34 Roaster Management Jobs

Role & responsibilities Oversee the day-to-day operations of BPM, including data management, performance monitoring, and attrition control for both Voice and Non-Voice processes. Ensure daily, weekly, and monthly walk-in targets are achieved. Ensure compliance with BPM Standard Operating Procedures (SOPs). Maintain accurate reports and dashboards for management review. Prepare and manage team rosters ensuring adequate coverage and productivity. Monitor time and attendance for all team members. Conduct regular call listening sessions, quality calibrations, and feedback sessions to improve performance. Maintain client CSAT (Customer Satisfaction) scores as per defined benchmarks. Prepare and m...

Key Responsibilities: Supervise housekeeping, security, canteen, and plant maintenance . Manage attendance, overtime, and shift records for staff and contract labor. Coordinate local purchases , transport, and accommodation arrangements. Handle new employee joining formalities , ID cards, and uniform distribution. Maintain employee records and send reports to HR Head. Support employee welfare and engagement activities . Ensure discipline, cleanliness, and safety across the plant. Qualifications & Experience: Education: Graduate / Diploma in HR or Administration. Experience: 2-4 years in plant admin or HR operations (preferably in feed or manufacturing). Skills: Good communication, MS Office,...

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, w...

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, w...

Title: Operations Manager Location- Gurugram Type- Full Time / On Site Key Responsibilities Design and implement operational strategies to enhance efficiency and drive growth. Monitor performance via data analytics and report on operational health (KPIs, quality, timelines, budgets) Handle process improvement, risk mitigation, and customer satisfaction Manage daily operations to achieve targets, ensuring efficient use of resources. Oversee field operations, including planning, execution, and monitoring of projects. Develop and implement process management strategies to improve operational efficiency. Collaborate with team members to resolve issues and optimize processes. Ensure compliance wi...

Role & responsibilities Ensuring flawless execution of operations with excellent customer service standards , ensuring the smooth running of shift, Ensure proper utilization of team to get the best efficiency in Restaurant. Optimise use of Equipments. Strict follow on the Hygiene standards which are prescribed by the comapany to meet the Pizza Production at restaurant, zero compromise. To insure the quality parameters to be followed during the operations. Preferred candidate profile Shift manager or similar experience in a reputed QSR brand, Managers with minimum 3-5 years of working expecience with QSR

Production of roasted beans and roast & ground (R&G) coffee to meet diverse B2B customer requirements. expertise in roasting and grinding and a strong sensory understanding of coffee to create blends that deliver on flavour, aroma and quality. Travel allowance Health insurance Annual bonus Leave encashment Provident fund

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high cu...

Role & responsibilities Optimal utilization of all SA's depending on Buying cycle, Weekends, Holidays, Festivals. Ensures proper ROTA management on a daily, weekly and monthly basis. Timely intimation to ASM and SM if recruitment gaps appear. Raise alarm on shrinkage patterns. Ensure that the floor is ready before store opens and closely monitor Hygiene, FIFO, timely refilling, proper display & correct price boards to provide customer satisfaction & convenience. Ensure that the Remarks mentioned in Purchase Floor Walk register are implemented & do timely updation of registers. Ensure that the store is ready for the evening footfall and stocks are moved from warehouse to floor late in evening...

Role & responsibilities Optimal utilization of all SA's depending on Buying cycle, Weekends, Holidays, Festivals. Ensures proper ROTA management on a daily, weekly and monthly basis. Timely intimation to ASM and SM if recruitment gaps appear. Raise alarm on shrinkage patterns. Ensure that the floor is ready before store opens and closely monitor Hygiene, FIFO, timely refilling, proper display & correct price boards to provide customer satisfaction & convenience. Ensure that the Remarks mentioned in Purchase Floor Walk register are implemented & do timely updation of registers. Ensure that the store is ready for the evening footfall and stocks are moved from warehouse to floor late in evening...

Role & responsibilities Floor Management Day to day operations management Customer Handling & Customer Service Coordination within department & different center-if required Coordination with Call Center Team Coordination with different types of center Time Management Escalation/Complaint Handling NPS Score Management Roaster Management Appointment Confirmation Calling & Management Front Office Management Doctors Coordination & Management Up selling & Cross Selling Team Management & Grooming Case Study Preparation Measures to prevent escalations & complaint Preferred candidate profile Graduate/Post Graduate Preferably from Hospital/Diagnostics who has Customer Service & Team Handling knowledg...

