Etraveli Group hiring For Team Lead

Etraveli

2 - 6 years

4 - 7 Lacs

mumbai pune

Posted:-1 days ago| Platform:

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Skills Required

team lead customer service shrinkage csat attrition

Work Mode

Work from Office

Job Type

Full Time

Job Description

Requirements

Minimum 2 years of team handling experience
Experience in GDS (Sabre, Amadeus, or Galileo)
Windows, MS Office, Google Applications (expert)
Team player
Preferred: Graduation or masters degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert)
Excellent communication skills

Duties & Responsibilities:

Team development responsibilities
Support team members in their daily tasks
Deliver training on the job
Discuss & set personal targets with each team member
Monitor team: their behavior towards customers & colleagues, their problems or ideas
Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude
Discuss the teams performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary
Organize & run regular team meetings and one-on-ones to groom team members
Assess received feedback from clients/colleagues
Prepare reports
Discuss/report performance of day/week and special issues - quality wise with the Manager
Discuss or escalate daily issues and report the day's Summary to the Manager
Ensure the teams effective functioning
Manage team members daily schedules and ensure assigned tasks are completed
Supervise attendance and ensure time adherence by all team members
Monitor Calls & Delegate cases as appropriate
Coach and mentor team members to grow in their role 2-3 years of minimum experience in team handling in the respective travel industry or at a similar position

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