22 Roaster Management Jobs

Role & responsibilities Floor Management Day to day operations management Customer Handling & Customer Service Coordination within department & different center-if required Coordination with Call Center Team Coordination with different types of center Time Management Escalation/Complaint Handling NPS Score Management Roaster Management Appointment Confirmation Calling & Management Front Office Management Doctors Coordination & Management Up selling & Cross Selling Team Management & Grooming Case Study Preparation Measures to prevent escalations & complaint Preferred candidate profile Graduate/Post Graduate Preferably from Hospital/Diagnostics who has Customer Service & Team Handling knowledge for more than 5 yrs & above Good Communication Skills Decision Making Skills

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer issues effectively Monitor shrinkage, attrition, roster adherence, and daily reporting Drive continuous improvements in team performance through coaching and feedback Collaborate with cross-functional departments for seamless workflow Conduct regular team huddles, reviews, and performance tracking Eligibility Criteria: Graduate in any stream (mandatory) Minimum 4 years of overall BPO experience At least 1 year of on-paper team leading/people management experience in BPO operations Excellent communication in English and Hindi Strong leadership and analytical skills Should be comfortable with 24/7 rotational shifts (Day shifts for females) Immediate joiners preferred Salary & Benefits: Salary: Up to 5.5 LPA (based on current package and experience) 6 days working, rotational week offs No cab facility provided How to Apply: Interested candidates can share their updated resume on WhatsApp at 9696714723 (Homa) . If the call goes unanswered, kindly drop a message mentioning the role. Stay Updated: Follow our WhatsApp hiring channel for future openings: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #Hiring #TeamLeader #BangaloreJobs #VoiceProcess #EcommerceSupport #DomesticBPO #OperationsLeadership #TeamHandling #CustomerServiceJobs #ImmediateJoiners #CareerOpportunity #ShiningStarsITPL #ApplyNow

JOB OPPORTUNITY AT MAHARSHTRA CYBER DEPARTMENT OPENING FOR CALL CENTER MANAGER Experience & Salary 6 to 10 years Between -10 to 11 lpa Qualification - Criteria: BCA/BSC/BE/Btech/Diploma after HSC. Work environment 24X7 Language proficiency Marathi & English mandatory Hindi preferred Job Description Call Quality Analysis Resource Management Escalation Management SLA Management Roaster management Basic Cyber Security knowledge, telecom, value systems. Good comm skills is must & Presentable Incident Response Coordination Incident Documentation and Reporting Coordination with Cyber Security Cell Strong analytical and problem-solving abilities Interested candidates share cvs 7977839212 or email nikhil.n@aforeserve.co.in

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Job Functions/Responsibilities Providing Access Card for all the employees (new Joines) Revoking the access for access card for deactivated employees. Monitoring access data Coordinating for various travelling assignment assigned to employees. Ensuring the requirements is met as per ISO audit Standards. Monitoring the temperature level across the floors. Report generation as per departmental requirement Shift Transportation: Roster Preparation, Fleet Management, Interaction with Vendor Staff Additional Business requirements, Cab Audit, Cost Saving, Customer Interaction: Employees Safety, Handling Escalations, Employee satisfaction as per ESAT, Working relationship with employees, Transport reports: Transport Reports, Compliance report, General Admin: Vendor coordination, General admin support on all aspects, Compliance report, Procurement on need basis, On-time work completion Invoice Process: Invoice process, Invoice tracker Comfortable with rotational shift. Other Skills/Abilities: English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Computer Knowledge Intermediate knowledge of computer application and computer usage like MS Office, Internet, and web-based applications. Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology Contact Person : Staney William (Recruitment) Phone Number : 9108489853

Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that youll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment for all associates. • Proactively identify and lead process improvement initiatives and Lean tools SUPERVISORY RESPONSIBILITIES: You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. Role & responsibilities Preferred candidate profile

