Mphasis Hiring - Back Office - UK Banking process - Bangalore

1 - 4 years

0 Lacs

Bengaluru

Posted:4 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Back-office executive

Job Summary:

Key Responsibilities:

  • Review and process customer cases such as account updates, payment checks, dispute data entry, and basic validations.
  • Follow defined procedures and business guidelines for completing case decisions accurately.
  • Perform initial checks and collect required information to support case investigation.
  • Escalate complex issues to senior team members or SMEs when additional review is needed.
  • Maintain high accuracy and attention to detail.
  • Coordinate with internal teams for clarifications.
  • Ensure compliance with security, privacy, and regulatory standards.
  • Participate in daily huddles, quality feedback sessions, and calibration discussions.
  • Support new agents by sharing process knowledge when required.
    Highlight any process gaps or system issues

Skill Requirements:

  • Good Communication (Typing and speaking )
  • Analytical Ability & Decision Making
  • Accuracy & Attention to Detail: High
  • MS Office: Basic
  • Compliance Orientation: Strong

  • Flexible to work in rotational and night shift.

  • 100% WORK FROM OFFICE

  • Immediate Joiners only

Years of experience needed

Work Location:

If interested, kindly share your resume to surya.mk@mphasis.com OR apply directly through this post.

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