9 Collection Management Jobs
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0.0 years
Bengaluru, Karnataka, India
On-site
Job Description Timely cash collection of customer accounts, assessing credit worthiness, minimizing bad debts and ensuring contract compliance and/or recommending legal action. Responsibilities You will assist in the collection, management, and resolution of outstanding invoices from past due accounts. Collect overpayments from current and former employees. Work with departmental managers to eliminate root cause of overpayment. Interfaces with sales support, accounts receivable, and directly with the customer to determine the ability to pay, communicate contractual specifications, and enforce remedies in reconciling accounts. Manage portfolio of accounts including delinquency, write-offs, c...
Posted 2 days ago
2.0 - 7.0 years
3 - 5 Lacs
Hyderabad, Bengaluru
Work from Office
Roles and Responsibilities Manage a team responsible for collection of outstanding debts from customers. Oversee daily operations, ensuring timely recovery of loans and credit cards. Develop strategies to reduce shrinkage, attrition, AHT, SLA, KPI & KRA targets. Handle people management tasks such as drafting reports on collections process improvements. Ensure compliance with banking regulations during loan collection processes. Desired Candidate Profile 2-7 years of experience in Debt Recovery Agent (DRA) certification preferred. Strong understanding of Collections Process, Credit Collection, Loan Collection, People Management Skills. Excellent communication skills for effective customer in...
Posted 1 week ago
3.0 - 8.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job description Role & responsibilities We are looking for an experienced and results-driven Collections Manager to lead collections for unsecured personal loans and business loans. The ideal candidate will have hands-on experience in managing both in-house teams and external collection agencies/vendors. This role requires strong leadership, compliance awareness, and the ability to drive recovery performance while maintaining a customer-centric approach. Key Responsibilities: Lead and manage end-to-end collections for unsecured personal and business loan portfolios. Develop, implement, and monitor collection strategies to reduce delinquency and improve recovery rates. Manage a team of in-hou...
Posted 2 weeks ago
4.0 - 8.0 years
Chennai
Work from Office
Excellent Opportunity Walk -in drive at HCLTech for OTC, Disputes, Billing, - Chennai on 22nd-24th Jan'25 Skill 1: OTC, Dispute Management/Dispute Resolution Analyze recurring dispute trends and identify root causes. Collaborate with cross-functional teams to resolve medium-complexity disputes. Prepare and present dispute dashboards to stakeholders. Recommend process improvements to reduce dispute volume. Train new associates on dispute handling procedures. Ensure documentation is audit-ready and compliant. Monitor SLA adherence and flag delays. Support internal audits and compliance checks. Stakeholder Management Handle escalations and communicate with senior stakeholders. Advanced Reportin...
Posted 2 weeks ago
2.0 - 5.0 years
Chennai
Work from Office
HCLTech Walk-In Drive For OTC Collections ( 2-5 Years ) 21st Jan HR SPOC: Sobiya Venue: HCLTech, AMB6, 104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058 Profile: OTC Collection Major Responsibilities: - Collection of all complex/high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs Implementation of service stops/ remove stops according to process. Review of UMCC and on account payments as per ICMP guidelines Identify the potential write-offs for clearing aged debts. Accountability for debt and cash targets achievement on a quarterly/monthly basis Timely and correct dunning pr...
Posted 2 weeks ago
3.0 - 8.0 years
4 - 7 Lacs
Navi mumbai
Work from Office
Job Description Collections Manager (PL) | Bucket X – Call Centre Department: Retail Collections SubFunction: Personal Loan Collections – Call Centre Role Title: Collections Manager – PL (Bucket X) Location: Airoli Tower, Navi Mumbai (West) Experience Required 5 to 10 Years Mandatory experience in Personal Loan / Unsecured Loan Call Centre Collections Handson exposure to Bucket X (Writtenoff / Hard Bucket) Role Overview The Collections Manager – PL (Bucket X) will be responsible for managing high delinquency personal loan portfolios through the call centre channel , driving resolution, recovery, and rollbacks while ensuring compliance with regulatory and internal collection norms . Key Respo...
