2236 Supervisor Jobs

You will be joining our team as Airport Cargo Handling Staff Customer Service Supervisor for a Leading Domestic/International Airlines. As a Backend / Operational Executive at the airport, you will be responsible for supervising the cargo operations. Your key responsibilities will include overseeing the handling and processing of cargo, ensuring compliance with safety regulations, coordinating with other airport staff, and providing excellent customer service to passengers and clients. In addition to supervising cargo operations, you will also be designated as an Air-Ticketing Officer, Passport Checking Officer, and Reservation Officer. This role will involve assisting passengers with ticketing, checking passports for travel documentation, and managing flight reservations. You must possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Prior experience in airport operations or customer service will be an advantage. If you are looking to be part of a dynamic team in the aviation industry and have a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.,

Greetings from TVS SUNDRAM FASTENERS(VENDOR) An interview will be conducted for the position. We kindly request you to bring the following documents in order to facilitate the release of your respective individual offer letters: - Pan card photocopy - Aadhar card photocopy - Bank passbook or statement photocopy - 2 Passport size photos - 10th and diploma marksheet photocopies All candidates are required to be dressed in formal attire and wear shoes for the interview. Thank you for your cooperation. This is a Full-time job opportunity suitable for Fresher candidates. Benefits: - Food provided - Health insurance - Provident Fund,

You have proven work experience as a team leader or supervisor, demonstrating in-depth knowledge of performance metrics. Your strong PC skills, especially in MS Excel, will be beneficial for this role. Your excellent communication and leadership skills will help you effectively guide and motivate your team. Your organizational and time-management skills will be crucial in ensuring the smooth operation of the team. Your decision-making skills will aid in resolving any challenges that may arise. While a degree in Management or training in team leading is a plus, your on-the-job experience will also be valued. This is a full-time position with a day shift schedule. The work location will be in person.,

Capstone is currently seeking a Training Supervisor/Supervisor with 0 to 5 years of experience in the woven raffia industry for our Bhiwadi location. As a Training Supervisor/Supervisor, you will be responsible for overseeing training activities and supervising the team to ensure efficient operations within the woven raffia industry. The ideal candidate should have a strong understanding of training methods and techniques, as well as excellent communication and leadership skills. You will play a key role in developing and implementing training programs, assessing training needs, and monitoring the performance of the team to ensure compliance with industry standards. If you meet the qualifications and are interested in this opportunity, please share your CV with us at hsengar@itape.com. We look forward to reviewing your application and potentially welcoming you to our team at Capstone.,

The Manager, Quality Assurance (Automation) provides technical guidance and direction for the Testing team and oversight of QA engagements spanning multiple business portfolios and external vendors. Responsible for influencing QA policy decisions as they apply to the design, development, testing and delivery of application software and IT processes across the Enterprise Systems. Ensures that products, applications, and systems are built and maintained in a manner that consistently meets or exceed the quality standards expected by our business units and internal partners. Additionally, this role utilizes subject matter expertise to contribute to the ongoing evolution and roadmaps supporting the Testing practice. Drive the horizontal projects and deliverables supporting Testing. This QA Leader will be a strong advocate and champion for optimized test automation, test data provisioning, CI/CD and Test Driven Development (TDD). Performs a combination of duties in accordance with departmental guidelines: Lead and coordinate quality assurance team (CRM and BI QA), instructing them on new or revised procedures and systems and providing oversight during the QA process. Assist with the processes and work closely with team members to ensure that they are correctly utilizing QA methodologies and systems. Establish and enact quality assurance procedures and methodologies throughout the Enterprise System delivery process. Engage with internal and external partners, Project Management, Business Analysis, Application Development and Support team to advise, promote and measure adherence of Testing best practices, policies, tooling, governance and reporting to ensure high quality deliverables. Establish, implement, and maintain metrics for measuring performance and evaluating QA operations with a focus is on quality of solutions and adherence to SDLC processes. Promote and facilitate expanded use of Automated Testing (Selenium, COPADO and TOSCA), Test Data Management, integrated testing supporting CI/CD and Test Driven Development (TDD) across supported areas. Manage effective estimation efforts for projects and release changes with appropriate confidence levels. Coordinate and manage test execution cycles/calendar to meet release and project schedules. Manage the effective utilization of test environments to support multiple projects and releases during various stages of software deployment from development through to production. Create and promote innovative quality assurance strategies and methodologies throughout the organization. Collaborate with technical team members to define, develop and implement overall test strategies, methodologies, processes and metrics collection. Accurately report on project progress and issues to Sr. Management. Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development. Oversee HR related activities, including addressing staffing requirements, hiring, and performance assessment, supporting and adhering to established guidelines and timelines. Provide training and support to the QA team in alignment of a continuous improvement strategy by working with Sr. management. Create a positive can do environment fostering the values of initiative and accountability. Assist in all phases of code deployments; including, but not limited to, off-hours support and an occasional weekend. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience. 12+ year's relevant experience in leading CRM (Salesforce preferred) and BI area. Previous experience as a Quality Assurance Senior Analyst, Lead Analyst, or Supervisor. Demonstrated experience developing and managing test schedules, test plans and test cases covering functional, integration, performance, automated and manual testing. Demonstrated expertise in test case management, code coverage and defect analysis. Ability to coordinate testing efforts across multiple teams. Ability to scale testing to meet project needs. Advanced knowledge of methods and best practices for coordinating and monitoring workload across remote locations. Experience utilizing tools and automation techniques as part of overall test strategy. Advanced working knowledge of QA processes and methodologies. Detailed knowledge of software development life cycle and the importance of QA involvement throughout the entire cycle. Must possess effective verbal and written communication skills. Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization. Ability to work at a strategic level with key stakeholders and the management team. Ability to share knowledge and provide subject matter expertise within area of responsibility. Must be able to work in a dynamic environment and manage competing priorities. Strong analytical skills with the ability to organize tasks and interact with development team. Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines. Business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.,

