Ensure the seamless creation, delivery, and maintenance of the IT environment at MB Indias Mumbai branch, focusing on infrastructure, networking, connectivity, IT and cybersecurity, and resolving everyday technical problems Offer complete IT support to various bank departments, helping them deliver their products and services to the highest customer satisfaction. This role is responsible for professionally supporting the IT department, including daily tasks, PC support, updates, enhancements, and optimizing available resources. Having experience of 12+ years in the IT industry with 7-8 years banking experience Strong vendor management skills and the ability to negotiate agreements. Excellent communication and networking skills with the ability to develop relationships. Excellent problem solving and troubleshooting abilities Manage and provide end-to-end support for the branchs IT environment, covering infrastructure, networking, connectivity, IT and cybersecurity, daily problem-solving, and proactive engagement with stakeholders Provide assistance for projects / initiatives from head office in terms of coordinating all required support activities from Dubai & India office. Effective management of all regulatory submissions and regulatory web portals like Daksh, E-BRC. Provide PC based software support to the India Branch Personnel ensuring timely service to ensure smooth operations. Ensure that a maintenance agreement is in place for all computer hardware and software. Ensure CCTV s, Server rooms and allied software & hardware are kept secure, updated and managed via proper contracting with Vendors as per Bank policies. Support the Branch activities and provide secured physical facilities to the end users, ensure its upkeep and general administration Support in in-depth vulnerability analysis along with remediation plan for MB India Periodic updates and evidences of IT SOP, RCSA for MB India, Mumbai location. Participate in BCP and DR drills for the branch. Mumbai Audits: Lead Mumbai on all Internal/External and Central Bank related ensuring there are no unsatisfactory results. Remediate findings from Audit in a timely manner and ensure closure of issue assurance with Audit teams as per the agreed action plan. Budget Management: Co-ordinating and providing in yearly budgetary exercises for MB India, Mumbai branch. Vendor Management: Effective vendor management, vendor identification, onboarding & performance management including initiation of bill/invoice/payable management. Information Security: Effective engagement with stakeholders on all info security issues, ensuring timely remediation of identified issues. Participate and support annual information security attestations of Mumbai branch.
Lead a function within the Operations Core Banking project in the successful implementation of the core banking system (Oracle Flexcube) by acting as the primary interface between operation s function and the project implementation team. You will lead strategic operational changes, ensuring efficient, secure, and cost-effective payment services across multiple channels, while liaising with key business, technology, and compliance stakeholders. Master s degree with 10-15 years of experience in Payment Operations within a banking or financial services environment, with significant leadership exposure. Strong understanding of global systems (SWIFT, RTGS, ACH, digital payments, etc.) and core banking systems. Hands-on experience in managing UAT, system integration, and cutover processes for payment platforms. Strong analytical, problem-solving, and decision-making abilities, particularly in high-pressure, fast-paced environments. Familiarity with Agile methodologies or project management certifications (e.g., PMP, Prince2) is a plus. Agile Program Management: Adapt program management to an Agile working model. Business Requirement Documents: Develop comprehensive Business Requirement Documents for the system migration, covering all processes under a function. Operational Process Ownership: Take ownership of all changes to operational processes driven by the implementation or upgrade of Oracle Flexcube, ensuring configurations align with new core banking functionalities. Collaboration: Work closely with the Oracle Flexcube implementation team to identify, analyze, and address integration of operations products and processes. Configuration Management: Manage operational configurations to adapt to changes in products, country-specific regulatory requirements, and business reporting needs. Testing Plans: Develop and execute testing plans, including Unit Testing, System Integration Testing (SIT), and User Acceptance Testing (UAT), for all products and processes impacted by the Flexcube implementation. Test Case Generation: Generate test cases related to various products and processes. Data Flow Validation: Validate data flows between Oracle Flexcube, retail and corporate channels, and surrounding systems, ensuring accurate mapping, transformation, and reconciliation. Data Quality: Identify data quality issues in the existing system and initiate necessary measures with relevant stakeholders to address these issues promptly. Digital Journey and Integration: Ensure the digital journey and system integrations are fully integrated and resilient. Define exception processes and establish Standard Operating Procedures (SOPs). Tech Team Collaboration: Collaborate with different tech teams for required integration optimization and adopt better methods of integration. Key Liaison: Act as the key liaison between IT, Neo, Islamic Banking, Treasury, Corporate Banking and Financial Institutions, Business Banking, Personal Banking, Digital, Mortgages, and Oracle implementation teams for all operational function changes. Progress Updates: Provide regular updates to the Operations Lead and assist in updating the Project Steering Committee on progress, risks, delays, and key milestones related to Operations. Training and Knowledge Sharing: Deliver training and knowledge-sharing sessions to Operations team members on the use of Oracle Flexcube. Gap Analysis: Lead gap analysis sessions for Operations functionalities and identify resolution strategies. Operational Configurations: Design and provide operation-specific configurations within Oracle Flexcube, channels, and surrounding systems, ensuring technical and functional alignment, including local regulatory requirements.
