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Service Desk Engineer

CIEL HR

3.0 - 8.0 years

Noida

Work from Office

Job Title: Service Desk Engineer Location: Noida_Work from Office Job Summary: We are seeking a proactive and detail-oriented L1 Specialist to provide first-level technical support through our helpdesk. The ideal candidate will have hands-on experience with ServiceNow and a proven ability to handle, track, and resolve user tickets efficiently. Strong communication skills and a customer-first mindset are essential to succeed in this role. Key Responsibilities: • Serve as the first point of contact for user issues via phone, email, or ticketing system. • Log, categorize, and prioritize incidents and service requests in ServiceNow. • Troubleshoot and resolve Level 1 technical issues or escalate...

Posted 1 week ago

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IT Helpdesk Support Specialist

confidential

5.0 - 9.0 years

Pune

On-site

As an IT Support Specialist at Atlas Copco, your role is crucial in providing high-quality IT services to ensure competitiveness in an interconnected world. Reporting to the IT Manager in India, you will be responsible for the following key responsibilities: - Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests - Image, deploy, upgrade, and refresh PCs and manage assets - Administrate and solve incidents assigned to the local on-site support - Manage IT Assets using ServiceNow for any changes pertaining to assets allocated to location users - Capture all demands from various business units and escalate internally for timely delivery ...

Posted 3 weeks ago

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Exploring IT Support Jobs in India

The IT support job market in India is growing rapidly as more companies invest in technology and digital solutions. IT support professionals play a crucial role in maintaining and troubleshooting IT systems, providing technical assistance to users, and ensuring smooth operations within organizations.

Top Hiring Locations in India

Bangalore
Pune
Hyderabad
Mumbai
Chennai

Average Salary Range

The average salary range for IT support professionals in India varies based on experience and location. Entry-level positions can expect to earn around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

A typical career path in IT support may involve starting as a Support Specialist, progressing to roles such as IT Support Analyst, IT Support Engineer, and eventually moving up to IT Support Manager or IT Operations Manager.

Related Skills

Strong problem-solving skills
Excellent communication skills
Knowledge of operating systems (Windows, Linux)
Network troubleshooting skills
Customer service orientation

Interview Questions

What is DNS? Explain its role in networking. (medium)
How do you troubleshoot a computer that won't boot up? (medium)
What is the difference between hardware and software? (basic)
How do you handle a difficult customer who is frustrated with technical issues? (medium)
What is RAID and how does it work? (medium)
Explain the difference between TCP and UDP. (advanced)
How do you prioritize and manage multiple IT support tickets simultaneously? (medium)
What is Active Directory and why is it important in a Windows environment? (medium)
Describe a time when you had to solve a complex technical issue under pressure. (medium)
How do you stay updated with the latest technology trends in IT support? (basic)
What is the OSI model and why is it important in networking? (advanced)
How would you handle a situation where a user's data is at risk of being lost? (medium)
Explain the concept of IP addressing. (basic)
How do you ensure data security and privacy in IT support roles? (medium)
Describe your experience with remote desktop support tools. (basic)
What steps would you take to troubleshoot a slow internet connection? (medium)
How do you handle software updates and patches in an organization? (medium)
What is VPN and why is it used in IT support? (medium)
How do you document and communicate technical issues and solutions effectively? (basic)
Describe a successful IT project you were a part of and your role in it. (medium)
What is the difference between a router and a switch? (medium)
How do you ensure compliance with IT policies and regulations in your work? (medium)
Explain the concept of virtualization and its benefits in IT support. (advanced)
How do you troubleshoot common network connectivity issues? (medium)
Describe your experience with IT asset management and inventory tracking. (medium)

Conclusion

As you explore IT support jobs in India, remember to showcase your technical skills, problem-solving abilities, and customer service orientation during interviews. Stay updated with the latest technology trends and continue to enhance your skills to excel in this dynamic field. Prepare well, apply confidently, and embark on a rewarding career in IT support!

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