You will be responsible for overseeing shift operations in the finishing and dyeing department. This includes supervising a team of officers and executives to ensure smooth and efficient workflow. The locations for this role may include NCR, Ludhiana, Gujarat, and other areas as required. Your duties will involve coordinating with different departments, monitoring production processes, and ensuring quality standards are met. Additionally, you will be expected to handle any issues or challenges that arise during your shift, and communicate effectively with management and staff. Strong leadership skills, attention to detail, and the ability to work under pressure will be key to success in this role.,

As a Safety Officer/Supervisor at SINCLUS, you will play a crucial role in ensuring the health and safety of our employees in various industries such as Oil & Gas, Petrochemical, Infrastructure, Airports, Fertilizer, and EPC. Your responsibilities will include developing and implementing safety policies, conducting regular inspections, and audits, investigating incidents, coordinating training programs, and ensuring compliance with health and safety regulations. To qualify for this position, you should have proven work experience in a similar industry, in-depth knowledge of health and safety regulations, and excellent communication skills. Additionally, you must be proficient in using safety management software and tools. Certification in Occupational Health and Safety would be an advantage. Your role will require attention to detail, problem-solving skills, and the ability to conduct training sessions and deliver presentations. You will collaborate with management and employees to foster a strong safety culture and maintain records of safety-related incidents, inspections, and training. If you are dedicated to creating a safe work environment and preventing accidents and injuries, we welcome you to join our team at SINCLUS.,

We are continuously looking for talented individuals to be part of our growing team. You can see current openings below and submit your resume to us. We will surely get back to you. Job Available: For Interested Employees Position: Field Supervisor Experience: 1 to 2 years Vacancy Type: Full Time Industry Area: Marble Manufacture Company Job Description: We require Field Supervisors with good communication skills and basic knowledge. The ideal candidates should have experience in sales and supervision, be target-oriented, and possess excellent command over written communication with high convincing power. Skills Required: - Excellent Command over Written - High Convincing power - Experience in sales & supervision - Target oriented Job Types: Full-time, Permanent Benefits: - Paid sick time Schedule: - Day shift Work Location: In person,

Twin Health At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin , a dynamic representation of each individual s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Working here Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built Ins 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world! Excited to join us and do your part in improving people s health and happiness Responsibilities: 1. Manage end to end patient care to ensure patients achieve their health goals. 2. Consult new patients on the platform to educate them about the Twin program, health conditions, health goals & review medical reports & prescriptions. 3. Supervise & encourage patients to achieve their health goals (example reversal of diabetes). 4. Encourage patients to follow the program guidelines & adhere to their health & nutritional requirements. 5. Retain patients on the program by hand holding them & encouraging to move towards their health goals. 6. Own patient outcome for your assigned set of patients. 7. Communicate effectively with partner doctors and patients. 8. Manage all patients under the guidance of partner doctors & senior twin doctors. 9. Manage patients in the care of senior doctors & partner doctors to deliver health outcomes. 10. Manage all patient escalations round the clock to ensure highest level of patient safety. 11. Follow all Twin protocols & guidelines. 12. Gain solid knowledge of company product & metabolic disease reversal. 13. Collaborate with internal team (coaches, operations, doctors) to achieve results. 14. Be available in all shifts (morning/evening/night) as per requirement. Your Qualifications and Attributes: 1. Strong knowledge of diabetes & general patient care. 2. Strong knowledge of medical emergencies. 3. Experience in online consultations. 4. Experience in individual handling of patients. 5. Team player 6. Good communication skills 7. Enthusiastic 8. MBBS, Diploma in diabetes/certificate course in diabetes.