This role involves leading a complex and major global function within the Operations Core Banking project. The individual will proactively drive the delivery of a next-generation Core Banking platform for Mashreq, acting as the primary interface between the Operations business group and the project implementation team. Responsibilities include end-to-end management of the Core Banking Program, from initiation to implementation across six geographies, ensuring timely completion. The role requires successful alignment with Business Digital Solutions, Islamic Banking, Treasury, Corporate Banking and Financial Institutions, Business Banking, Personal Banking, Digital, Mortgages channels, and other aligned functions of the group. It also involves seamless integration of the new system into IBG group applications. This pivotal position demands a dynamic and strategic leader capable of driving modernization efforts essential for enhancing customer experience and overall business agility. Master degree with 15-20 years in diverse banking experience with additional Project Management knowledge / Certification or equivalent practical experience Excellent communicator Cross border team management experience Experience in managing large-scale system implementations. Strong organizational, team building and leadership qualities Excellent leadership, communication, and stakeholder management skills, with the ability to drive consensus across various business units. Collaborates and Integrates work with other teams including Country Operations, Centralized Operations units, Business and Technology functions Strong analytical, problem-solving, and decision-making abilities, particularly in high-pressure, fast-paced environments. Agile or project management certifications (eg, PMP, Prince2) is a plus. This role involves managing complex projects to ensure the implementation of a core banking upgrade within a multifaceted and vast global function, with minimal disruption to business-as-usual (BAU) operations. Key responsibilities include: Collaboration: Work with cross-functional teams, including IT, Finance, IBG, RBG, CIBG, Treasury, Compliance, Risk, and external consultants to meet operations requirements. Analysis & Solutioning: Conduct business and technical analysis to minimize customizations and maximize global consistency. Gap Analysis: Lead gap analysis sessions for operations functionalities, develop and oversee resolution strategies, and devise mechanisms to minimize operational impact. Configuration Design: Design and validate operations-specific configurations within Oracle Flexcube, Channels, and surrounding systems, ensuring technical and functional alignment, including local and regulatory requirements. Data Migration: Coordinate data migration activities to ensure accurate data transfer. Reporting: Ensure the system implementation supports operations-related reports, covering regulatory, compliance, and legal MIS reports. Integration: Identify key pain points in existing integrations and set priorities to address them, considering effort and delivery timelines. Testing: Develop and execute testing strategies, including UAT (User Acceptance Testing), for products and functions supported by operations. Review test cases for all products and processes. Documentation & Signoff: Review BRD/FSD documents and provide necessary signoffs from operations. Maintain comprehensive documentation of the upgrade program, including project plans, timelines, budgets, and technical specifications. Change Management: Drive change management initiatives to ensure smooth transition and adoption of the new system within the operations department. Risk Management: Proactively identify and resolve project risks, issues, and delays related to operations deliverables. Representation: Represent operations in the programs working group and update senior management on program progress. Governance: Ensure adherence to the banks governance processes and maintain thorough documentation. Standardization: Perform business analysis to minimize customizations and maximize global consistency and standardization of products across various geographies. Benefits Realization: Track project benefits realization and document lessons learned for ongoing improvements. Milestone Signoff: Provide signoffs for implementation milestones from operations
The Payments Lead will be responsible for managing the bank s critical payments processing platforms, with a key focus on overseeing the successful migration from Oracle Flexcube 11.2 to Oracle Banking Payments (OBP) 14.7. The role requires strong leadership, domain expertise, and coordination across business, technology, and vendor teams to ensure seamless transition and continued operational excellence. Hands on expertise on Oracle Banking Products along with Payment Streams. Ability to communicate clearly with business users and other teams Hands on expertise in payments domain In depth knowledge on banking business and payment processes Good verbal and written communication Good Analytical / Communication skills 1. Platform Transition Management Orchestrate the transition of payment services from Flexcube 11.2 to OBP 14.7, ensuring minimal disruption. Develop and maintain project timelines, migration playbooks, and contingency plans. Supervise all stages of environment setup, configuration, interface validation, and dry-run execution. Ensure environments (UAT, Pre-Prod, Prod) are fully configured, data-masked, and validated for readiness before each phase. 2. Functional and Technical Oversight Act as the functional lead for payment workflows, ensuring business processes are accurately mapped and migrated. Work with solution architects and development teams to configure OBP modules as per bank-specific use cases. Facilitate customization reviews, ensuring regulatory compliance and alignment with internal policies. Review and validate functional specs and mapping documents from legacy to OBP standards. 3. Cross-Team Alignment and Business Support Collaborate with business users, operations teams, and compliance units to gather requirements and conduct solution walkthroughs. Serve as the single point of contact for business queries related to the payments migration. Drive UAT planning, execution, and signoffs, ensuring business readiness and smooth cutover. Support country-specific workshops and playback sessions during scoping studies to gather detailed functional and regulatory requirements. 4. Vendor and Third-Party Coordination Liaise with Oracle and Profinch implementation partners to track deliverables, manage issue logs, and ensure SLAs are met. Oversee the testing and certification of third-party integrations including clearing houses, central banks, and payment gateways. Coordinate joint workshops with vendors to validate design decisions, data transformation rules, and exception handling flows. 5. Risk Mitigation and Controls Implement strong controls to manage data integrity, reconciliation accuracy, and fallback procedures. Proactively address gaps in audit, compliance, or operational processes identified during the transition. Define production fallback strategies and rollback scenarios for cutover readiness. 6. Knowledge Management and Team Enablement Create and maintain platform documentation, process manuals, and user guides. Support internal teams through training sessions, walkthroughs, and post-go-live hyper care initiatives. Maintain traceability matrices for migrated functionalities, ensuring all user journeys are covered end-to-end. 7. Post-Migration Stabilization and Optimization Lead the stabilization phase post go-live, including defect triage, SLA monitoring, and performance tuning. Establish production monitoring controls and dashboards to track volumes, transaction health, and alerts. Continuously identify opportunities for streamlining operations, reducing manual interventions, and enhancing automation. 8. System Readiness and Production Support Enablement Validate production readiness through infrastructure sizing reviews, HA/DR testing, and health system checks. Define SOPs for Level 1 and Level 2 production support teams and ensure knowledge transfer is completed. Participate in production release dry runs, cutover rehearsals, and post-release validations. Act as a senior escalation point during post-deployment hyper care and issue resolution cycles.
Lead the finance team in the successful implementation of the core banking system (Oracle Flexcube) across Mashreq geographies by acting as the primary interface between the finance department and the project implementation team. Ensure compliance with IFRS, alignment with organizational financial processes, and seamless integration of the new system into financial reporting and controls. Education & Certifications Professional qualification such as CA, CPA, ACCA, or equivalent Certification in IFRS is a strong advantage. Experience Minimum of 15 years of experience in finance roles, with at least 5 years in system implementation Demonstrated experience in implementing core banking systems, particularly Oracle Flexcube. Sound knowledge of IFRS, internal controls, and financial reporting systems. Technical Skills Expertise in Oracle Flexcube configurations for finance modules. Proficient in financial data migration and reconciliation techniques. Strong understanding of system integrations and ERP systems. Behavioral Skills Exceptional leadership and team management skills. Excellent communication and stakeholder management abilities. Strong problem-solving skills and attention to detail. Ability to work under pressure and meet tight deadlines. Act as the finance team s primary representative in the core banking system implementation project. Collaborate with cross-functional teams, including IT, operations, and external consultants, to ensure finance requirements are met. Lead gap analysis sessions for finance functionalities and oversee resolution strategies. Design and validate finance-specific configurations within Oracle Flexcube, ensuring alignment with IFRS and local regulatory requirements. Lead the design of chart of accounts, financial controls, and reporting structures in the new system. Coordinate data migration activities, ensuring accurate transfer of finance-related historical data. Ensure the system implementation supports IFRS-compliant financial reporting and disclosures. Collaborate with external auditors to validate compliance during and post-implementation phases. Drive automation in financial statement preparation, reconciliation processes, and internal controls. Develop and execute testing strategies, including UAT (User Acceptance Testing) and system validations for finance modules. Deliver training and knowledge-sharing sessions to finance team members on the use of Oracle Flexcube. Drive change management initiatives, ensuring smooth transition and adoption of the new system within the finance department. Proactively identify and resolve project risks, issues, and delays related to finance deliverables.
This role focuses on ensuring the accuracy, compliance, and integrity of the Sundry GLs and Internal Accounts from a financial reporting perspective. The incumbent will perform monthly variance analysis, manage escalation and exception processes, critically review Sundry Accounts to minimize financial risks, and oversee key financial and internal control functions. Key Performance Indicators (KPIs): Accuracy: Timely and accurate completion of monthly variance analysis and Sundry Account reports. Risk Management: Effective identification, escalation, and resolution of exceptions or anomalies. Reduction of financial risks or discrepancies in Sundry GLs and Internal Accounts. Compliance: Adherence to IFRS, internal control standards, and relevant guidelines. Process Efficiency: Implementation of process improvements leading to enhanced control and reporting accuracy. Education: Chartered Accountant (CA), ACCA, CPA, or equivalent qualification is required. Experience: Minimum 7 to 8 years of experience in financial reporting, accounting, or internal controls, with a preference for experience in the banking or financial services sector. Proven track record in managing General Ledger accounts, variance analysis, and financial controls in a large organization. Technical Skills: Strong knowledge of IFRS and regulatory reporting standards applicable to the banking sector. Expertise in financial analysis, reconciliations, and exception management. Proficiency in using core banking systems, accounting software, and advanced Excel tools. Knowledge of internal controls over financial reporting (ICFR) 1. Sundry GLs and Internal Accounts Management: Conduct periodic reviews of Sundry GLs and Internal Accounts, ensuring accuracy, completeness, and compliance with accounting standards and internal policies. Critically analyze account balances to detect and address discrepancies, anomalies, or exceptions. Proactively escalate unresolved exceptions and risks to senior management with actionable solutions. Prepare and submit periodic Sundry Account reports, providing detailed insights, variance explanations, and recommendations for improvement. Develop and implement frameworks to minimize financial risks or potential losses related to Sundry Accounts. 2. Monthly Variance Analysis, Escalation, and Exception Management: Perform comprehensive monthly variance analysis for Sundry GLs and Internal Accounts, ensuring timely identification of deviations from expected performance. Prepare detailed variance reports for internal use and regulatory reporting, highlighting key observations and trends. Manage the end-to-end escalation process for exceptions, ensuring prompt resolution and clear communication with stakeholders. 3. Financial and Internal Controls Management: Oversee critical financial control functions, including: Monitoring and rectification of reverse balances, abnormal balances, and mismatch balances. Reconciliation and review of GL subsidiary accounts to maintain data accuracy. Ensuring adherence to internal controls over financial reporting (ICFR). Conduct periodic reviews of internal controls to ensure compliance with IFRS, regulatory guidelines, and organizational policies. Proactively recommend improvements to enhance the control environment and address gaps. 4. Stakeholder Collaboration and Coordination: Liaise with external auditors to ensure timely resolution of audit queries and effective communication of financial information. Collaborate with internal teams, including operations and business to gather data, address variances, and support disclosures. Act as the primary point of contact for financial reporting issues related to Sundry GLs and Internal Accounts. 5. Governance and Continuous Improvement: Develop, document, and maintain policies, procedures, and controls for managing Sundry GLs and Internal Accounts. Stay informed of regulatory and industry developments affecting financial reporting and implement necessary changes. Drive process improvements to enhance the efficiency and accuracy of Sundry GL management and reporting.
As a member of the PICG team, this role will play a crucial role in managing the onboarding process and ensuring a seamless integration of new employees into the company. Responsibilities will include maintaining employee profiles, assisting new joiners, conducting background verifications, Benefit administration and ensuring compliance with company policies and government regulations Required to respond to staff with staff across all levels in the organization. Network with external and internal stakeholders and ensure active employee engagement. Ensure timely response to employee / new joiner queries in close coordination with other PICG teams like PABP & Talent acquisition. Team working skills. Communication skills and effective interaction with new joiners Networking with division heads & PICG counterparts in the UAE. Onboarding Management: Oversee the entire onboarding process for new employees, providing a professional introduction and seamless experience during joining to the company. New Joiner Profile Creation : Create and maintain profiles for new joiners in the Fusion system. Pre and Post Joining Assistance : Offer comprehensive support to new joiners, addressing any queries or concerns they may have. Document Follow-Up: Ensure all required documents are collected and meet the necessary standards for employment. Benefits administration: Administration of staff benefits like Personal loan, Housing Loan Subsidy, Car/ Two-Wheeler Subsidy, Shift Allowances and other benefits as per policy. Administration of Children education allowance policy. Collaborating with external benefits providers, such as insurance companies, Meal card service providers and etc Maintenance accurate records of various benefits to support for Audits Background Verification: Perform thorough background checks to verify the credentials of all new hires. Ensure all required documents are collected and meet the necessary standards for employment. Employee File Management: Keep employee files up-to-date and in compliance with company policies. Upload necessary documents into the Electronic Document Management System (EDMS). Coordination with Crown Solutions : Work closely with Crown Solutions to manage all physical documents. Inventory and Kit Management : Manage inventory and maintain new joiner kits and long service awards. Audit Compliance: Conduct regular audits to ensure all new joiner documents adhere to the checklist. Payroll Interaction: Work with payroll partners to facilitate the creation of Provident Fund (PF) and Gratuity accounts. Supporting Documents : Manage the sharing of supporting documents for PF and Gratuity account creation. Invoice Processing : Process invoices and coordinate with the Finance team for timely submissions. Statutory Document Management : Print and submit statutory documents to the government office as required.
Execute the recruitment strategy as part of the TA team by prospecting and sourcing talent across levels with an objective to meet the manpower requirements of Group / Divisions both in UAE, MGN and other overseas locations. A professional or relevant post graduate management qualification is essential. At least 8-10 years of relevant experience in Recruitment & Human Resources at both operational and strategic level. Strong understanding and knowledge of digital and technology and it s impact on the recruitment domain. Strong interpersonal skills. Strong leadership skills. High level of analytical ability. Knowledge of banking business/financial services industry is a distinct advantage. Highly customer focused, as it demands in a service industry. An understanding of the business and roles in all of the bank s units. Experience and skills in evaluation of candidates to assess job and profile fit. Excellent communication skills, creative and results driven. Must have fair knowledge of Immigration and Labor Law. Able to supervise a team and achieve goals for the unit. A proven track record of program/ project management Partner with Groups / Divisions in UAE, MGN and Overseas countries to proactively fill the immediate and future manpower requirements. Design and implement efficient, sustainable and cost-effective recruitment strategy tailored for the Group/Unit Source qualified candidates, conduct interviews, organise and execute assessment centers for the vacant positions. Negotiate and recommend Grade / salary and benefits for the new recruits while balancing the need to attract talent with the desire to maintain internal equity. Evaluate new recruitment markets / avenues to attract top talent and maintain an active database of suitable candidates. Ensure diverse, qualified and culturally fit candidates are presented to the business. Support in leading the Emiratization initiatives and hires in UAE. Research and evaluate alternate staffing models in order to provide cost effective and flexible manning, especially for dynamic staffing domains (payments, digital etc.) Build, use, and leverage the prevalent bank e-recruitment infrastructure and other external sites to source qualified candidates globally. To identify, negotiate with recruitment consultancies worldwide for sourcing manpower for the bank. Create and implement end-to-end hiring process to ensure a positive experience for candidates. Conduct due diligence for all external recruits including written, verbal reference checks, UAEPNG and any other screening procedure. Constantly research and evaluate best and innovative TA and PICG practices and explore feasibility of deploying those within the Mashreq TA processes. Adopt lean methodology and contribute to the bank s efforts towards sustainability and digitization. Promote Mashreq s reputation as best place to work . Lead employment branding initiatives. Create, maintain and report TA KPIs.
The incumbent will be responsible for processing LC Advising confirmation, Trade loans and discounting as per Bank s internal policies, SOP s/OPM s/ADM s as well as relevant ICC guidelines applicable and authorising/inputting the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments Bachelors Degree At least 2-4 years of relevant working experiences in Trade Operations Experience in handling Export Discounting/Financing and Payment including expert level knowledge of MT 100 series, MT 200 series and MT 700 series is a must. CDCS preferred. Strong communication skills and interpersonal skills Proficiency in MS Office (Word and Excel) Attentive to details, strong analytical skills and interpersonal skills Able to work under pressure, excellent organizational skills and good team player. All processing should be as per SOP/OPM s and UCP/ISBP/URC as applicable and charges recovery to be as per the extant guidelines Handle Commodity Trade Operations documents Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages Ad-hoc tasks given by the Team Head Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues. No revenue leakage No outstanding reconciliation entries pending in Nostro or Internal accounts.
The Learning and Development (L&D) function within Mashreq s ICOD is poised for substantial growth and impact, directly contributing to the bank s overall success. This role will be instrumental in shaping an innovative and forward-thinking L&D department that aligns with Mashreq s people strategy. Key responsibilities include overseeing global inductions, developing comprehensive behavioural learning programmes, and managing the learning catalog to deliver an exceptional learning experience globally. Purpose involves: To design and develop relevant behavioral training programmes and learning curriculums, campaigns linked to development needs assessment at a Group and individual level To support with the programme management of global structured learning programmes and monitor their implementation and measure and evalution the ROI To deliver modules / courses of behavioural learning To ensure smooth conduct of learning programmes at the Learning and Development facilities both virtually and in-person by providing administrative and logistical support to the learning participants and facilitators. To ensure optimal utilization of training infrastructure and resources through regular maintenance and efficient coordination. To Configure, administer, and maintain the Learning infrastructure, including the Learning module on LMS and other third-party learning platforms subscribed by the bank, for efficient and timely delivery of learning services to employees. To arrange and manage global inductions by providing administrative and logistical support and deliver certain sessions. College graduate with a minimum bachelor s degree in any field. At least 7 years of experience of working in a large organisation preferably in Finance/Banking sector and/or the Learning & Development department. Strong English written and verbal communication skills. Excellent skills in MS Office. Knowledge in administering /super user of Learning modules on HCM. Experience with emerging learning technologies like GenAI and digital learning Excellent planning and organisational capabilities. Good decision-making skills. Excellent data analysis and data visualization skills. Excellent communication skills and ability to collaborate with people. Very good presentation and trainer skills. CIPD or equivalent is desirable. Source training providers and monitor the programs conducted through the external providers. Plan, organize and execute all facility related arrangements of learning and development programmes and workshop held by Learning and Development unit to ensure smooth progress. Manage the Behavioural Learning Catalogue to update and publish the learning/training calendar, upload online courses, and create assessments and surveys using various authoring tools, to support the learning needs of employees and external consultants employed by the bank. To be the hub of nominations and registration processing for all types of learning events and programmes. To offer learning and development advisory services to employees and internal stakeholders on availing any learning services offered by the bank. To ensure satisfaction with learning services by adhering to the SLAs and TATs defined in the SOPs and Policies of the learning and development unit. Filing all learning contracts, invoices, attendance records, external learning forms and feedback forms in an orderly manner. Liaise with vendor Partners and stakeholders to ensure timely and accurate processing of learning & development related invoices through iProcurement system. Track and report the learning activity/dashboard data as per agreed frequency. Proctor learning and development events and exams in the classrooms as and when required. To use data visualization and analytics tools such as MS Excel and Power BI to create and share learning & development MIS with internal stakeholders. Support the Manager, L&D in assessing the learning needs through surveys, focus groups, and communication with line managers and business partners. Assess the learning programmes effectiveness through surveys and discussions with participants/employees. Support in preparing the learning budget, maintaining records and reporting expenses. Support in designing and delivering high impact and interactive learning courses, campaigns and programmes. Support in creating the Learning Needs Analysis report with the business, tracking and reporting progress. To Support the Manager L&D on strategic activities related to L&D in geographical remit Govern the Learning & Development Policy and ensure adherence to the agreed targets. Operating Environment, Framework and Boundaries, Working Relationships Works closely with unit managers to identify and develop training and development solutions not limited to programmes. The job holder will spend a large amount of time training and working with colleagues on their learning needs and needs to develop relations and to be able to relate to them and motivate them. Problem Solving Very often the incumbent must counsel and assist the trainees. Source and implement suitable training programs. Decision Making Authority & Responsibility Job holder identifies learning needs and recommends training providers.
Assist in the financial analysis, credit risk assessment, risk rating and structuring of facilities for assigned Financial Institutions (FI) and Non-bank Financial Institutions (NBFI) relationships, by working with the Relationship Managers (RMs), meeting the customers, preparing Credit Proposals (CPs) (new, annual renewals and amendments etc.) and liaising with Wholesale Risk Management (WRM) and the Compliance Unit to resolve all queries related to risk and compliance issues, respectively. Minimum 5 years of experience of credit / financial analysis at similar level in banking and / or related field.FI and NBFI credit knowledge and portfolio management experience Degree in business / economics. An MBA, CFA, CA or similar qualification will be considered as an asset. Excellent command over verbal and written English. Arabic language skill will be an added advantage. Conversant with banking laws and local regulations. Strong analytical skills. Good inter-personal skills. Should be a team player and participation experience in variety of banking initiatives and solutions. Greenlight and CP Preparation Prepare and ensure timely submission of high-quality Greenlight Memos and CPs for assigned clients Ensure timely renewal of CPs Ensure consistent (error free) presentation standard Portfolio Management Maintain portfolio, transaction and counterparty credit controls in line with the banks credit policy Review, check and assign where applicable the appropriate risk rating to each credit proposal Ensure completion of rating assessment and renewals in line with bank s credit policy Coordinate with internal stakeholders to ensure that all up-to-date relevant information is obtained to conduct a proper evaluation Coordinate with respective RMs/SRMs and Business Support to ensure: Reduced turnaround time High quality submission to Risk and other stakeholders Produce error-free and timely routine and management reports and data related to limits, exposure and allocations Review covenants and monitor portfolio for any early alerts Management Submissions Support NBFI and FI RM team for timely Greenlight and CP submissions for complex, high pressure time bound transactions Support RM team on adhoc memos or information packs as requested by WRM
The incumbent will be responsible for Guarantees, LCs, Lodgments, Payments and Other Miscellaneous activity life cycles end to end as per Bank s internal policies, SOP s as well as ICC guidelines and Processing the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments Bachelors Degree At least 3-4 years of relevant working experiences in Trade Operations Expert level knowledge in Understanding of Guarantees, LCs, Lodgments, Payments and Other Miscellaneous activity life cycles end to end Expert level knowledge of accounting entries and UATs. Understanding of amortization principles Good communication skills, Team Management and interpersonal skills Proficiency in MS Office (Word and Excel) Attentive to details, good analytical skills and interpersonal skills Able to work under pressure, excellent organizational skills and good team player. All processing should be as per SOP/OPM s and UCP/ISBP/ISP as applicable and charges recovery to be as per the extant guidelines. Perform sanction checking of relevant parties in documents Handle Commodity Trade Operations documents Responsible for authorizing/inputting transactions into the system and prepare/authorize relevant SWIFT messages Ad-hoc tasks given by the Team Head Ensure errors/knowledge gaps are shared with line manager/team to address customer service issues. No revenue leakage due to miss out in charges collection No outstanding reconciliation entries pending in Nostro or Internal accounts.
To originate manage and enhance the corporate banking portfolio for Mashreq Bank in India.Assist the SRM in achieving the financial and strategic objectives set for the corporate banking franchise for Mashreq Bank in India. Complete knowledge and clear understanding of the Banks credit policy, operating systems, local regulations. Strong credit knowledge and marketing skills mandatory. Thorough awareness of various trade finance and treasury products / services. Excellent interpersonal, communication and analytical skills with ability to perform as a team player. An MBA is preferred with minimum marketing experience of 5-7 years. Origination of corporate client relationships within a pre-approved framework and strategy set for Mashreq Bank in India. Review the existing portfolio in a timely manner and recommend appropriate credit facilities in line with the banks credit policy to maximize earnings while containing risks to an acceptable level. Obtain audited financial statements, analyze them, and recommend credit proposals of potential borrowers to the approving authority to meet financial objectives. Implement and maintain complete control aspects i.e. documentation, periodical client visits / call reports, stock inspections and formal credit checks / informal market feedback to monitor the assigned portfolio effectively. Undergo an annual credit review process on the assigned portfolio to achieve a satisfactory rating on asset portfolio quality and credit management process. Responsibility over Account opening formalities, KYC, compliance checks, documentation execution, disbursement of limits etc.
Maintain an accurate inventory of all devices. Use asset management software to track the number of devices. Perform asset tagging and verification for all IT equipment, ensuring accurate records in the asset management system. Conduct regular audits of IT assets to verify inventory accuracy and compliance. Setup new IT infrastructure and upgrade existing system as required. Maintain records of device assignments and track changes. Ensure all asset information is up-to-date and accurately recorded in the asset management system. Generate reports on asset status, usage, and lifecycle for management review. Ensure all devices comply with organizational policies and industry standards. Manage warranties and service agreements for devices. Report any issues or discrepancies to the IT Asset SR Manager in a timely manner. Install and configure hardware and software, including desktops, laptops, servers, printers, and network devices. Address issues related to device performance and availability. Manage the lifecycle of IT assets from procurement to disposal Bachelor s degree in information technology, Computer Science, or a related field. Overall, 5 7 Years of IT experience. Proven experience in IT support, field engineering, or a similar role. Experience in asset tagging and verification is highly desirable. Efficient and accurate installation and configuration of IT systems. High levels of client satisfaction through effective communication and timely issue resolution. Accurate asset tagging, verification, and inventory management. Minimal downtime and optimal performance of IT systems and networks. Timely completion of scheduled maintenance and updates. Successful resolution of technical issues within defined service level agreements (SLAs). Effective training and support provided to clients, enhancing their IT proficiency. Compliance with company policies, procedures, and industry standards. Effective collaboration with other IT team members and departments. Continuous improvement of IT processes and procedures based on feedback and best practices. Effective management of IT projects from planning to execution and post-implementation review. High accuracy in maintaining and updating IT asset management records. Proactive identification and mitigation of potential IT risks and vulnerabilities. Successful execution of IT audits and compliance checks. Positive feedback from clients and colleagues on performance and professionalism. Achievement of key performance indicators (KPIs) related to service delivery and client satisfaction. Efficient use of resources and cost-effective management of IT assets. Successful implementation of new IT solutions and technologies. Contribution to the development of IT strategies and initiatives. Maintenance of a secure and compliant IT environment.
Wholesale Risk Model Development Strong foundation in Statistics and Mathematics. At least 4-5 years of banking experience, out of which 1-2 years are spent in related areas Strong analytical skills and knowledge on Financial Risk Management At least 2-3 years of banking experience in related areas Excellent computer skills (especially R, Python, SAS, Excel, Visual Basic, SQL & Oracle) Postgraduate or professional qualification in risk management or finance such as CFA, FRM, PRM. Experience of developing teams in a multi-jurisdictional and matrixed organization. Understanding and experience of BCBS frameworks, CBUAE regulations relating to model management standards. Technical & Delivery Responsibilities Support the data preparation and model development, validation, and lifecycle management of Wholesale Rating Models Support model development and validation including: Corporate/Wholesale Rating Models including Large Corporate, Mid Corporate, SME, Sovereign, FI, HNWI, Project Finance, and Specialized Lending Explore new approaches for rating model development for low default portfolios Master Rating Scale (MRS) calibration Wholesale Model Monitoring Outline the goals of model monitoring, considering factors like accuracy and other relevant metrics based on the model purpose Determine the expected performance of the respective models on historical data Implement monitoring tools to continuously assess model performance. This includes monitoring input data quality, predictions Communicate the model performance to relevant stakeholders to ensure the prompt attention to potential problems. Regularly review and improve the model performance process based on the feedback, change in underlying data and evolving business requirement. Data Management Lead end-to-end data lifecycle management for model development, including sourcing, profiling, transformation, and documentation. Identify data requirements for model development. Coordinate with IT and data engineering teams to streamline data pipelines required for model development
The Service Desk Manager is responsible for leading the day-to-day operations, performance, and strategic development of the Global Service Desk function. This role ensures the delivery of high-quality, user-centric support services across all Mashreq locations, aligning with business goals and IT strategies. The SD Manager will oversee a team of analysts, leads, and contractors, driving operational excellence, continuous improvement, and enhanced user experience. Bachelors degree in Computing, Business Administration or related field or a minimum of 8 years demonstrated experience in business change, transformation and/or information technology Proven track record of leadership in driving successful innovation initiatives. Strong understanding of internal operations and processes, with a focus on optimizing efficiency and enhancing the employee experience Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization. Strategic mindset with the ability to think analytically and make data-driven decisions. Ability to empower others by collaborating on joint ideas and encourage stakeholders to view change as a positive process. Excellent presentation, time management and collaborating skills. Operational Excellence Ensure the Service Desk meets or exceeds SLAs, KPIs, and user satisfaction scores. Maintain effective shift coverage and resourcing plans to handle daily support demand. Reduce call wait times, improve first-contact resolution, and lower repeat incidents. Service Improvement and