Posted 3 weeks ago
10.0 - 13.0 years
16 - 18 Lacs
Vadodara
Work from Office
Manage collection (O to N) for assigned territory, lead a team, manage collection agencies, drive recoveries, ensure data accuracy & optimize collection strategies for 70-80cr PL/Digital PL portfolio for assigned region. Notice not more than 60 Days Required Candidate profile Ideal canddiate is someone with 10+ yrs exp in (PL/Digital PL), 7+ yrs team handling (X to N bkt), min 50-60cr portfolio. Must've managed collection agencies & have excellent data mgmt skills. Perks and benefits Attractive incentives
Posted 3 weeks ago
5.0 - 10.0 years
5 - 12 Lacs
Kolkata, Hyderabad, Gurugram
Work from Office
hiring for OTC /DSO/B2B Collections Mi. 5+ yr (2 yr as TL / 1 yr as AM on paper) - 8 L Min. 8+ yr (1 yr as Manager on paper) - 12.5 LPA US Shift 1 side Cab 5 days working notice: 0 to 30 days Contact@ 7289094130 / yashika.imaginator@gmail.com Required Candidate profile Team handling experience is required
Posted 4 weeks ago
3.0 - 7.0 years
Coimbatore, All india
On-site
Role Overview: As a SAP FSCM Senior Consultant at EY, you will have the opportunity to leverage your expertise and experience in SAP S4 Hana Credit, Collection, and Dispute Management to contribute to building a better working world. Your unique voice and perspective will play a crucial role in enhancing EY's capabilities and services. Key Responsibilities: - Must be a qualified CA / ICWA / MBA Finance / Mcom with 3-7 years of experience in SAP S4 Hana Credit / Collection / Dispute Management. - Demonstrated experience in at least 2 end-to-end implementations of SAP FSCM Credit Management, Collection Management, and Dispute Management, including cash application-High Rad Integration. - Profi...
Posted 1 month ago
Exploring Collection Management Jobs in India
The collection management job market in India is experiencing significant growth as more companies are realizing the importance of managing their collections effectively. Collection management professionals play a crucial role in ensuring that businesses maintain healthy cash flow by collecting outstanding payments from customers. If you are considering a career in collection management, India offers a wide range of opportunities across various industries.
Top Hiring Locations in India
Here are 5 major cities in India actively hiring for collection management roles: - Mumbai - Delhi - Bangalore - Chennai - Hyderabad
Average Salary Range
The average salary range for collection management professionals in India varies based on experience levels. Entry-level positions may start at around INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 8-12 lakhs per annum.
Career Path
A typical career path in collection management may include roles such as: - Collection Executive - Senior Collection Officer - Collection Manager - Head of Collections
Related Skills
In addition to collection management expertise, professionals in this field are often expected to have skills such as: - Strong communication and negotiation skills - Knowledge of legal regulations related to debt collection - Analytical thinking and problem-solving abilities - Proficiency in using collection management software
Interview Questions
Here are 25 interview questions you may encounter for collection management roles: - What experience do you have in the collection management field? (basic) - How do you handle difficult conversations with customers who are behind on payments? (medium) - Can you explain the steps you take to prioritize collections? (medium) - How do you stay updated on changes in collection laws and regulations? (advanced) - Describe a challenging collection case you successfully resolved. (medium) - How do you handle situations where customers dispute the amount owed? (medium) - What strategies do you use to motivate team members in a collection team? (medium) - How do you ensure compliance with company policies and procedures in your collection efforts? (basic) - What metrics do you use to measure the effectiveness of your collection efforts? (medium) - How do you handle situations where customers request payment extensions? (medium) - Describe a time when you had to escalate a collection case to management. (medium) - How do you prioritize high-value accounts in your collection strategy? (medium) - What software tools have you used for collection management in the past? (basic) - How do you handle situations where customers request a settlement on their outstanding debt? (medium) - What steps do you take to prevent accounts from becoming delinquent in the first place? (medium) - How do you ensure confidentiality and data security in your collection processes? (basic) - Describe a time when you had to work with legal counsel on a collection matter. (medium) - How do you handle situations where customers are facing financial hardship? (medium) - What do you do to ensure accurate documentation of collection activities? (basic) - How do you handle situations where customers refuse to communicate with the collection team? (medium) - What strategies do you use to effectively communicate payment deadlines to customers? (basic) - How do you handle situations where customers claim they never received payment reminders? (medium) - Describe a time when you had to negotiate a payment plan with a difficult customer. (medium) - How do you ensure that your collection efforts are in line with ethical standards? (medium) - What steps do you take to recover payments from customers who have moved without providing a forwarding address? (medium)
Closing Remark
As you prepare for interviews and explore opportunities in collection management, remember to showcase your expertise in communication, problem-solving, and compliance. With the right skills and experience, you can excel in this dynamic field and make a significant impact on a company's financial health. Prepare thoroughly and apply confidently for collection management roles in India. Good luck!
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