Twin Health Working here Excited to join us and do your part in improving people s health and happiness Responsibilities: 1. Manage end to end patient care to ensure patients achieve their health goals. 2. Consult new patients on the platform to educate them about the Twin program, health conditions, health goals & review medical reports & prescriptions. 3. Supervise & encourage patients to achieve their health goals (example reversal of diabetes). 4. Encourage patients to follow the program guidelines & adhere to their health & nutritional requirements. 5. Retain patients on the program by hand holding them & encouraging to move towards their health goals. 6. Own patient outcome for your assigned set of patients. 7. Communicate effectively with partner doctors and patients. 8. Manage all patients under the guidance of partner doctors & senior twin doctors. 9. Manage patients in the care of senior doctors & partner doctors to deliver health outcomes. 10. Manage all patient escalations round the clock to ensure highest level of patient safety. 11. Follow all Twin protocols & guidelines. 12. Gain solid knowledge of company product & metabolic disease reversal. 13. Collaborate with internal team (coaches, operations, doctors) to achieve results. 14. Be available in all shifts (morning/evening/night) as per requirement. Your Qualifications and Attributes: 1. Strong knowledge of diabetes & general patient care. 2. Strong knowledge of medical emergencies. 3. Experience in online consultations. 4. Experience in individual handling of patients. 5. Team player 6. Good communication skills 7. Enthusiastic 8. MBBS, Diploma in diabetes/certificate course in diabetes.

About the Role: Fragomen s Business Immigration Analyst position will provide you with the opportunity to make an immediate impact on our business, as well as offering training, development, and long-term growth opportunities. Fragomen s exclusive focus on immigration means you will work in an exciting, dynamic, and challenging atmosphere with people who are passionate about immigration. Providing world class client service and industry leading technology solutions, Fragomen helps our clients to navigate the complex world of global immigration to better achieve their goals. How will you make a difference as a Business Immigration Analyst at Fragomen Learn about the various types of immigration matters and build knowledge of firm, immigration case types and client processes. Perform tasks related to case preparation and filing of petitions with government agencies, including document gathering, document review, case drafting, and case filing. With the guidance of your supervisor, communicate with foreign nationals and client contacts, providing clear and prompt responses regarding case status or other general inquiries. Meet assigned deadlines that adhere to Service Level Agreements (SLAs) and communicate case progress, status, escalations to supervisor. Compile and summarize large quantities of data within case management systems for reporting to clients, managers and team. Understand and contribute to team and individual productivity goals. Demonstrate flexibility and initiative. Follow documented firm standards and policies to mitigate risk and ensure regulatory, operational and client compliance (e.g., following Data Privacy protocols, using Connect accurately and in line with team and client protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: Bachelor s degree, Associate s degree, Paralegal certification OR experience in a customer facing or client service-oriented role A client-service mindset, attention to details and ability to work in a fast-paced environment with competing demands The ability to prioritize, meet deadlines and escalate case issues to supervisor Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Desire to contribute to positive work environment, effectively collaborate and promote teamwork

The Reservations Supervisor is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. What will I be doing As the Reservations Supervisor, you will be responsible for performing the following tasks to the highest standards: Complete Hilton University courses and pass the tests. Familiar with hotel product knowledge and activities. Maximize room sales and revenue for the hotel, prioritizing up-selling. Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct. Check arrival guests or groups of 3-5 daily, making sure the guest information, requirements and price information is correct. Perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc. Always maintain a sales attitude, not losing any sales opportunity in the hotel. Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries. Make sure all commissions are correct and followed-up on promptly. Make sure all reject business is filed with the reasons. Ensure that all correspondence has been filed accordingly, with correct and updated information. Comply to the hotel credit policy and make sure all forecast revenues are met. Comply with set rooms supply and price control. Maintain and update guests information and sales data by reservation procedures. Maintain high level guest service standards. Ensure all information input is correct. Keep close attention to team members requirements, including attention to every team member s workload and duties, to fulfil operation needs. Maintain clean and tidy work areas at all times. Comply with all company policies relating to reservations. Comply with all systems and procedures as laid down by the hotel. Prioritize the quality of reservations. Strictly follow brand standards. Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations. Carry out any other reasonable duties and responsibilities as assigned. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Reservations Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude,

