145 Collections Strategy Jobs

Position : Field Collection Executive Location : Bangalore Company : KreditBee Job Description We are looking for experienced Field Collection Executives to manage and execute on-ground loan collection activities. The ideal candidate will have prior experience in financial collections, excellent communication skills, and the ability to handle field operations efficiently. Key Responsibilities Conduct field visits to follow up on loan repayments from customers Ensure timely recovery and maintain collection efficiency as per targets Maintain accurate records of customer interactions and payment updates Coordinate with internal teams for updates and reporting Handle customer queries and disputes professionally Requirements Minimum 1 year of experience in loan/EMI collections (experience in Banks/NBFCs preferred) Minimum educational qualification: Graduate. Strong interpersonal and negotiation skill About KreditBee KreditBee is Indias largest fintech lending platform with a current monthly disbursement of over 2,200 Crores. With over 70 million downloads on the Google Play Store and more than 85 lakh unique loan customers, KreditBee offers a wide array of digital financial services including Personal Loans, Business Loans, Loan Against Property (LAP), DigiGold investment, Insurance, Credit Score Report, and an Expense Tracker. The group entity has an in-house RBI-registered NBFC and is currently Series-D funded by marquee investors such as Premji Invest, Advent International, Motilal Oswal Private Equity, MUFG , and TPG-backed NewQuest . Interested candidates can share their updated resume to hasrat.anjum@krazybee.com

We are looking for a Senior Quantitative Credit Risk Strategist to join our team. In this role, you will collaborate with analysts, risk managers, and leaders to analyze customer characteristics, identify risk factors, and recommend underwriting and collections strategies to meet our risk and return objectives. If you possess an analytical and data-driven mindset, attention to detail, and a proactive attitude, then this position is perfect for you. Your responsibilities will include analyzing data to pinpoint risk drivers and suggest mitigation strategies. You will work closely with the Data Science team to develop and evaluate credit, account management, and collection models. Moreover, you will be tasked with establishing credit strategies and policies to minimize risk while fostering business growth. Your role will also involve enhancing collection performance through operational, policy, and modeling enhancements, as well as defining underwriting and account management strategies. Additionally, you will collaborate with R+D, Product, and Operations teams to test and introduce new features and products. To be successful in this role, you should have at least 6 years of experience in retail, consumer, or SMB finance in a credit risk or strategy capacity, ideally within the fintech or banking sector. You must demonstrate proficiency in crafting credit memos and documenting credit decisions and strategies. Hands-on experience in leveraging data and analytics to steer credit risk strategies is essential, along with a background in A/B testing. A Master's degree or higher in a quantitative field such as Mathematics, Statistics, Economics, OR Business is required. Furthermore, you should possess advanced data analytics skills, including expertise in SQL, Python/R, Excel, and data visualization tools like Tableau or Hex. Familiarity with statistical modeling is also advantageous. The ideal candidate will have the ability to exert influence in a cross-functional, non-hierarchical environment to foster collaborations and propel initiatives forward.,

Job opening for Head of Collection role in a NBFC at Mumbai Job Role : Head of Collections Location : Mumbai Product : Two Wheeler Roles & Responsibilities: Strategic Leadership: - Design and execute a comprehensive collections strategy across products and geographies, ensuring alignment with overall business objectives. Portfolio Performance Oversight: - Track and optimize recovery performance across delinquency buckets (0-30, 30-60, 60-90, 90+ DPD, and NPA) to maximize collection effectiveness. Team Management: - Recruit, develop, and lead zonal and area-level collections teams-both in-house and outsourced-to drive high performance and accountability. Agency Oversight: - Select, onboard, and manage external collection agencies and field partners, ensuring performance standards, compliance, and ethical practices are maintained. Digital & Analytical Integration: - Collaborate with technology and analytics teams to implement digital tools, automation, and predictive models to enhance collection processes and efficiency. Compliance & Risk Governance: - Ensure adherence to RBI regulations and internal policies, manage customer grievances, and uphold ethical collection standards. Cross-Functional Coordination: - Work closely with Credit, Legal, Risk, Operations, and Customer Service teams to reinforce and streamline the overall collections framework. Required Qualification: - Over 15 years of experience in retail collections, ideally within top-tier NBFCs or banks. - Demonstrated success in reducing delinquency rates and leading large, field-based collection teams. - In-depth knowledge of legal recovery processes, including SARFAESI, arbitration, and related frameworks. - Strong leadership, negotiation, and interpersonal capabilities. - Proficient in leveraging data analytics and digital tools, including dialer-based collection systems, to drive performance. - Flexible and willing to travel as required to meet business needs. -MBA is mandatory. Interested candidates can share their resume on [HIDDEN TEXT] #HeadOfCollections #CollectionsStrategy #TwoWheelerCollections #TwoWheeler #TW #RetailProducts #PersonalLoan #PL #CollectionLegalProcess #DigitalCollections #AllBuckets #NPA #DPD #DebtCollection #CollectionSystem #NationalCollectionManager Show more Show less

Designation : Collection Manager Experience: 8-12 Years Commitment: Full Time Team - Collections & Recovery Job Description What You Will Do: Achieve Collections set targets (Controls the flow rate across buckets) of the assigned locations. Set up the productivity parameter to the Agency's team. Agency Review on a daily basis. Customer visit to resolve the issue. Ensure to have disposition on the portfolio. Identifying and hiring a collection agency. Capacity Planning and training of the agency team regularly. What You Will Need to Succeed: 8 to 12 years' work experience in Collections Handling Team of ACM and TL's, Agencies & Agents. Experience in Banking / NBFC / Fintech preferred. We offer a great working environment - Very collaborative. You will get plenty of learning opportunities and challenging problems to work on. Youll go to sleep every day knowing that youve made a difference in peoples lives. Your work will be reaching out to millions of users. Our Culture: We believe in small, nimble and multi-functional teams. We work alongside people who are smart and passionate and believe in taking ownership of their work. We dont believe in time-punching, but we do believe in getting things done. We encourage debate and discussion. To know more about us visit http://moneyview.in

Responsible for the timely billing and collection of billing charges from customers.This is an operational role, responsible for delivering results that have direct impact on day-to-day billing and collection operations.Responsibilities Work with the revenue team to ensure that accruals are set at the correct level. Oversee all aspects of advertising billing, new Accounts, and circulation billing Team. Manage the status of accounts and balances and identify inconsistencies. Write thorough reports on billing activity with clear and reliable data. Perform periodic checks on customers outstanding /debts on system, Inform Sales and on the outages. Follows up with personal visits by relationship managers, telephone inquiries and letters to customers to process claims for outstanding account. Address invoice and billing discrepancies Lead the monthly audit process for the function. Ensure billing accuracy and delivery of billing information to customers.Minimum qualification & experienceAny Graduate with Min of 5+ years of experience in Account Receivables.Should have experience in handling Enterprise, SME, whole sale collections....Local language (Malayalam) is must. accounting experience Should be well versed with Collection process.Able to Do RECONCILIATIONS.Desired Skill sets Good understanding of billing and collection systems Knowledge of billing procedures and collection techniques

Portfolio Oversight : Manage the unsecured loan portfolio, ensuring effective collection strategies are in place. Collection Strategies : Develop and implement efficient recovery strategies to minimize delinquencies and improve recovery rates. Risk Management : Assess and mitigate risks associated with unsecured loans, ensuring compliance with regulatory guidelines. Team Leadership : Lead and train a team of collection agents, ensuring they meet performance targets. Legal Coordination : Collaborate with legal teams to initiate recovery procedures for delinquent accounts.

This role is primarily responsible for collections and recovery of overdue payments from customers in identified stressed accounts to maximize overall profitability Minimum relevant experience in SME collections Secured/Unsecured products in Banks or NBFCs for minimum 2 years Handled inhouse and outsourced collection setup including agency management and handling team Ensure collection and recovery in identified stressed accounts with focus on critical NPA cases Continuously monitor collection recovery status and take corrective actions to ensure closure of critical NPA cases in the assigned zone Ensure collection and recovery for identified accounts and periodically monitor the processes to enhance efficiency in collections Execute plans as per the MIS reports on number of cases current portfolio size security deposition etc of critical NPA cases and strategize collections and recovery based on forward flow backward flow resolution bucketing etc Regular follow up with customers for settlement and collection payment Undertake necessary actions in coordination with the legal department for cases that need to be restructured repossession of asset and for the booked loss cases that can be recovered through legal intervention

Collections Manager-MIB The Collections Manager MIB Segment will be responsible for formulating and executing the collections strategy for the banks MIB Segment loan portfolio in their respective regions. This includes managing early delinquency, reducing NPAs and ensuring regulatory compliance while leveraging technology, analytics, and people management. The role requires high adaptability, strong operational rigor, and commercial acumen typical of a private sector banking environment. Delinquency parameters viz., 1. Collection Efficiency Levels 2. 30+% Delinquency, 3. Gross NPA Slippages Responsibilities:- KPIs Strategy and Planning • Design and implement agile, scalable collection strategies for MIB Segment (both secured and unsecured). • Work closely with product, credit, and analytics teams to fine-tune customer segmentation and risk triggers. • Manages and controls the operating framework for the department, provides guidance and support, ensures implementation and review of work processes in order to achieve high performance standards and continuous improvement. • Supports the development of the workforce plan for the division by providing inputs on own departments workforce forecasts. • Monitor key metrics such as delinquency trends (DPD buckets), collection efficiency ratios, roll forwards, and cure rates(Out of 30+). • Drive proactive interventions in high-risk segments through data-led insights and dynamic resource allocation. • Working closely with Business & Credit Teams on the Early warning systems(EWS) Triggers and working on a timebound plan for exit or improvement. • Build and lead a high-performing pan-India in-house collections team . • Monitor performance and compliance of the team • Drive strong field productivity through KPI-based performance frameworks. • Ensure adherence to RBIs Fair Practices Code and the banks code of conduct for collections. • Address escalations and grievances in a structured and timely manner. • Ensure zero tolerance for misbehavior, coercive tactics, or reputational risk. Education Essential: Graduate / Postgraduate in Finance, Management, or related field. Preferred: Experience Essential: 6 plus years of experience in secured collections / business banking / SME Banking Preferred: At least 3 years in MSME Segment or related segments a bank or NBFCs.

Role Summary: We are seeking a dynamic and experienced Senior Collection Manager to lead and optimize our collections operations for SME clients. The ideal candidate will be responsible for designing robust collection strategies across various delinquency buckets, ensuring timely recoveries, compliance adherence, and driving operational efficiency in a rapidly growing and maturing loan portfolio. Key Responsibilities: Develop and implement data-driven collections strategies across buckets (early to late-stage delinquency) to maximize recovery rates and minimize losses. Design and optimize scalable collections processes tailored for SME lending. Establish and monitor collection KPIs and performance targets , ensuring alignment with organizational goals. Collaborate cross-functionally with Credit, Risk, Legal, and Tech teams to support recovery efforts and enhance customer engagement. Regularly analyze collection trends, borrower behavior, and portfolio performance to refine strategies. Manage and mentor a team of field officers, tele-calling agents, and outsourced collection partners. Ensure compliance with all regulatory and internal guidelines across collections activities. Leverage technology and automation to improve tracking, communication, and efficiency of the collections function. Candidate Profile: Experience: 5 to 15 years in SME loan collections , preferably with exposure to flow buckets and early-stage delinquencies. Skills: Proven ability to build and scale collections processes from scratch. Strong analytical skills; ability to interpret data and develop actionable strategies. Experience in using collection dashboards, CRMs, and reporting tools. Familiarity with legal recovery procedures and compliance standards in SME lending. Attributes: Self-starter with strong ownership mindset. Strategic thinker with executional rigor. Excellent interpersonal and leadership skills. What We Offer: Dynamic work culture with autonomy and growth opportunities. Competitive compensation and performance-based incentives.

Responsibilities: * Develop & execute collections strategies * Monitor NPA performance & trends * Lead debt recovery efforts through credit card collections * Manage team of collectors for optimal results

The AVP - Collections is a pivotal senior leadership role responsible for shaping and executing the overall collection strategy for the digital personal loans portfolio at a national or large multi-zonal level. This role drives innovation in collection methodologies, optimizes portfolio performance, and ensures the highest standards of efficiency, compliance, and customer experience. We're hiring in major metropolitan cities across East, West, North, and South India Key Responsibilities: Develop, refine, and implement the overarching national collection strategy and policies for digital personal loans. Oversee and provide strategic direction to Zonal Heads and their regional teams, ensuring consistent execution and target achievement. Analyze macro-level collection trends, portfolio health, and identify strategic opportunities for improvement and innovation. Drive the adoption of advanced analytics, machine learning, and digital tools to enhance collection effectiveness and efficiency. Manage relationships with key external partners, including collection agencies, legal counsel, and technology vendors. Ensure robust compliance frameworks are in place and adhered to across all collection operations. Lead critical projects related to collection process automation, system enhancements, and new product initiatives. Develop, mentor, and build a high-performing collection leadership team. Manage the national collection budget, ensuring optimal allocation of resources and cost efficiency. Act as a key liaison between the collections department and other senior stakeholders (e.g., VP, Product Head, CEO). Present detailed performance reviews, strategic initiatives, and forecasts to the executive leadership. Qualifications: Master's degree (MBA strongly preferred) in Business Administration, Finance, or a related quantitative field. 8 to 18 years of extensive and progressive leadership experience in debt collection, with a significant portion in a strategic or head-of-function role within a digital fintech or a prominent NBFC specializing in personal loans. Demonstrated expertise in large-scale portfolio management, advanced collection analytics, and technology-driven collection solutions. Deep understanding of the digital lending ecosystem, credit risk management, and regulatory environment. Exceptional strategic thinking, visionary leadership, cross-functional collaboration, and executive communication skills. Proven ability to drive significant business outcomes and build high-performing teams

LTFinance is looking for SENIOR COLLECTION OFFICER (0-90) to join our dynamic team and embark on a rewarding career journey. A Collection Officer is responsible for managing and overseeing the collection of outstanding debts or overdue payments from customers or clients This role involves developing collection strategies, contacting debtors, negotiating payment arrangements, and maintaining accurate records Key Responsibilities:Debt Collection: Contact customers or clients with overdue payments to negotiate and collect outstanding debts in a professional and respectful manner Payment Arrangements: Work with debtors to establish repayment plans, settlements, or alternative payment solutions that align with their financial circumstances Account Review: Review and analyze debtor accounts to assess their financial status, payment history, and creditworthiness Communication: Maintain regular communication with debtors through phone calls, emails, or letters to encourage timely payments and resolve payment disputes Documentation: Maintain detailed records of all collection activities, payment arrangements, and debtor interactions Compliance: Ensure collection practices comply with relevant laws, regulations, and company policies, including fair debt collection practices Reporting: Prepare and submit regular reports on collection activities, outstanding debts, and recovery rates Escalation: Escalate accounts to legal or higher management when necessary, following established protocols Customer Service: Provide excellent customer service to debtors by addressing inquiries, concerns, and providing information about payment options Reconciliation: Reconcile payments received with outstanding balances, updating records accordingly

LTFinance is looking for COLLECTION MANAGER to join our dynamic team and embark on a rewarding career journey. Manage collection activities for overdue accounts. Develop and implement collection strategies. Negotiate payment plans with customers. Monitor collection performance and metrics. Ensure compliance with collection regulations. Train and supervise collection team members. Prepare collection reports and documentation.

LTFinance is looking for AREA COLLECTION MANAGER to join our dynamic team and embark on a rewarding career journey. Oversee collection activities in a designated area. Develop and implement collection strategies. Monitor and manage collection staff performance. Resolve escalated collection issues. Prepare and analyze collection reports.

LTFinance is looking for AREA COLLECTION MANAGER (90+) to join our dynamic team and embark on a rewarding career journey. Oversee collection activities in a designated area. Develop and implement collection strategies. Monitor and manage collection staff performance. Resolve escalated collection issues. Prepare and analyze collection reports.

LTFinance is looking for AREA COLLECTION MANAGER (0-90) to join our dynamic team and embark on a rewarding career journey. Oversee collection activities in a designated area. Develop and implement collection strategies. Monitor and manage collection staff performance. Resolve escalated collection issues. Prepare and analyze collection reports.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Genpact Virtual Drive for Collections - Management Trainee Date : 23 July 2025 Time: 11:30 AM to 1 PM Venue: Microsoft Teams Meeting ID: 452 860 636 331 Passcode: eZ9Ff66L Inviting applications for the role of a Management Trainee, Collections We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions Responsibilities • Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc. • Respond to email /phone queries related to disputed invoice • Research and analyze the disputes/deductions in ERP • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution • Find opportunities and recommend solutions for process and automation improvements • Daily reporting of individual portfolios to track and supervise the past dues • Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact • Work as a phenomenal teammate to process any Adhoc request in a timely manner. • Deliver quality customer service by researching and responding to all internal & external partners inquiries quickly, optimal and expertly. • Call out problems to senior staff members and or management as appropriate. Qualifications we seek in you Minimum qualifications • Any Graduate • Strong Communication Skills (verbal and written) • High Energy level Preferred qualifications • Good customer handling skills Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

To achieve collection targets as per company key objectives in terms of bucket flows. Handle customer issues escalations. Ensure that the collection team adhere to the legal guidelines provided by the law in force. Required Candidate profile Ensure that the collection team adhere to the legal guidelines provided by the law in force. Continuously monitoring collection team

To drive and manage collections for the Microfinance JLG portfolio across the zone, ensuring portfolio quality, minimising delinquencies, and leading the collections team to achieve recovery targets within compliance frameworks.

To Handle minimum of 3 - 5 team leaders with their team • To achieve collection targets of the Respective portfolios assigned. • Co-ordinate with bank team with respect to day to day operations. • Continuously monitoring Tele-calling teams performance, suggest and implement Strategies to enhance productivity. • Responsible for managing attrition across assigned teams. • Responsible for smooth flow of process relating to collections. • Prepare and publish report on daily team performance.

Job Title: Tele-calling EMI Collection Executive (Call Centre) Contact: 9663151827 (Sanmay) Location: Bengaluru, India Experience Required: 1 + years Function: Collections, Recovery, Operations Employment Type: Full Time Languages known (minimum 2): English, Telugu, Kannada, Tamil (Hindi not compulsory, but would be a plus) Role Overview: Resollect is looking for experienced and certified Collection/Recovery Callers to manage and drive recovery efforts for secured loan portfolios . The ideal candidate will have hands-on experience in housing and vehicle loan recovery and a sound understanding of the secured loan legal process. This is a high-ownership, on-ground role with deep execution responsibilities and strategic impact. Key Responsibilities: Initiate and manage recovery calls for overdue home loans, two-wheelers, and four-wheelers Handle follow-ups, payment commitments, and objection handling professionally Update and manage case details accurately in CRM and dialler systems Coordinate with legal/field teams for secured asset recovery where applicable Track daily performance and ensure timely resolution of allocated accounts Maintain compliance with RBI and internal recovery standards Ideal Profile & Requirements: Minimum 1 year of calling-based recovery experience Must hold a valid DRA (Debt Recovery Agent) certificate Prior experience with housing loans and vehicle loan portfolios is preferred Understanding of secured loan recovery and related legal processes is a strong plus Proficient in using dialler systems and CRM tools Strong communication, negotiation, and objection-handling skills Hands-on mindset ready to roll up sleeves and lead from the front. Immediate joiners will be highly preferred Why Join Resollect? Competitive compensation + incentive structure Tech-enabled workflows and automation-first approach Opportunity to be part of a high-growth fintech revolutionizing collections Fast-track career growth

Collections Manager PRIME VISHWAAS Collection Job Responsibilities: Candidate will handle collection for traditional for UP/UK. Candidate will be responsible for the numbers and losses of the state. Candidate will ensure to maintain the processes of the state and ensure that the process is followed by the team. Candidate will responsible to hire/complete the team in state. He will ensure the proper distribution of the state i.e. teams & vendors. He will handle the vendor management for the state.

Role & responsibilities Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit. Collaborate with stakeholders to monitor end-to-end performance and productivity. Manage automation projects, develop user stories, and oversee UAT for the collections unit. Leverage collection systems to devise strategies for field, branch, agency, and tele-calling units to enhance portfolio performance. Support budgeting and forecasting activities for the collections unit. Develop and implement advanced analytics methodologies, including statistical modeling, to provide insights that drive business impact. Analyze large datasets to identify trends and actionable insights to improve collections outcomes. Create advanced reports and dashboards to support faster and informed decision-making. Prepare and maintain Collection Decks, showcasing various portfolio and collection metrics. Continuously improve processes and strategies for better operational efficiency. Automate and enhance existing MIS reports and develop new ones based on stakeholder requirements. Publish regular (weekly, daily, monthly) MIS reports, dashboards, and presentations to the leadership team and other stakeholders. Key Accountabilities : Develop and implement advanced analytics approaches including statistical modelling Analyse Big Data and understand trends to provide actionable insight that impact the business bottomline Display strong storytelling and articulation skills to convert analytical output into clear , concise and persuasive insights for collections actions on overdue accounts Create advanced reports and dashboards to facilitate faster decision making Preparing Collection Deck having various portfolio & collection cuts Regular Improvement in processes / strategies Automation and enhancement of MIS reports Development of new reports as per the requirements and increase the usability of new & existing reports Publishing weekly , daily , monthly MIS , dashboards , PPTs to the stakeholders and to the leadership team.

Collections Manager PRIME VISHWAAS Collection Job Responsibilities: Candidate will handle collection for traditional for UP/UK. Candidate will be responsible for the numbers and losses of the state. Candidate will ensure to maintain the processes of the state and ensure that the process is followed by the team. Candidate will responsible to hire/complete the team in state. He will ensure the proper distribution of the state i.e. teams & vendors. He will handle the vendor management for the state.

Collections Manager - Support Services-Collection Daily DRR Door to door visit Daily customer follow up Target v/s achievement Monitoring of collection agency