Chief Manager-BRE Strategy and Operations

Chief Manager\AVP

L5

Goregaon East, IT Park

Key Responsibilities

1. Communication Management & Framework Enhancement

• Manage all ad hoc and scheduled communications across the BRE team, ensuring clarity, timeliness, and consistency.

• Design and execute innovative communication strategies to enhance stakeholder engagement and operational efficiency.

• Continuously evaluate and improve the BRE communication framework, identifying opportunities to streamline processes and enhance effectiveness.

• Collaborate with cross functional teams to ensure alignment, accuracy, and compliance in all communications.

2. End to End Call Center Management

• Oversee daily operations of the renewal call center, ensuring adherence to quality standards, scripts, and compliance guidelines.

• Drive call center performance to achieve renewal collection targets and improve customer retention metrics.

• Implement process improvements to enhance agent productivity, customer experience, and operational throughput.

• Monitor KPIs and dashboards, conduct performance reviews, and provide actionable insights for continuous improvement.

3. Financial Budgeting & Provisioning

• Lead the annual budgeting, forecasting, and provisioning processes for the BRE team.

• Track and manage monthly expenses, ensuring adherence to approved budgets and financial discipline.

• Prepare financial reports and analyses to support decision making and leadership reviews.

• Partner with Finance and relevant stakeholders to ensure timely and accurate provisioning.

Education & Experience

• Bachelors degree in Business, Finance, Operations, or related field
• 38 years of experience in operations, communications, call center management, or financial coordination roles.

Key Skills & Competencies

• Strong communication and stakeholdermanagement skills
• Analytical thinking and problemsolving abilities
• Experience in call center operations or collections preferred
• Financial acumen with understanding of budgeting and provisioning
• Ability to drive process innovation and continuous improvement

Proficiency in MS Excel, Power BI, and reporting tools (preferred)