Mphasis Hiring - Back Office - UK Banking process - Bangalore

Back-office executive

Job Summary:

Key Responsibilities:

• Review and process customer cases such as account updates, payment checks, dispute data entry, and basic validations.
• Follow defined procedures and business guidelines for completing case decisions accurately.
• Perform initial checks and collect required information to support case investigation.
• Escalate complex issues to senior team members or SMEs when additional review is needed.
• Maintain high accuracy and attention to detail.
• Coordinate with internal teams for clarifications.
• Ensure compliance with security, privacy, and regulatory standards.
• Participate in daily huddles, quality feedback sessions, and calibration discussions.
• Support new agents by sharing process knowledge when required.
  Highlight any process gaps or system issues

Skill Requirements:

• Good Communication (Typing and speaking )
• Analytical Ability & Decision Making
• Accuracy & Attention to Detail: High
• MS Office: Basic
• Compliance Orientation: Strong

• Flexible to work in rotational and night shift.

• 100% WORK FROM OFFICE

• Immediate Joiners only

Years of experience needed

Work Location:

If interested, kindly share your resume to surya.mk@mphasis.com OR apply directly through this post.