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Systems Engineer -Genesys PureCloud-Voice

Infosys BPM

3.0 - 6.0 years

Pune

Work from Office

Role- Systems Engineer - Genesys PureCloud-Voice Location-Pune Experience-3+years Education-BE/BTECH Skills required: Work experience on Genesys PureCloud voice {Contact Center}. Work experience on call flow development using Genesys Architect. Work experience on GCV and SIP BYOC carriers. Knowledge / Work experience of Genesys APIs Good communication (Written and Oral). Job Responsibilities: Work on BAUs (Incidents and Requests) of various projects located across regions as per agreed SLA. Troubleshooting of WebRTC clients / BYOC trunks / SIP / Voice Quality and coordinate with relevant stakeholders/Vendors until the issue gets resolved. Communicate to Lead(s)/Manager(s) about escalated/rec...

Posted 5 days ago

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Genesys Developer

Mphasis

5.0 - 10.0 years

Hyderabad, Chennai, Bengaluru

Hybrid

Mphasis is looking for Strong and experienced Genesys Senior developers with excellent communication skills and client facing roles Experience: 8 Years - 12 Years Location: Bangalore, Chennai, Pune, and Hyderabad. Notice Period: Immediate to 30 days Working Model: Hybrid Technical Skills: Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX). Strong expertise in Genesys Cloud CX migration , including IVR, ACD, WFM, WFO . Experience with CI/CD tools, automation, and cloud-based deployments . Hands-on experience with Genesys APIs, integrations, and cloud architecture . Familiarity with Agile methodologies, JIRA, and DevOps principles . Involves designing, ...

Posted 1 week ago

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Software Engineering Lead

Optum

10.0 - 15.0 years

32 - 37 Lacs

Chennai, Bengaluru

Hybrid

Primary Responsibilities: Design, implement, and maintain contact center solutions, including Genesys IVR systems Configure and manage monitoring tools such as Splunk, Zabbix, Grafana, and Dynatrace for proactive system health checks Integrate AI-based solutions for call routing, voice analytics, and predictive monitoring Support operations for contact center services and ensure high availability and performance Manage CI/CD pipelines using Jenkins and GitHub Actions for deployment automation Collaborate with cross-functional teams to ensure smooth integration with public cloud platforms (Azure, Google Cloud, AWS) Develop and maintain scripts for automation and operational efficiency Monitor...

Posted 2 weeks ago

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