Etraveli

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve exclusively Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, and TUI. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, and Poland. Position Summary: You will play an instrumental part in the Etraveli Group establishment of an agile team in Pune. You have a dotted line to the team in Athens ( Greece ) and Gothenburg (Sweden) .

Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports. Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. Ability to conduct root cause analysis and provide operational actions. Publish intraday reports and attendance at regular intervals. Recommend overtime requirements. Provide ad-hoc data and regular reporting. Work extensively on worksheets. Kindly confirm your availability through a call or an email bhagyashri.kadam@etraveligroup.com | 9076091032 Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address

Description About Tripstack : We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that dont traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest in the travel industry. We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We’re big enough to give our teams support but small enough that every person makes a difference. There are plenty of challenges to champion. Requirements Role : The Senior QA Engineer at Tripstack leads the design, implementation, and execution of advanced testing strategies, including automated and non-functional testing for complex software systems. This role involves owning test automation frameworks, mentoring junior QA staff, and driving quality improvements across projects. The Senior QA Engineer collaborates closely with cross-functional teams to ensure comprehensive test coverage, effective defect management, and high standards of software performance and reliability. Details : Everything in QA Engineer II Create, implement, and execute detailed test plans, test cases, and automated test scripts for complex software features Assume ownership of the development and maintenance of test automation solutions for assigned applications and systems Recommend strategic improvements aimed at expanding test coverage and enhancing the overall quality of test assets Provide guidance and mentorship to junior engineering staff on established testing principles and best practices in test automation Collaborate extensively with development teams to ensure the thorough execution of component, integration, end-to-end, and performance testing strategies Identify, log and track software defects, working collaboratively with development and product teams to facilitate timely resolution Conduct and lead test code reviews Create and perform non-functional testing for features and releases including load testing, performance testing, stress testing, etc. Participate and contribute to Functional Requirement and Tech Plan analysis and design review meetings Diversity disclaimer - At Etraveli Group, we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation. Others : Work Mode: Hybrid Work Timings: 12 noon to 9 pm. #LI-PS1 Benefits What it takes to succeed here - Ambition and dedication to make a difference and change the way people travel; Where we always play to each other's strength in a high performing team reaching for our common goal. We hold ourselves to the highest expectations, and move with a sense of urgency and hold ourselves accountable and win by staying true to what we believe in. Learn more about our values here () What we offer - We offer an opportunity to work with a young, dynamic, and a growing team composed of high-caliber professionals. We value professionalism and promote a culture where individuals are encouraged to do more and be more. If you feel you share our passion for excellence, and growth, then look no further. We have an ambitious mission, and we need a world-class team to make it a reality. Upgrade to a First Class team!

About TripStack : We are travel tech entrepreneurs, changing the way millions of people travel. Our proprietary virtual interlining technology provides access to billions of travel itineraries by combining flights from different airline carriers that don t traditionally work together. We take our customers from point A to B via C, including land transportation, at the lowest possible price. We are impacting the way people travel and provide higher margin opportunities to our partners that are some of the largest online travel agencies in the world. We pride ourselves on the performance-driven environment we have created for our teams to prosper and excel in. We come to work ready, to challenge and be challenged. We re big enough to give our teams support but small enough that every person makes a difference. There are still plenty of challenges to champion. Position Summary As a Senior Software Development Engineer in the Content team, you ll write the complex airline integrations as well as making TripStack s software solid and scalable. Youll invent novel ways of collecting data from suppliers bypassing any anti-bot systems of the supplier. Youll innovate and influence the direction of the latest TripStack technologies. A successful candidate will thrive in and help lead fast-paced environments that leverage agile planning techniques, encourage and reward creative design and intelligent risk-taking, and find innovative ways to leverage cutting edge technology. And of course, a demonstrated passion for travel doesn t hurt! We are looking for an expert C# Developer to join our development team. The ideal candidate will be a natural problem solver, detail-oriented and work both Independently and collaboratively in a fast-paced environment. A successful candidate will thrive in and help lead fast-paced environments that leverage agile planning techniques, encourage and reward creative design and intelligent risk-taking, and find innovative ways to leverage cutting-edge technology. Job Responsibilities Experience in Selenium or Casper js Experience with .Net core Basic understanding of Javascript / Ajax / JSON, JQuery Experience in developing, integrating and testing using Rest APIs. Well versed with source control tools like bitbucket, Github, Gitlab,SVN, TFS. Strong troubleshooting and problem-solving skills. Jump into existing code and debug, develop and integrate Rest APIs, XML, JSON, SOAP etc Troubleshoot problems with 3rd party integrations & provide solutions in a fast-paced startup environment. Collaborate with team members in a multi-functional product team Masters or Bachelor s in computer science 4 to 6 years of hands-on C# experience. Strong fundamentals in Algorithms, OOPs and Data Structure.

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Location : Pune Job Purpose We are looking for an experienced candidate to work with us as a Soft Skills Trainer. The ideal candidate should have a proven track record of delivering high-quality soft skills training programs and ensuring quality in customer service delivery in a fast paced and a continuous improvement environment. The span of support would expand beyond India. The candidate should be a self-starter, be able to work independently with minimal supervision, is adaptive to changes, has a zeal to learn and has excellent communication and interpersonal skills. Our Soft Skills Training Team is at the forefront of empowering both our employees and customers to thrive in a global environment. In a customer service company with a diverse, international clientele, we play a crucial role in shaping the skills that drive exceptional customer experiences. Through personalized training programs, we focus on enhancing core soft skills that are not only essential for delivering world-class service but also foster personal growth and professional development for our team members. By equipping employees with the tools to succeed both at work and in life, our team contributes to creating a culture of excellence that extends to every customer interaction, no matter where they are in the world. Responsibilities : New Hire Training on Soft Skills - Pre Process Training followed with pre and post assessments New Hire Support on Soft Skills during the Process Training Consistent alignment with operations by auditing calls, chats & emails Support Recruitment Teams to assess the quality of candidates with respect to their communication skills during the interview process Understanding needs, conducting refresher training in English - as per requirement Demonstrating innovation in training by incorporating the floor requirement into the curriculum Conduct engaging and interactive training sessions, workshops, and seminars on various soft skills topics Assess participants needs, skill levels, and progress, and provide constructive feedback for improvement Provide one-on-one coaching and support, focusing on improving soft skills and customer-centricity Collaborate with stakeholders to understand training requirements and tailor programs accordingly Foster a culture of customer-centricity and excellence in customer service Manage resources effectively to ensure optimal training outcomes and resource utilization Develop and maintain delivery expertise in customer services, staying updated with industry trends and best practices Track and report improvements and trainee / project related performance. Should have experience and comfort in working on excel/google sheets / docs / ppt etc. and knows RCA Conduct TNI/TNA to identify training needs through audits of calls, emails, and chats, and develop improvement plans accordingly Qualifications & Experience Qualification - Graduate Proven or hands-on experience of at least 2.5 yrs as a Soft Skills/Communication Trainer, preferably in an International Customer Servic

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2600 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. Location: Mumbai / Pune About the role: Responsibilities Training Delivery: Conduct engaging and effective training sessions on all schedule change policies, procedures, and relevant systems for new hires and existing agents. Content Development: Develop, update, and maintain training materials, job aids, and resources specific to schedule change processes. Knowledge Transfer: Ensure trainees fully understand complex schedule change scenarios, including rebooking, cancellations, involuntary changes, and compensation policies. Performance Coaching: Assess trainee comprehension and practical application of knowledge, providing constructive feedback and one-on-one coaching to improve performance. System Proficiency: Train agents on the effective use of relevant systems (e.g., GDS, internal tools) for processing schedule changes accurately and efficiently. Policy Adherence: Emphasize and ensure adherence to all company policies, airline regulations, and quality standards related to schedule changes. Continuous Improvement: Stay up-to-date with any changes in schedule change policies, system updates, and industry best practices to integrate them into training. Collaboration: Work closely with Operations, Quality Assurance, and other training team members to identify training needs and contribute to overall performance improvement. Minimum 2 years of prior experience in training, coaching, and mentoring roles is highly desirable. Domain Knowledge: In-depth understanding of airline policies, GDS systems (e.g., Amadeus, Sabre, Galileo & NDC porta

Who we are: Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industrys tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Position summary As a member of the Identity and Access Management Team, the role is to maintain the user credentials and access permissions. Documenting the best user management practices and application support matrix. managing user identities and permissions, and conducting regular audits to ensure compliance. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner. Job Responsibilities Responsible for the creation, modification, and deletion of user accounts in various portals. Handling role-based access management. Periodic review of the user access and credentials on multiple tools. Preparing documentation for user and access management. Building a support matrix for various tools. Preparing audit reports for presentation to the stakeholders. Identifying user access security gaps and proposing a workaround. Handle communication with the Application owner. Collaboration with the application owners. Handle end-user communication for changes in the application for user management. Handle the support with external service providers for issues related to the applications. Provisioning and deprovisioning user accounts in various systems and applications. Requirements 2 to 3 years of experience in Desktop support/user access management. Great analytical and problem-solving skills help in resolving the issue faster. Must have experience in user access management. Strong Understanding of access and security. Understanding and experience with solutions like MFA, SSO,2FA, OTP, IP address whitelisting/Blacklisting, encryption and other end user security concepts. Knowledge of user onboarding, offboarding, and access request processes. Understanding of basic applications and tools like MS Office, PDF, Folder permissions, Backup tools, Google Workspace, Gsuite, and O365. Assisting in creating and maintaining documentation for IAM policies and procedures. Ability to work effectively as an individual contributor and within a team. Ability to learn and work on changing technologies.

Who we are : Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industrys tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada ,Poland, Greece, India and Montevideo . Position Summary As a member of the IT Support Team, the role is focused on diagnosing and resolving end-user PC/Applications problems, and fulfilling IT support related requests, for the Etraveli team globally. The job includes receiving, prioritizing, documenting, and actively resolving end user support and helpdesk requests. The role focuses heavily on providing excellent customer service. The candidate must be capable of processing a high volume of work and achieving successful resolution of a wide variety of issues in a timely manner. Job Responsibilities Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless) Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients. Manage IT asset inventory and documentation. End user support through remote tools. Manage support on IT services desk ticketing tools and maintain SLA. Applications users account management support. Respond to customer's calls, emails, Support tickets and act accordingly regarding issues. Monitoring Server & client performance, Alerts, logs and provide possible solutions. Monitor & maintain network-related activities including LAN and WAN. Any other assignment was given by the Department Head/Designee. Take care of user onboarding and offboarding for IT related tasks. Requirements Strong troubleshooting, diagnosing skills to resolve technical issues. 3-5 years of experience in a similar role. Knowledge of computer hardware and network troubleshooting. Great analytical and problem-solving skills help in resolving the issue faster. Should have knowledge of any IT support/Service desk tool (Ex. Jira, Zendesk). Understanding of Basic applications and tools like MS office, PDF, File archive, backup tools, email, O365/G-suite. Good knowledge of Windows Server and Active Directory. Good verbal and written communication skills. Understanding of basic networking concepts like LAN, WAN, Router, switches, APs, etc. Ability to learn and work on changing technologies. Qualification: Graduation + Any Technical certification (MCP, MCSC, MCSA, Linux, Hardware and Networking).

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, Gotogate & Flightnetwork and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay. Location : Mumbai Job Description : We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be: Reporting to the Team Lead to achieve goals Working in a state-of-the-art call center, as part of a dynamic customer support team Managing high call volumes/email volumes and delivering exceptional quality services to our customers Offering products such as flights, hotels, car rentals, and insurance. 24/7 according to schedule Rotational (Night shifts are included) Should have at least one year of experience in a call center environment Excellent written and verbal communication skills i n English Self-driven, proactive, and re

Job Description : We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced sales environment. You would be: Working on schedule change reservations a minimum of 40 PNRs a day Handling calls /chat of customer queries Reporting to the Team Lead to achieve goals Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options. Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight. Handle misconnections and get the flights confirmed by the Airlines. Multi-tasking and ready to adapt to new situations and challenges or role reversal Requirement: More than 6 months of experience in the customer service industry (Calls & Chat) Excellent written and verbal communication. Ability to work in different shifts (Includes night shift) Self-learning and being able to take initiative are very important. Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Perks and Benefits You get trained on the top 3 GDSs (sabre, Amadeus & Galileo)Get yourself transformed from a Fresher in Travel industry into a Seasoned Travel Agent. If you're interested Kindly, drop me your CV on below details bhagyashri.kadam@etraveligroup.com OR What's up - 9076091032 If you have been interviewed in the last 4 months, kindly ignore. Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address

The Role : As a Product Owner at TripStack, you will report into the Product Manager / COO with the responsibility of supporting the stability, growth and vision of our core content platform. You will oversee the development of the platform to ensure that it is built in a scalable way to represent the growing needs of our business. Responsibilities: Work with stakeholders, architects, engineering managers, cross-functional product teams and developers to build high value features to help improve overall code quality and efficien