1361 Aht Jobs

Role Overview: You will be responsible for call audit, both live and recorded calls, in a team setting. Your role will involve assessing the team's performance based on call duration, number of calls audited, and adherence to Average Handling Time (AHT) standards. You will also be involved in call calibration and sharing feedback with team members. Key Responsibilities: - Conducting call audits for both live and recorded calls - Monitoring team's performance metrics such as call duration and AHT - Sharing feedback with team members on call quality and performance - Participating in call calibration sessions - Maintaining records of number of calls audited - Ensuring adherence to quality stan...

As a Team Leader for Outbound Sales at the Noida sector 63 location, your role will involve hands-on experience in team management and overseeing key performance indicators such as AHT, Shrinkage, Attrition, Occupancy, and Rostering. Your BPO experience is essential, and you should have a track record of managing teams and improving performance metrics. Key Responsibilities: - Hands-on experience in team management and KPIs like AHT, Shrinkage, Attrition, Occupancy, Rostering - Managing teams and working towards improving bottom quartile performance - Comfortable working from the office during US Shift, 5 days a week - Good communication skills are required for effective team leadership Qual...

Individuals in this role own a team and are responsible for Operations, Client and People Management in the team. They are accountable for resource utilization and performance of the team. Prepare and report process performance metrics to stakeholder

Hiring for International Voice Process Customer Support (Top MNC) Location: Bangalore Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Preferred Candidate Profile Minimum 6 months of Customer Support (Voice) experience. Strong verbal communication & p...

Hiring for International Voice Process Customer Support (Top MNC) Location: DLF Building, Gachibowli Shift: Night Shifts Work Mode: Onsite Work Schedule: 5 Days Working | 2 Rotational Week Offs Cab: 2-Way (Within Hiring Zone) Job Description We are hiring experienced professionals for an International Voice Customer Support role for a leading MNC. Candidates must have strong communication skills and prior experience handling US/International customers. Roles & Responsibilities Handle inbound/outbound customer queries through voice process. Provide accurate information and resolve customer issues effectively. Perform basic upselling and cross-selling when required. Preferred Candidate Profile...

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Total 3yrs out of this 1yr TL exp ON PAPER, Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bengalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Team Lead - Inbound Voice Process Job Role: - Facilitate day-to-day operations including handling 2nd level escalated calls. Check on call distribution and operational roadblocks to assist the team. Track and drive NPS and critical call parameters like AHT and quality scores. Continuously review and coach Customer Service Associates (CSAs). Maintain accurate and updated knowledge of all client procedures and systems. Provide assistance to CSAs on product and customer complaints. Responsibilities:- Responsible for smooth and efficient day-to-day operations within the team. Drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Coach assigned...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

About The Role Skill required: Retirement Solutions - Investment Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120...

About The Role Skill required: Retirement Solutions - Real Estate Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 12...

About The Role Skill required: Retirement Solutions - New Business Processing Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 1...

About The Role Skill required: Retirement Solutions - Client Project Management Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than...

Key Responsibility Area: Responding to customer queries via call, chat, and Email. Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System, Quality scores Eligibility Criteria: Fluent speaking and writing ability in English. Graduate. Fresher can apply. The age limit is not more than 35 years. Comfortable with rotational night shifts is a must. Basic knowledge of using computers. Benefits & Perks: Two-way cab facility (Pick and Drop) is provided by the Organization. Two consecutive weekly offs to manage work life balance. Opportunity to earn extra cash through Over Time and Extra miler. Lucrative Incentive program.

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Hi Job Seekers, Job Title: Team Lead Sales We are looking for an experienced and dynamic Team Lead Sales who can drive performance, manage a team of sales agents, and ensure consistent achievement of sales targets. The ideal candidate should have hands-on experience working on dialers, managing outbound sales operations, and leading a team of 15- 20 members. Location Options Kolkata Hiring On Priority Lucknow Positions also available Key Responsibilities Lead, manage, and motivate a team of 15 - 20 sales agents to achieve daily, weekly, and monthly sales targets. Monitor team performance, provide regular coaching, feedback, and performance improvement plans. Ensure effective utilization of t...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur/Bhopal Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 3.9 L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure ...

Urgent opening for Assistant Manager for unsecured loan sales (Personal Loan) . Candidate must have outbound sales experience in financial product sales. Interested candidate can call or WhatsApp their resume at 7982112501 (Brijesh Kumar), Or can share resume at brijeshkumar@paisabazaar.com Product Experience Required - Financial Products Location - Mumbai, Malad West Role description: 1) Assisting customers in sale of unsecured loan (Personal Loan) products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able...

We're Hiring: Team Leader Sales | B2B | BPO / E-commerce Location: Kolkata Salary: Upto 5.5 LPA (based on last drawn) Hello Job Professionals! Greetings of the day! Are you a dynamic leader with a passion for driving sales performance? Join a leading multinational BPO and take charge as a Sales Team Leader! Role Overview Were seeking an energetic and result-driven Team Leader with strong expertise in E-commerce BPO operations. If you excel at coaching teams, achieving targets, and improving performancethis is the perfect opportunity for you! Key Requirements Bachelors Degree. 3+ years of overall experience in the BPO E-commerce domain. 1+ year as a Sales Team Leader in a BPO setup. Strong le...

Hiring for Chat Support Executive Exp- 2+ Yrs in Intl Chat Process Loc- Gurgaon Skills- Chat Support, Customer Service, Intl BPO etc. Pkg- 5 LPA NP- 0 to 15 Days Nancy 8586914964 Nancy.imaginators7@gmail.com

HIRING NOW! *NO PLACEMENT CHARGES* Gurgaon based top BPO: > INTL CHAT PROCESS > INTL VOICE PROCESS > DOMESTIC VOICE PROCESS (ENGLISH) Call HR directly:9075774159 / 9217258830 / 6386120495 / 9451173720 WhatsApp your resume for instant scheduling. Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-3.5 LPA (16-26K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Leading BPO in Gurgaon Hiring Team Leader / Assistant Manager (International Voice Process) CTC: Up to 11 LPA (based on last CTC) Shifts: 247 rotational Location: Gurgaon Role Overview The Team Leader Operations will be responsible for supervising a group of call center associates in an international voice process. The role ensures operational excellence by driving performance metrics, coaching team members, and maintaining high customer satisfaction. Key Responsibilities Supervise daily operations of call center associates, including work and attendance monitoring. Coach and mentor team members regularly to achieve performance metrics. Identify performance gaps, create action plans, and imp...

About the Role We\u2019re seeking a proactive and detail-oriented Real-Time Analyst (RTA) to join our dynamic Workforce Management team in Bangalore. If you thrive in fast-paced environments and have a knack for optimizing performance in real time, we\u2019d love to hear from you. Key Responsibilities: Monitor queues and agent adherence in real time to ensure operational efficiency Manage intraday staffing levels and shrinkage to meet service level goals Track and report real-time performance metrics, SLAs, and adherence trends Collaborate with Operations and WFM teams to implement schedule adjustments and updates Requirements: 1 years of experience as an RTA, WFM Executive, or Real-Time Ana...

HIRING NOW! *NO PLACEMENT CHARGES* Gurgaon based top BPO: > INTL CHAT PROCESS > INTL VOICE PROCESS > DOMESTIC VOICE PROCESS (ENGLISH) Call HR directly:9075774159 / 9217258830 / 6386120495 / 9451173720 WhatsApp your resume for instant scheduling. Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-3.5 LPA (16-23K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs