Fresher hiring and Experienced Hiring For CSE Roles

Cognizant

0 - 3 years

Chennai

Posted:8 months ago

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Job Description

Key Responsibilities

Respond to customer inquiries via voice, email, and chat in a timely and professional manner.
Provide support for order issues, payment queries, and concerns.
Ensure first-contact resolution whenever possible.
Accurately log and track support tickets in CRM system.
Escalate unresolved or complex issues to Tier 2 or specialized teams.
Communicate policies and procedures clearly to customers.
Maintain
high-quality standards
in line with SLAs and KPIs.

Qualifications

Experience: Fresher/2024 and 2025 Passout
Skills:
Excellent
verbal and written communication
skills.
Strong
problem-solving
and multitasking abilities.
Basic technical aptitude and ability to learn new systems quickly.
Languages: Excellent English skills required
Availability: Flexible to work shifts, weekends, and holidays.

Skills Required

customer support operations bpo us and uk calls wfo customer support good communication resolving skills

Work Mode

Work from Office

Job Type

Full Time

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