Walk-In Drive Interview For Associate IT Support Engineer

Urgently hiring for the Associate IT Support Engineer role, Andheri East, Mumbai

Please find below the job details -

• Work time: Rotational Shift

• Work Mode: Work from office

• Address: Etraveli India Pvt Ltd. Raiaskaran Tech Park, 6th Floor, Tower 1, Near Sakinaka Metro Station, Andheri Kurla Road, Andheri (E) Sakinaka. Mumbai-400072.
• Contact Person : Diya Jindal || 8956250662

Requirements

• Strong troubleshooting and diagnosing skills to resolve technical issues. 
• 3-5 years of experience in a similar role.
• Knowledge of computer hardware and network troubleshooting.
• Great analytical and problem-solving skills help in resolving the issue faster.
• Should have knowledge of any IT support/Service desk tool (Ex. Jira, Zendesk).
• Understanding of Basic applications and tools like MS Office, PDF, File archive, backup tools, email, O365/G-suite.
• Good knowledge of Windows Server and Active Directory.
• Good verbal and written communication skills.
• Understanding of basic networking concepts like LAN, WAN, Router, switches, APs, etc.
• Ability to learn and work on changing technologies.
• Qualification: Graduation + Any Technical certification (MCP, MCSC, MCSA, Linux, Hardware and Networking)

Role & responsibilities

• Windows operating system installation and configuration, support and maintenance including user account and machine account maintenance on Windows servers
• Hardware installation, maintenance, and repair including desktop PCs, laptops, tablets, smartphones, and peripherals
• Network Connectivity Support (Basic Connectivity Support for all End-User Devices - Wired and Wireless)
• Basic understanding of VDI, Virtual machine, Terminal pc/applications, thin clients.
• Manage IT asset inventory and documentation.
• End user support through remote tools.
• Manage support on IT services desk ticketing tools and maintain SLA.
• Applications users account  management support.
• Respond to customer's calls, emails, Support tickets and act accordingly regarding issues.
• Monitoring Server & client performance, Alerts, logs and provide possible solutions.
• Monitor & maintain network-related activities including LAN and WAN.
• Any other assignment was given by the Department Head/Designee.
• Take care of user onboarding and offboarding for IT related tasks.

Apply here : https://apply.workable.com/e-travel-sa-1/j/C7D891E150/