695 Genesys Jobs

Role & responsibilities Design, develop, and implement contact center solutions using Genesys Cloud. Configure and customize call flows, IVRs, and routing strategies to enhance customer experience. Integrate Genesys Cloud with third-party systems and applications via APIs and other methods. Develop and maintain Genesys scripts, workflows, and configurations. Troubleshoot and resolve issues related to Genesys platform and integrations. Collaborate with business stakeholders to gather requirements and translate them into technical solutions. Perform testing, deployment, and documentation of Genesys configurations and customizations. Stay updated with the latest features and best practices in G...

Sr. Software Developer (IVR) Experience 5 + Years Relevant Skills- IVR, CCAAS, Call Flow, ACD, SIP & Telephony Integration Remote Job Contact Center Solution Design and Implementation IVR Systems Development (Google CCAI, Genesys Cloud, Amazon Connect, Five9, Cisco, Avaya, or other CCaaS platforms) API, Web Services, Messaging, CMS, Ticketing Systems, and Backend Integrations Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Call Routing, Queues, RTI, Queue Management, Skill-Based Routing, and Escalation Paths Live Agent Operations (Disposition Codes, AHT, Warm/Cold Transfers) Call Flow, Agent Script, and Customer Workflow Design SIP and Telephony Integration Communica...

Required highly skilled Software Engineers to design and develop a Call Center Dialer Software from the ground up. Requirement - Min 3-6 years exp WFO, 5.5 days working Salary - 9 -15 LPA Intrested can share updated cv call/WhatsApp 8105002838 Required Candidate profile Min 3 - 6 Years of relavant exp Flexible for night shift

2. CC Acceptance testing / Non functional testing resource 4 10 years experience Responsibilities Working on a variety of acceptance & performance testing projects on the Genesys Cloud platform covering voice inbound, outbound performance testing Gathering performance test requirements through project and client engagement meetings and reviewing NFRs Developing performance test scripts Executing and reporting on performance tests to technical and business stakeholders Highlighting any performance test failures against NFRs Performance testing against Genesys Contact Centre infrastructure Perform analysis of NFRs to ensure they are clear and testable Ensure any issues or risks are clearly com...

-Genesys Cloud expert -Architect flow design, Genesys Contact Centre, analysing SIP traces. CI/CD pipelines, such as Azure DevOps,Genesys CX as Code -Any genesys certification (MANDATORY) Contact- shantha@yeslandmark.com 7731036846 Perks and benefits Joining bonus, insurance , ESOP, Maternity Leaves

As an experienced Project Management Professional, you will be responsible for leading the end-to-end delivery of high-impact, complex technical solutions, particularly within Voice, Contact Center, and Collaboration technologies such as Avaya, Cisco, Genesys, and Microsoft. Your role will involve owning the technical solution delivery process from scoping to handover based on the Statement of Work (SoW). You will lead multi-team collaboration both internally and externally, guiding them through the design, test, and implementation phases. Managing senior stakeholders, suppliers, governance, risk, and change control will also be part of your responsibilities. It will be essential to ensure t...

Dear Aspirant, Software Engineer – Call Center Dialer Development Budget- 10–15 LPA (3–6 years experience) Night shift 5.5 working days Share cv on what's app 8368904214

JOB DESCRIPTION • Responsible for Designing, Development, Customization on existing Dialer product as per specific requirements. • Core Programming Language: Languages can evolve programming languages include C, C ++, Python, Perl, Shell, Good knowledge of linux. • Hands-on experience with professional software engineering practices & software development life cycle, including coding standards, code reviews, source control management, build processes. • Writing Issues, Epics and tasks to enable effective software development under an agile methodology • Developing code and creating pull request (Git) • Reviewing, commenting and support other developers with the team Skills and Qualification ...

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Key Responsibilities Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels. Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn. Collaborate with CX, product, and marketing team...