First point of contact: Answer phone calls, emails, and other communication channels to provide customer support Troubleshooting: Perform basic troubleshooting for software, and network issues Escalation: Recognize when issues are more complex and escalate them to the next level of support Documentation: Log call activity and record events and updates on tickets Customer service: Provide accurate information and maintain a high level of customer service User account management: Create accounts, assign permissions, and reset passwords Incident management: Update customers on the status of their incident or service request Collaboration: Work with internal L2/L3 teams and clients teams to resolve customer issues. Requirements (other than regular) Should have good analytical and decision-making skills Should have good knowledge of MS Office, Ticketing Process, how and when to escalate the ticket to supervisors and other groups Should be willing to work in 24 x 7 environment with rotational shifts and roster offs

[{"Salary":"30k - 35k" , "Posting_Title":"Supervisor- Finishing" , "Is_Locked":false , "City":"Kolkata" , "Industry":"Real Estate","Job_Description":" Strong supervision experience in Finishing works in Building Projects, instructing the construction team as well as subcontractors for blockwork, plastering, painting, tiling, stone flooring & cladding, waterproofing, internal wall treatments, woodwork, metalwork, and miscellaneous other finishing activities. Supervision all Finishing works at all stages. High-end floor finishes, Joinery works, Wall finishes, Facades, Structural glazing, Wall cladding, and Interior works. Proficiency in Reading and Interpreting Architectural Drawings, Structural and MEP Drawings. Manage the installation of electrical fixtures, sanitary fittings, and doors/windows. Monitor project timelines and ensure that finishing works are completed within the scheduled timeline. Requirements Must have- Comprehensive Technical Knowledge and skills regarding all Finishing Activities associated with residential high-rise & annexe buildings. Should have- Site control power with the subcontractor for more productivity. Shuttering knowledge of Aluform preferred. Benefits Various lucrative employment benefits besides fixed statutory compliances.

Were seeking an experienced Sponsorships Manager to develop and execute strategic partnership opportunities, partner closely with sales and content teams on branded content initiatives, and oversee production execution while maintaining strong client relationships. Strategic Partnership Development: Develop and implement against a comprehensive sponsorship roadmap Manage existing sponsor relationships and ensure deliverable fulfillment Create compelling sponsorship proposals and presentations Sales Collaboration: Partner with sales team to develop in-show integration solutions Attend sales pitches / client meetings and support sales team with sponsorship pricing and package development Help translate client objectives into actionable sponsorship opportunities Production & Execution: Oversee branded content production from concept to completion Attend and supervise production shoots to ensure brand guidelines and objectives are met Coordinate with production teams, creative directors, and talent Manage timeline and deliverables for multiple concurrent projects Ensure quality control throughout the production process Brand Management: Lead initial concept development meetings with brand partners Facilitate creative approvals and feedback processes including legal sign-offs where required Maintain consistent communication with brand stakeholders Ensure brand compliance and alignment throughout execution Develop and present post-campaign performance reports 6+ years of professional non-internship marketing experience Experience using data and metrics to drive improvements Experience building, executing and scaling cross-functional marketing programs Experience communicating results to stakeholders Experience presenting metrics and progress to goal to senior leadership Experience in branded content production Understanding of production processes and timelines Strong client-facing communication skills Ability to manage multiple stakeholders and competing priorities Experience in creative development and brand storytelling

Customer Success Executive Bangalore, India ABOUT US IDS Next is Asia s largest provider of hospitality software. With unmatched industry expertise, IDS Next designs, develops, markets and maintains a comprehensive range of information management systems for various hospitality businesses, including hotels, restaurants, and leisure operations. We help hospitality professionals focus on providing efficient service by developing strategically sound, user-friendly software that enables higher productivity and greater profitability. RESPONSIBILITIES Handling customer queries and responding via email, phone, and chats. Implementing IDS Next s products for hotel customers both remotely and onsite. Training end-users (hotel-based customers) on our products. Completing the projects within the estimated timeline. Internal and External coordination for the projects. Be well-read on company policies and the website for FAQs or policy-related answers. Maintain good customer relations. Meet personal targets and work towards meeting team targets. Identify and escalate issues to supervisors. Provide product support and service to customers post-implementation. Adhering to the defined processes of the organisation. SKILLS 2-3 years of experience in hotel operations, preferably Front Office, Reservations & Food and Beverage departments. Knowledge of any hotel PMS/POS systems. Good knowledge of computer systems. Customer-oriented attitude with professionalism. Strong multi-tasking skills, time management skills, and intent on achieving targets. Excellent communication (both written & spoken) and listening skills with good command of the English language. Ability to travel on customer needs.

