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3.0 - 8.0 years

2 - 5 Lacs

hyderabad, gurugram, delhi / ncr

Work from Office

We're Hiring: Collections (B2B OTC Focus) Key Skills & Requirements: Excellent communication skills (verbal and written) with a neutral accent (suitable for international customers) Proven sales experience with a track record of upselling , cross-selling , or meeting sales targets Experience in B2B collections and familiarity with the Order-to-Cash (O2C) process Strong problem-solving skills with the ability to manage escalations and resolve disputes professionally Ability to multitask , managing customer queries, payment follow-ups, and sales leads simultaneously A customer-centric approach with the ability to build rapport and maintain strong client relationships Basic computer skills and hands-on experience with CRM systems , ERP , or ticketing tools Target-driven attitude and willingness to meet collection targets and performance goals Flexibility to work in rotational shifts , including weekends and holidays , based on customer geography Preferred Qualifications: Experience working with international B2B clients or in an international BPO environment Experience in blended roles involving customer service , collections , and sales Familiarity with AR follow-ups , invoice disputes , cash application , or other O2C sub-processes Preferred Qualifications: Experience working with international customers or in an international BPO setting Experience handling blended roles involving both customer service and sales To apply, email your resume to: [admin@spearheadps.com] For more details, contact: [9899080360]

Posted 19 hours ago

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12.0 - 16.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Financial Controller at our company, you will be responsible for overseeing the financial activities on a daily basis. You will ensure proper staffing levels, develop and train your team, and maintain a strong connection with key contacts. Additionally, you will focus on enhancing the guest experience, maintaining responsible business practices, and handling financial analysis and budgeting. Key Responsibilities: - Direct and oversee everyday financial activities, ensuring appropriate staffing levels - Develop and train team members, providing coaching and feedback to enhance performance - Ensure compliance with standards and provide necessary tools for efficient work - Recommend HR actions when necessary - Maintain connections with key contacts such as owners, asset managers, and regulatory agencies - Assist guests with requests and complaints, ensuring accurate guest bills - Uphold ethical and legal financial control procedures and systems - Distribute outlook and forecast information to identify cost savings - Minimize waste and reduce slow-moving items - Prepare financial analysis, variance explanations, and recommendations for achieving business goals - Develop and manage hotel and department budgets, financial forecasts, and reporting - Reconcile accounts monthly, oversee credit extension, and manage collection of overdue accounts - Review rates and recommend rate strategy to the General Manager Qualifications Required: - Master's degree or equivalent in Accounting or Finance - 12+ years of experience in hotel accounting or internal audit, with at least one year in a department head role - Fluent English language proficiency Additional Company Details: At our company, we prioritize True Hospitality by caring for people and creating genuine connections with guests. Our core service skills include True Attitude, True Confidence, True Listening, and True Responsiveness. We value creating great experiences, doing the right thing, and understanding people at a deeper level. Joining our team means becoming part of the global IHG family, where trust, support, and a commitment to excellence are key values. We offer a competitive salary, benefits, room discounts, and comprehensive training opportunities. If you believe you have the potential to excel in this role, we encourage you to apply and start your journey with us today.,

Posted 1 day ago

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7.0 - 10.0 years

15 - 22 Lacs

chennai

Remote

7–10 yrs SAP FICO/FSCM experience (Implementation & Support) Expert in FI-AR, AP, EBP, Asset Management, FSCM-Dispute, Collection & Credit Exp in SAP S/4 HANA, integration, middleware solutions, GSN, Jira, and Confluence

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2.0 - 7.0 years

4 - 7 Lacs

ongole, nellore

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Posted 2 days ago

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2.0 - 7.0 years

4 - 6 Lacs

medinipur, suri

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

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2.0 - 7.0 years

4 - 6 Lacs

tumkur

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

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2.0 - 7.0 years

4 - 6 Lacs

bengaluru

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

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2.0 - 7.0 years

4 - 7 Lacs

medinipur

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

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2.0 - 7.0 years

4 - 7 Lacs

nellore

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

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2.0 - 7.0 years

4 - 7 Lacs

ongole

Work from Office

Allocation of portfolio to vendor basis the past performance trend and FOS availability. Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

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20.0 - 30.0 years

45 - 50 Lacs

delhi / ncr, haryana, uttarakhand

Work from Office

Must have handled Product collection Vehicle Finance, Like Commercial vehicle, Auto loan ,Construction Equipment Experience in managing Agency driven collection Team handling experience minimum 25 to 35yrs North India Zone .. Required Candidate profile ZRM Hard Collection : Base location anywhere in North , Product Collections Soft bucket Experience in managing collection. Must have handled collection like CV, CE and PV will be 25 to 35 yrs

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8.0 - 13.0 years

20 - 35 Lacs

chennai

Remote

Task Description: SAP FICO/FSCM Consultant with 7-10 years of SAP Support experience for an AMS/(24x7) Support project. Should be having work experience in the areas of SAP FI-AR, AP, EBP, Asset management, FSCM-Dispute, Collection & Credit management. Experienced in Implementation & Support projects. Perform detailed analysis of complex business process requirements and provide appropriate system solutions. Should have working experience on interfaces. Collaborate with cross-functional teams to understand business requirements and provide appropriate SAP solutions. Collaborate with Technical teams in providing & testing solutions on programs & Interfaces Experience in working with GSN, Jira, and Confluence. Excellent communication skills with the ability to explain complex concepts to non-technical users. Work Result: SAP FICO, FSCM Skill Area: COTS Technology: SAP S/4 Hana Proficiency - Technology: Expert Secondary Skill Area: Integration & Middleware Other Skills: Experience working with GSN, Jira & Confluence JD is as below: SAP ABAP Consultant with 7-10 years of experience in Implementation project. Should be having work experience in the areas of ABAP on HANA with expertise in CDS, AMDP, OOABAP. This is a must have. Should have experience in REPORT, FORMS(Scripts/Smartforms/Adobe forms), Int

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3.0 - 4.0 years

4 - 5 Lacs

bengaluru

Work from Office

Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. You will assist in the collection, management, and resolution of outstanding invoices from past due accounts Collect overpayments from current and former employees Work with departmental managers to eliminate root cause of overpayment Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts Manage portfolio of accounts including delinquency, write-offs, credit memos, and additional interest Conducts pre-sale credit risk evaluation, prepares recommendations, and makes credit approval decisions on new accounts Recognizes deteriorating credit situations recommending and implementing solutions Prepares collection reports

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5.0 - 10.0 years

8 - 16 Lacs

hyderabad

Work from Office

Role : Business Analyst Collections Systems Location: Hyderabad Shifts: Day Shift - Work from office mode Experience: 5-10 Years We are seeking an experienced Business Analyst with proven expertise in Collections Systems implementation for financial institutions. The role involves engaging with clients, gathering requirements, conducting gap analysis, and ensuring successful rollout of Collections solutions across India and Asian markets . Responsibilities: Requirement analysis, preparing BRDs/FRDs, supporting solution design, coordinating UAT, and collaborating with product and engineering teams to deliver high-quality implementations. Requirements: 5-10 years of experience in BFSI/fintech with hands-on implementation of Collections systems in Bank's, NBFC's, or Fintech's Strong understanding of the collections lifecycle (delinquency management, bucket strategy, restructuring, settlements, write-offs) Knowledge of regulatory frameworks in India and Asian countries Basic technical understanding of APIs, integrations, and data flows Strong documentation and stakeholder management skills Nice to have: Exposure to digital collections platforms , omnichannel communication tools (SMS, WhatsApp, IVR, dialer's ), and multi-country implementations . If you are interested please share us your updated CV on rajkumar.k@pennanttech.com Thanks & Regards, Raj Kumar K 8074788708

Posted 2 days ago

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3.0 - 8.0 years

5 - 9 Lacs

bharuch

Work from Office

About The Role Portfolio Manager Department Kotak Mahindra Bank Retails Assets Reporting Relationship Reporting to Location Collections Manager Position Grade M1 M2 Monitoring and maintaining collection for the area. Managing repossession. Co-ordination with collection agency, repossession agent, sale of asset, Legal formalities. Graduate Min 2 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

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1.0 - 3.0 years

3 - 5 Lacs

barmer

Work from Office

About The Role Collections Executive-Tractors and Farm Equipments (TFE)-Recovery Branch JOB DESCRIPTION Job TitleCOLLECTION EXECUTIVE LevelE0 M2 DivisionCOMMERCIAL BANKING GROUP Function :SHBT Reporting RelationshipLOCATION RECOVERY MANAGER (LRM) Average No. of Direct Reportees 0 2 Job Role / KRA"s To Ensure Quality portfolio. To focus on improving Recovery in the area assigned individually or in a team / as a team. To ensure adherence MOPP Norms. To adhere to the BANKS processes and procedures. To adhere to Audit requirement. Job Requirements, Skills, Knowledge prerequisites Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualifications Graduate & above Experience Profile 1-3 years BenchmarkCompanies CHOLA DBS SUBH LOANS SHRIRAM FINANCE MAGMA SUVIDHA INDIA BULLS SREI HDFC BANK (Group Set up) ICICI BANK(Group Set up)

Posted 2 days ago

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2.0 - 5.0 years

4 - 7 Lacs

salem

Work from Office

Team Collection Manager Job Responsbibilites: To Ensure Quality portfolio. To focus on improving Collections in the area assigned individually or in a team / as a team. To adhere to the BANKS processes and procedures. To adhere to Audit requirement Job Requirements: Passion for Collection. Willing to Take challenges and responsibility Should have the ability to convince the customer to pay on our terms and conditions Educational Qualification Should be Graduate

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2.0 - 7.0 years

4 - 8 Lacs

noida

Work from Office

About The Role "¢ Handling to the all collection manager. "¢ Setting the targets all collection mangers as per respective regionCategory Allocate, Drive, monitor and review field force towards achieving budgeted numbers. "¢ Coordinates with accounts, legal and operations for related functional support. "¢ Will be responsible to achieve monthly and yearly Roll forward and loss provisioning targets. "¢ Will be responsible to handle a team of 9 + on role employees and field collection agencies through the team. "¢ Ensuring employee/agency quality while recruitment and leveraging productivity. "¢ Take ownership of High Value accounts ensure seamless collection. Job Requirements: "¢ "¢ Graduate/ MBA "¢ Tactful and Persuasive "¢ Experience in retail collections preferably credit cards at least of 7 years "¢ Over experience required is of more than 10 years

Posted 2 days ago

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3.0 - 8.0 years

5 - 9 Lacs

kolhapur

Work from Office

About The Role Description for Internal Candidates le Graduate Min 2 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed

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5.0 - 10.0 years

0 - 0 Lacs

surat

On-site

Urgent openinng for one of the leading NBFC company Location : Surat Role : 1 Managing the Retail Borrowers database in LMS system 2 Handling issuance of settlement letters, tracking recoveries and balances, issuing No Dues Certificates etc. 3 Managing the SARFAESI action including valuation of properties, fixation of Reserve Price, publication of auction notices, handling the auction process, issuance of Sale Certificate etc. 4 Vendor Management Empanelment of vendors, review of vendors, Invoice payments, termination, training etc. 5 Managing borrowers KYC Interested candidate shared cv on snehal@topgearconsultants.com

Posted 2 days ago

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2.0 - 4.0 years

3 - 6 Lacs

bengaluru

Work from Office

Evaluate creditworthiness of new and existing customers. Monitor outstanding receivables and aging reports. Coordinate with collections teams to ensure timely payment. Identify and resolve overdue accounts and disputes. Collaborate with sales,finance Annual bonus Provident fund Health insurance Travel allowance Accidental insurance

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10.0 - 20.0 years

12 - 18 Lacs

coimbatore

Work from Office

Role & responsibilities Manage the assets collection portfolio for the region and ensure the set objectives are met on recoveries and delinquency numbers Manage the overall collection and portfolio risk management structure through the optimal mix of: In-house collection team Recovery agencies Additional interventions like legal, civic authorities, etc. Ensure the process compliance across internal and external team members Manage the portfolio risk and ensure high standards of compliance on collections, organization reputation, etc. Manage team and region performance Work closely with CM and other stakeholders like business, operation, legal and compliance Highlight variance in previous months performance. Monitor timely cash deposition and ensure reflection of the same on system in less than 24 hours Ensure timely Crisis Management. Ensure coverage of portfolios through regular reviews. Daily monitoring of all groups for the locations assigned Ensure locations targets are aligned to targets for Pan India Location travel as and when required for review and to ensure performance Target to achieve monthly targets for all assigned locations and monitor performance To ensure minimal flows to higher buckets / Group Monitoring of Bucket movement within each group Update feedback trails on system and sending daily collection reports to the concerned reporting head. To regularly visit delinquent customer / merchant for the updating of overdue amounts To effectively manage all customer/ merchant related complaints and issues. Preferred candidate profile Team Management and Field Executives Experience in handling mass data volumes Should be presentable with good communication skills. Should have knowledge of the Collection Process. Professional approach towards the Customer. Ability to command authority but humble and sincere in behaviour Good convincing skills Aware of Collection Code of Conduct Handled Hard buckets/Post-dated cheque cases of Large Ticket size Should have relevant work experience; with the latest stint being in collections Good data management, analytical and team management skills. Proficiency in local language for the region is essential

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2.0 - 7.0 years

4 - 4 Lacs

pune

Work from Office

Must have exp. in tele-calling, customer service or collections. Initiate outbound calls to customers with outstanding credit card bills. Negotiate with customers to complete their due bill payments through suitable repayment options. Perks and benefits - 6 week offs in a month - Free meals are provided

