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Etraveli is hiring For Real Time Analyst - WFM

2 - 4 years

3 - 5 Lacs

Pune Mumbai (All Areas)

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Real Time Analysis Capacity Planning Workforce Management Genesys Shrinkage Aht Attrition Forecasting WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes. Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports. Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required. Ability to conduct root cause analysis and provide operational actions. Publish intraday reports and attendance at regular intervals. Recommend overtime requirements. Provide ad-hoc data and regular reporting. Work extensively on worksheets. Kindly confirm your availability through a call or an email bhagyashri.kadam@etraveligroup.com | 9076091032 Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address

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www.etraveli.com

Travel & Tourism

Stockholm

201-500 Employees

15 Jobs

    Key People

  • Agneta Håård

    CEO

  • Johannes W. G. Styrman

    CFO

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