Supervise and coordinate the activities of the operating theatre staff. Ensure adherence to health and safety regulations and protocols. Manage scheduling of surgeries and allocation of theatre resources. Maintain inventory levels of surgical supplies and equipment. Collaborate with surgeons, anesthesiologists, and other medical professionals. Monitor and assess the performance of the operating theatre team. Implement and review policies and procedures for theatre operations. Provide training and development opportunities for staff.

DANAPUR (PATNA) (Cash PICK UP - DA) 1. FE has handle the two portfolio Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. For MA Cases - FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. For DA Cases- FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 6. FE Should ensure 50% minimum conversion on DA allocation on daily basis and for MA allocation, minimum 47% resolution should be achieved and as per the business requirement target can increase or decrease. 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms. 10. Manual receipt books ops copy to be submit to quality team within 7 days of issuance to customer.

BIRSANAGAR /TELCO/AZAD NAGAR / SAKCHI / ADITYAPUR / ADITYAPUR 2/INDUSTRIAL AREA(Jamsedpur) (CD) 1. FE has handle the two portfolio CD Monthly Allocation as well as daily allocation and Minimum 15 customers visits to be done per day 2. FE needs to visit as per the plan shared by Backend team (in MUCH application). 3. FE need to visit according to time slot and All visit Feedback has to be updated (in MUCH application). 4. FE has to update details remarks in the visit log (in MUCH application). 5. FE has to upload House Photos of the visited cases (on MUCH). 7. FE Should follow the E- receipt process. If any manual receipts are issued, those need to be submitted with-in 7 days to their respective supervisor. 8. FE has to deposit daily for the previous days collection by 12 PM next day and should share screenshots of the deposit slip to his respective supervisors. 9. He has to follow company process in terms of customer handling etiquettes and dress code while he is on field along with maintaining the Code of conducts and integrity as per company norms.

Job Role & Responsibilities Conduct verifications of stated credentials given by client for their candidates or vendors Perform on business specific KPIs of productivity and quality targets Maintain trackers and master logs on real time basis Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-defined methodologies, ensuring high quality work delivery Demonstrate ability to assimilate new knowledge with respect to process changes Monitor progress and ensure that supervisors are kept informed about progress and expected outcomes Desired Candidate Profile Strong written and verbal communication skills to interact cross-functionally and/or with seniors, with an ability to convey messages in a clear and structured manner Strong analytical and problem-solving skills Attention to detail Ability to work well in teams Basic understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc) Have the ability to work under pressure stringent deadlines and tough client conditions which may demand extended working hours Demonstrate integrity, values, principles, and work ethic .

About IHCL Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asias largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces. Job Objective An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. Essential Job Tasks - Assist in the execution of day-to-day departmental tasks under guidance, such as guest check-in/check-out, room cleaning, food service, administrative support, or kitchen prep, depending on the assigned department. - Follow all Standard Operating Procedures (SOPs) related to service delivery, cleanliness, safety, and quality. - Maintain cleanliness and hygiene standards at the workstation and ensure proper handling of equipment and supplies. - Engage professionally with guests and internal stakeholders to ensure a positive service experience. - Attend and participate in departmental briefings, on-the-job trainings, and workshops to enhance understanding of hotel operations. - Adhere to grooming standards, punctuality, and conduct expectations as defined by the organization. - Support smooth departmental handovers and communicate effectively with colleagues and supervisors. - Monitor supplies or inventory where applicable and inform the supervisor about shortages or requirements. - Respond promptly to instructions and feedback from trainers or team leaders, demonstrating willingness to learn and improve. - Maintain a learning log or progress sheet as part of the apprenticeship program requirements. Areas of Responsibility An apprentice will support daily departmental activities and gain hands-on experience in a hotel. This role is designed to provide foundational knowledge of hospitality operations through structured training, job rotation, and on-the-job learning under supervision. - Keen interest in hospitality and service excellence - Guided by a contract of apprenticeship under the Apprentices Act, 1961 Required Qualifications Work Experience Not Applicable Languages Needed in Position Not Applicable Key Interfaces- External Key Interfaces- Internal Behavioural Competencies Equal Opportunities Employment at IHCL .

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents. Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms. Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Defuse guest or employee disturbances/altercations, including summoning appropriate authorities if necessary, and documenting incident. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manage. Maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .