Job Description Who are we looking for? Strong and experienced Genesys developers This role is ideal for a skilled Genesys platform engineer with experience in CI/CD practices , cloud migration , and contact center transformation with strong Genesys Cloud experience. The selected candidate will play a pivotal role in ensuring a seamless migration , implementing best practices , and driving innovation in customer experience Technical Skills Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX). Strong expertise in Genesys Cloud CX migration, including IVR, ACD, WFM, WFO. Experience with CI/CD tools, automation, and cloud-based deployments. Hands-on experience with Genesys APIs, integrations, and cloud architecture. Familiarity with Agile methodologies, JIRA, and DevOps principles. Involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs. Key Responsibilities Migration & Implementation: Design, integration, implementation, and deployment of Genesys Cloud CX from legacy Genesys Engage. Configure and migrate IVR flows, ACD routing, queues, and workgroups using Genesys Designer / Architect. Maintain and optimize legacy IVR flows, consolidating and refining them for the cloud environment. Implement Genesys WFM/WFO to enhance operational efficiency. Development & Automation Apply CI/CD best practices for Genesys Cloud CX deployments, automation, and environment management. Develop integration strategies for Genesys Cloud APIs, third-party applications, and enterprise systems. Ensure compliance with security, scalability, and reliability standards in the cloud environment. Innovation & AI Integration Work on Conversational AI and Generative AI integration to improve customer engagement. Collaborate with cross-functional teams, including IT, Operations, Call Centers, and external vendors, to enhance the Genesys contact center ecosystem. Work in a squad that ensures the delivery of IT solutions are within the agreed time, cost and quality constraints. Responsible for full software development cycle including design, documentation, estimation, coding, and testing Develop applications using agile methodology As a team, responsible for technical support to ensure that production systems are operational and do not disrupt business operations. Embrace and support a team culture that drives continuous improvement initiatives which can deliver measurable benefits to stakeholders. Process Skills SDLC experience Testing Deliverables Testing Process Overall Behavioral Skills Good Communication skills Analytical ability and good interpersonal skills Good attitude

About the job: US/Canada HR Coordinator Location Pune Night Shifts Who are we looking for? We are looking for someone with Payroll Helpdesk expertise to perform due diligence activities & manage new transition effectively. Required Skills & Qualifications: Bachelors degree in HR, business, accounting, finance, or related field. 2+ years experience in Canadian HRSC/ Payroll processing and administration. Expertise in federal and state payroll tax laws and regulations. Proficient in Microsoft Office, with aptitude to learn new software and systems. Solid understanding of payroll principles/ duties/ benefits/ onboarfing & offboarding rules Excellent analytical, problem-solving, and decision-making skills. Duties & Responsibilities: Process payroll complete due diligence of the HRSC process and non payroll calendar activities Coordinate with Sites to identify pain points and improvement opportunities. Analyze and identify risks to HRSC process and work on the mitigation plan/ corrections Behavioral Skills : Analytical thought process Positive attitude Listening Skills Whats in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. You get an open and transparent culture along with freedom to experimentation and innovation Who are we? Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. Thanks & Regards Meenakshi Verma Email: meenakshi.verma@mphasis.com Contact : 9596024539 Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00

Who are we looking for? IMMEDIATE JOINERS ONLY Individuals with excellent communication skills Analytical skills Technical Skills: Operating the computer- Intermediate MS Office - Intermediate Avaya/Phone Operating skills Beginner Fluent in Spoken and written English with effective Business Communication Communication in neutral accent over phone Active listening and probing skills Basic knowledge of Insurance Typing Speed 30 WPM Process Skills: Respond to customer queries via inbound/outbound calls and emails within defined SLAs Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs. Candidate should clear the V&A and online typing tests Behavioral Skills : Positive energy Positive attitude Self learner Qualification: Any Graduate except B.E/B.Tech, Freshers can apply Whats in for you? Both ways Cab facility At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation

About the job: Job Title: Customer Support Representative (Voice Process) Work Location: Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangalore, Karnataka (Work from office) Job Description Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing white glove customer service and satisfaction. Responsibilities: Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities. Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information. Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client. Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc) Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift. Complete assigned tasks accurately and within required customer assigned Service Level Agreements. Utilize resources to manage transactions, escalating issues appropriately. Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer. Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLAs and account expectations. Display professional, positive, and courteous phone etiquette. Resolve caller's issue accurately and efficiently to minimize call backs. Understand and proactively addresses user's concerns, identifying the root of the issue. Skills & Qualifications: Excellent Verbal and Written Communication and Customer Support Skills Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred Fair understanding of android and iOS phones is preferred Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays Computer literate Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage Education: High School pass is minimum requirement with Excellent Communication skills BSc, B.Com and BA or Diploma holders (12+3 years of education). Working conditions and requirements: Training and work location from office. Should be ready to work in a 24x7 environment with rotational shifts Work From Home will be at companys discretion Should have a reliable and fast WiFi connection at home. Should be ready to connect via video during training and 1 on 1 discussions. Should have a safe and suitable work environment at home Should be able to work as per the break/lunch timings allocated by the supervisor Who can apply: Only those candidates can apply who: Salary: Competitive salary Experience: 0 year(s) Deadline: 2035-01-01 00:00:00

A Solution Architect to manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. Experience: 12+ Yrs Technical Skills: 12+ years in technology roles, with at least 5+ years in solution architect role Proven experience in cloud platforms (AWS, Azure, GCP) and hybrid deployment strategies Strong knowledge of microservices , API design , and container orchestration (Kubernetes). Expertise in on-prem vs off-prem decisioning , including cost, compliance, and performance trade-offs. Familiarity with DevOps practices , CI/CD pipelines, and Infrastructure as Code (Terraform, Ansible). Solid understanding of networking , security , and data management in distributed environments. Experience with event-driven architectures , streaming platforms , and domain-driven design . Knowledge of cloud-native patterns , serverless computing , and edge deployments . Exposure to enterprise integration frameworks and API gateways . Please follow below link to apply LinkedIn https://r.ripplehire.com/s/cJYrs

Job Title : Customer Support Representative Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office) Shifts : Night shifts only (two way cab are available within 25 km from office location ) Summary: Tr Customer Support Representative for Mobile/ Fixed line provides day-to-day operational support via inbound calls and web support via live chats, emails and portal activities. This role is for someone who excels at problem solving and multi-tasking while providing white glove” customer service and satisfaction. Responsibilities: Provide day-to-day operational customer service via inbound calls and web support via live chats, email and portal activities. Process service orders, answer questions, troubleshoot basic mobile phone issues, maintain account information. Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client. Meet and improve schedule guidelines (log in, breaks, avail and on call handling time..etc) Demonstrate reliable attendance to avoid additional stress to team members, logging in and being available at the start of scheduled shift. Complete assigned tasks accurately and within required customer assigned Service Level Agreements. Utilize resources to manage transactions, escalating issues appropriately. Manage personal and customer support inboxes effectively and respond quickly to end user requests based on service standards set for each customer. Maintain a comprehensive understanding of account goals and processes by retaining information, asking questions, understanding SLA’s and account expectations. Display professional, positive, and courteous phone etiquette. Resolve caller's issue accurately and efficiently to minimize call backs. Understand and proactively addresses user's concerns, identifying the root of the issue. Skills & Qualifications: Excellent Verbal and Written Communication and Customer Support Skills Freshers/ candidates with domestic BPO experience, 0-6 months experience preferred Fair understanding of android and iOS phones is preferred Should be ready to work in US shifts hours; 9 hour where the work window may vary between 6 pm to 6 am (India time) and on Indian Holidays Computer literate Knowledge of Ticketing System experience (ServiceNow, Maximo, Remedy, etc.) is an added advantage Education: High School pass is minimum requirement with Excellent Communication skills BSc, B.Com and BA or Diploma holders (12+3 years of education). Working conditions and requirements: Training and work location from office. Should be ready to work in a 24x7 environment with rotational shifts Work From Home will be at company’s discretion Should have a reliable and fast WiFi connection at home. Should be ready to connect via video during training and 1 on 1 discussions. Should have a safe and suitable work environment at home Should be able to work as per the break/lunch timings allocated by the supervisor Selection Criteria:- V&A Assessment Interview

Back-office executive Job Summary: Support operations by reviewing customer cases, updating account information, resolving simple to medium-complex requests, and ensuring accuracy while following all process guidelines and compliance requirements. Key Responsibilities: Review and process customer cases such as account updates, payment checks, dispute data entry, and basic validations. Follow defined procedures and business guidelines for completing case decisions accurately. Perform initial checks and collect required information to support case investigation. Escalate complex issues to senior team members or SMEs when additional review is needed. Maintain high accuracy and attention to detail. Coordinate with internal teams for clarifications. Ensure compliance with security, privacy, and regulatory standards. Participate in daily huddles, quality feedback sessions, and calibration discussions. Support new agents by sharing process knowledge when required. Highlight any process gaps or system issues Skill Requirements: Good Communication (Typing and speaking ) Analytical Ability & Decision Making Accuracy & Attention to Detail: High MS Office: Basic Compliance Orientation: Strong Flexible to work in rotational and night shift. 100% WORK FROM OFFICE Immediate Joiners only Years of experience needed 6 to 12 months in International Customer Service /Back office function Work Location: Mphasis WTC 3, Mahadevapura, Bangalore 560048 If interested, kindly share your resume to surya.mk@mphasis.com OR apply directly through this post.

Job Title: Senior Application Packaging Engineer Designation: Principal Infrastructure Engineer Location: Bangalore / Hyderabad Job Summary We are seeking a passionate and experienced Senior Application Packaging Engineer to lead a project for one of our esteemed clients. The ideal candidate will possess a strong technical background in application packaging and virtualization, along with excellent team management skills. This role requires a proactive individual who can effectively collaborate with stakeholders and ensure client satisfaction while managing a team in a dynamic environment. Responsibilities Lead the application packaging process, ensuring high-quality deliverables and adherence to project timelines. Manage and mentor team members, fostering a collaborative and productive work environment. Participate in the testing and successful deployment of software across various platforms, including Windows 7, 10, Server, and VDI environments. Resolve technical issues and explore alternative designs to enhance project outcomes. Create and maintain comprehensive documentation for deployment, packaging, administrative procedures, and known errors. Oversee incident, problem, and change management processes to ensure smooth operations. Train and coach project group members to facilitate effective knowledge management. Collaborate with stakeholders to ensure project alignment with client expectations and satisfaction. Mandatory Skills Extensive experience in application packaging on Windows platforms. Proficient in MSI application packaging using AdminStudio. Hands-on experience with application virtualization using APPV Sequencer. Strong knowledge of VDI - Citrix environments and application packaging across various platforms. Excellent understanding of packaging lifecycle management and deployment processes. Proficient in PowerShell Scripting language and VBScript for automation tasks. Experience in creating and maintaining documentation related to application deployment and packaging. Strong Technical Troubleshooting skills and ability to resolve technical issues effectively. Preferred Skills Experience with application deployment using APPV for both physical and virtual environments. Familiarity with Incident Management processes. Qualifications Flexibility to support various shifts, including 24/7 operations and night shifts. Educational qualifications: B.Tech, BE, BCA, MCA, M.Tech, or equivalent technical degree from a recognized institution. Join us in this exciting opportunity to lead a talented team and make a significant impact in the field of application packaging and infrastructure management. About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Equal Opportunity Employer Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO in the law poster here, view the EEO in the law supplement here. To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here. Mphasis is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of disability to search and apply for a career opportunity, please send an email to [HIDDEN TEXT] and let us know your contact information and the nature of your request.

Job Description Role: Data Analyst/ Engineer Job Summary Senior Level Data Engineer / Data Analyst technical lead with data analytics experience, Databricks, Pyspark and Python This is a key role that requires senior/lead with great communication skills who is very proactive with risk & issue management. Experience And Education Required 10+ years of experience as Data Analyst / Data Engineer with Databricks on AWS expertise in designing and implementing scalable, secure, and cost-efficient data solutions on AWS Job Profile Hands-on data analytics experience with Databricks on AWS, Pyspark and Python Must have prior experience with migrating a data asset to the cloud using a GenAI automation option Experience in migrating data from on-premises to AWS Expertise in developing data models, delivering data-driven insights for business solutions Experience in pretraining, fine-tuning, augmenting and optimizing large language models (LLMs) Experience in Designing and implementing database solutions, developing PySpark applications to extract, transform, and aggregate data, generating insights Data Collection & Integration: Identify, gather, and consolidate data from diverse sources, including internal databases and spreadsheets ensuring data integrity and relevance. Data Cleaning & Transformation: Apply thorough data quality checks, cleaning processes, and transformations using Python (Pandas) and SQL to prepare datasets. Automation & Scalability: Develop and maintain scripts that automate repetitive data preparation tasks. Autonomy & Proactivity: Operate with minimal supervision, demonstrating initiative in problem-solving, prioritizing tasks, and continuously improving the quality and impact of your work Technical Skills Minimum of 10 years of experience as a Data Analyst, Data Engineer, or related role, ideally with a bachelor's degree or higher in a relevant field. Strong proficiency in Python (Pandas, Scikit-learn, Matplotlib) and SQL, with experience working across various data formats and sources. Proven ability to automate data workflows, implement code-based best practices, and maintain documentation to ensure reproducibility and scalability. Behavioral Skills Ability to manage in tight circumstances, very pro-active with risk & issue management Requirement Clarification & Communication: Interact directly with colleagues to clarify objectives, challenge assumptions. Documentation & Best Practices: Maintain clear, concise documentation of data workflows, coding standards, and analytical methodologies to support knowledge transfer and scalability. Collaboration & Stakeholder Engagement: Work closely with colleagues who provide data, raising questions about data validity, sharing insights, and co-creating solutions that address evolving needs. Excellent communication skills for engaging with colleagues, clarifying requirements, and conveying analytical results in a meaningful, non-technical manner. Demonstrated critical thinking skills, including the willingness to question assumptions, evaluate data quality, and recommend alternative approaches when necessary. A self-directed, resourceful problem-solver who collaborates well with others while confidently managing tasks and priorities independently. About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients

Processor – Offshore Level 3 Process: 1st Interview Recruiter 2nd Interview Hiring Manager/Director (Video) Department: DRMS Interview Manager/Director Revision Date: 10/9/2024 Test: Employee Personality, Cognitive Aptitude, Computer Literacy Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting, closing, and quality control to the largest banks and loan originators. Position Overview The Processor will be responsible for performing a variety of loan documentation duties on complex mortgage loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Key Responsibilities Review Mortgage Loan Applications: Ensure all necessary fields are completed and documentation is in order Verify Customer Information: Check the accuracy of customers’ income, asset and credit data and identify any discrepancies Gather Documentation: Coordinate with mortgage partners to collect missing documents or additional information required for loan processing and underwriting 3rd Party Services and Verifications: Request and obtain all third-party documentation and request necessary verifications, including but not limited to: Appraisal Products Title Report and Closing Services Flood Certificate and Flood Insurance Payoffs and Subordinations Homeowner’s Insurance Condominium/HOA Documents Translations Credit Supplements Mortgage Insurance Certificate Tax Transcripts Verifications of Income, Employment, Assets, Mortgage/Rent Prepare and Process Mortgage Loan Files: Collect, organize, analyze and prepare mortgage loan files for underwriting and closing Review and understand loan conditions and interpret policies and guidelines while analyzing mortgage loan documentation Verify conditions of approval which includes customer income / asset documentation Calculate income, analyze financial statements, validate all liabilities and accurately input all appropriate information into client systems Resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances Pipeline Management: Keep track of the loan process and provide updates to all relevant loan parties Maintain daily workflow prioritization to ensure pipeline management meets required service level touchpoints and closing dates Adhere to standards to ensure all timeframes and compliance requirements are being met Customer Service: Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm. Communicate expectations, requirements, and program details though established communication standards to keep all relevant parties informed of loan status Ensure customer service surveys maintain the rating level designated by management Required Skills Attention to Detail: Ensure all information is accurate and complete Organizational Skills: Manage multiple loan files and tasks and be able to adapt to constant modification of the workflow Communication Skills: Effectively interact with all relevant parties to the loan transaction Time Management Skills: Able to prioritize multiple competing tasks and manage time effectively in a fast-paced environment Analytical Skills: Able to interpret policies and guidelines and problem solve while analyzing customer and loan documentation Computer Proficiency: Use mortgage processing software and customer management systems in a paperless environment Required Experience Minimum 2-4 years Current Mortgage Loan Processing Experience: Includes extensive knowledge of mortgage processing and understanding of entire mortgage loan life cycle: processing, underwriting and closing, Income & Asset document credit review etc Typical Work Environment Office Setting: 100% of the work opportunities are onsite, and in-person attendance is required. Must be able to work in a fast-paced, potentially stressful environment Team Collaboration: Regular interaction with management, production teams, and other relevant team members Work Hours: Must be able to work U.S. business hours. Must be available to work outside of normal business hours when necessary. Willing to work on Indian Holidays & Weekend as per process requirement Career Path: With experience, a Processor role can advance to senior processor, quality control and underwriting roles

