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3 Real Time Analysis Jobs

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Senior Executive (Work Force Management)

EXL

2.0 - 6.0 years

3 - 6 Lacs

Pune

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HIRING FOR WORKFORCE MANAGEMENT / RTA Interested candidates please share your resume on sakina.khandwala@exlservice.com Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound ari...

Posted 2 weeks ago

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RTA - Real time Analyst

Hexaware Technologies

1.0 - 5.0 years

1 - 5 Lacs

Mumbai, Thane, Navi mumbai

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Real Time Analyst RTA -WFM Specific Duties: 1. Ensuring real time Queues monitoring. 2. Real time Shrinkage Tracking 3. Real time Service level Monitoring & Reporting for each interval 4. Business agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Experience At least >1 Year Experience in International Call center monitoring - Inbound At least 2> Years Experience in Domestic Call center Monitoring Inbound Skills / competency requirements Basic Excel knowledge Good communication skills in English Client Interaction experience would be added advantage Sound knowledge of Inbound Line of business Problem Identifying & resolving

Posted 3 weeks ago

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Lead Associate RTA (WFM)

IGT Solutions

1.0 - 4.0 years

3 - 4 Lacs

Gurugram

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About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers , were committed to driving innovation and excellence. Learn more: www.igtsolutions.com We're Hiring! Join the Team at IGT Solutions Pvt Ltd Location: Pune | Shifts: Rotational Are you passionate about data, reporting, and the travel industry? We’re looking for a RTA (Real Time Analyst) to join our growing team! Key Responsibilities: • Generate and publish Hourly/Daily/Monthly reports • Create custom templates and reports based on process needs • Manage and schedule reports across multiple programs • Collaborate with...

Posted 4 weeks ago

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