789 It Helpdesk Jobs

Responsibilities: * Provide remote support * Maintain inventory & documentation * Troubleshoot hardware & software issues * Collaborate with team on project implementation * Manage helpdesk requests via phone/email

Immediate to 30 days Joiners Only Location -Bangalore US Time shift Mandatory: International Voice Support experience 3 4 years experience In customer service or a help desk environment; interest in IT field a plus. Handle Tier 1 help desk escalations through the companys internal ticketing system. Troubleshoot common IT problems and have a thorough working knowledge of day-to-day operating environment, available tools, and client applications. Perform basic windows administration such as password resets and file and folder administration. Basic internet connection troubleshooting. Escalates more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate. Follow up on outstanding requests and ensure timely resolution. Fully document all troubleshooting steps and create knowledgebase articles of resolutions. Adhere to established IT policies, procedures and standards and ensure their conformance with information systems goals and procedures. Follow the established standards for documenting tickets, configurations, and standard operating procedures Responsible for compliance policy adherence, including password management, documentation, maintenance, provisioning access, and data protection procedures. Help minimize downtime impact on users through accurate communication and efficient problem resolution for unscheduled downtimes. Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Interact with IT management frequently through timely reporting of operational activities, and with all team members on support issues and needs assessments.

Urgent hiring for Service Desk Executives, International Voice & Chat. Provide IT support, troubleshoot issues, log tickets, and ensure timely resolution. Must have strong communication skills & be open to rotational shifts. Call/ WhatsApp 7620801051

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time.

As a System Support professional, your responsibilities will include: - Monitoring and maintaining the IT Helpdesk or Ticket Raising System in a timely manner, ensuring permanent solutions are implemented. - Providing support and troubleshooting for Windows and Linux client and server Operating Systems. - Conducting routine monitoring, checking logs, surveillance, cleanup, and maintenance of all devices. - Performing hardware troubleshooting, part replacements, and analysis for desktops, laptops, and server devices. - Having knowledge of printers, scanners, door access systems, punching clocks, All-in-one devices, and industrial systems. - Managing mailbox outlook, office365, and troubleshooting Office Pack, with good knowledge in applications like Excel. - Monitoring all system logs, space, server health, and network connectivity using relevant applications. - Ensuring timely backup of important data and managing resources efficiently. - Utilizing Antivirus Console for monitoring, security patches updating, threat detection, and scanning. - Documenting projects, creating MIS reports, maintaining records, and raising tickets for vendors. - Assisting in the timely recovery of data lost due to software crashes or hardware failures. - Providing quota limits on file servers, managing sharing, and controlling security access for files and folders. - Implementing patching and upgrades for all servers according to a monthly schedule. Your role as a System Support professional is crucial in ensuring the smooth operation and security of IT systems within the organization.,

Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients. About Technogen : TechnoGen Brief Overview:- TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia. TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors. TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects. TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget. LinkedIn: https://www.linkedin.com/company/technogeninc/about/ Job Title : Senior Manager IT Support Services Required Experience : 10+ years Work Mode: WFO-4 Days from Office. Shift Time : UK Shift Time-12:00 PM IST to 09:00 PM IST. Location : Hyderabad. Job Summary :- Role Summary We are looking for an experienced and results-driven Senior Manager IT Support Services to establish and lead our global IT Service Desk and Remote Desktop Support operations, based in India. This role will be critical in building the function from the ground up and ensuring seamless 24/7 support across multiple time zones and languages. The successful candidate will be responsible for delivering high-quality end-user support, driving continuous improvement, and leading a team of IT professionals to enhance business productivity. In addition to managing the IT Service Desk and RDS teams, this role will also oversee Onsite Support Services in location, including the management of end-user computing devices, peripherals, and local infrastructure. You will be responsible for coordinating local IT Field Services, ensuring timely resolution of hardware issues, supporting office IT setup, and maintaining equipment standards and inventory across the site. The ideal candidate is a strong people leader, a clear communicator, and a strategic thinker with a proven track record of managing global IT support operations. A solid understanding of desktop and infrastructure technologies is essential, along with a hands-on, can-do approach when the situation calls for it. Key Responsibilities Leadership & Team Management Lead, mentor, and develop a high-performing team of IT Service Desk and Remote Desktop Support professionals. Build a positive, performance-driven team culture with a focus on customer satisfaction and continuous improvement. Drive recruitment, onboarding, training, and performance management for support staff. Operational Oversight Ensure reliable 24x7x365 Service Desk operations supporting global users. Oversee Remote Desktop Support delivery for both hardware and software issues, ensuring SLAs and KPIs are consistently met or exceeded. Oversee Onsite Support Services in the MTIC location. Implement ITIL-based practices for Incident, Request, and Knowledge Management. Process & Service Improvement Identify and implement process improvements, automation opportunities, and self-service initiatives to improve efficiency and end-user experience. Develop and maintain SOPs, knowledge base articles, and service documentation. Stakeholder & Vendor Management Collaborate with cross-functional teams, including Infrastructure, Security, Applications, and regional IT teams to ensure aligned service delivery. Manage relationships with third-party vendors and outsourcing partners, where applicable. Reporting & Analytics Produce regular reports and dashboards on service performance, customer satisfaction (CSAT), incident trends, and resource utilization. Present actionable insights and strategic recommendations to senior leadership. Qualifications & Experience Bachelors degree in computer science, Information Technology, or a related field. Master’s degree or MBA is a plus. 10+ years of progressive experience in IT Support Services, with at least 5 years in a leadership or senior management role. Demonstrated success in managing 24/7 Service Desk operations and offshore support teams. Strong knowledge of ITSM tools (e.g., ServiceNow) and ITIL framework (ITIL certification preferred). Experience with global support delivery models and remote desktop support technologies. Proven experience in managing operational metrics, service reporting, and continuous service improvement. Key Skills Exceptional leadership and people management skills. Strong communication and stakeholder engagement skills. Analytical and data-driven mindset with excellent report writing abilities. Customer-oriented, EUX approach with a commitment to delivering high-quality IT support services. Best Regards, Syam.M | Sr.IT Recruiter syambabu.m@technogenindia.com www.technogenindia.com | Follow us on LinkedIn

Hiring for Technical Voice Process (work from office) Job responsibilities: Technical process Resolving customer queries related to technical issues. Good communication skills. Performance based. Objection handling skills. 2 days rotational work offs in a week. 24*7 shift.(includes night shifts) Eligibility- Graduate freshers & HSC with 6 months exp Any Graduation, Preferred BE, B. Tech, BCA, Diploma in technical/trouble shooting Salary : Upto 4 lpa (depending on last drawn) Transport boundary: Western line- Churchgate to Virar Central line- CST to Thane Harbour line- CST to Vashi Job Location - Malad (west). Mandatory Documents Required- 1. Educational documents ( all originals).2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).3. Aadhar card, Pancard , Passport/ Driving license/ Voter Id. Interested candidates please share your resume on what's app or call on 9359339216 or Mail CV on prajakta.sawant@firstsource.com . Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

About Us At Logistifie, we provide cutting-edge dispatch and transportation management software tailored for chauffeur and logistics companies worldwide. As we expand into Portuguese-speaking markets, we're looking for a dedicated and bilingual Technical Support Specialist to join our growing support team from our Kolkata office. Role Overview You will be the first line of support for our Portuguese-speaking clients, helping them resolve technical issues, answer questions about our software, and ensure their overall satisfaction. Your ability to communicate clearly and empathetically in both Portuguese and English will be essential. Key Responsibilities 1. Provide technical assistance to customers via email, chat, and phone. 2. Troubleshoot software issues and escalate bugs or advanced issues to the development team. 3. Guide clients through product features and functionalities. 4. Translate and localize support documentation and client communication. 5. Log all support interactions in the CRM/ticketing system. 6. Ensure timely follow-up and customer satisfaction. Requirements 1. Fluent in Portuguese (written and spoken). 2. Proficient in English (written and spoken). 3. 2+ year experience in a technical support or customer service role. 4. Basic understanding of web/mobile software platforms. 5. Strong problem-solving and communication skills. 6. Willingness to work from our Kolkata (Calcutta) office. Nice to Have 1. Experience with Zendesk, Freshdesk, Intercom, or other support platforms. 2. Background in SaaS or transportation technology. 3. Familiarity with CRM systems and ticket-based workflows. What We Offer 1. Competitive salary package. 2. Fixed office hours (MonFri) with a collaborative work environment. 3. Growth opportunities within a fast-scaling global tech company. 4. Training and development programs.

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 99446 21529 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

We're Hiring Process Associate (E-Governance) Base Location: Salem Contact: 9384092996 (Available on WhatsApp) Experience Required: 1 to 3 years Work Location: Salem / Coimbatore / Chennai / Mangalore (Flexible to work with the mentioned client locations) Key Responsibilities: *Coordinate and monitor Aadhaar Enrolment Centers *Handle escalations and ensure smooth operations *Train operators as per UIDAI guidelines *Ensure service quality and compliance through audits *Prepare and submit daily MIS reports Requirements: *Any degree *Willing to travel across India *Strong communication, team handling & client coordination *Proficiency in Excel & PowerPoint *Knowledge of Hindi, Kannada, or Telugu preferred

Job Title: IT Support Engineer Location: Nashik, Maharashtra Notice Period: 0 to 30 Days Interview Type: Walk-In | Face-to-Face Job Summary: We are hiring an experienced IT Support Engineer to join our team in Nashik . The ideal candidate should be skilled in managing day-to-day IT support activities including server handling, hardware/software troubleshooting, printer setup, network (LAN/Wi-Fi) management, and ERP system support. Key Responsibilities: Provide daily IT support for end-users across departments. Manage and maintain servers , perform backups, and monitor system performance. Troubleshoot hardware and software issues across desktops, laptops, and mobile devices. Manage and support LAN/Wi-Fi networks , resolve connectivity issues. Install and configure printers, scanners , and other peripherals. Handle routine ERP system support , user access control, and minor configuration support. Maintain IT inventory and document support activities. Coordinate with external vendors for IT hardware/software issues. Ensure timely resolution of technical issues to minimize downtime. Candidate Requirements: 3+ years of hands-on experience in IT support roles. Good understanding of server management , network infrastructure, and system security. Experience in printer management , ERP handling, and software installations. Strong knowledge of Windows OS , basic networking, and remote support tools. Excellent problem-solving and communication skills. Ability to work independently and manage multiple issues at a time. Interview Details: Mode: Walk-In | Face-to-Face Notice Period: Only candidates with 0 to 30 days notice will be considered. Documents to Carry: Updated Resume, Educational & Experience Certificates, ID Proof.

Respond to IT queries via phone, email, or chat Diagnose and resolve hardware, software, and network issues Log and track incidents using ticketing systems Escalate complex problems to higher-level support teams Maintain documentation and update knowledge bases Perform system installations, upgrades, and maintenance Educate users on basic IT practices and security protocols Monitor system alerts and proactively address issues Required Qualifications Bachelors degree in IT, Computer Science, or related field 0.6months3 years of experience in technical support or help desk roles Familiarity with operating systems (Windows, macOS), networks, and common software Proficiency with ITSM tools (e.g., ServiceNow, Jira) Essential Skills Strong problem-solving and analytical abilities Excellent communication and interpersonal skills Ability to work under pressure and multitask Customer service mindset with empathy and patience Time management and organizational skills

iProPal (ALLPS) is looking for It Support to join our dynamic team and embark on a rewarding career journey Respond to hardware and software technical issues Provide troubleshooting and remote support assistance Install updates, monitor systems, and maintain logs Ensure IT compliance and user training sessions

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective service desk voice support.- Maintain a high level of client satisfaction through excellent communication.- Troubleshoot and resolve technical issues efficiently.- Document all support interactions and solutions accurately.- Collaborate with team members to improve support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Experience in incident management and problem resolution.- Knowledge of ITIL framework and best practices.- Excellent communication and customer service skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Job description Hiring for Leading ITES Companies In Gurgaon and Noida for Technical Support Salary - upto Rs 5 LPA (Hike based upon last drawn salary) Key Highlights: 1: Graduate with minimum 2 years of exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships. WhatsApp/Call any of the numbers below for the initial screening - HR Mahvish - 9628373766 HR Simran - 9821182647

Job Title: Service Desk Coordinator Experience Required: 2.5 to 4 years Salary: 20,000 per month Overview: We are seeking a proactive and technically sound Service Desk Coordinator to manage ticketing systems and support operations efficiently. The ideal candidate should possess a solid understanding of technical troubleshooting and exhibit strong coordination and communication skills to ensure timely resolution of user issues. Key Responsibilities: Manage and monitor service desk tickets and ensure prompt resolution of user requests and incidents. Coordinate with cross-functional teams to resolve technical issues effectively. Maintain and update ticketing tools with accurate information and progress status. Analyze recurring issues and suggest improvements in service delivery. Ensure SLA compliance and escalate unresolved issues as required. Provide regular updates and reports on service desk performance. Requirements: Graduate with 2.5 to 4 years of experience in service desk operations or technical support. Proven experience in handling user requests and troubleshooting technical issues. Hands-on experience with ticketing tools (e.g., ServiceNow, Freshdesk, Jira). Excellent communication skillsboth written and verbal. Strong coordination abilities to work effectively with internal teams and stakeholders. Ability to manage multiple tasks and prioritize work in a fast-paced environment. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Key Responsibilities: The candidate will be responsible for handling inbound calls and providing first-level technical support to customers experiencing software-related issues. Answer and respond to customer inquiries via phone, WA in a timely manner. Troubleshoot and resolve basic software issues using established procedures Escalate complex technical problems to development team. Document all customer interactions, issues, and resolutions in the CRM ticketing system. Educate customers on how to use software features. Follow up with customers to ensure issues are resolved to their satisfaction. Basic understanding of software systems, operating systems, and common troubleshooting steps. Knowledge of SaaS or cloud-based applications will be an added advantage. Language: fluency in Marathi, Hindi, English

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

WApp CV: 888-464-3032 Call: 022-4614-1600 . - 2+ yrs Exp in Team Handling - 5+ yrs Exp in Desktop Support, O365 Admin, AD - Worked on SCCM, RMM Tool - Excellent English REQ - Team Management - Quality & Training - Client Handling - Self-Motivated . Required Candidate profile No Career Gaps * Excellent English Comm Excellent Team Handling Skills Multi-Tasking Skills Permanent WFH Must have laptop & Wi-fi Night Shift BE / BSc / Diploma WApp: 888-464-3032 Call: 022-4614-1600

Hi, MOSERP Technologies India Pvt Ltd (Pervious name: MS Infocomm-2003), providing software services Required Position: IT Support Executives Experience: Above 3 years Location: Bangalore share profile : hr@moserptechnologies.in Lalitha R Health insurance Provident fund

Key Responsibilities Provide first and second-level technical support to B2B clients via chat, email, and phone. Assist clients in navigating and effectively utilizing the BTA travel platform. Identify, diagnose, and resolve technical issues; escalate complex cases to senior teams when necessary. Track and document all support interactions using ticketing systems like Zendesk or Freshdesk. Liaise with development and product teams to report bugs and suggest improvements. Maintain and regularly update support documentation, FAQs, and training materials. Monitor system performance and proactively identify potential client-impacting issues. Deliver client training sessions and product walkthroughs when required. Ensure client communication is clear, timely, and solution-oriented. Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related Required Skills & Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 13 years of experience in technical support or a similar customer-facing technical role. Strong analytical, problem-solving, and communication skills. Proficiency in handling web-based applications and portals. Knowledge of troubleshooting web technologies (HTML, browser settings, network issues). Familiarity with CRM and ticketing tools like Zendesk, Freshdesk, or Jira. Ability to prioritize and manage multiple client issues in a fast-paced environment. Customer-first mindset with excellent interpersonal and conflict-resolution skills. Preferred Skills Experience in the travel tech or online booking domain (e.g., GDS, APIs, travel CRMs). Knowledge of software debugging tools or browser developer tools. Understanding of API error responses and system logs. Basic SQL or database query skills. What We Offer Competitive salary with performance-based growth opportunities. Structured onboarding and training programs. Exposure to global travel technology systems and platforms. Collaborative and growth-driven work environment. Opportunity to work with an innovative, tech-forward company in the travel industry. Ready to be a part of our journey? Send your resume and cover letter to hr.india@tripbrandsgroup.com Contact: 7736455581

Roles & Responsibilities [IT HelpDesk Call-Coordinator] User Call Management: Handle incoming user calls for IT issues and assign them to the appropriate IT Helpdesk/Servicedesk executive. IT Ticketing System Expertise: Possess a strong understanding of IT ticketing solutions to effectively manage and track user issues. Experience on Jira Ticketing tool would be helpful. Communication Skills : Excellent oral and written communication skills to interact effectively with users over email and call. Ticket Review and Feedback: Regularly review tickets logged by the IT Executive team and provide constructive feedback to the KCO team. User Feedback Collection : Follow up with users to gather feedback on resolved issues and ensure their satisfaction. Pending Requests: Monitor and review user requests received via email and phone, and share a summary of pending requests with the KCO team by the end of the day. Report: Prepare and share daily, weekly, and monthly call ticket reports in collaboration with the KCO team and engineers. Team Activity Monitoring: Monitor IT Executives calls, emails, lunch breaks, and office timings, and report findings to the KCO team. Asset Management Support: Assist the KCO team with asset management tasks such as asset tagging, physical asset verification, and maintaining asset records. Access Control Record Maintenance: Maintain an updated register of individuals accessing the server and hub room for security and audit purposes. Escalation Management: Identify and escalate unresolved or critical issues to the KCO IT Team for timely resolution. Knowledge Base Maintenance: Collaborate with the IT team to update and maintain a knowledge base of common issues and solutions to improve efficiency. Training & Development: Provide feedback on training requirements for IT Executives based on performance and recurring issues. Compliance Adherence: Ensure that all processes adhere to Fim policies, standards, and IT compliance requirements.