45 Dialer Management Jobs

You are an experienced Assistant Manager - Collections responsible for managing a team and overseeing collections processes. Fluent in English, Telugu, and Kannada, your expertise includes dialer management, shrinkage control, and team leadership. Your key responsibilities include managing daily collections operations, optimizing dialer performance, controlling shrinkage, ensuring team efficiency, leading and mentoring the collections team, and preparing performance reports while ensuring compliance with regulations. You possess strong experience in dialer management, shrinkage control, and team handling, along with excellent communication and problem-solving skills. If you are interested, kindly share your updated resume to rolly.martin@thompsonshr.com.,

Job Description: Call Center Manager **Company:** DAO EVTech Private Limited **Location:** Pune, Maharashtra **Industry:** Electric Vehicle (EV) Sales and Service About DAO EVTech Pvt. Ltd. DAO EVTech Pvt. Ltd. is a leading player in the electric mobility sector, specializing in the sales and servicing of electric two-wheelers and related technologies. With a commitment to innovation, sustainability, and customer satisfaction, DAO EVTech is on a mission to redefine the future of transportation across India. Position Overview We are seeking a dynamic and experienced BPO Services Manager to lead our customer support and backend operations team in Pune. The ideal candidate will bring strong BPO management expertise, preferably from the automobile or EV sector, to ensure exceptional customer service, operational efficiency, and team leadership. Key Responsibilities Manage Call Center Operations: Oversee day-to-day operations of the Call Center support team handling customer queries, service requests, and post-sales support. Team Leadership: Supervise, mentor, and train BPO executives to deliver high-performance results and maintain high levels of productivity and morale. Customer Support Excellence: Ensure all customer interactions (calls, emails, chat, etc.) are handled professionally, empathetically, and within SLA timelines. Process Optimization: Identify operational gaps and implement process improvements to enhance efficiency and reduce costs. Service Coordination: Work closely with the on-ground service team to ensure customer complaints and service issues are resolved in a timely manner. Reporting & Analytics: Generate and analyze daily, weekly, and monthly performance reports, and provide strategic inputs to senior management. Technology Utilization: Leverage CRM and BPO tools to streamline operations, monitor performance, and drive customer satisfaction. Quality Assurance: Implement QA frameworks to ensure consistent service quality, compliance, and customer delight. Stakeholder Communication: Act as the point of contact between the BPO team and internal departments like Sales, Service, and Technical teams. Sales Training : Perform Trainings Camps of Retails Sales Staff at various Retails Locations from Time to time. Qualifications & Experience Bachelor’s degree in Business Administration, Operations, or related field (MBA preferred). 5+ years of BPO experience, with at least 2 years in a managerial role. Prior experience in the automobile or EV industry will be a strong advantage. Strong knowledge of CRM systems and customer support technologies. Excellent communication, leadership, and problem-solving skills. Proficient in English, Hindi, and Marathi. What We Offer Competitive salary and performance-based incentives Opportunity to work in a fast-growing EV brand Supportive work environment with growth opportunities Health and wellness benefits Application Instructions Interested candidates may send their updated CV with the subject line "Call Center Manager – Pune" to hr@daoevtech.com

Campaign Management & Planning Real-Time Monitoring & Revenue Assurance Drive Efficiency & Productivity Client Success Orientation Agent Motivation & Coaching Compliance, Quality & CRM Hygiene Required Candidate profile Strong command over call center metrics, CRM, & dialer tools Ability to motivate and lead in high-pressure, target-driven environments Analytical mindset to spot inefficiencies and plug revenue leaks.

Role & responsibilities Managing and monitoringdelinquent account collection for the assigned portfolio and a team of team managers and team leaders • Managing a team of TeamManagers and Team Leaders • Coordinating with Business and collection functionsacross locations • Appointing,managing & developing collection vendors to ensure collections fromdelinquent customers. • Ensuringcall centre activities are supported by robust field management. • Preparing MIS reports to provide feedback toseniors, viz. Collection, work flow • Defining theparameters for evaluating and reviewing the pickup activities and implementingcorrective actions. • Putting vendor management in proper shape to ensuresmoother operations. • Formulatingvarious processes related to customer services in initial phase and theircompliance. • Conducting meetings for setting up objectives anddesigning or streamlining processes to ensure smooth functioning of operations. • Ensuring collection strategy execution as per planand capacity Maintaining Attrition level • Hygiene Check, Hands on with IT and dialer,Attrition and Leave forecast report audit • Forecasting of the workload on the basis ofhistoric data, trend analysis, market growth, deciding monthly & weekly process targets • Should take care of branch Admin Work and Employee Engagement activity

