7 Aht Jobs

Roles and Responsibilities Manage a team of agents to achieve targets and KPIs such as AHT, CSAT, SLA, shrinkage, attrition, etc. Coach teams to improve performance and reduce attrition rates through effective communication and people management skills. Handle escalations effectively by resolving issues promptly and efficiently. Ensure timely completion of tasks and meetings while maintaining high levels of quality standards. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile 1-5 years of experience in BPO operations or international voice process with a focus on team leading or coaching roles. Excellent communication skills with ability to handle...

Job description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should have good communication. Location: Preferred Chennai based candidates. Week Off 5 Days working, 2 days rotational week off Only female candidate preferred Interested candidates reach out to: Email: NandhiniA1@hexaware.com Contact: 7358342513

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Roles and Responsibilities Manage a team responsible for collection of outstanding debts from customers. Oversee daily operations, ensuring timely recovery of loans and credit cards. Develop strategies to reduce shrinkage, attrition, AHT, SLA, KPI & KRA targets. Handle people management tasks such as drafting reports on collections process improvements. Ensure compliance with banking regulations during loan collection processes. Desired Candidate Profile 2-7 years of experience in Debt Recovery Agent (DRA) certification preferred. Strong understanding of Collections Process, Credit Collection, Loan Collection, People Management Skills. Excellent communication skills for effective customer in...

The Associate Head, Workforce Management, is responsible for leading the strategic direction, governance, and performance of the WFM function across multiple business units or sites. This includes long-term and tactical planning, forecasting accuracy, scheduling efficiency, and real-time management to consistently achieve service and cost targets. In addition, the role carries financial accountability for WFM-driven revenue levers, including revenue accruals, invoicing governance, and driving revenue realization through accurate staffing, capacity planning, and SLA delivery. The role requires strategic leadership, strong analytical capabilities, stakeholder influence, and the ability to link...

Role & responsibilities Handle inbound calls for global clients Resolve customer queries and provide accurate support Maintain professionalism and customer satisfaction on every call Comfortable with rotational shifts and fast-paced work environment Strong problem-solving and listening skills. Skills Strong communication & interpersonal skills is required. Active listening and problem-solving ability Customer-centric approach Ability to handle difficult conversations calmly Quick learner with adaptability Professional and clear telephone etiquette Perks and benefits Salary : as per experience (Salary are totally depends over experience) Both side cabs (if candidates address is within hiring ...

About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers , were committed to driving innovation and excellence. Learn more: www.igtsolutions.com We're Hiring! Join the Team at IGT Solutions Pvt Ltd Location: Pune | Shifts: Rotational Are you passionate about data, reporting, and the travel industry? We’re looking for a RTA (Real Time Analyst) to join our growing team! Key Responsibilities: • Generate and publish Hourly/Daily/Monthly reports • Create custom templates and reports based on process needs • Manage and schedule reports across multiple programs • Collaborate with...