Hiring | Team Lead | Inbound Voice Process | Domestic E-commerce | Bangalore We are hiring experienced Team Leaders for a domestic voice process (e-commerce) with a multinational BPO in Bangalore . This is a great opportunity for professionals passionate about operations, people management, and customer satisfaction. Job Title: Team Lead Customer Support (Inbound Voice) Location: Bangalore Industry: BPO – E-commerce Voice Process Employment Type: Full-Time | Work from Office Key Responsibilities: Lead and manage a team of customer service representatives handling inbound calls Ensure smooth floor operations and adherence to SLAs, AHT, and CSAT targets Handle escalations and resolve customer ...

JOB OPPORTUNITY AT MAHARSHTRA CYBER DEPARTMENT OPENING FOR CALL CENTER MANAGER Experience & Salary 6 to 10 years Between -10 to 11 lpa Qualification - Criteria: BCA/BSC/BE/Btech/Diploma after HSC. Work environment 24X7 Language proficiency Marathi & English mandatory Hindi preferred Job Description Call Quality Analysis Resource Management Escalation Management SLA Management Roaster management Basic Cyber Security knowledge, telecom, value systems. Good comm skills is must & Presentable Incident Response Coordination Incident Documentation and Reporting Coordination with Cyber Security Cell Strong analytical and problem-solving abilities Interested candidates share cvs 7977839212 or email n...

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Job Functions/Responsibilities Providing Access Card for all the employees (new Joines) Revoking the access for access card for deactivated employees. Monitoring access data Coordinating for various travelling assignment assigned to employees. Ensuring the requirements is met as per ISO audit Standards. Monitoring the temperature level across the floors. Report generation as per departmental requirement Shift Transportation: Roster Preparation, Fleet Management, Interaction with Vendor Staff Additional Business requirements, Cab Audit, Cost Saving, Customer Interaction: Employees Safety, Handling Escalations, Employee satisfaction as per ESAT, Working relationship with employees, Transport r...

Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that youll always focus on are the safety, quality, customer experience, and productivity of your department. • Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives. • Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals. • Support all safety programs and OSHA compliance to ensure a safe work environment...

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: Ankitapisal@peshr.com/9004076848 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services. Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Location:Lower Parel Experience:4+ Years contact: kanchan@peshr.com/9867762401 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

!!Hiring for CMM level 5 organisation!!Ensure that specific and measurable targets are developed for all IT services.Monitor service performance against SLAs.Should be flexible to work in rotational shifts.People management includes roster management Required Candidate profile Designation:Helpdesk Lead Location:Lower Parel Experience:4+ Years contact:snehapawar@peshr.com/7021769496 Should have good communication skill (Verbal & Written) ITIL Knowledge or Certification

A Shift Manager in a Quick Service Restaurant (QSR) in India is responsible for overseeing the daily operations of the restaurant during their assigned shift . This includes ensuring customer satisfaction, staff efficiency, and compliance with company standards and food safety regulations. They also act as a key support to the Restaurant Manager in leading the team and maintaining operational excellence. Key Responsibilities: Team Supervision: Managing and motivating team members, delegating tasks, and ensuring staff performance. Customer Service: Providing excellent customer service, handling customer complaints, and maintaining a positive dining experience. Operations & Inventory Managemen...

Responsibilities: Seeking a tech lead with 35 yrs experience in cloud product implementation, 12 yrs in team supervision, skilled in cross-functional collaboration, product development, and ensuring SLA compliance via proactive monitoring. Provident fund Health insurance Annual bonus

Key Responsibilities: Plan and manage Google & Meta ad campaigns Email & WhatsApp marketing for engagement Analyze data to boost ROI and reduce costs Align messaging with brand and product goals Collaborate with cross-functional teams for execution

Role & responsibilities Supervision and Leading : Lead and mentor a team of Level 1 Support Technicians, ensuring they follow best practices and meet performance targets. Schedule shifts, allocate tasks, and manage workload distribution among team members. Provide training and support for team members to enhance their technical and customer service skills. Issue Resolution : Handle escalated or complex technical issues, guiding team members in resolving them. Monitor ticket queues and ensure that support requests are addressed. Customer Service : Maintain a customer-centric approach, ensuring a high level of customer satisfaction. Act as a point of contact for customers with challenging issu...

Job Description The Team Lead position is responsible for leading the employees on the Service Desk team in support of Customer engagements. The Team Lead is responsible for supervising employees and ensuring employees follow processes and procedures, as well as maintaining employee morale and providing a framework for employee progress and success. Job Responsibility : Responsible for achieving or exceeding monthly account-service level agreements (SLAs). Works with Operations Leadership to identify gaps and specific actions. Ensures all team members are aware of gaps and are working to overcome barriers and demonstrate effective management of improvement actions. Approves and monitors empl...

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high cu...