Roles and Responsibilities Design, develop, test, and deploy scalable and efficient software applications using Python. Collaborate with cross-functional teams to identify requirements and deliver high-quality solutions. Develop expertise in machine learning algorithms and implement them using popular libraries such as scikit-learn or TensorFlow.

About the job: Mphasis looking for CPA ( Certified Public Accountin g) candidate with 1-3years of experience. International Tax - US, Canada and LATAM- with hands on exp (1-3 yrs) with CPA background WHT Compliance- 1099/1099-MISC etc FATCA Compliances and forms issue US Federal corporate tax and Franchise Tax State income tax workings basis Nexus of SPR Factors Quarterly tax provision working as per AC 740 US FT Audits US SUT Audit Knowledge on US DTAAs with other countries for WHT opinions Hands on good proficiency in MS EXCEL, PIVOT TABLES etc Other details- Location- Bangalore CV Raman Nagar Experience- 1-3years CPA (Certified Public Accounting) Work mode- Hybrid Work type- Full Time Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: Competitive salary Experience: 1 year(s) Deadline: 2035-01-01 00:00:00

Greetings from Mphasis!! We have a Walk in drive scheduled on 27th January & 28th January 26 in Bangalore Location for Customer Support Officer role. (International Voice Process) Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048 Time - 11:00am - 1:30pm IMMEDIATE JOINERS ONLY Must have original soft copy of all the education and work-related documents without any issues. Job Summary Handle Inbound and Outbound calls Coordinating with Operations and other support functions for any help related on calls Follow the guidelines set out for calls handling All the KPI/KRAs assigned to be met Skills required: Having strong English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer. Ability to actively listen and question with purpose and in clear, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving. Ability to provide clear explanations so that the Customer understands the information the Associate wishes to convey. Flexible to work in rotational and night shift. 100% WORK FROM OFFICE Years of experience needed 6 to 12 months in International Customer Service Voice and Collections We have a Walk in drive scheduled on 27th January & 28th January 26 in Bangalore Location for Customer Support Officer role. (International Voice Process) Location: Mphasis, 4th Floor, Bagmane World Technology Center, WTC4, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560048 Time - 11:00am - 1:30pm IMMEDIATE JOINERS ONLY Must have original soft copy of all the education and work-related documents without any issues. --- Please make sure to carry your hard copy resume, wired earphones, and Aadhar card original ---

Senior Business Analyst/ Insurance Domain SME Location: Bangalore/Chennai/Hyderabad Who are we looking for Require a Senior Business Analyst with Annuity and Life Insurance domain knowledge at Bangalore/Chennai location with 8 to 14 years of experience (Level 5/6). Strong Business domain skills are essential. Seeking an experienced professional to join our team in the field of life insurance and annuities. Functional Skills: Business Analyst Primary Skills : Life Insurance and Annuity domain knowledge Secondary Skills : Functional testing knowledge, Functional test design. Insurance domain knowledge Analyze life insurance processes and translate them into functional specifications. Act as a liaison between business users and technical teams to ensure alignment. Conduct gap analysis, impact assessments, and support solution design. Participate in system testing, UAT support, and user training. Policy Administration : Develop and implement policies to ensure efficient and effective management of life insurance and annuity products. Claims Handling : Collaborate with clients to resolve claims in a timely and fair manner. Agent Compensation: Work with agents to establish compensation structures that incentivize sales and customer satisfaction. Consulting Engagements: Partner with clients on various consulting projects, providing expertise and guidance on life insurance administration. Application Enhancement Requirements: Define and prioritize requirements for application enhancements to improve the overall user experience. Automation: Explore opportunities for automation to streamline processes and increase efficiency. Training and Mentoring: Provide training and support to less experienced team members to ensure knowledge sharing and skill development. Automation frameworks and reporting tools. Automation frameworks and reporting tools. Writing, executing, monitoring and maintenance of automated test suites. CI/CD tools knowledge and Agile process Database- MySQL, Oracle Problem-solving and analytical skills; Strong programming skills : verbal, both one-on-one and with a group, and written Process Skills: Behavioral Skills : Good Qualification: B.E What's in for you At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation. **(Include any other points specific to the team/ project is required) About the practice/ Project: Insurance, Retirement services, Annity

About the job: Dear Aspirants, Mphasis is hiring for the Canadian Payroll process. Location: Pune Who are we looking for? We are looking for someone with Payroll Helpdesk expertise to perform due diligence activities & manage new transition effectively. Required Skills & Qualifications: Bachelors degree in business, accounting, finance, or related field. 2+ years experience in payroll processing and administration. Expertise in federal and state payroll tax laws and regulations. Proficient in Microsoft Office, with aptitude to learn new software and systems. Solid understanding of payroll principles/ duties. Excellent analytical, problem-solving, and decision-making skills. Duties & Responsibilities: Process payroll complete due diligence of the payroll process and non payroll calendar activities Identify pain points and improvement opportunities. Analyze and identify risks to payroll and work on the mitigation plan/ corrections Behavioral Skills : Analytical thought process Positive attitude Listening Skills Whats in for you? At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. You get an open and transparent culture along with freedom to experimentation and innovation Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2035-01-01 00:00:00

Mphasis is looking for Strong and experienced Genesys Senior developers with excellent communication skills and client facing roles Experience: 8 Years - 12 Years Location: Bangalore, Chennai, Pune, and Hyderabad. Notice Period: Immediate to 30 days Working Model: Hybrid Technical Skills: Minimum of 5+ years of experience with Genesys Contact Center solutions (Engage & Cloud CX). Strong expertise in Genesys Cloud CX migration , including IVR, ACD, WFM, WFO . Experience with CI/CD tools, automation, and cloud-based deployments . Hands-on experience with Genesys APIs, integrations, and cloud architecture . Familiarity with Agile methodologies, JIRA, and DevOps principles . Involves designing, developing, and maintaining Genesys Cloud solutions, including customizations, integrations, and call/voice/chat interaction development, often working with CRM systems and APIs. Programming Language (JavaScript, Python, Java, C#) API & SDK (Genesys Cloud APIs) Automation & Scripting (Python, PowerShell, Terraform) Integration Skills (CRM, Chatbots, Webhooks) Genesys Cloud K Mohamed Althaf Talent Acquisition Group DLF SEZ IT Park, Tower 1B, Shivaji Garden, Manapakkam, Mount Poonamalle Road, Chennai, Tamil Nadu 600089 | M +91 9444969269 | k.althaf@mphasis.com

Role description Job Description Role: Customer Support Officerb- US Shift Location: Pune Who are we looking for Graduate freshers with good typing skills/ Ungergraduate -12 months and above experience in International Voice Analytical skills Immediate Joiners Technical Skills: Operating the computer- Intermediate MS Office - Intermediate Excellent in Spoken and written English with effective Business email Communication Basic knowledge of Insurance Typing Speed 30 WPM Process Skills: Record interaction using client system with proper classification Refer Knowledge base and perform task as per defined process Follow up and closure of interactions to ensure customer satisfaction Passionate about customer service Comfortable with Rotational shifts, extended working hours and weekly offs Behavioral Skills : Positive energy Positive attitude Self learner Qualification: Any Graduate, Freshers can apply What's in for you At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance. With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization. You get an open and transparent culture along with freedom to experimentation and innovation Who are we Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.

About the job: Job Title : Transaction Processing Executive/Officer Work Location : Ella, PL Compound, Morgansgate, Jeppu Market Road, Mangaluru, Karnataka (Work from office) Shift time: Must be comfortable with rotational night shift Job Description Transaction Processing Executive/Officers to process the Capital Market Brokerage process documents for a Non-Voice BPS account (US Client) Good and sound knowledge of Stock Market and Capital Market Concepts Primarily US stock market. Good understanding of Financial Concepts, Investments, Calculation, Accounting methods Sound Analytical, Quick Learning ability, Zeal to learn new things. Processing skills in banking and capital markets domain Reviewing of documents, Account status, Receipts, Payments, and Distribution Processing High Value Cash Instruments and providing Updates to Brokerage Advisors of their requests. 100% Accurate work required as Errors will have financial impacts from Client and their Customer side. Strictly US Shift Working Hours (India Late Evening or Night Shifts) should be flexible to do Over Time duty if requirement arises. Working From Office Technical Skills: Candidate should have minimum of 1 year work experience in similar BPO field preferably from Banking and Capital Markets Domain (primary preference) Secondary preference will be for Candidates who have experience in other BPO domains like Accounting, Insurance, Health Care etc. Excellent MS Office skills MS Excel, Power Point, Excel Macros and E Mail Drafting Good Typing Speed of 28 WPM with >=95% accuracy Excellent Communication skills to attend Client Calls, Onshore Training etc Interested candidate share you resume to my email id :renita.lasrado1@mphasis.com Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: Competitive salary Experience: 1 year(s) Deadline: 2035-01-01 00:00:00

Position Overview: Transaction Processing Officer position is responsible for posting, the realized and unrealized gain & loss for an account. Perform research in the mainframe/legacy and inputs the data in Basis Pro tool to make sure the accurate data posted in the account Essential Job Functions: Perform quality check on the data captured in the client platform and ensure highest standard of accuracy Process application forms based on the priority defined by the client Handling the task assigned and providing resolutions within the timeliness Meeting all defined targets like productivity, accuracy, product knowledge and schedule adherence Requirements: Must have Graduation or Post Graduation in commerce and business administration only Should have experience in banking industry Must have strong interpersonal, written communication skills (comprehend and action written customer requests) with a desire to work in a Back-Office Operations environment Must be able to multi-task and be adaptable to change Must be able to meet department expectations, handle repetitive work, and work overtime as required F2F Interview date: 10 - Feb -2026 Interview location : 4th Floor, WTC 4, Bagmane World Technology Center, KR Puram, Marathahalli Outer Ring Road, Mahadevapura, Bangalore 560 048 Interview timing: 9 am - 2 pm Spoc: Kiran/Roshni/Divya Carry your 2 copies of updated resume (hardcopy) and Government ID proof.

Payroll Coordinator WalkIn Details Date: 7th Feb 2026 Time: 12:00 PM 3:00 PM Venue: Mphasis, EON IT Park, Kharadi, Pune Contact Person: Janavi Gollapalli Email: Janavi.gollapalli@mphasis.com Job Description Roles and Responsibilities Manage payroll processing for employees in the US, Canada, UK, EMEA regions. Coordinate with HR teams to resolve employee queries related to payroll matters. Provide support for global payroll initiatives such as 401K plans. Mandatory Skills: Knowledge of Canadian/US payroll. Off-cycle processing Garnishments Fedral and provencial taxes SIN/SSN How do you calculate CPP/QPP, EI/QPIP - Pension Pre Tax Post Tax Required Skills & Qualifications: Bachelors degree in business, accounting, finance, or related field. 1+ years experience in payroll processing and administration. Expertise in federal and state payroll tax laws and regulations. Proficient in Microsoft Office, with aptitude to learn new software and systems. Solid understanding of payroll principles/ duties. Excellent analytical, problem-solving, and decision-making skills. Duties & Responsibilities: Process payroll complete due diligence of the payroll process and non payroll calendar activities Identify pain points and improvement opportunities. Analyze and identify risks to payroll and work on the mitigation plan/ corrections Work as per current SOP adequacy and identify SOP gaps Behavioral Skills : Analytical thought process Positive attitude Listening Skills