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

A Shift Manager in a Quick Service Restaurant (QSR) in India is responsible for overseeing the daily operations of the restaurant during their assigned shift . This includes ensuring customer satisfaction, staff efficiency, and compliance with company standards and food safety regulations. They also act as a key support to the Restaurant Manager in leading the team and maintaining operational excellence. Key Responsibilities: Team Supervision: Managing and motivating team members, delegating tasks, and ensuring staff performance. Customer Service: Providing excellent customer service, handling customer complaints, and maintaining a positive dining experience. Operations & Inventory Management: Overseeing daily operations, maintaining inventory levels, and ensuring smooth workflow. Reporting: Preparing and submitting shift reports, including sales, customer feedback, and operational challenges. Food Safety: Ensuring adherence to food safety standards and hygiene protocols. Training: Assisting in the training and development of new staff members. Cost Control: Tracking daily costs and revenues, and identifying areas for potential cost savings. Maintaining Logbook: Maintaining accurate records of daily activities and any issues that arise. Shift Planning: Creating work schedules and assigning tasks to employees. Stock Management: Managing inventory levels, placing orders, and ensuring sufficient supplies. Skills Required: Strong leadership and communication skills. Excellent customer service skills. Ability to manage and motivate a team. Problem-solving and decision-making skills. Organizational and time management skills. Knowledge of food safety and hygiene standards. Inventory management experience. Basic computer skills. Experience in a QSR or food and beverage industry is preferred

Responsibilities: Seeking a tech lead with 35 yrs experience in cloud product implementation, 12 yrs in team supervision, skilled in cross-functional collaboration, product development, and ensuring SLA compliance via proactive monitoring. Provident fund Health insurance Annual bonus

Key Responsibilities: Plan and manage Google & Meta ad campaigns Email & WhatsApp marketing for engagement Analyze data to boost ROI and reduce costs Align messaging with brand and product goals Collaborate with cross-functional teams for execution

Role & responsibilities Supervision and Leading : Lead and mentor a team of Level 1 Support Technicians, ensuring they follow best practices and meet performance targets. Schedule shifts, allocate tasks, and manage workload distribution among team members. Provide training and support for team members to enhance their technical and customer service skills. Issue Resolution : Handle escalated or complex technical issues, guiding team members in resolving them. Monitor ticket queues and ensure that support requests are addressed. Customer Service : Maintain a customer-centric approach, ensuring a high level of customer satisfaction. Act as a point of contact for customers with challenging issues and work to achieve resolution while maintaining a positive customer experience. Documentation and Reporting : Ensure that all support activities are accurately documented, and knowledge bases are kept up-to-date. Generate regular reports on support team performance and identify areas for improvement. Collaboration : Collaborate with other support levels and departments to resolve issues that require Level 2 or Level 3 support. Quality Assurance : Implement quality assurance and monitoring processes to ensure consistent and high-quality support services. Preferred candidate profile * Bachelor's degree in a related field (or equivalent work experience). * Proven experience in a Level 1 or technical support role. * Strong leadership and team management skills. * Excellent problem-solving and communication skills. * Proficiency in relevant software and tools, specially DMS, ERP, or CRM tools. * Knowledge of ITIL or other IT service management frameworks is a plus.

Job Description The Team Lead position is responsible for leading the employees on the Service Desk team in support of Customer engagements. The Team Lead is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Job Responsibility : Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Approves and monitors employee timecards, schedule adherence, and attendance. Responsible for conducting regular coaching sessions and for the retention of team members. Monitors interaction volume and trends and takes appropriate action, requesting staffing adjustments when necessary to the Manager. Understands and works within SLAs and KPIs to fulfill Companys obligations. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job performance; motivating, coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. Drives improvement and accountability for team based on Quality team and customer satisfaction feedback. Acts as a point of contact for customer inquiries and escalations. Works in an on-call capacity as needed. Required Experience, Education and Knowledge: Must be proficient in Microsoft Office. 5 years relevant helpdesk experience and Application support experience. Minimum of two years of supervisory experience. Experience with ITIL best practices. ITIL Foundations certification preferred. Ability & Skills: Ability to multitask and complete tasks effectively. Excellent verbal and written communication skills. Ability to mentor and help in the professional growth of others. Highly developed interpersonal skills. Strong problem solving, conflict resolution, and customer service skills. Ability to work independently and maintain professional working relationships with coworkers. Ability to obtain information from all relevant sources and use information to identify solutions.

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management Conduct periodic performance reviews of direct reports and levels below through effective feedback Preferred candidate profile 1) Experienced In Tele Collection Only Collections, Min 9-15 yr Experience. 2) Ability to handle large Manpower and Manage Entire North Location with Large Portfolio Size. of Tele Collection Portfolio Size. 3) Self Motivated and data Driven Strategy. 4) Dialer Management & Team handle. 3) Self Motivated and data Driven Strategy, Roaster Management. 6) Based out of Delhi NCR Only or Preferred to relocate to the Job Location.

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) knowledge on Microsoft Excel.

Role & responsibilities: -Coordinate and Supervise a team of phlebotomist -Plan daily scheduled, allocate routes, and optimize travel times to maximize efficiency -Ensure that samples are collected, labelled, and transported correctly without contamination. -Train staff on sample collection techniques, patient handling and safety protocols -Monitor and manage stock levels of collection Kits, PPE and other supplies. -Ensure timely delivery of samples to the lab and follow up on any discrepancies or delays.

Role & responsibilities 1.Manage & motivate team of 200 operators & 10 TLs. 2.Manage the Collection process for assigned campaign(s)/Portfolio(s) 3.Ensure delivering individual calls target, SLA & KPI 4.Maximize Productivity by increasing Kept/Call, RPC%, PTP%, & Kept% Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analyzing relevant reports, making reports and reporting to management on areas of improvement. 5.Conducting team meetings, pre/post/mid shifts. 6. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred. 7.To supervise the workload of the team, allocating team members to optimize service provision and administrative support across the hours of the operation of the Contact Centre. 8.Attrition, Shrinkage, roster management. 9.Managing PIP (Performance improvement Plan) of the team members Preferred candidate profile Collections, Team Management Skills, Process Management, Rostering, Attrition Management, Shrinkage Control. Multiple Language Preferred ;- English, Tamil, Kannada, Hindi

Role & responsibilities Operations & Execution Oversee day-to-day operations in clinic. Ensure seamless coordination between dermatologists, technicians, logistics, and customer service teams. Monitor inventory, supply chain, and service availability to meet demand efficiently. Revenue & Business Growth Drive customer acquisition and retention strategies in collaboration with marketing and sales teams. Identify business expansion opportunities, including partnerships with local businesses, dermatologists, and wellness centers. Optimize pricing models, service offerings, and promotional activities to maximize profitability. Customer Experience & Service Quality Ensure high standards of service delivery, customer satisfaction, and brand consistency. Handle escalations and implement processes to improve customer feedback management. Work closely with the product and technology teams to enhance service offerings based on customer insights. Team Leadership & Performance Management Build, train, and manage a high-performing operations team, including customer service, logistics, and clinic staff. Set KPIs, track performance, and ensure operational targets are met. Foster a culture of excellence, accountability, and continuous improvement. Compliance & Process Optimization Ensure adherence to health and safety regulations, local government guidelines, and company policies. Identify inefficiencies in workflows and implement process improvements. Leverage technology and data analytics to enhance operational efficiency Preferred candidate profile Looking for a candidate who is having experience in the logistics, operations, routing, CRM, and roaster management.

immediate joiners only. Please prioritize customer service profiles with certification in digital marketing or interest in switching to digital marketing with basic knowledge . LMS Support Consultant - Ads Email - Vendor Onboarding Skills Outline

Role & responsibilities :- To manage express Store operations for Blinkit in the designated region/location. Managing employee schedules (Rosters), conducting performance reviews and enforcing disciplinary actions. Monitoring and maintaining suitable store inventory levels, performing Weekly audit at the store. Ensuring the store environment complies with health and safety regulations i.e. maintaining cleanliness and hygiene at store Level. Responsible to uphold the culture and ensure decorum and discipline within the store team i.e. following rosters and punctuality of the employees. Maintaining a clean, organized and aesthetically pleasing store front.

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow