Booking Holdings

About the role The Trust & Safety Team is part of Security, a dynamic, lean team requiring hands-on support in day to day Safety and Security - aspiring 24/7 - Operations. We deal with issues such as physical and sexual violence, safety hazards and hidden cameras. It is our duty to keep our customers safe and to foster trust in our product and services. Wed like to stimulate positive behavior of our partners and guests, and work together with them to create a great guest and partner experience. We are looking for a Trust & Safety Team Lead to join our Center of Excellence (CoE) in Bangalore, India. This role will play a key role in establishing the Tier 3 Trust & Safety Team in the CoE. It will require working closely with the Trust & Safety Operations Manager and teams based in HQ to ensure that the operations run smoothly. The focus will be on servicing Booking.com, with the ambition to serve other brands and functions across the Booking Holdings enterprise in the future. We are searching for a Team Lead who has a passion for Trust & Safety, is highly motivated to manage a team and can challenge the team in their day to day work as well as inspire, stimulate and develop each individual. As a Trust & Safety Team Lead, you are responsible for leading a team of Trust & Safety Response Executives who perform a crucial role in the front line defense of Booking.com in protection of their customers and partners. The team investigates a broad range of trust, health and safety issues, such as sexual or physical violence, safety hazards, discrimination and hidden cameras. Your role is to support your team members and help them to grow towards their individual and company goals. You get things done by influencing, not through authority. You unlock the creativity of your team and inspire them to get the best for our customers and partners. You are a voice for continuous improvement providing feedback to central teams on opportunities and proactively sharing best practices. B.responsible Drive direct reports to achieve set targets and business goals; Manage team members on their performance and write and deliver performance appraisals; Effectively use business tools to monitor team performance, quality and adherence; Day-to-day management of duties such as scheduling, team and one-on-one meetings; Understand development needs and provide actionable developmental, positive feedback, as well as coaching advice; Enable professional and personal growth through supporting and challenging team; Create a safe and open team environment where regular and constructive feedback is encouraged; Solve problems and issues within the team; Be a voice for continuous improvement providing feedback to central teams on opportunities and proactively share best practices. Present stakeholder updates back to the team and provide transparency; Be an effective Change Manager, leading the team through periods of change, displaying motivating and encouraging behaviors; Collaborate closely with central teams in order to achieve business goals; B.skilled Bachelors Degree / specialized diploma in relevant field (e.g. Trust & Safety, Health & Safety, Criminology, Human Rights, International Relations, Homeland Security, Politics, Physical Security, Crisis Management, Business Resilience); Strong understanding and domain knowledge of trust & safety; At least 3 to 5 years of experience as a people manager or team leader in a trust & safety environment; Strong decision making ability and self-disciplined; Good written and verbal communication skills and ability to effectively advise at all levels of the organization; High level of psychological resilience working with sensitive and distressing matters and ability to perform under pressure; Self-starter, hands-on and able to work independently; Trustworthy character and ability to manage confidential and highly sensitive information with the highest levels of discretion and profHigh level of accuracy and strong attention to detail with the right level of interpersonal and analytical skills as well as emotional intelligence; Strong commercial attitude/business-driven and interest; Knowledge of Google/Microsoft Suite, in particular Google Sheets, Excel, Google Slides, Google Docs; Open to input and feedback from management, stakeholders and team members, and seeks to continuously learn and grow; Knowledge of the travel industry is a plus.

Role Description Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion. Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units. It wasnt so long ago that booking a trip to see the Eiffel Tower, stroll down New Yorks iconic Madison Avenue or feel the sand between our toes on Copacabana Beach was simply a matter of a few taps on our smartphone. In fact, thats what we do at Booking.com. We make it easier for everyone to experience the world. And while that world might feel a little farther away right now, were busy preparing for when the world is ready to travel once more. Across our offices worldwide, we continue to innovate. To solve for some of the most complex challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.We are united in the belief that our very human desire to explore the planets beauty and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready. As a Machine Learning Engineer you are a driver of your discipline, who generates significant business impact directly and indirectly, and crafts the direction of product initiatives by being driven and having full ownership of your projects - from ideation to collecting data, annotating, feature engineering, productionizing and training model pipelines, deploying experiments, measuring and iterating on them - as well as coaching other Machine Learning Engineers, Scientists, Data Engineers, Product Managers, etc to do the same. B.Responsible Execute applied research plans for machine intelligence on a specific product by designing innovative ML/AI models, algorithms, and approaches that deliver both short-term commercial impact and longer-term differentiated business value and customer experiences. Document and share the findings. Translate specific business problems into ML/AI challenges and identify the best approach within the constraints of the production environment. Build proof-of-concepts to test new ideas and demonstrate their potential value to relevant stakeholders. Develop production-grade machine learning code, from models to features and pipelines, allowing for scalability, realtime, monitoring and retraining. Monitor product health, performance and business impact and act accordingly when not met. Build readable and reusable code, choosing the right technologies, coding methodologies, and approach from carefully designed rapid prototyping to software deployment at scale. Identify opportunities for platform-based development and reuse by abstracting business problems to generalized ML/AI solutions. Maintain a highly cross-disciplinary perspective, solving issues by applying approaches and methods from across a variety of ML/AI disciplines and related fields. Coach others through evidence and clear communication, explaining advanced technical concepts. Identify underlying issues and opportunities across domains and situations through application of structured thinking and logic, and formulate possible improvements. Continuously evolve your craft by keeping up to date with the latest developments in ML/AI and related technologies, introducing them to the machine learning community and promoting their application in areas where they can generate impact. Actively contribute to Machine Learning at Booking.com through training, exploration of new technologies, interviewing, onboarding and mentoring colleagues. Push for improvements, scaling and extending machine learning tooling and infrastructure, collaborating with central teams. B.Skilled Advanced knowledge in one or more areas of ML/AI (e.g. Recommender Systems, Deep Learning, Forecasting, Information Retrieval, Computer Vision, NLP). 5+ years of relevant work experience (or equivalent), involved with the application of Machine Learning to business problems in a commercial environment. Demonstrable experience of multiple machine learning facets, such as working with large data sets, experimentation, scalability and optimization. Experience with data-driven product development: analytics, A/B testing, etc. Strong working experience in one or more general purpose programming languages, including but not limited to: Java, Python or Perl. Bsc or higher in Computer Science, Artificial Intelligence, Software Engineering, or related fields. Excellent English communication skills, both written and verbal. Experience in Kubernetes and docker.for the position.

Engineering Manager - Site Reliability - Private Cloud Our mission at Booking.com is to create transformative, innovative, and personalized travel experiences for millions of customers all across the world. We want customers to have an amazing experience wherever and whenever they choose: mobile, web, and through partners and 3rd parties. About the team - Private cloud: The Private Cloud group operates, orchestrates, and optimizes Booking-managed cloud infrastructure. The Private Cloud capabilities are provided on platform instances that are privately owned and centrally managed by Booking.com. These platform instances, and the workloads running on them, are hosted both in Booking datacenters (on-premises) and on public cloud infrastructure (AWS). The Private Cloud platform has three primary internal customer-facing verticals: virtualization, containerization, and serverless, corresponding to the three types of workloads it supports. At the highest level, the Booking Private Cloud drives three primary business outcomes: Agility in provisioning and using cloud infrastructure. Efficiency in cost and utilization of cloud infrastructure, as well as toil reduction for developers and engineers. Trust in the safety, reliability, and performance of our cloud infrastructure. Key Job Responsibilities and Duties: As an Engineering Manager - Site Reliability, you will lead Site Reliability and Software Engineers based in Bengaluru, working closely with their counterparts in Amsterdam to drive the adoption, operations, orchestration, securing, and optimization of Booking.coms Private Cloud platforms. You will contribute to and communicate our vision and mission in close collaboration with your Engineering Manager colleagues in Private Cloud. Additionally, you will play a key role in planning and delivery of capabilities that contribute to objectives and initiatives at the department level (Central Tech - Core Platforms). As a role model for Booking.coms values (Think Customer First, Learn Forever, Own It, Do the Right Thing, Succeed Together), you will demonstrate a customer-centric mindset in your operations and decision-making processes. You will be responsible for growing and coaching engineers, unlocking the creativity, and inspiring them to build the best solutions for travelers, partners, and internal clients. You are comfortable with ambiguity, yet you excel at learning and driving clarity. You take end-to-end ownership of your area and embrace iteration, believing that failureand failing fastis a key part of building great travel tech. You will work to break down silos, collaborating closely with product leaders and engineering leaders across Booking.com to ensure alignment with our vision. Your responsibilities will include: People Leadership Inspire and empower multiple multi-functional product teams Directly lead Engineers in multiple teams Nurture, grow and develop engineering talent in the team Technology, Craft & Delivery Technical Incident Management Building software applications Automation and toil reduction Monitoring and Alerting improvements Continuous Quality and Process Improvement Architecture & Product Strategy Thought partner for Product to define, shape and deliver the roadmap Stakeholder engagement and management Architectural Guidance Drive innovation in own team What You'll Bring 5+ years of platform engineering experience Demonstrated ability leading and managing a team of engineers in a fast-paced and complex environment Strong people leadership skills and experience dealing with sophisticated people issues Bachelors degree in Computer Science, Computer or Electrical Engineering, Mathematics, or a related field or 5 years of progressively responsible experience in the specialty as equivalent Strong programming skills and Kubernetes internals knowledge Strong business and technical vision A deep understanding of and proven record of shipping platforms at scale A deep understanding of reliability engineering and software development best-practices, and a track record of hands-on developing and shipping software and platforms at scale Strong interpersonal skills Strong work ethic; self-directed and resourceful Solution oriented and result driven Proactive, flexible and capable of working independently as well as working in a team Excellent verbal and written communication skills Analytical skills and data-driven mentality

Key Job Responsibilities and Duties: The core premise for the Booking SRE lies in treating operational and reliability problems of software systems as a software engineering problem. We code our way out of problems where operations are concerned addressing availability, scalability, latency, and efficiency challenges within the vast infrastructure here at Booking. We expect our SRE engineers to be software engineers that optimize systems rather than be system operators. You will impact millions of people all over the globe with your creative solutions You work in one of the biggest e-commerce companies in the world You will solve exciting problems at scale by writing and deploying code across tens of thousands of servers Ensuring an everything as code mindset for yourself and your team You will have the opportunity to collaborate with many of the worlds leading SREs You will be free to launch your own ideas and solutions within our sophisticated production environment Here are some of the tools and technologies we use to achieve this: Python, Go, Puppet, Kubernetes, Elasticsearch, Prometheus, HAProxy, Cassandra, Kafka etc What youll be doing: Design, develop and implement software that improves the stability, scalability, availability and latency of the Booking.com products; Take ownership of one or more services and have the freedom to do what is best for our business and customers; Solve problems occurring with our highly available production systems and build solutions and automation to prevent them from happening again; Build effective monitoring to supervise the health of your system, and jump in to handle outages; Build and run capacity tests to manage the growth of your systems; Plan for reliability by designing systems to work across our multinational data centers; Develop tools to assist the product development teams with successfully deploying 1000s of change sets every day; Be an advocate of engineering standard processes; Share the on-call rotation and be an escalation contact for incidents: Contribute to Booking.com's growth through interviewing, on-boarding, or other recruitment efforts. What youll bring: 8 years + hands-on experience in software and site reliability engineering within the technology sector. Coupled with expertise with building, operating and maintaining sophisticated and scalable systems. Solid experience in at least one programming language. We use Java, Python, Go, Ruby, Perl; Experience with Infrastructure as Code technologies; Knowledge of cloud computing fundamentals; Solid foundation in Linux administration and troubleshooting; Understanding of Service level agreements and objectives; Additional experience in OpenStack, Kubernetes, Networking, Security or Storage is desirable; Supervising / observability technologies like Prometheus, Graphite, Grafana, Kibana, Elasticsearch are a plus; Good interpersonal skills Proficient command of the English language, both written and spoken

Booking Holdings India is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands. As part of our Booking Holdings India team, you will have the opportunity to be a part of the worlds leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. About The Role We are now looking for a Specialist, Risk & Control in our CoE to support R&C with SOx testing of Business controls. You will be directly working on testing internal controls to support SOX302 attestation. The R&C Business SOx Specialist is also a subject matter expert, responsible for advising the Risk team on controls design, deficiencies evaluation and improvements across multiple processes from SOx testing standpoint. A successful risk professional requires a dynamic personality and ability to adapt in a rapidly changing environment. responsible: key areas of responsibility will include, but are not limited to : Support testing end to end: o Design and execute the day-to-day testing activities of Business controls, with a focus on regulatory/compliance (SOX) related risks o Collect, analyze, and interpret information to assess and conclude on each assigned testing area with clear concise documentation o Identify gaps in design and execution, and communicate issues and recommendations to R&C team and control owners o Develop and maintain comprehensive documentation including process walkthrough documentation, control testing documentation and any others required Collaborate and partner with R&C by providing guidance and ensuring that critical SOxcontrols are adequately designed and documented, in order to strengthen the controlenvironment, mitigate the company risks and support the business in achievingobjectives Collaborate & participate within R&C to continuously improve the R&Cs capabilities andgovernance from SOX testing standpoint skilled: The ideal candidate will have a strong background in SOX audits and internal control testing as an internal/external auditor with relevant risk management and compliance experience in e-commerce or tech companies 4+ years of experience gained within compliance, internal controls, internal/external audit, including experience working with teams in an international environment Strong experience with designing and/or testing Business controls Understanding of and experience with risk management relevant fields and frameworks, including SOx, COSO Strong working knowledge of SOX Ability to multitask and successfully manage multiple priorities and projects Strong work ethic, enthusiastic, self-starting, adaptable and enjoys change in a super engaged team Able to work independently & autonomously, while still being a strong team player?Fully comfortable working in English, both written and spoken Professional certification, such as CPA/ACCA/CIA (or similar), would be an advantage ? Relevant Bachelors degree required

Role Description Technical Operations Manager will work closely with other leaders, stakeholders and Fintech teams to enable smooth operations of the various technologies and applications in service of providing a stable and scalable application performance for all financial systems products and aapplications. This is an engineering role at the intersection of business and technology; requiring knowledge of building highly scalable and resilient services as well as strong ability to connect with eengineering with business concerns. What youll be doing: People Leadership Day-to-day interaction with different teams and external development teams.Quality and expectation management. Manage/Govern vendor teams in order to accomplish operational deliverables. Lead by example by taking ownership, being proactive and collaborating; Foster a great culture that innovates, work together as a team, partner with other Booking.com com teams and roles and celebrates unified success; Technology, Craft & Delivery Operations planning and delivery, technical quality and use of best practices along with vendor teams and internal SMEs/POCs; Contribute to the on-going SAP S4/HANA transformation project with best practices and improvements and integrations with third party systems (Upstream/Downstream). Minimum 5 years experience with SAP with focus in Financial modules ( FICO/FICA knowledge is a plus). Embed agile ways of working and company values within the team; Ability to get into the technical detail (where required) to coach, support and mentor the team; Drive a culture of ownership and technical excellence, including reactive work such as incident escalations and change requests. Learn new technologies and keep abreast of existing technologies to be able to share learnings and apply these to a variety of projects when needed; Operational Strategy & Execution Define, shape and deliver the Operations roadmap; Build Processes and operational plans; Negotiate on the importance of own product roadmap features supporting operability; Collaborate with vendor teams, technical leads, architects, product managers and key individuals What youll bring: Strong technical management skills and experience, managing deliveries via vendors; Excellent communicator with strong stakeholder management experience, good commercial awareness and technical vision; Experience with SAP technologies design, developments, architecture and business requirements gathering experience. Preferably on the Finance (FICO / FICA / BRIM) Technical expert in the SAP S4/HANA modules and its integration with non-SAP applications using latest technologies; Proficiency in agile, dev-ops methodology, release management practices and tools in a complex SAP landscape; Interest in the latest technology trends and open for innovations coming at any level of the team; Experience in working on products with a large customer base and company wide impact; Past experience with SAP finance and working in a regulated environment is a plus; Strong analytical skills and data-driven mindset. In return, well provide: Be part of a fast paced environment and performance driven culture Various opportunities to grow technically and personally via side projects, hackathons, conferences and your involvement in the community; Contributing to a high scale, complex, world renowned product and seeing real time impact of your work on millions of travelers worldwide; Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit; Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects.

What youll be doing: Lead design of new features in a highly distributed, large scale, global platform that has a direct impact on the business, and on the experience of Booking.coms customers and partners. Serve as a tech lead on projects involving multiple teams across and beyond the business unit. Hands-on develop proof of concepts and evaluate new technologies. Implement technical strategic decisions in cross functional teams. Works closely with product owners and engineers to design, implement, and continually improve highly scalable, resilient applications and services. Provides technical guidance to other team members. Maintain a current understanding of industry and technology trends. Communicates and enforces technical standards. Advise product and engineering leadership on achieving strategic business objectives. Help align architectural directly between business units. Support and advice on hiring for senior engineering roles. Strengthen the engineering community and coach senior engineers in their further development What youll bring: 12+ years of software development experience, with a minimum of 4 years in a principal, lead or architect role. Experience mentoring and growing (senior) developers, not through reporting lines, but through thorough and convincing communication is preferred Excellent communication skills. Demonstrated ability to use data to influence and drive decisions Strong customer focus and passion for doing the right thing for the customer. Deep experience developing and operating business critical systems. Proven hands-on experience in designing, building, improving and operating large scale, high-performance, highly-available and scalable distributed systems in a fast growing environment. Expert knowledge of computer science, with strong competencies in SOA, migration and cloud. Ability to design and solve complex business problems by writing simple, effective code. Eager to work in multiple programming languages and frameworks and constantly striving to raise technical excellence. Ability to convince, provide work direction and leadership to colleagues who do not directly report to this role.

Role Description Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes. Key Job Responsibilities and Duties: Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing Role Qualifications and Requirements: You have a minimum 3 years relevant experience in UX Writing this includes past experience working in e-commerce or data-driven product teams You have a native level fluency in English You have a portfolio that demonstrates your UX writing experience Youre a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences You write copy that is intuitive, futureproof and scalable You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research You have a can-do attitude and work well independently and in a team Youre self-driven and take ownership of your ideas to solve challenging problems in an evolving environment You thrive on feedback, responding with creative thinking and iterations You enjoy working with people of diverse backgrounds, cultures and disciplines You are a strong communicator with an eye for detail You are able to prioritise multiple projects and stakeholders. Application Process The interview process will entail a total of 3 interviews. We require a portfolio or slides about 1-2 of your past projects.

Role Description Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion. Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units. About Role: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. Were the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world. Were a truly global e-commerce company, with business operations in nearly every country and city on the planet. And we want to make it easy for everyone, anywhere in the world, to pay for their travel or do business with our platform whenever and however its convenient for them. Our Trips business unit with teams in Amsterdam, Manchester, London and Bangalore develops new products and drives innovation to help us continue removing friction from the travel experience. That makes buying and selling travel-related products and services simpler for both travelers and partners. As a Principal Software Engineer you will set the technical direction for a group of 50+ engineers and drive strategic projects across teams; through solution design, technical alignment, coaching and hands-on coding. You are a mentor and a visionary who explores new directions to achieve business goals and sets standards for technical excellence . What youll be doing: Lead design and serve as a tech lead of new features in a highly distributed, large scale, global platform that has a direct impact on the business, and on the experience of Booking.coms customers and partners. Make strategic technical decisions in cross functional teams on implementation approach and technical choices to achieve product and business goals Influence engineering and product peers to effectively resolve technical blockers Hands-on develop proof of concepts and evaluate new technologies. Works closely with product owners and engineers to design, implement, and continually improve highly scalable, resilient applications and services. Provides technical guidance to other team members. Maintain a current understanding of industry and technology trends. Communicates and enforces technical standards. Advise product and engineering leadership on achieving strategic business objectives. Help align architectural directly between business units. Support and advice on hiring for senior engineering roles. Strengthen the engineering community and coach senior engineers in their further development What youll bring: 15+ years of software development experience, with a minimum of 4 years in a principal, lead or architect role. Experience mentoring and growing (senior) developers, not through reporting lines, but through thorough and convincing communication is preferred Excellent communication skills. Demonstrated ability to use data to influence and drive decisions Deep experience in collaborating with product and business stakeholders Strong customer focus and passion for doing the right thing for the customer. Deep experience developing and operating business critical systems. Proven hands-on experience in designing, building, improving and operating large scale, high-performance, highly-available and scalable distributed systems in a fast growing environment. Expert knowledge of computer science, with strong competencies in Java, Microservices architecture, cloud, latest best practices in SDLC and building data driven applications. Ability to design and solve complex business problems by writing simple, effective code. Eager to work in multiple programming languages and frameworks and constantly striving to raise technical excellence. Ability to convince, provide work direction and leadership to colleagues who do not directly report to this role. In return, well provide: Work with a group of truly first class engineers. Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travellers worldwide Working in a fast-paced and performance driven culture Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit Promote and drive impactful and innovative engineering solutions Technical, behavioural and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation Competitive compensation and benefits package and some great added perks Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive. As a Principal Software Engineer you will set the technical direction for a group of 50+ engineers and drive strategic projects across teams; through solution design, technical alignment, coaching and hands-on coding. You are a mentor and a visionary who explores new directions to achieve business goals and sets standards for technical excellence. EEO Statement: Booking Holdings is an equal opportunity employer in accordance with all applicable federal, state and local laws. We ensure equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law. Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. Pre-Employment Screening If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Responsibilities Building software applicationsIs responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business areaIs responsible to refactor and simplify code by introducing design patterns when necessaryIs responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategyHas sufficient knowledge to write readable and reusable code by applying standard patterns and using standard librariesHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices Software Systems DesignHas sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologiesHas sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systemsHas sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standardsHas sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements End to End System OwnershipHas sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violatedHas sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocsHas sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworksIs responsible to independently manage an application or service by working through deployment and operations in productionHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises Technical Incident ManagementHas sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency Monitoring and Alerting improvementsHas sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planningHas sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics Critical ThinkingIs responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale. Continuous Quality and Process ImprovementHas sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance. Effective CommunicationHas sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audienceHas sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listeningHas sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques Architectural GuidanceHas sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscapeHas basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder Communication.Stakeholder Track Members Product Stakeholders Peers Communication.Type Cooperation - Information Cooperation - Persuasion Cooperation - Persuasion Communication.Frequency Continuous Frequent Frequent Level of Education.Level of Education Bachelor degree Years of relevant Job Knowledge.Years of relevant Job Knowledge Broad Job Knowledge (3 - 5 years) Requirements of special knowledge/skills Building Software Applications Software System Design End to End System Ownership Technical Incident Management Operations (Automation & Toil) Observability (Monitoring & Alerting) Critical Thinking Continuous Quality & Process Improvement Effective Communication Architectural Guidance

The Financial Systems team provides technology expertise to the finance department and is responsible for SAP, HANA, and connected 3rd party systems at Booking.com. We want to change the way people work with SAP, by building a finance application platform that supports simplification of business processes and empowers the finance community with better financial insights.We power our Financial Systems using SAP technology like FICA, BRIM (Convergent Mediation, Convergent Invoicing etc), ABAP, HANA, Java, Kafka, Mulesoft and SAP S/4 HANA 2022. We are looking for a motivated and detail-oriented SAP Convergent Mediation (CM) AMS Support Engineer to join our dynamic team. In this role, you will support the integration and maintenance of SAP Convergent Mediation solutions, focusing on data flow management, interface monitoring, incident handling, and performance tuning. You will collaborate with a cross-functional team of SAP specialists, engineers, and product managers to ensure smooth operation of business-critical systems that interface with SAP FICA and SAP CI. What you will be doing: Interface Maintenance & Monitoring: Monitor and maintain SAP CM interfaces, resolving issues to ensure seamless data flow between systems. Error Handling & Incident Management: Actively monitor Kafka , CM workflows , and upstream/downstream systems for errors. Handle P1 incidents and manage bug fixes and change requests. Health Monitoring & Performance Tuning: Track the health of Kafka consumers/producers and CM workflows, interworfflow(IWF) . Optimize performance to handle large data volumes efficiently. Automation & Monitoring: Implement proactive monitoring and alerts for system health, interface execution, and Kafka DLQs using Grafana and Prometheus . Data Transformation & Validation: Validate and transform incoming data (Kafka, REST APIs, Files) to ensure compatibility with SAP CI and FICA . Backup & Recovery Management: Ensure regular backups of CM configurations and support recovery processes in case of failures. Change Management & Continuous Integration: Support CI/CD pipeline activities and assist in the documentation of WRICEF and SOPs . Support & Training: Provide day-to-day support for SAP CM workflows, assist in training, and share knowledge with internal teams. Observability & Metrics Reporting: Help develop monitoring frameworks, including Grafana dashboards and performance metrics, to ensure system health. Compliance & Security: Adhere to secure programming practices and assist with audit/compliance activities related to system changes and incident handling. What you will bring: Experience: 0-5 years in SAP CM,BRIM, related SAP implementation and/or support roles. Familiarity with Grafana , Prometheus , Kafka , or similar tools. Proven ability to troubleshoot complex technical issues and perform root-cause analysis for incidents. Strong documentation skills with attention to detail. Strong verbal and written communication skills to convey technical information clearly. Technical Skills: Basic knowledge of SAP Convergent Mediation by Digital Route , Knowledge of Kafka , and integration technologies (REST APIs, FTP). Familiarity with DigitalRoute APIs and integration with SAP Hands-on with Grafana dashboard setup and log aggregation tools like Loki . Hands on Linux Bash scripting experience Exposure to ITIL processes and incident management tools Core Competencies: Strong troubleshooting and incident management skills. Ability to work under pressure and prioritize high-impact incidents. Good communication skills for team collaboration and support. Preferred Knowledge: Experience with CI/CD pipelines, change management , or Digital Route Mediation modules. Working knowledge of Jira, Agile processes, Test Automation Tools is good to have. Education: Bachelors degree in Computer Science , IT ,Electrical ,Electronics or a related field.

About Us Booking Holdings India is a Center of Excellence based in Bangalore, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands. As part of our Booking Holdings India team, you will have the opportunity to be a part of the worlds leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com. About the Role We are now looking for an IT SOx Analyst, Risk & Control (R&C) in our CoE to support R&C with SOx testing of IT Controls. You will be directly working on testing internal controls to support SOX302 attestation. The R&C IT SOx Analyst is also a subject matter expert, responsible for advising the Risk team on controls design, deficiencies evaluation and improvements across multiple processes from SOx testing standpoint. A successful risk professional requires a dynamic personality and ability to adapt in a rapidly changing environment. B. responsible: key areas of responsibility will include, but are not limited to: - Execute and lead testing end to end for the assigned areas: - Design and execute the day-to-day testing activities of IT controls, with a focus on regulatory/compliance (SOx) related risks - Collect, analyze, and interpret information to assess and conclude on each assigned testing area with clear concise documentation - Identify gaps in design and execution, and communicate issues and recommendations to R&C team and control owners - Develop and maintain comprehensive documentation including process walkthrough documentation, control testing documentation and any others required - Collaborate and partner with R&C by providing guidance and ensuring that critical SOx controls are adequately designed and documented, in order to strengthen the control environment, mitigate the company risks and support the business in achieving objectives - Collaborate & participate within R&C to continuously improve the R&Cs capabilities and governance from SOx testing standpoint B. skilled: - The ideal candidate will have a strong background in IT risk management, IT frameworks, governance and controls, Segregation of Duties, and ERP audits. - 4+ years of experience gained within IT compliance, internal controls, internal/external audit, including experience working with teams in an international environment o Strong understanding of design assessment and operating effectiveness assessment of IT controls, and interface controls. o Experience in technology-based product development / DevOps processes, cloud security and other modern day technologies o Understanding of different architecture (SOA and micro services), and ability to review source codes is an added advantage. - Understanding of and experience with risk management relevant fields and frameworks, including SOx, COSO, and COBIT - Strong working knowledge of SOx - Ability to multitask and successfully manage multiple priorities and projects - Strong work ethic, enthusiastic, self-starting, adaptable and enjoys change in a super engaged team - Excellent communication skills to interact with audit teams, management and other stakeholders effectively - Ability to work effectively in a virtual environment - Fully comfortable working in English, both written and spoken - Professional certification, such as CISA/CRISC/CIA (or similar), would be an advantage - Relevant bachelors degree required - Experience working with a Big4 is preferred

