13 Roaster Management Jobs

Key Responsibilities: Plan and manage Google & Meta ad campaigns Email & WhatsApp marketing for engagement Analyze data to boost ROI and reduce costs Align messaging with brand and product goals Collaborate with cross-functional teams for execution

Role & responsibilities Supervision and Leading : Lead and mentor a team of Level 1 Support Technicians, ensuring they follow best practices and meet performance targets. Schedule shifts, allocate tasks, and manage workload distribution among team members. Provide training and support for team members to enhance their technical and customer service skills. Issue Resolution : Handle escalated or complex technical issues, guiding team members in resolving them. Monitor ticket queues and ensure that support requests are addressed. Customer Service : Maintain a customer-centric approach, ensuring a high level of customer satisfaction. Act as a point of contact for customers with challenging issues and work to achieve resolution while maintaining a positive customer experience. Documentation and Reporting : Ensure that all support activities are accurately documented, and knowledge bases are kept up-to-date. Generate regular reports on support team performance and identify areas for improvement. Collaboration : Collaborate with other support levels and departments to resolve issues that require Level 2 or Level 3 support. Quality Assurance : Implement quality assurance and monitoring processes to ensure consistent and high-quality support services. Preferred candidate profile * Bachelor's degree in a related field (or equivalent work experience). * Proven experience in a Level 1 or technical support role. * Strong leadership and team management skills. * Excellent problem-solving and communication skills. * Proficiency in relevant software and tools, specially DMS, ERP, or CRM tools. * Knowledge of ITIL or other IT service management frameworks is a plus.

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Role & responsibilities: -Coordinate and Supervise a team of phlebotomist -Plan daily scheduled, allocate routes, and optimize travel times to maximize efficiency -Ensure that samples are collected, labelled, and transported correctly without contamination. -Train staff on sample collection techniques, patient handling and safety protocols -Monitor and manage stock levels of collection Kits, PPE and other supplies. -Ensure timely delivery of samples to the lab and follow up on any discrepancies or delays.

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

Role & responsibilities Operations & Execution Oversee day-to-day operations in clinic. Ensure seamless coordination between dermatologists, technicians, logistics, and customer service teams. Monitor inventory, supply chain, and service availability to meet demand efficiently. Revenue & Business Growth Drive customer acquisition and retention strategies in collaboration with marketing and sales teams. Identify business expansion opportunities, including partnerships with local businesses, dermatologists, and wellness centers. Optimize pricing models, service offerings, and promotional activities to maximize profitability. Customer Experience & Service Quality Ensure high standards of service delivery, customer satisfaction, and brand consistency. Handle escalations and implement processes to improve customer feedback management. Work closely with the product and technology teams to enhance service offerings based on customer insights. Team Leadership & Performance Management Build, train, and manage a high-performing operations team, including customer service, logistics, and clinic staff. Set KPIs, track performance, and ensure operational targets are met. Foster a culture of excellence, accountability, and continuous improvement. Compliance & Process Optimization Ensure adherence to health and safety regulations, local government guidelines, and company policies. Identify inefficiencies in workflows and implement process improvements. Leverage technology and data analytics to enhance operational efficiency Preferred candidate profile Looking for a candidate who is having experience in the logistics, operations, routing, CRM, and roaster management.

immediate joiners only. Please prioritize customer service profiles with certification in digital marketing or interest in switching to digital marketing with basic knowledge . LMS Support Consultant - Ads Email - Vendor Onboarding Skills Outline

Role & responsibilities :- To manage express Store operations for Blinkit in the designated region/location. Managing employee schedules (Rosters), conducting performance reviews and enforcing disciplinary actions. Monitoring and maintaining suitable store inventory levels, performing Weekly audit at the store. Ensuring the store environment complies with health and safety regulations i.e. maintaining cleanliness and hygiene at store Level. Responsible to uphold the culture and ensure decorum and discipline within the store team i.e. following rosters and punctuality of the employees. Maintaining a clean, organized and aesthetically pleasing store front.

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

MEGA HIRING | TEAM LEAD | DOMESTIC PROCESS | CUSTOMER SERVICE VOICE PROCESS Job Title: Team Lead Customer Service (Domestic Voice) Location: Noida & Gurgaon Employment Type: Full-Time Work Mode: Walk-in Interview Only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider, committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced Team Leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: - Minimum 3 years of overall experience in the BPO/customer service industry - At least 1 year of on-paper experience as a Team Lead in a domestic voice process - Excellent communication and interpersonal skills - Proven ability to manage and motivate teams effectively - Comfortable with a 6-day working schedule Salary: - In-hand package: Up to 35,000 per month Key Responsibilities: - Lead and manage a team of customer service executives, ensuring they meet performance targets - Monitor and track team performance metrics, including productivity, quality, and customer satisfaction - Handle customer escalations and ensure timely resolution of issues - Provide regular coaching, feedback, and support to enhance team performance - Collaborate with the quality and training teams to improve service delivery standards - Prepare detailed performance reports and ensure adherence to service guidelines - Foster a positive and collaborative work environment Interview Details: - Mode: Walk-in interview only - Immediate joiners or candidates with a maximum 15-day notice period will be preferred How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) . For ongoing job updates, follow our WhatsApp hiring channel: https://lnkd.in/ewAPNNk9 #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Roles and Responsibilities Manage daily operations to achieve targets, ensuring efficient use of resources. Oversee field operations, including planning, execution, and monitoring of projects. Develop and implement process management strategies to improve operational efficiency. Collaborate with team members to resolve issues and optimize processes. Ensure compliance with company policies, procedures, and regulatory requirements.

Role & responsibilities 1. Work shifts in alignment with the production line. 2. Manage employee onboarding/offboarding processes, daily attendance, and file management. 3. Maintain and operate the HR service system, regularly analyze and summarize system data. 4. Handle employee suggestions, complaints, and emergency reports, and promptly address employee inquiries and exceptions (e.g., transfer management, attendance and leave management, business travel, gifts, information maintenance, ID card issuance, etc.). 5. Conduct routine onboarding training and pre-job training for new employees. Preferred candidate profile 1. Experience 1-3 years in HR or admin roles; manufacturing experience preferred. 2. Payroll & Attendance – Knowledge of employee movements, leave, payroll, and labor laws. 3. HR Systems – Experience with SAP, Workday, or attendance management tools. 4. Problem-Solving – Handle employee queries, hotline support, and attendance issues. 5. Records Management – Maintain accurate employee files and documentation. 6. Communication – Strong interpersonal skills for employee support and issue resolution. 7. Technical Skills – Proficiency in MS Office; data analysis and reporting abilities. 8. Time Management – Work efficiently in a fast-paced environment with attention to detail. Perks and benefits