133 Dialer Management Jobs

Job Description: Dialer Manager WFM Location: Gurgaon (GGN) Experience Required: Minimum 8 years Role Overview The Dialer Manager – WFM will be responsible for managing dialer systems, optimizing campaign performance, supervising dialer teams, and ensuring compliance with global regulatory standards. This role requires a strong blend of technical expertise, leadership, and analytical skills to drive operational excellence in outbound business operations. Key Responsibilities 1. Dialer System Management Oversee dialer system configuration, maintenance, and troubleshooting. Implement and refine dialing strategies to maximize agent utilization and contact rates. Monitor performance metrics (cal...

Dialer Manager WFM & WFM Scheduling both positions are open for experienc into same field Candidate must have exp into WFM for Same Open to work in 24/7 enviroment call 9873356699

Oversee & manage the dialer system, including its configuration, maintenance & troubleshooting Partner with campaign managers to create dialing plans and strategies Team Supervision Reporting and Analytics Continuous Improvement Regulatory Compliance Required Candidate profile Proficiency in Excel, SQL, Access & dialer tools; capable of organizing/analyzing & implementing requirements on dialer systems 8 yrs in outbound operations. Suvidha suvidham@emsol.co.in 9911254430

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

Job Description Position: Team Leader - Sales Level: Team Leader About Policybazaar: As Indias largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users. About the Job The Telesales Team Leader is responsible for managing and overseeing a team of telesales representatives, ensuring efficient operations, and achieving sales targets while maintaining high levels of employee and customer satisfaction. The role requires strong lead...

Hi Job Seekers, Job Title: Team Lead Sales We are looking for an experienced and dynamic Team Lead Sales who can drive performance, manage a team of sales agents, and ensure consistent achievement of sales targets. The ideal candidate should have hands-on experience working on dialers, managing outbound sales operations, and leading a team of 15- 20 members. Location Options Kolkata Hiring On Priority Lucknow Positions also available Key Responsibilities Lead, manage, and motivate a team of 15 - 20 sales agents to achieve daily, weekly, and monthly sales targets. Monitor team performance, provide regular coaching, feedback, and performance improvement plans. Ensure effective utilization of t...

Overseeing automated calling systems in call center, focusing on optimizing performance, strategy,& compliance to boost contact rates & efficiency. Responsibilities include configuring dialer settings, analyzing performance data

Dialer manager Key Responsibilities 1. Dialer Management Configure, monitor, and maintain predictive, progressive, and preview dialer systems.Ensure optimal dialing strategies to maximize agent productivity and minimize idle time. 2. Campaign Setup Create and manage outbound calling campaigns.Upload and validate calling lists, ensuring compliance with Do-Not-Call (DNC) regulations. 3. Performance Monitoring Track real-time campaign performance and agent utilization.Generate and analyze reports on connect rates, drop rates, and call outcomes . 4. System Maintenance Troubleshoot dialer-related issues and coordinate with IT for resolution.Perform regular health checks and updates on dialer soft...

Hello Job Seekers, Greetings from Shining Stars ITPL! We are hiring for the position of Team Lead Sales Voice Process for our e-commerce client in Lucknow. This is a mid-level leadership role, and only candidates who match the eligibility criteria will be shortlisted. Position: Team Lead Sales Voice Location: Lucknow Client: E-commerce Sales Shift: Rotational Shift Working Days: 6 days with 1 rotational off Preferred Candidates: Lucknow / Uttar Pradesh residents only Contact: 9696714723 (Homa) Eligibility Criteria • Minimum 3 years of total BPO experience • Mandatory: At least 1 year of documented Team Lead experience in a hardcore sales process • Graduate (15 years of completed education re...

Responsibilities: 8+ Years Lead outbound dialer strategy, manage pacing, lists, and campaigns, optimise KPIs (Connect%, RPC%, Drop%), ensure DND/NDNC/TCPA compliance, troubleshoot dialer issues, drive analytics, and lead dialer analysts/RTAs.

Hi Job Seekers, We are looking for an experienced Team Leader (Sales) to join our growing team in Lucknow. Experience: Minimum 3 years overall experience, including 1 year as a Team Leader Qualification: Graduate Salary: Up to 4.5 LPA Key Roles & Responsibilities Lead, motivate, and manage a team of sales executives to achieve daily/weekly/monthly targets. Monitor team performance and provide coaching, feedback, and training where required. Analyze sales data and prepare performance reports. Manage team productivity, attendance, shrinkage, and attrition effectively. Conduct regular team meetings and sharing of best practices. Required Skills & Competencies Minimum 3 years of Overall experien...

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. The Sr. Cisco Solutions Engineer supports implementation, configuration, and operations of Cisco UC and Collaboration solutions, focusing on day-to-day support and solution enhancements. The role requires continuous learning of collaboration technologi...

Role & Responsibilities The Manager/Deputy Unit Manager Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration. Key Responsibilities- Dialer Strategy & Execution: Manage end-to-end execution of multiple dialer campaigns across vari...

Lead the end-to-end design of dialer strategies across all DMS portfolios, buckets, products, and customer segments. Define strategic segmentation logic, account prioritization frameworks, hit strategies, and multi-touch engagement plans.

JOB Title: Manager/Deputy Unit Manager-Dialer Operations (GB03A/B) Review Criteria Strong dialer manager profile Mandatory (Experience 1):Must have 5+ years of core dialer operations experience with major dialer systems Genesys, Avaya, Aspect, Ameyo Mandatory (Experience 2):Must have handled outbound volumes >150 agents Mandatory (Experience 3): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring. Mandatory (Technical 4): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc Mandatory (Functional Requirement): Must be able to work with Ops and lead daily...

Managed BPO operations, led teams, met KPIs, handled escalations, and improved process efficiency. Led BPO team, ensured SLA compliance, improved workflows, and enhanced service quality. Provident fund Health insurance

Greetings from Ienergizer.. *Hiring Alert * Contact- HR Sharandeep Kaur at 9266364422 Position: Dialer Executive Experience Reqd: 2 Years + Shifts: Rotational (Night Included) Key Skills Required:- 1. Technical & Troubleshooting experience in Voice Platform like Aspect (ALM, UIP, PRI), Altitude, Genesys etc. 2. Good Knowledge of writing & Understanding MSSQL Queries. 3. Good Understanding of SIP/ PRI. Salary Upto 40K Thanks & Regards Hiring Team Ienergizer Noida Sec 60

About DPDzero DPDzero ( www.dpdzero.com ) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost. DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund . About the role We are seeking a motivated and detail-oriented Assistant Collections Manager to support our credit card collections t...

About Us: DPDzero ( www.dpdzero.com ) is an AI Collections Company for financial institutions to run collections on autopilot. Our AI platform combines digital nudges, AI voice agents, and ethical human interventions to improve borrower experience, maximise recovery and reduce cost. DPDzero is trusted by industry leaders like IndusInd Bank, L&T Finance, Tata Capital, Moneyview, Paysense, and others to manage collections from over 1 crore borrowers in India. DPDzero is backed by GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund. Our Approach: We partner with our lenders by taking charge of their collections portfolio, allowing them to focus on customer acquisition...

Creates reports and dashboards on historical data and build intraday reports. Use advance tools/programming to automate regular tasks. Builds IVR flows, maintains system configurations and databases. Historical call data management and report logic maintenance. Maintaining a high degree of quality on the data and reports shared. Supporting the team with ongoing projects for system migration and process changes. Generating and maintaining client stats for internal and external audits. Generating adhoc reports as per the requirements from BUs and other departments. Performs other related duties as assigned. QUALIFICATION : Bachelor s / Master s degree in the stream of computer science / applic...

Lead and manage day-to-day call centre operations (inbound & outbound). Monitor call quality, implement performance improvement plans, and conduct regular reviews. Train, coach, and motivate call centre staff to maximize productivity.

Manage and monitor dialer campaigns (Predictive, Progressive, Manual, etc.) to ensure optimal agent productivity. Generate, maintain, and analyze daily, weekly, and monthly MIS reports on call volumes, agent performance, and campaign effectiveness.

About the Job Were searching for a Dialer Manager to be responsible for the support of enterprise Dialer, SMS, and IB routing intraday configuration and administration. This position resides within the Collections Strategy & Performance Management Team and supports the Collection and Recovery departments. The Dialer Manager will assist in managing key Collections & Recovery initiatives including in-house and vendor placement strategies. This role will also interface on occasion with other department operations, daily operations review, and audit/compliance staff. As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills asse...

We Paisabazaar is hiring Team Leader/Senior Team Leader (Outbound Telesales) for Chennai, Tharamani Location. Candidate should have experience in outbound sales with good team handling experience. Interested Candidates can call or WhatsApp their resume on 7982112501 (Brijesh Kumar) or Share resume on given email Id - Brijeshkumar@paisabazaar.com Job Locations : Chennai, Tharamani Product - Personal Loan & Credit Card Role description: 1) Assisting customers in sale of a range of financial products on phone. 2) Role entails working only in Day shift. 3) Fully responsible for meeting and exceeding targets as assigned periodically. 4) Reaching productivity that meets job standards, while workin...

Job description: In a BPO (Business Process Outsourcing) environment, a team leader ensures operational efficiency and customer satisfaction. Responsibilities: Managing the day-to-day activities of the team. Monitoring daily operations and KPIs (Key Performance Indicators) Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members. Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Contributing to the growth of the company through a successful ...