288 Collections Strategy Jobs

Industry :- BFSI Designation :- Collection Manager Grade :- Manager Products :- Car Loan or Auto Loan ( Must Experience ) Role Purpose :- Collection Portfolio Management Collection Agency Management Repossession of Assets Audit & Compliance For in depth details or to apply for this opportunity, Email your updated Resume or CV on nitish.o3hire@gmail.com

Develop and execute sales strategies to meet targets in assigned area. Onboard and manage EV (3W) dealers for loan disbursals and growth. Expand market presence through regular dealer visits. Lead and motivate sales team to achieve goals. Ensure timely loan collections and maintain low NPAs. Build strong relationships with dealers, OEMs, and customers. Monitor market trends and provide sales performance reports. Role & responsibilities Preferred candidate profile

Purpose of the Role As a Customer Experience Manager (CEM) , you are the face of HoABL to our customers a strategic partner who balances empathy with execution, and service with sales. Youll own the relationship across a portfolio of ~ 250 high-value customers , contributing to 120 Cr in collections and 30 Cr in new business generation annually. Key Responsibilities: Customer Engagement Manage lifecycle relationships with ~250 customers across allocated segments/projects. Deliver proactive engagement at key milestones and “moments of truth” to build trust and loyalty. Drive customer delight through responsiveness, personalisation, and high-touch service. Revenue Ownership Own a collections book of 120 Cr per year — driving timely and consistent follow-ups. Enable 30 Cr+ in new business annually through referrals, upgrades, and cross-sell conversations. Improve engagement and mindshare to unlock loyalty and renewal potential. Service Excellence Ensure query resolution within defined TATs; maintain a low complaint escalation rate. Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages. Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers. Process, Systems & Reporting Keep all CRM systems and trackers updated with accurate, real-time data. Maintain documentation hygiene across customer files, transaction records, and communication logs. Track customer satisfaction and share actionable insights for process enhancement. Culture & Contribution Represent HoABL’s values through respectful, professional, and customer-first behavior. Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios. Bring market intelligence and service innovation ideas from outside-in.

Role & responsibilities - Managing recovery of secured & unsecured loan products within assigned territory for delinquent branches. Implement systems in collections Recovery department for meeting audit requirements Leading a time of sizeable strength, mentoring and coaching the Recovery team / Off-role and On-role field collectors including periodic trainings

Role & responsibilities 1. Responsible to manage location / state with team size of 50+ Field executives (Internal & external), with the help of Team Leaders and responsible to manage AMs as well, basis on the decision of management. 2. Responsible to meet designated targets for Monthly and Daily Allocation by actively monitoring and manages bucket wise efficiencies and to ensure reduce the non allocation 3. Responsible to control the buckets flows at all bucket levels (B1/2/3) 4. Recommendations for performance improvement based on gap analysis 5. Monitoring and coaching of TLs/ FE's.Daily/weekly to keep a track of team 6. Responsible to control absenteeism and attrition in the portfolio and Cluster Manager is responsible to control absenteeism and attrition in the portfolio 7. To drive the key projects within the team / organization 8. SPOCs for additional responsibility for multiple requirement 9. Identified and empanelment of new vendors based on the business requirement 10. Ensure proper quality controls on the process Internal & External team. 11. Responsible to monitor processes & procedures are followed as per protocols. 12. Responsible to achieve monthly and yearly collection KPIs 13. Laising with other departments basis requirement for smooth functioning of the operations. 14. Supervision of Team and allocation of contracts between internal and external agencies based on previous performance in order to maximize the performance. 15. Continuous mentoring and coaching of TLs & FEs to achieve the SLA's and grooming them for next level. 16. To analyze the Root cause of low performance, prepares report and propose solution with time line 17. To gave frequent One-O-One and review with his direct reports and skip level 18. To ensure 100% adherence of all company policies by the team.

Requirement - HSC with mandatory 6 month experience / grad fresher Nature Of Job - Voice Interview Rounds: HR, Amcat, Typing and Ops Good Communication Skills Salary upto 18k in hand 24*7 Shifts in training and (sat sun fix off) Required Candidate profile Home pick up and home drop between 10:30pm to 6am (Any changes will let u know) Transport Boundaries Kalyan - Sion GTB - Seawoods Bandra - Borivali

Requirement - HSC with mandatory 6 month experience / grad fresher Nature Of Job - Voice Interview Rounds: HR, Amcat, Typing and Ops Good Communication Skills Salary upto 18k in hand 24*7 Shifts in training and (sat sun fix off) Required Candidate profile Home pick up and home drop between 10:30pm to 6am (Any changes will let u know) Transport Boundaries Kalyan - Sion GTB - Seawoods Bandra - Borivali

Requirement - HSC with mandatory 6 month experience / grad fresher Nature Of Job - Voice Interview Rounds: HR, Amcat, Typing and Ops Good Communication Skills Salary upto 18k in hand 24*7 Shifts in training and (sat sun fix off) Required Candidate profile Home pick up and home drop between 10:30pm to 6am (Any changes will let u know) Transport Boundaries Kalyan - Sion GTB - Seawoods Bandra - Borivali

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Job Responsibility: Develop and implement effective strategies for the collection of outstanding debts, Monitor accounts to identify overdue payments and determine the appropriate actions to take. Communicate with customers or clients to negotiate payment plans and resolve any issues or disputes, Coordinate with internal departments, such as sales and customer service, to resolve billing and payment-related inquiries Maintain accurate and up-to-date records of all collection activities, including customer interactions and payment arrangements. Analyze delinquent accounts and prepare reports on the overall status of collections, Implement and enforce credit policies and procedures to minimize the risk of late payments or non payment. Collaborate with legal counsel or external collection agencies as needed to handle more complex or difficult cases, Stay informed about relevant laws and regulations related to debt collection practices and ensure compliance with all applicable laws. Qualification & Skillset : Bachelor's degree in finance, accounting, or a related field. A master's degree may be preferred, Proven experience in accounts receivable management, preferably in a supervisory or managerial role. Strong knowledge of accounting principles and practices, particularly as they relate to accounts receivable and collections, Excellent communication and negotiation skills, with the ability to interact effectively with customers and internal stakeholders. Analytical mindset with the ability to assess data and trends to develop effective collection strategies, Familiarity with collection software and tools for managing accounts receivable Ability to work under pressure and meet strict deadlines while maintaining a high level of accuracy and attention to detail. Knowledge of relevant laws and regulations governing debt collection practices, Strong problem-solving skills and the ability to handle challenging or sensitive situations professionally and ethically.

Job Requirements Job Requirements Job Description Job Title – Area Collection Manager Place of work – Mumbai Business Unit - Retail Banking Function – Collections Job Purpose: The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory. It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized. Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces. The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank. This is a critical role that has a direct impact on the financial institution's budget planning. Roles & Responsibilities: Responsible to handle an area for collections of specific products Responsible for collection efficiency and cost of collections for the assigned area Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters Responsible to review account allocations and collections targets by bucket to agencies/ in house team Regularly follow up with the default customers through a dedicated team Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same Making sure that there is adequate “Feet on Street” availability area-wise / bucket-wise / segment-wise Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly Collaborate with legal team to ensure legal action is taken on specified cases Building relationships with key clients to ensure timely collections are made Determine suitable tactics or strategies for timely collections. Managerial & Leadership Responsibilities: Attract and retain best-in-class talent for key roles in their reporting structure Educational Qualifications: Graduate – Any Post Graduate – Any Experience: Minimum of 5 - 8 years of experience in collections.

About the Role Director- Risk & Collections Strategy & Insights Lead will be responsible for developing and implementing global strategies for Risk and collections across multiple markets. This role will combine strategic planning with deep analytical insights to drive improvements in collection efficiencies and Portfolio Insights. The individual will collaborate with cross-functional teams, lead strategic initiatives, and harness data-driven insights to optimize Risk and collection strategies. Key Responsibilities Strategy Development: Develop, implement, and monitor Risk and collections strategies to optimize Collections and recovery rates, minimize delinquencies, and reduce loss rates across diverse markets. Align strategy with business needs, ensuring a balance between standardization and localization. Lead strategic initiatives aimed at enhancing the efficiency and effectiveness of collections processes, including digital transformation and automation. Collections Insights & Analytics: Analyse portfolio performance and collections data to identify trends, opportunities, and areas for improvement. Build and maintain a robust framework for measuring and reporting on collections performance, including KPIs, benchmarks, and dashboards. Generate actionable insights from data to inform strategy adjustments and decision-making. Collaborate with teams to enhance predictive models for collections. Reporting & Performance Management: Develop and maintain regular reporting on the effectiveness of collections strategies and initiatives. Establish and monitor performance metrics to evaluate the success of strategies and make data-driven adjustments as needed. Ensure compliance with regulatory requirements and internal policies across all markets. Processes Work closely with senior leadership, regional teams, and other stakeholders to ensure alignment of collections strategies with broader business objectives. Present insights and strategic recommendations to key stakeholders Facilitate collaboration between global and regional teams to share best practices and drive continuous improvement. People & Talent Lead and mentor a team of collections strategy and MI analyst fostering a culture of high performance and continuous learning. Ensure the team is equipped with the necessary tools and resources to succeed in their roles. Risk Management The ability to identifying, assessing, monitoring, controlling and mitigating risks, identify key issues based on Operational Risk Framework and put in place appropriate controls and measures. What you would possess already: 8+ years of experience in Risk and collections strategy, risk management, or related areas, with a strong focus on global or multi-market environments. Strong analytical skills, with experience in leveraging data to drive insights and decision-making. Excellent leadership and stakeholder management skills. Bachelor's or Master’s degree in finance, Economics, Business, or a related field. Training - SAS/SQL knowledge preferred

