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Walk-In-Interview || HR-MIS || Gurgaon

IGT Solutions

1.0 - 3.0 years

1 - 3 Lacs

Gurgaon/gurugram

Work from Office

Job Title: HR-MIS Department: Operations / Reporting Location: Gurgaon, Work from office Job Type: Full-Time Reports To: MIS Manager / Operations Manager Job Summary: The MIS (Management Information System) Associate is responsible for compiling, analyzing, and presenting operational and performance data to support business decisions in a BPO environment. This role plays a critical part in ensuring data accuracy, report generation, and performance monitoring for internal teams and clients. Key Responsibilities: Generate and distribute daily, weekly, and monthly reports related to operations, productivity, and KPIs. Maintain and update dashboards to reflect real-time performance metrics. Anal...

Posted 1 week ago

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Senior Executive (Work Force Management)

EXL

2.0 - 6.0 years

3 - 6 Lacs

Pune

Work from Office

HIRING FOR WORKFORCE MANAGEMENT / RTA Interested candidates please share your resume on sakina.khandwala@exlservice.com Role & Responsibilities: Efficiently manage intra-day staffing and service level Provide timely, accurate reports on intra-day performance Monitor and drive schedule adherence Communicate effectively with internal and external customers Perform other duties and assignments as directed General Skills: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail. Solid critical thinking, problem solving, and interpersonal skills. Demonstrates ability to give and receive feedback with peers and business partners. Must demonstrate sound ari...

Posted 2 weeks ago

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Genpact Inviting applications For Workforce Management roles_Hyderabad

Genpact

2.0 - 3.0 years

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services ...

Posted 2 weeks ago

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Genpact Inviting applications For Workforce Management roles_Hyderabad

Genpact

2.0 - 3.0 years

1 - 4 Lacs

Hyderabad

Work from Office

Posted 3 weeks ago

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Lead Associate RTA (WFM)

IGT Solutions

1.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

About IGT Solutions IGT is a global leader in IT and BPM services for the Travel, Transportation, and Hospitality industries. With 10,000+ experts and 15 global delivery centers , were committed to driving innovation and excellence. Learn more: www.igtsolutions.com We're Hiring! Join the Team at IGT Solutions Pvt Ltd Location: Pune | Shifts: Rotational Are you passionate about data, reporting, and the travel industry? We’re looking for a RTA (Real Time Analyst) to join our growing team! Key Responsibilities: • Generate and publish Hourly/Daily/Monthly reports • Create custom templates and reports based on process needs • Manage and schedule reports across multiple programs • Collaborate with...

Posted 4 weeks ago

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Exploring Workforce Management (WFM) Jobs in India

Workforce Management (WFM) is a crucial function in many organizations in India, as it involves optimizing the productivity and performance of employees. With the increasing focus on efficiency and productivity, the demand for WFM professionals is on the rise in the Indian job market. If you are considering a career in WFM in India, here is a guide to help you navigate the job landscape.

Top Hiring Locations in India

Mumbai
Bangalore
Hyderabad
Pune
Chennai

These cities are known for their vibrant job markets and have a high demand for WFM professionals across various industries.

Average Salary Range

The average salary range for WFM professionals in India varies based on experience and skill level. Entry-level positions typically start around ₹3-4 lakhs per annum, while experienced professionals can earn upwards of ₹10-15 lakhs per annum.

Career Path

In the field of WFM, a typical career path may include roles such as WFM Analyst, WFM Specialist, WFM Manager, and WFM Director. As professionals gain experience and expertise in workforce management strategies and tools, they can progress to higher-level positions with increased responsibilities.

Related Skills

In addition to expertise in WFM tools and techniques, professionals in this field are often expected to have skills in data analysis, project management, communication, and decision-making. Proficiency in Excel, SQL, and other analytics tools can also be beneficial for WFM roles.

Interview Questions

What is workforce management, and why is it important for businesses? (basic)
Can you explain the difference between short-term forecasting and long-term forecasting in WFM? (medium)
How do you handle scheduling conflicts in a team of diverse employees with different preferences? (medium)
What metrics do you use to measure the effectiveness of workforce management strategies? (advanced)
How do you stay updated with the latest trends and best practices in WFM? (basic)
Describe a challenging situation you faced in WFM and how you resolved it. (medium)
How do you prioritize tasks when managing multiple projects simultaneously? (medium)
What role does technology play in modern workforce management practices? (basic)
How do you ensure compliance with labor laws and regulations in your workforce management processes? (medium)
Can you walk us through your approach to creating a workforce management plan from scratch? (advanced)
How do you handle performance issues and underperformance in a team? (medium)
What strategies do you use to promote employee engagement and motivation through workforce management? (medium)
How do you assess the impact of workforce management strategies on employee retention and turnover? (advanced)
Describe a successful workforce management project you led and the outcomes achieved. (medium)
How do you analyze historical data to forecast future workforce needs? (medium)
What role does collaboration play in effective workforce management? (basic)
How do you communicate workforce management goals and strategies to different stakeholders within an organization? (medium)
Can you explain the concept of "real-time adherence" in workforce management? (advanced)
How do you handle unexpected changes or disruptions in workforce schedules? (medium)
What are the key components of a workforce management system, and how do they work together? (medium)
How do you ensure fairness and equity in workforce management practices? (basic)
How do you measure the ROI of workforce management initiatives? (advanced)
What are the common challenges faced by WFM professionals, and how do you overcome them? (medium)
How do you balance cost-efficiency with employee satisfaction in workforce management decisions? (medium)

Closing Remark

As you explore opportunities in the WFM job market in India, remember to showcase your skills and experiences confidently during interviews. Prepare thoroughly, stay updated with industry trends, and demonstrate your passion for optimizing workforce performance. Good luck with your job search in the dynamic field of Workforce Management!

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