Asset Tracking and Management: Maintaining accurate records of all IT assets, including hardware, software, and related licenses, using an asset management system• Lifecycle Management: Managing the entire asset lifecycle, Health insurance Provident fund Travel allowance Employee state insurance Annual bonus
Asset Tracking and Management: Maintaining accurate records of all IT assets, including hardware, software, and related licenses, using an asset management system. Lifecycle Management: Managing the entire asset lifecycle. Health insurance Employee state insurance Provident fund Performance bonus Annual bonus
Backup Management: Manage and monitor daily backup operations to ensure data integrity and availability. Perform regular system backups and recovery procedures, ensuring all required file systems and data are successfully backed up. Test backup strategies and oversee disaster recovery exercises. Maintain and update disaster recovery plans and procedures. Resolve any backup and recovery issues in a timely manner. Create and provide reports for backup and storage environments, related activities, and tasks. Maintain and update documentation for backup environments. System Monitoring and Maintenance: Monitor backup jobs, troubleshoot any issues, and ensure all systems are fully recoverable. Perform problem management and incident correlation on recurring issues. Ensure compliance with organizational and regulatory security standards. Conduct regular audits of backup systems and processes. Collaboration and Support: Coordinate with IT teams to ensure compatibility between systems and backups. Provide support for security incidents and service requests related to backup management. Act as an escalation point for all backup issues.
Asset Tracking and Management: Lifecycle Management: Compliance: Procurement and Disposal: Maintaining accurate records of all IT assets, including hardware, software, and related licenses, using an asset management system Annual bonus Provident fund
Backup Management ; Manage and monitor daily backup operation Maintain and update disaster recovery plans and procedures. Maintain and update documentation System Monitoring and Maintenance: Monitor backup jobs, troubleshoot any issues Health insurance Annual bonus
E-mail configuration , Installation & Trouble shooting-O365 Full Suite Operating System Installation & Configuration & Troubleshooting - Win 10,11 Antivirus, MS Office, Mailing clients, and other software - Installation Health insurance Annual bonus Provident fund
Maintain and update purchase records, supplier invoices, and payment schedules.Process purchase orders and ensure invoices are matched with GRN and DOA • Verify vendor bills, credit notes. •purchase and billing documents. Provident fund Annual bonus
Procurement Operations: • Prepare and process Purchase Orders (PO) as per approved requirements. • Coordinate Goods Receipt Notes (GRN) with the stores or warehouse team. • Maintain accurate records of POs, GRNs, and vendor invoices. Warranty, DOA & Repair Follow-ups: • Track Dead-on-Arrival (DOA) products and initiate replacements with vendors. • Follow up on warranty claims and ensure timely resolution. • Coordinate with service centers/vendors for repair and return of faulty equipment. • Manage outsourced repairs and maintain communication for TAT (turnaround time). Vendor & Outsource Coordination: • Maintain strong relationships with suppliers, vendors, and service partners. • Ensure on-time delivery and service commitments. • Track and escalate delayed deliveries, warranty closures, or repair services. Technical Verification: • Verify technical specifications of products and services before procurement. • Work with technical teams to ensure product compatibility and standards. • Evaluate vendor quotations for compliance with technical requirements. Reporting & Documentation: • Prepare procurement reports, PO status, GRN logs, and vendor performance metrics. • Create and maintain MIS reports and monthly dashboards for internal review. • Support audits by providing documentation and transaction details as required.
E-mail configuration , Installation & Trouble shooting-O365 Full Suite Operating System Installation & Configuration & Troubleshooting - Win 10,11 Antivirus, MS Office, Mailing clients, and other software - Installation, Configuration & FLT Configuration -Hardware Troubleshooting: Desktops & Laptops, Printers, Scanners, Barcode Machines, VC devices Patch management for desktops, laptops Knowledge of Earthing / Basic about UPS Knowledge of Configure & FLT - Video conferencing system Troubleshooting all network and application issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate. Help resolve software and technical questions for the customer efficiently and effectively Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat, and email communication channels.