We are looking for a dynamic and result-oriented Operations Manager to lead and manage our call centre collections function . The role involves managing day-to-day operations, ensuring achievement of recovery targets, optimising dialer strategies, improving agent productivity, and maintaining compliance with regulatory requirements. The ideal candidate will have strong leadership, process management, and collections domain expertise. Key Responsibilities Lead and manage day-to-day call center collections operations for early, mid, and late-stage delinquent portfolios. Drive recovery performance by monitoring DPD buckets, roll rates, PTP conversions, RPCs, and collection efficiency . Manage a team of collection supervisors, team leaders, and agents to achieve business targets. Develop and execute dialer strategies and campaigns to maximize connect and recovery rates. Track and improve key performance metrics AHT (Average Handling Time), RPC (Right Party Contact), PTP (Promise to Pay), CE% (Collection Efficiency). Collaborate with Analytics / MIS teams to review portfolio performance and implement corrective actions. Ensure adherence to regulatory guidelines, audit requirements, and fair debt collection practices . Conduct regular training, coaching, and performance reviews for team members. Optimize workforce management, scheduling, and resource allocation. Work closely with product, risk, and compliance teams to align on collection strategies. Prepare and present periodic performance reports to senior management. Experience in managing dialer systems (Aspect, Genesys, Avaya, etc.) and campaign strategy.

We are looking for a Collections Specialist to join our Collections team in (Noida) INDIA. This is an amazing opportunity to work on multiple products with the business. We have a great skill set in Collections and we would love to speak with you if you have skills in Accounts receivables, Credit control, Collections. About You experience, education, skills, and accomplishments At least 3 -5 years of relevant work experience with good knowledge of Accounts receivables, collections, Reconciliation of customers accounts (debits, credits etc.) Bachelors degree in finance (B.COM, BBA, MBA preferred) E Billing portals, Oracle knowledge would be an added advantage. Excellent communication skills are essential. (both written and spoken English) Works with billing/sales team/various stakeholders to resolve client's disputes and concerns. Strong Negotiation and problem-solving abilities. Ability to work independently, prioritize tasks and meet deadlines. It would be great if you also had. Minimum 4 years of experience in financial industry Education (Should be a graduate or above) What will you be doing in this role? Works with a minimum of direction on collection of overdue debt utilizing telephone calls, e-mails, and mail. Provide appropriate support/copy documentation, as requested by clients, or required to support claim for payment. Research client queries and provide appropriate responses in a timely manner. Account reconciliation to align with client accounts - some research into payments will be required. Interact with both internal and external colleagues/customers to facilitate resolution of any issues raised and negotiate to bring payment into line with terms. Maintains accurate individual measurement and performance statistics. Produce reports relating to debt analysis as required. Should have the ability to handle a portfolio of at least 400 clients. About the Team The team consist of 11 people from India region working for US region clients. We have a wealth of knowledge within the team which have been with the company from 1 year to 6 years. Hours of Work 9 hours shift from 4pm-1am IST as of now, but the shift time may vary (Mostly US shift) as per business requirement

To achieve collection targets of the Respective Branch assigned, ensuring meeting Collection Targets. Ensuring entire collection structure Ensure that the collection executives adhere to the legal guidelines provided by the law in force

Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve collection targets of the Respective Branch assigned Required Qualifications and Experience People Management s. Demonstrated success & achievement orientation. Excellent communication s. Negotiation s Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship s. Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

Job Purpose This position is open with Bajaj finserv ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned Required Qualifications and Experience People Management s.

Job Purpose This position is open with Bajaj finserv ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned Required Qualifications and Experience People Management s.

Job Purpose This position is open with Bajaj finserv ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve Debt Management Services targets of the Respective Branch assigned Required Qualifications and Experience People Management s.

Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets.Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis.Ensuring legal guidelines are complied for entire collection structure in letter and sprits.Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.Ensure adherence to the Code of Conduct.Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management skills.Demonstrated success & achievement orientation. Excellent communication skills.Negotiation SkillsStrong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance..Exceptionally high motivational levels and needs to be a self starter.Working knowledge of computers.

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

About The Role Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency

Job Purpose Culture Anchor:Work Hard - Consistently puts in effort plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets Meeting the Target on Cost of Collections Ensuring meeting PI Targets within cost limit specified on monthly basis Ensuring legal guidelines are complied for entire collection structure in letter and sprits Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force Ensure adherence to the Code of Conduct Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities Required Qualifications and Experience People Managements Demonstrated success & achievement orientation Excellent communications Negotiation sStrong bias for action & driving results in a high performance environment Demonstrated ability to lead from the front Excellent relationships Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance Exceptionally high motivational levels and needs to be a self starter Working knowledge of computers