Role Description Key Responsibilities Building software applicationsIs responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business area Is responsible to refactor and simplify code by introducing design patterns when necessary Is responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategyHas sufficient knowledge to write readable and reusable code by applying standard patterns and using standard libraries Has sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices Software Systems Design Has sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologiesHas sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systems Has sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standardsHas sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements End to End System OwnershipHas sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violatedHas sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocsHas sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworksIs responsible to independently manage an application or service by working through deployment and operations in productionHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises Technical Incident Management Has sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency Monitoring and Alerting improvements Has sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planningHas sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics Critical ThinkingIs responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking. Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale. Continuous Quality and Process ImprovementHas sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance. Effective CommunicationHas sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audience Has sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listening Has sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques Architectural GuidanceHas sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscapeHas basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder Communication.Stakeholder Track Members Product Stakeholders Peers Communication.Type Cooperation - Information Cooperation - Persuasion Cooperation - Persuasion Communication.Frequency Continuous Frequent Frequent Level of Education.Level of Education Bachelor degree Years of relevant Job Knowledge.Years of relevant Job Knowledge Broad Job Knowledge (3 - 5 years) Requirements of special knowledge/skills Building Software Applications Software System Design End to End System Ownership Technical Incident Management Operations (Automation & Toil) Observability (Monitoring & Alerting) Critical Thinking Continuous Quality & Process Improvement Effective Communication Architectural Guidance Click here for the full CF: https://docs.google.com/document/d/1k_0_5vlg70WutoD3B0TYKkK4MOyzWdzLAZ_e3wm8DZ8/edit

Our brand new FinTech business unit with teams in Amsterdam, Shanghai and Bangalore develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners. The financial Systems team in the FinTech business unit provides technical expertise to the finance department and is responsible for supporting SAP ERP/S4HANA, SAP BI, Native HANA solutions, and many other connected external systems. We want to change the way people work with enterprise systems, by building an application platform that supports simplification of business processes and empowers the finance community with better integrations and financial insights. This role is focused on make sure we develop Integration solutions for Booking Financial services and our different Business units and Brands. Key Job Responsibilities and Duties Help our team with providing best practices, enterprise architecture standards, and reusable integration patterns. Ability to take fast decisions in a very dynamic environment, with some level of uncertainty Driving and leading architecture design discussions and actively documenting them. Build template solutions on complex integration cases and liaise with our business stakeholders and traduce their business needs into Integration solutions. Maintaining and supporting existing integration interfaces. Create technical design and actual implementation of solutions. Continuously monitor and propose improvements and innovations in our integration landscape The quality, reusability and proficiency of all above aspects conforms the KPIs of this role Role Qualifications and Requirements Min 3+ years of experience in the IT industry having 1+ full implementation cycle in integration area. Good understanding of concepts such as Mulesoft, EDA, MOA, SOA, SOAP, REST APIs, RESTful, RPC/RFC, event streams such as Kafka and different integration patterns. Integration platform experience with Mule 4.x, CloudHub 1.0, (Ideally some experience on CloudHub 2.0, not essential) as well as strong development experience preferable with JAVA/J2EE and build tools like Maven, other integration platform experience, especially event driven integration, SAP CM, CPI is a plus.. Exposure to a variety of enterprise architectures from a large monolithic architecture to hybrid landscapes consisting of distributed systems and microservices and event-driven architectures. Experience of API led design using RAML/OAS and experience of supporting APIs through the full API lifecycle and system observability is a plus (Graphite, Grafana etc.) Strong analytical and problem-solving skills as well as good communication skills while being organized, flexible, proactive, and result-oriented.

Role Description As Senior Ivalua Technical Specialist, you will design and implement solutions for new finance initiatives, day-to-day Ivalua optimization, setting up new functionalities, customizing or modifying existing functionalities to transform the as-is processes. You will utilize your knowledge and experience of Ivalua to design solutions which meet business objectives and goals. You will participate in the development of solution design documents, functional design documents, configuration, testing and deployment. You will partner with business owners and digital teams to identify opportunities for improvement and offer up appropriate solution designs to meet business objectives Through your experience of Ivalua, you will translate business requirements into system configuration which meet business requirements. It is essential that you have a strong understanding of procurement processes and integration with legacy systems and you have strong verbal/written communication and presentation skills in English. B.responsible Set technical strategy for business impacting projects, help define roadmaps within the team. Actively coach and mentor less experienced team members by helping them with their craft and providing guidance and setting good examples. Role model for the other engineers within the team Full ownership of projects and quality of changes, from planning, communication, coordination, compliance aspects, customization and go-live hypercare; Analytical thinking Providing scalable and innovative solutions; Ability to take fast decisions in a very dynamic environment, with some level of uncertainty Drive the identification of opportunities (processes, people) to improve project delivery and/or development methodologies. Training of key users and key user support. Analyzing issues and changes; B.skilled Ability to have good grasp of the detail and manage multiple priorities in a quick turnaround environment 8-10 years Ivalua hands-on experience including solution configuration and working on SQL Ivalua certified both in S2C, P2P and integration (API, ETL) At least two full cycle of Ivalua implementation experience Functional knowledge of sourcing, contracting, SRM, purchasing and/or invoicing Proven experience in Ivalua KPIs and data analytics dashboards Experience with Ivalua integrations with SAP ECC or/and SAP S4 is an advantage Experience with SAP MM and SAP Vendor invoice management is an advantage Good in collecting the business requirements and translating the requirements to technical consultants. Hands-on experience in preparing functional specification, technical specification and conducting testing including UAT. Strategic thinking, being able to balance mid-term objectives with short-term tactics and goals. Strong analytical and problem solving skills Strong communication skills in English, both verbal and written Organized, flexible, proactive and result-oriented. Experience in leading a team and being a technical mentor is an advantage JSON Familiar with JSON syntax (good to have) XML Understand how to properly structure and use XML for transferring data(good to have).

Role Description As a BI specialist, you will be responsible for building and maintaining reporting solutions. You will have a thorough understanding of SAP HANA, Data Warehouse and data integration and responsible for designing and implementing business requirements as well as data accuracy in reports. You will support the team in day-to-day SAP HANA development and support, monitoring the production environment, identifying and fixing issues, and improving system performance. As this role involves daily interaction with the finance department, it is essential that you have a good background in finance, and strong verbal and written communication skills in English. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur. What youll be doing: Development and support of BI environment in collaboration with finance stakeholders Ongoing development and maintenance of SAP HANA reporting platform Responsible for data loading, monitoring and system performance Engage with users to understand their needs and develop/maintain application, logical and technical data architectures Integration and implementation of changes Training of key users What youll bring: Bachelors or Masters degree in Mathematics, Computer Science, or related field 5+ years of expertise in the IT area 3+ years of experience in implementing SAP HANA based data warehousing solutions Experience with SAP HANA modeling including Graphical Calculation views, Table Functions and/or Scripted Calculation Views Functional knowledge of SAP S4 as a data source (GL, AR, AP, HR etc.) Optimization of Models, Understanding Plan Viz Performance tuning Understanding of HANA Security and Authorization Proven ability to adopt new technologies Ability to have good grasp of the detail and manage multiple prioritie. Able to work in a quick turnaround environment.Strong analytical and problem solving skills Strong communication skills in English, both verbal and written Independent, organized, flexible, proactive and result-oriented Ability to write complex SQL Script is a plus Knowledge of agile development processes (SCRUM or Kanban) and experience with Jira a plus. Knowledge of SAP HANA XSA, SAP SAC, HANA Web IDE, SAP, GIT. Knowledge of XSOData, SAPUI5, Gateway, Fiori application deployment is added advantage Experience with Tableau is a plus. Job location is Bangalore

Job Overview The P2P Process Expert understands the full scope and has thorough knowledge of the Procure to Pay process, from Vendor onboarding and PO creation to invoice processing and payments. The role requires a proven track record in process implementation, Purchase to Pay system functionality and efficiency improvement. In this role you will be continuously looking for ways to improve the current processes by involving the various P2P teams and asking critical questions. Your critical mindset, ability to multi-task and clear communication with different stakeholders is crucial. As process expert you will also be responsible to deliver training on the process to (new) colleagues. Your primary focus areas are SAP S/4 HANA and VIM (invoice processing), T&E expense handling and Controls Adherence. Your secondary focus areas are Ivalua, Bookings sourcing application for indirect procurement (Vendor onboarding, PO creation and exception handling) and payments to indirect vendors in SAP S/4 Hana. What youll be doing Process expert for the complete P2P end to end process Actively identifies potential process improvements and drives process standardization (e.g.: Creating SOP and documenting process flows). Work closely with cross-functional teams (engineering, quality assurance, operations) to discuss findings and develop corrective actions. Solid understanding of and experience with process audits. Set and Monitor KPIs and identify potential bottlenecks early on and liaise with other stakeholders (e.g. I2P and Procurement Support manager) on the best approach. Conduct thorough investigations to identify the underlying causes of problems or failures within systems, processes, or products. Develop and propose actionable solutions based on analysis, driving improvements that enhance operational efficiency. Please note that this list of duties is not exhaustive and you may be required to complete ad-hoc tasks as requested by your manager What youll bring 3 years operational experience in the Procure to Pay area [mandate] Creative & critical thinker, able to think in processes Thorough knowledge of SAP S4 Hana is a must Thorough knowledge of Concur / Work Day / Ivalua / SAP VIM is preferred Real team player and brings energy to the team to drive change Good understanding of accounting principles High analytical and conceptual skills Ability to work independently, self-motivation and discipline Excellent communication skills, both written and spoken in English Internationally focused and an awareness of different cultures Finance project experience required - Lean/ Six Sigma experience preferred

Role Description Please apply with your English CV and link your portfolio or writing samples. Samples should include UX/product writing work specifying your role and clearly defining problems, solutions and your UX processes. Key Job Responsibilities and Duties: Write in a clear and concise way across online channels, platforms and end-to-end experiences to impact key business metrics Send copy to Language Specialists with sufficient context (conceptual and visual) for translating your ideas to local audiences Use qualitative and quantitative data, as well as key business metrics to measure the impact of your work and transform those insights into new iterations Collaborate with other UX Writers to ensure messaging is aligned across all touchpoints, in line with our craft standards and guidelines Work alongside Product Managers, UX Writers, Designers, Researchers, Developers and many others to develop and execute business strategy through your writing Role Qualifications and Requirements: You have a minimum 5 years relevant experience in UX Writing this includes past experience working in e-commerce or data-driven product teams You have a native level fluency in English You have a portfolio that demonstrates your UX writing experience Youre a passionate advocate for users, dedicated to the craft of writing and creating elegant user experiences You write copy that is intuitive, futureproof and scalable You are technically savvy, with an understanding of experimentation and deriving data and insights from quantitative and qualitative research You have a can-do attitude and work well independently and in a team Youre self-driven and take ownership of your ideas to solve challenging problems in an evolving environment You thrive on feedback, responding with creative thinking and iterations You enjoy working with people of diverse backgrounds, cultures and disciplines You are a strong communicator with an eye for detail You are able to prioritise multiple projects and stakeholders Application Process The interview process will entail a total of 3 interviews. We require a portfolio or slides about 1-2 of your past projects.