Innovation Drive and support continuous improvement initiatives, including automation, self-service, and chatbot AI integration. Own the governance of P5 tickets and improve time to resolution through better processes and accountability. Incident and Escalation Management Act as the escalation point for all high-impact incidents and VIP user issues. Collaborate with Incident Management and other resolver teams to ensure swift resolution and clear communication. Stakeholder and Cross-Functional Engagement Build strong relationships with Infrastructure, Service Management, Security, Application, and Project teams. Represent the Service Desk in planning meetings, project discussions, and governance forums. Collaborate on project support models, early life support, and change readiness. Team Leadership and Development Manage, coach, and develop a high-performing team of analysts, leads, and contractors. Conduct performance reviews, create development plans, and support career progression. Foster a culture of accountability, empathy, and service excellence. Reporting and Analytics Own and deliver high level reporting on Service Desk performance, trends, and issues. Use data to identify recurring problems, support root cause analysis, and highlight improvement areas. Provide insights to support IT strategy and resource planning. Vendor and Contractor Oversight Manage third-party resources and ensure contractor performance meets expectations. Act as a point of contact for onboarding, escalation and contract renewals related to frontline support
Managing the DevOps Chapter for Wholesale Digital Studio applications. Create Azure DevOps Pipelines by ensuring project and change release(s) are packaged as per standards, seamless deployments across all environments without change or modification. Responsible for adhering ISG and Audit standards. Develop scripts to automate DevOps functions, source code checking with continuous integration, automated test tool configuration, automated deployment (Zero Click Deployments). Monitoring and managing infrastructure resources of DevOps, Web, and Mobile Applications. Setup, Configure and Maintain the DevOps tools like Sonar Cloud, Twistlock, Veracode. Setup, Configure and Maintain Kubernetes services, Storage services (NFS) for entire wholesale digital studio web applications. Plan and execute Disaster recovery for applications. Manage new DevOps tool set and implementing DevOps strategy for Mobile Applications. Design a DevOps strategy to migrate from App center to Azure DevOps. Recommend and facilitate implementation of infrastructure enhancements as required to maintain systems performing in response to business growth. Maintain and enhance the previous DevOps implementations. Collaboration with ISG and CCOE teams on latest changes and implement in DevOps area. Overall, around 8+ years of experience with IT Infrastructure and or Application development. Proven experience as a DevOps Engineer/architect or in a similar role. Proficiency in scripting and programming languages. Excellent problem-solving and communication skills. Experience in Continuous Deployment (CI/ CD) Experience in Containerized deployments using Docker. Strong understanding of Systems, Kubernetes, Databases, Redis, Network, Storage, Firewalls, CDN infrastructure on Azure/AWS or GCP platform. Experience on Splunk or similar application/infrastructure logging for day-to-day log management & production issue troubleshooting. Understanding of industry standard monitoring platforms and ability to troubleshoot production issues through the observability platforms. 4-5 years of hands-on experience in DevOps, Docker, Kubernetes and continuous build & integration on Kubernetes Clusters. Hands on experience on related tools such as Azure DevOps, Gitlab, GitHub, Jenkins, Veracode, Maven, Ant, Git, Sonar, Twistlock etc. Currently practicing DevOps methodology. Excellent coding and scripting skills (Java, Java Spring Boot, react preferred) and experience with implementing high-scale cloud architectures using modern, cloud-based container platforms (PaaS/SaaS) Working knowledge of deployment automation solutions. Strong Expertise of cloud infrastructure (Azure or AWS or GCP) and cluster management tools like AKS/EKS or GKE. Experience in Agile Development, with specific Solution Architect (or similar) experience preferred. Implement and enhance monitoring, alerting, and observability solutions to proactively identify and resolve performance issues, bottlenecks, and service degradation. Experience as a DevOps on a cross-functional agile team. Understands relationship with Product Owner, Scrum Master, Design Lead, and rest of technical team. Effective communication skills with ability to align the organization on complex technical decisions. Bachelor's or master's degree in information technology, Computer Science, or a related quantitative discipline Passionate about technology and excited about the impact of emerging/disruptive technologies Designing a secure application-release automation process to make security an integral part of the CI/CD pipelines both on-perm & Azure cloud platforms. Hands-on Experience in CI/CD pipelines, Kubernetes deployment and implementing the DevSecOps processes. Constantly looks for better ways of solving technical problems and designs the solution, not afraid of challenging the status quo. Identifies bottlenecks in coding development and deployment processes. Leads knowledge growth effort of platform configuration management and troubleshooting. Collaborates with the rest of DevOps team to deliver consistent and holistic solution to the organization. Help debug and fix any problems with the infrastructure and applications. Design and maintain CI/CD pipelines for automating the build, test, and deployment processes. Collaborate with development teams to ensure that applications are designed with scalability, reliability, and operability in mind. Participate in incident management and post-mortem reviews to analyse root causes, implement preventative measures, and improve system reliability. Continuously evaluate and adopt best practices, tools, and technologies for improving reliability, performance, and efficiency. Contribute to the development of operational processes, documentation, and knowledge sharing initiatives to enhance team productivity and effectiveness.
Technology SME for payment & Customer screening solutions There are a range of duties and responsibilities that an SME is expected to possess to manage change and run functions of the banks screening solutions. We are seeking a highly skilled and proactive Support Manager to oversee the operational support of Fircosoft payment and name screening solutions. This role is critical in ensuring the integrity, performance, and compliance of our financial screening systems, which are essential for anti-money laundering (AML) and sanctions compliance. Proven knowledge in Fircosoft screening solutions Good knowledge on Fircosoft Continuity, Trust and FSK Screen & Keep Prior experience on De-rap, ERF, Pairing, Stripping detector an added advantage Awareness of Global standards in AML, KYC, FATF, Sanctions is desirable Should be expert in exploring tools to connect with our Linux and windows OS. Good at customizing reports based on compliance/ business requirement. Strong system integration experience Banking domain knowledge is essential Excellent leadership, communication (written, verbal and presentation) and interpersonal skills. Self-motivated, decisive, with the ability to adapt to change and competing demands Working closely with Technology vendor and business teams Awareness of regulations governing the bank s business process is a must Collaborates and Integrates work with other teams including Operations, Business and other Technology functions Knowledge of working with various database formats and file formats, conducting data analysis and analytics, Proficiency in MS Office Suite including MS Project. Skills in the areas of Hadoop, Dot Net, Sharepoint, Power BI, MS Visio will be a nice to have Working knowledge with software development methods and techniques Good knowledge of and experience with UNIX OS, programming languages and development tools Good verbal and written communication Working knowledge with software development methods and techniques Strong Functional & technical knowledge in the required application area. Ability to review, understand and improve program code and system documentation. Bachelor's Degree as a minimum from a recognized university (preferably computer science or similar). Financial Crime qualifications is an added advantage At least 8 - 14 years of experience in the financial services or IT sector Familiarity with Compliance and Financial Crime related systems. Prior experience and exposure to Fircosoft screening solutions, Experience with SWIFT messaging and payment systems. Knowledge of screening list management (OFAC, EU, UN, etc.). ITIL certification or similar service management credentials. Experience with automation and scripting for support tasks. Responsible for delivering proposed architectural solutions, change initiatives, manage BAU activities that span across one or more business units Day-to-day management and ownership of screening systems/initiatives Fircosoft for customer screening and payment screening. Identification and escalation of system control and compliance issues, assess and document the related risk, and make recommendations for resolution. Manage the resources efficiently and prioritize system enhancement/upgrades Ability to prioritize the defects and issues and address it on time. Ability to develop automation to reduce the manual process. Ability to create detailed RCA for the reported incidents. Responsible to identify / manage Risks and remediate. Understand interdependence between technology, operations and business needs Act as an internal quality control check for the platform owner and manage ongoing quality control and participate in quality issue resolution Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities Adept at conducting research into project-related issues and products Perform proactive data analytics work and manage the data quality and integrity in the systems Ensure our systems are compliant with banks governance policy Propose enhancements to the systems used by Compliance to generate efficiencies and/ or improve our financial crime risk management. Responsible for delivering customized reports to business based on adhoc requirement. Supervise support analysts and coordinate cross-functional efforts with compliance, IT, and business units. Provide training and guidance on Fircosoft systems and support procedures. Ensure screening systems are aligned with regulatory requirements and internal compliance policies. Generate and review audit logs, screening reports, and exception handling documentation. Liaise with Fircosoft and other third-party vendors for product support and enhancements. Communicate effectively with stakeholders to manage expectations and deliver solutions. Plan and execute regular system maintenance, patching, and upgrades in coordination with IT and vendor teams. Ensure minimal downtime and disruption during scheduled activities. Manage day-to-day support operations for Fircosoft payment and name screening systems. Monitor system performance, logs, and alerts to ensure timely resolution of issues. Coordinate with internal teams and vendors for incident management and escalations.
This role is required to support change transformation and BAU support for Reg Tech & Enterprise Fraud Technology unit with Project Governance, Financial management, Innovation planning, and Risk management, Project implementation activities across the Bank s Technology programs including expansion of existing applications across multiple geographies. Good understanding of digital technologies, delivery experience, commercially aware, highly organized, interested in new technology trends and company transformation. Professional Services and/or Technology organization experience very useful. MBA bonus. At least 3 years relevant experience in managing transformation projects. Good domain knowledge of Enterprise Fraud, Anti Money Laundering & Financial Crime Application landscape knowledge on Compliance and Fraud applications - Clari5 Enterprise Fraud Management, Compliance applications such as Fircosoft, SAS AML would be an added advantage
With the expansion of GTB business across Mashreq Markets in UAE, IBG regions like India and introduction of new markets like Oman, the role will provide the techno-functional expertise and thought leadership to implement strategic and scalable solutions. This role seeks critical technical and functional expertise/capability to develop custom solutions and contribute in building a feature rich product offering and resilient system for corporate clients of Mashreq and consequent business growth. ~20 Years experience in experience with Corporate Global Transaction Banking in the area of Corporate Products, APIs and integrations . Transaction Banking Banking expert , and extensive experience in product management and/or payments overall. Experience at an Oracle Banking product / Bank preferred. Possess demonstrable Corporate Transaction banking domain knowledge ; good knowledge and exposure of Banking applications/platforms; expertise and hands on experience to facilitate technology solution delivery for the bank especially in CIBG function Must have technical skills - Java 8 and above, Oracle Database, Oracle PLSQL, REST services, SOAP web services, ORM/Eclipselink, Oracle Web-logic, CSS3, SASS, nodeJS, JQuery, Knockout JS Expert understanding of Oracle OBMA Architecture, industry standards, platforms and tools to drive technology strategy for the Global Transaction Banking High energy, motivated leader, able to influence across functions to drive projects and key initiatives to completion. Previous experience with managing a team. Technical fluency understands how products are developed and the agile method. Strong commercial acumen; understands the economics of client s business and how our products impact a client s P&L as well as the commercial drivers of Mashreq s business Excellent command of both written and spoken English Lead the design, development, and execution of the Corporate Banking Liquidity and Virtual Account Management Products technology strategy in collaboration with GTB Product Owners and cross-functional technology teams. Serve as the Techno-Functional Owner of the Corporate platforms for Liquidity (OBLM) and Virtual Accounts (OBVAM), ensuring robust and scalable solutions. Bring deep domain expertise in Corporate Transaction Banking, with comprehensive knowledge of banking platforms and applications. Provide hands-on leadership in delivering technology solutions, particularly within the CIBG function. Possess strong technical capabilities, enabling seamless collaboration across diverse teams in a complex IT environment. Act as a strategic liaison between business and technology to ensure the delivery of high-quality, business-aligned solutions. Take full accountability for the relevance and effectiveness of technology implementations. Drive thought leadership in the evolution of transaction initiation from existing channels such as Internet and Mobile Banking as well as new banking channels such as API Banking, focusing on key areas such as transaction inquiry and posting request and session management, bulk request processing, file handling, multi-entity and multi-CIF scenarios, approvals, trackers, and transaction integrity. Champion Mashreq s ambition to become the leading bank for Global Transaction Banking. Define and promote a forward-looking product vision that aligns with Mashreq s business model and responds to the broader competitive landscape.