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Mphasis
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Walk in Drive- Voice Process-Fresher & Experience

Walk in Drive- Voice Process-Fresher & Experience

Mphasis

0 - 5 years

2 - 4 Lacs

Pune

Posted:2 hours ago| Platform:

Apply

Skills Required

uk voice process international voice us voice process bpo customer service international call center calling inbound voice support outbound customer support bpo voice international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who are we looking for?

IMMEDIATE JOINERS ONLY

Individuals with excellent communication skills
Analytical skills

Technical Skills:

Operating the computer- Intermediate
MS Office - Intermediate
Avaya/Phone Operating skills Beginner
Fluent in Spoken and written English with effective Business Communication
Communication in neutral accent over phone
Active listening and probing skills
Basic knowledge of Insurance
Typing Speed 30 WPM

Process Skills:

Respond to customer queries via inbound/outbound calls and emails within defined SLAs
Record interaction using client system with proper classification
Refer Knowledge base and perform task as per defined process
Follow up and closure of interactions to ensure customer satisfaction
Passionate about customer service
Comfortable with Rotational shifts, extended working hours and weekly offs.
Candidate should clear the V&A and online typing tests

Behavioral Skills

Positive energy
Positive attitude
Self learner

Qualification:

Any Graduate except B.E/B.Tech, Freshers can apply

Whats in for you?

Both ways Cab facility

At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
You get an open and transparent culture along with freedom to experimentation and innovation

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