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Assistant Manager - Tele Collection (Bangalore)

Assistant Manager - Tele Collection (Bangalore)

Home Credit

4 - 9 years

4 - 9 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

Team Handling Shrinkage Attrition Tele Collection Collections Dialer Credit Card Collection Collections Strategy Unsecured Loans Collection Management Roaster Management Dialer Management Bucket Collections Process Mentoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

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He Ping District Tianjin

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Assistant Manager - Tele Collection (Bangalore)