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10.0 - 15.0 years

5 - 10 Lacs

tirupati, hyderabad

Work from Office

We are looking for a dedicated and qualified professional to join our organization in the role outlined below. This position offers an opportunity to contribute to our mission while developing your skills in a collaborative environment. Setting targets on resolution for each Bucket as per the industry standards or as per the benchmark already set by the bank. To create and implement a strategy to improve the collections portfolio. To manage the Collection agency in their respective location. To ensure daily case-wise review with the field collection executive. To maintain Collection efficiency reports. To ensure that the collection executives comply with the company’s policy when contacting individuals or corporates to collect the dues. To ensure that all the collection executives are DRA certified. To monitor field visit reports thereby to ascertain the efficiency of collection. To perform a random audit with regard to the process. To ensure that the field executives are trained enough with regard to debt collection. Roles and Responsibilities Setting targets on resolution for each Bucket as per the industry standards or as per the benchmark already set by the bank. To create and implement a strategy to improve the collections portfolio. To manage the Collection agency in their respective location. To ensure daily case-wise review with the field collection executive. To maintain Collection efficiency reports. To ensure that the collection executives comply with the company’s policy when contacting individuals or corporates to collect the dues. To ensure that all the collection executives are DRA certified. To monitor field visit reports thereby to ascertain the efficiency of collection. To perform a random audit with regard to the process. To ensure that the field executives are trained enough with regard to debt collection.

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2.0 - 5.0 years

7 - 11 Lacs

gurugram

Work from Office

Daily Collection report to the Management of group companies. Weekly updates on Group outstanding Status. Chasing clients for outstanding. Co-Ordinating with team members for long-term debts.

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Exploring Collection Management Jobs in India

The collection management job market in India is experiencing significant growth as more companies are realizing the importance of managing their collections effectively. Collection management professionals play a crucial role in ensuring that businesses maintain healthy cash flow by collecting outstanding payments from customers. If you are considering a career in collection management, India offers a wide range of opportunities across various industries.

Top Hiring Locations in India

Here are 5 major cities in India actively hiring for collection management roles: - Mumbai - Delhi - Bangalore - Chennai - Hyderabad

Average Salary Range

The average salary range for collection management professionals in India varies based on experience levels. Entry-level positions may start at around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.

Career Path

A typical career path in collection management may include roles such as: - Collection Executive - Senior Collection Officer - Collection Manager - Head of Collections

Related Skills

In addition to collection management expertise, professionals in this field are often expected to have skills such as: - Strong communication and negotiation skills - Knowledge of legal regulations related to debt collection - Analytical thinking and problem-solving abilities - Proficiency in using collection management software

Interview Questions

Here are 25 interview questions you may encounter for collection management roles: - What experience do you have in the collection management field? (basic) - How do you handle difficult conversations with customers who are behind on payments? (medium) - Can you explain the steps you take to prioritize collections? (medium) - How do you stay updated on changes in collection laws and regulations? (advanced) - Describe a challenging collection case you successfully resolved. (medium) - How do you handle situations where customers dispute the amount owed? (medium) - What strategies do you use to motivate team members in a collection team? (medium) - How do you ensure compliance with company policies and procedures in your collection efforts? (basic) - What metrics do you use to measure the effectiveness of your collection efforts? (medium) - How do you handle situations where customers request payment extensions? (medium) - Describe a time when you had to escalate a collection case to management. (medium) - How do you prioritize high-value accounts in your collection strategy? (medium) - What software tools have you used for collection management in the past? (basic) - How do you handle situations where customers request a settlement on their outstanding debt? (medium) - What steps do you take to prevent accounts from becoming delinquent in the first place? (medium) - How do you ensure confidentiality and data security in your collection processes? (basic) - Describe a time when you had to work with legal counsel on a collection matter. (medium) - How do you handle situations where customers are facing financial hardship? (medium) - What do you do to ensure accurate documentation of collection activities? (basic) - How do you handle situations where customers refuse to communicate with the collection team? (medium) - What strategies do you use to effectively communicate payment deadlines to customers? (basic) - How do you handle situations where customers claim they never received payment reminders? (medium) - Describe a time when you had to negotiate a payment plan with a difficult customer. (medium) - How do you ensure that your collection efforts are in line with ethical standards? (medium) - What steps do you take to recover payments from customers who have moved without providing a forwarding address? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in collection management, remember to showcase your expertise in communication, problem-solving, and compliance. With the right skills and experience, you can excel in this dynamic field and make a significant impact on a company's financial health. Prepare thoroughly and apply confidently for collection management roles in India. Good luck!

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