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Technical Support Engineer

CIEL HR

1.0 - 6.0 years

Bengaluru

Work from Office

Role & responsibilities Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role-basic MS troubleshooting.-Basic computer knowledge.-Basic TS on networking.-Basic technic...

Posted 5 days ago

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Senior Analyst

eClerx

2.0 - 4.0 years

Mumbai

Work from Office

Job Description: Expectation: As an IT Helpdesk Analyst, candidate should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to work with your team to achieve specific goals. Excellent communication Skills written & verbal Describe Role & Responsibilities : The candidate should have had experience in the following activities: Coordinate and/or perform hands-on fixes at the desktop / laptop level, including installing and upgrading software, installing hardware, implementing file backups, configuring / troubleshooting desktop / laptop systems, Mobiles, Windows 10, Mac, Outlook, Citrix, email clients and applications. L1/L2 s...

Posted 1 week ago

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Exploring IT Helpdesk Jobs in India

The IT helpdesk job market in India is thriving with numerous opportunities for job seekers. With the rapid growth of the IT industry in the country, there is a high demand for skilled professionals who can provide technical support and assistance to end-users in various organizations.

Top Hiring Locations in India

If you are looking for IT helpdesk jobs in India, consider the following top hiring locations: 1. Bangalore 2. Pune 3. Hyderabad 4. Chennai 5. Mumbai

These cities are known for their vibrant IT industry and offer a plethora of opportunities for IT helpdesk professionals.

Average Salary Range

The salary range for IT helpdesk professionals in India varies based on experience and skill level. On average, entry-level IT helpdesk professionals can expect to earn between INR 2.5-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-10 lakhs per annum.

Career Path

The career progression in the IT helpdesk field typically involves moving from roles such as Junior Helpdesk Analyst to Senior Helpdesk Analyst, and then to roles like Helpdesk Manager or IT Support Manager. With experience and additional certifications, professionals can advance to roles like IT Operations Manager or IT Director.

Related Skills

In addition to technical skills related to IT helpdesk support, professionals in this field are often expected to have strong communication skills, problem-solving abilities, and a customer-oriented mindset. Additional skills such as knowledge of ITIL (Information Technology Infrastructure Library) and experience with ticketing systems can also be beneficial.

Interview Questions

What is the difference between a router and a switch? (basic)
How would you troubleshoot a network connectivity issue for a remote user? (medium)
Can you explain the importance of SLAs (Service Level Agreements) in IT support? (basic)
How do you handle difficult or irate customers? (medium)
What is Active Directory and how is it used in IT support? (basic)
Describe a time when you had to prioritize multiple helpdesk tickets. How did you decide which ones to address first? (medium)
What is the role of DHCP (Dynamic Host Configuration Protocol) in a network environment? (basic)
How do you stay updated on the latest technology trends in the IT industry? (basic)
Explain the concept of IP addressing and subnetting. (medium)
Can you walk us through your troubleshooting process when dealing with software issues? (medium)
What is the difference between a virus and malware? (basic)
How would you handle a situation where a user has forgotten their password? (medium)
Describe a time when you had to escalate a helpdesk ticket to a higher level of support. What was the outcome? (medium)
What is the purpose of a firewall in a network security context? (basic)
How do you ensure data security and confidentiality when providing remote support to users? (medium)
What steps would you take to secure a network against potential cyber threats? (medium)
Can you explain the concept of RAID (Redundant Array of Independent Disks)? (advanced)
How do you troubleshoot hardware issues on a user's computer? (medium)
What is the difference between a VPN (Virtual Private Network) and a VDI (Virtual Desktop Infrastructure)? (medium)
How do you handle a situation where a user's computer is infected with ransomware? (advanced)
Explain the importance of regular data backups in an IT environment. (basic)
How would you handle a situation where a user's computer is running slow? (medium)
What are some common security best practices that you would recommend to end-users? (basic)
Can you explain the concept of DNS (Domain Name System) and its role in network communication? (medium)
Describe a challenging technical issue you encountered in your previous role and how you resolved it. (medium)

Closing Remark

As you explore opportunities in the IT helpdesk field in India, remember to showcase your technical skills, communication abilities, and problem-solving prowess during interviews. With the right preparation and confidence, you can embark on a successful career in IT support. Good luck!

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