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

Job Title: Genesys Cloud CX Developer Location: Pune/Hyderabad (Hybrid) Experience Required: 4+ years in Genesys Development (including Genesys Cloud CX) Employment Type: 12-Month Contract to Extend Job Summary: We are seeking an experienced Genesys Cloud CX Developer to design, develop, and maintain custom applications and integrations within the Genesys Cloud CX ecosystem. The ideal candidate will be passionate about leveraging APIs, SDKs, and automation tools to enhance contact center capabilities and deliver tailored customer engagement solutions. Key Responsibilities: Design, develop, and maintain custom applications and integrations within the Genesys Cloud CX environment. Work with AP...

Key Responsibilities Design, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels. Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn. Collaborate with CX, product, and marketing teams to identify friction points and opportunities in the customer journey. Conduct A/B testing and cohort analysis to evaluate the impact of CX initiatives. Integrate data from CRM, call center, survey, and web analytics platforms to create a unified customer view. Work with cross-functional teams including operations, IT, and customer support Participate in testing and validating analyt...

Job Description Job Purpose: Wipro is currently look for an experienced Program Manager to join our ranks. The Program Manager will be responsible for the overall technical transformation implementation at the client end. Objectives of this role: - Strategize, implement, and maintain program initiatives that adhere to organizational and client objectives. - Develop program assessment protocols for evaluation and improvement of Digital Transformation projects. - Maintain organizational standards of satisfaction, quality, and performance. - Oversee multiple project teams, ensuring program goals are reached. - Manage budget and funding channels for maximum productivity. Roles and Responsibiliti...

Job Title: QA Automation Engineer Voice / IVR Experience: 3, 4 Years Employment Type: Permanent Location: Gurugram (Onsite, 5 Days a Week) Education: B.Tech Job Summary: We are looking for a passionate and detail-oriented QA Automation Engineer (Voice / IVR) to join our client Sprinklr through Prosperix Payroll . The ideal candidate will have strong experience in voice automation testing, IVR/CTI testing, and contact center validation using tools like Cyara, Genesys, NICE, Cisco, and Avaya . The role involves ensuring quality across web, API, and telephony applications through both manual and automated test practices. Key Responsibilities: Design, develop, and execute test automation scripts...

Job Title: CCAI Technical Product Owner Department: Engineering Reports To: Sr. Manager, CCAI Technology Enablement Summary: We are seeking a highly skilled Technical Product Owner (TPO) to lead the delivery of Contact Center AI (CCAI) and CCaaS (Contact Center as a Service) solutions. This role sits at the intersection of business, technology, and operations driving AI-powered customer engagement capabilities from concept to production. The TPO will work closely with product managers, architects, AI/ML teams, developers, operations, and vendors to define requirements, manage backlogs, and ensure delivery of scalable, reliable, and customer-centric AI-powered contact center solutions across ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is req...

Job Title - GN - SONG - Service - Japan Bilingual - Consultant Management Level: 9-Team Lead/Consultant Location: Bengaluru, BDC10A Must-have skills: Salesforce Development Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. You will work closely with our clients as consulting professionals who desi...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is req...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be re...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to enhance user experience and operational efficien...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Cloud CX Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in the development and implementation of innovative solutions. Roles & Responsibilities:- Expected to be an Genesys Cloud CX SME- Collaborate and manage the team t...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Genesys Cloud CX Design and Architecture Engineer to lead the design, architecture, migration and deployment of Genesys Cloud solutions for enterprise-level contact center environments. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Genesys Contact Center QM Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various stakeholders to gather requirements, overseeing the development process, and ensuring that the applications meet the specified needs. You will also be re...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Contact Center Technology Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a highly skilled Senior Test Engineer with a strong background in Contact Center technology including IVR, CTI, ACD, and Telephony platforms. The ideal candidate will have hands-on experience testing voice and omnichannel solutions, chat, email, SMS, bot interactions and validating complex call flows and backend i...

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, par...