The Pega Senior Systems Architect (SSA) will be an integral member of our newly-formed Pega Delivery Team within the Trips Business Unit (TBU). The SSA will play a pivotal, hands-on role in the design, development, and implementation of robust Pega solutions tailored to meet our business objectives - reporting to an Engineering Manager. With 3-5 years of experience and requisite certification, the SSA will take on daily responsibilities to deliver high-quality technical Pega solutions for the TBU. They will work as part of an Engineering Team, adhering to Pega 'Best Practices' and established 'Ways of Working'. Candidates with recent experience in Pega 8.x and a thorough understanding of its architecture and design principles will be preferred. Familiarity with the Pega Customer Service Framework will be an added advantage. The SSA should be adept at navigating complex system requirements and translating them into efficient, scalable, and maintainable Pega applications. Their responsibilities will span the entire software development lifecycle, from initial requirement gathering to deployment and post-implementation support. Collaborating closely with both business stakeholders and the Pega Delivery Team, the SSA will ensure that crafted solutions align with enterprise standards while addressing specific business challenges. A dedication to best practices, continuous improvement, and mentoring junior team members is vital, as they will be regarded as a pillar of expertise and guidance within the team. They will be expected to guide, coach and mentor junior members in their team. In this dynamic role, the Pega SSA will also be tasked with staying updated on the latest Pega developments, innovations, and industry trends. Their proactive approach will catalyze the team's innovation, ensuring that our Pega solutions not only fulfill current demands but are also geared for future growth and adaptability. Join us in shaping the future of our Pega initiatives and fortifying our leadership in Pega solutions. Responsibility Maintain advanced knowledge of the Pega architecture and all Pega design and implementation practices. Maintain advanced knowledge about the latest features and tools provided by the Pega platform. Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change. Provide technical advice and guidance to team members while working with various (senior) stakeholders to solve complex problems and business requirements. Advocate for the adoption of a reusable components strategy in terms of enterprise solutions seeking to determine and develop repeatable, efficient and optimal ways of implementing Pega. Act as a mentor to the more junior SA team members, influencing them in design and developing best practices. Mentor and monitor the practices applied and quality of team deliverables. Can demonstrate innate troubleshooting skills when faced with complex problems, working systematically to resolve critical incidents in collaboration with the team in a timely fashion. Understand, value and consistently provide timely, specific and constructive feedback to team members and stakeholders regarding Pega practices and solutions. Enable the growth of Pega Citizen Development by providing internal training, upskilling and guidance. Lead simplistic designs that leverage OotB components and low-code options. Work with the internal Pega PGC (a COE function) to constantly define and refine Pega best practices and provide leadership to the team in the adoption of prescriptive development processes. Consistently design optimal solutions without unnecessary complexity and define a service oriented architecture. Work closely with the Product team and provide feedback regarding product enhancements needed to support the BUs or organizations needs. Work closely with the internal IT, Engineering and Architecture teams to understand hardware requirements, network landscape, server topologyand integration needs. Demonstrate leadership ability to back decisions with research and influence stakeholders accordingly. Demonstrate mindfulness of when to integrate with other products versus using Pega E2E and present the best architecture to meet desired needs. Years of relevant Job Knowledge Requirements of special knowledge/skills Expert knowledge of Pegasystems and Pega Customer Service apps in particular. In possession of valid Pega Lead System Architect certification. Degree in Computer Science, Information Technology or related field. Expertise in all phases of software development. Expertise in application servers,programming languages,relational and non-relational databases and integration techniques. Experience in Agile and Scrum methodologies. Extensive experience in coaching and mentoring more junior team members. Possesses a natural way of influencing stakeholders. Independent, good sense of responsibilities and goals. Excellent communication skills, able to influence and develop strong relationships. Ability to simplify complex problems.

Role Description The Pega Systems Architect (SSA) will be an integral member of our newly-formed Pega Delivery Team within the Trips Business Unit (TBU). The SA will play a pivotal, hands-on role in the design, development, and implementation of robust Pega solutions tailored to meet our business objectives - reporting to an Engineering Manager. With 2-3 years of experience and requisite certification, the SA will take on daily responsibilities to deliver high-quality technical Pega solutions for the TBU. They will work as part of an Engineering Team, adhering to Pega 'Best Practices' and established 'Ways of Working'. Candidates with recent experience in Pega 8.x and a thorough understanding of its architecture and design principles will be preferred. Familiarity with the Pega Customer Service Framework will be an added advantage. The SA should be adept at navigating complex system requirements and translating them into efficient, scalable, and maintainable Pega applications. Their responsibilities will span the entire software development lifecycle, from initial requirement gathering to deployment and post-implementation support. Collaborating closely with both business stakeholders and the Pega Delivery Team, the SA will ensure that crafted solutions align with enterprise standards while addressing specific business challenges. Always dedicated to best practices, continuous improvement In this dynamic role, the Pega SA will also be tasked with staying updated on the latest Pega developments, innovations, and industry trends. Their proactive approach will catalyze the team's innovation, ensuring that our Pega solutions not only fulfill current demands but are also geared for future growth and adaptability. Join us in shaping the future of our Pega initiatives and fortifying our leadership in Pega solutions. Responsibility Maintain knowledge of the Pega architecture and all Pega design and implementation practices. Maintain knowledge about the latest features and tools provided by the Pega platform. Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change. Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change. Advocate for the adoption of a reusable components strategy in terms of enterprise solutions seeking to determine and develop repeatable, efficient and optimal ways of implementing Pega. Can demonstrate innate troubleshooting skills when faced with complex problems, working systematically to resolve critical incidents in collaboration with the team in a timely fashion. Understand, value and consistently provide timely, specific and constructive feedback to team members and stakeholders regarding Pega practices and solutions. Enable the growth of Pega Citizen Development by providing internal training, upskilling and guidance. Lead simplistic designs that leverage OotB components and low-code options. Work with the internal Pega PGC (a COE function) to constantly define and refine Pega best practices and provide leadership to the team in the adoption of prescriptive development processes. Consistently design optimal solutions without unnecessary complexity and define a service oriented architecture. Work closely with the Product team and provide feedback regarding product enhancements needed to support the BUs or organizations needs. Work closely with the internal IT, Engineering and Architecture teams to understand hardware requirements, network landscape, server topology and integration needs. Demonstrate leadership ability to back decisions with research and influence stakeholders accordingly. Demonstrate mindfulness of when to integrate with other products versus using Pega E2E and present the best architecture to meet desired needs. Requirements of special knowledge/skills Knowledge of Pegasystems and Pega Customer Service apps in particular. In possession of valid Pega System Architect certification. Degree in Computer Science, Information Technology or related field. Expertise in all phases of software development. Expertise in application servers, programming languages, relational and non-relational databases and integration techniques. Experience in Agile and Scrum methodologies. Possesses a natural way of influencing stakeholders. Independent, good sense of responsibilities and goals. Excellent communication skills, able to influence and develop strong relationships.Ability to simplify complex problems. Capacity to work well under pressure, adapting and responding to changing situations.