1035 Aht Jobs

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata. those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Must have Min 1.5yrs exp as Team Leader from International Voice Customer Support process BPO. Immediate Joiners Well Versed with KPI's. Excellent Fluent English Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Need Min 1+yrs exp as Team Leader from International Voice/ Chat Customer Support Process BPO. Should be Team Leader from International Voice Chat Worked on KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Job brief We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals. Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor tea...

Bulk Hiring for Customer Service(International) 5 Days Work US shifts Both side cabs Location: Noida Salary upto 40k + Allowance Graduate/ Undergrad both can apply Good English communication skills required Rohit: 8178634637 Harpreet: 9501852537

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. You should have a strong analytical background, excellent problem-solving skills, and hands-on experience in managing large-scale, operations-driven environments such as BPOs or contact centers. **Key Responsibilities:** - Analyze historical volume trends, seasonal patterns, and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, service level targets, and productivity metrics. - Determine optimal staffing levels to meet service...

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. B...

Position Overview: As a Call Centre Team Leader, you will play a pivotal role in ensuring the smooth operation of our call centre by overseeing and supporting a team of customer service representatives. You will be responsible for guiding, coaching, and motivating team members to deliver outstanding service and achieve performance targets. Additionally, you will collaborate closely with management to implement strategies for improving efficiency, enhancing customer satisfaction, and driving continuous improvement within the call centre. Key Responsibilities: Lead and manage a team of customer service representatives to ensure exceptional service delivery and achievement of performance target...

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by le...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform call monitoring and quality checks to identify areas for improvement. Utilize QC tools such as CSAT, AHT, and feedback mechanisms to measure performance metrics. Provide constructive feedback to team members on their calls for growth and development. Collaborate with the team to resolve issues and improve overall call quality.

iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity

Roles and Responsibilities: Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the teams performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one-on-ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Role Purpose Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs. Role Accountability Provide servicing to customers ensuring optimum service levels to enhance customer experience Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations Ensure maintenance of TAT of resolution across sub-processes Ensure process documentation and compliance ...

Are you a confident communicator with a passion for sales As a Customer Engagement Executive, you will connect with potential customers, introduce them to Caf Desire's premium beverage solutions, and help them find the perfect fit for their needs. If you have a persuasive personality and love engaging with people, this is your chance to build a rewarding career in a fast-growing, customer-centric organization! Key Responsibilities 1. Make outbound calls to potential customers, introducing them to Caf Desire's products. 2. Handle inbound inquiries and provide detailed information about our products. 3. Understand customer needs and recommend suitable products and services. 4. Maintain follow-...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

Requirements: Candidate should hold max 1.5 yrs of experience in RTA (WFM) Good communication skills Ability to work in different shifts 24*7 (Includes night shift) Experience / Relieving letter of previous two companies mandatory for an experienced candidate. Immediate joiners preferred Job Description Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors Drive real time management performance for In-house contact centers and Vendors. Drive skilling and priority changes for In-house contact centers and Vendors Would constantly monitor, track, communicate and document real time floor activities in terms of adh...

Role & responsibilities Resolve international customer queries over chat. Minimum 12months of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer account through open and interactive communication. Requirements and skills Prove customer support experience or experience as a client service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. Dual chat concurrency. P...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627