strategies and data integrations in the ML platform data lake as per agreed plan. Policy Automation as per agreed MOU Timely completion of all the assigned projects. Technical Skills / Experience / Certifications Basic knowledge of handling Big Data in Hadoop/Spark/AWS/ML platforms Good understanding of programming languages with hands-on experience with Python/Py-Spark Detail oriented and a structured mindset Competencies critical to the role Collaboration Project Management with Problem Solving Mindset Coding and Analytical ability Qualification Bachelors/ Master's degree (preferably in quantitative field or in Information technology, Computer Applications) Preferred Industry FSI

You will be hired as a sales.You have to do credit card sales specifically SBI credit card sales . You have to go to markets and convince customers for opting for SBI credit card. Salary-15k to 17k(In hand) + PF+ ESI 6 days working/1 day off Job Type: Full-time Pay: ₹15,000.00 - ₹23,015.56 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: Haldia, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): This is a field sales job.R you comfortable? Education: Higher Secondary(12th Pass) (Preferred) Experience: Field sales: 1 year (Preferred) Work Location: In person