Urgently hiring WFM / RTA Associate - Dialer Operations US Process / NIGHT SHIFT WORK FROM OFFICE Experience of working on US debt collections process as Dialer Executive / WFM / RTA would be an advantage. Location : KOLKATA WFM Associate General Job Responsibilities: The Workforce Specialist will be responsible for staffing, scheduling and reporting performance for the call center. This team is tasked with ensuring that business goals are met, while maintaining an environment where our entire company can balance business needs with their lives outside of work.Job Duties: Create and monitor agent schedules. Provide real-time scheduling and call flow support. Monitor real-time volume and respond to spikes in list or call volumes in relation to staffing levels, average customer wait time, and call abandon percentages. Respond to periods of low call volume in relation to high agent staffing using agreed upon measures such as interval exceptions or offline work Provide scheduled reporting, including hourly, daily, weekly, and monthly reporting, to ensure that Operations Management has the information necessary to make the appropriate business decisions regarding staffing, training, etc. Act as liaison between Call Center Operations and IT and outside vendors to call flow issues, call routing issues, reporting issues, and system issues in general according to the established escalation process. Act as interface between Call Center staff and Dialer. Monitor and maintain real-time adherence to ensure compliance with staffing capacities Coordinate IT and Analysts to ensure business goals are met with respect to staffing and performance. Load daily dialer list and ensure agreed upon dialer strategies are implemented. Data / List Uploading in Dialer Data reporting and management in Dialer Responsible for connectivity, controlling failed rate / abandonment Data churning strategy and implementation Produce on-demand reports as needed and assigned by workforce management lead and/or supervisor. Other duties as assigned Well versed with MS Excel functionalities such as Pivot table, V-look up, etc HIRING Dialer Executive / WFM / RTA EXECUTIVES IN KOLKATA 700088. THIS POSITION IS ONLY FOR PEOPLE BASED OUT OF KOLKATA OR WILLING TO MOVE TO KOLKATA ON IMMEDIATE BASIS. ANNUAL CTC ON OFFER: 2 LPA TO 4 LPA CANDIDATES SHOULD BE WILLING TO WORK IN NIGHT SHIFT CANDIDATES MUST POSSESS EXCELLENT ENGLISH COMMUNICATION SKILL Interested candidates can Email CV at hr1@bellovista.net

Assistant Manager to lead the Dialer Infrastructure and Operations across LMS vertical and other key business functions. The ideal candidate will oversee hardware and software systems, ensure the smooth execution of campaigns, and optimize dialling strategies to maximize operational efficiency,customer engagement, and business outcomes. Key Responsibilities: PAN-India Call Centre Setup Management: • Oversee and manage the setup, operations, and optimization of call centres across PAN India, ensuring consistent service delivery and alignment with organizational goals. Dialer Infrastructure Management: • Oversee the comprehensive Dialer Infrastructure, including hardware (calling servers, application servers, database servers, calling lines, and gateways) and software (CRM, campaign management tools, and lead processing systems). • Manage multiple verticals, such as Mortgage, Cross-Sell, Inbound Queues, and supporting functions like Quality and Coordinators. • Ensure seamless integration of outbound and inbound campaigns with existing and new systems. • Install, configure, troubleshoot, and maintain Dialer systems to support business goals. Campaign and Operational Oversight: • Monitor and analyse lead penetration rates, creating strategies to maximize engagement and outcomes. • Optimize dialling modes (predictive, preview, manual) for efficiency and compliance with regulatory standards. • Collaborate with operational and IT teams to enhance system performance and resolve issues. Vendor and Stakeholder Management: • Manage relationships with Dialer vendors and technology providers to ensure optimal service delivery. • Act as a liaison between internal stakeholders and external partners to address operational requirements. Compliance and Regulatory Adherence: • Ensure all dialling operations adhere to legal and regulatory requirements, maintaining data security and operational compliance. Team Leadership and Development: • Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement. • Provide training and development opportunities to enhance team expertise in Dialer operations and related technologies. Strategic Planning and Innovation: • Identify and implement advanced dialling technologies and practices to drive innovation. • Develop and manage dialling strategies to support evolving business needs and market conditions. Required Qualifications: • Bachelors degree in Information Technology, Business Administration, or related field. Advanced certifications are a plus. • 4+ years of experience in Dialer management, with at least 2years in a leadership role. • Strong understanding of Dialer systems, CRM tools, and campaign management platforms. • Proven track record of managing large-scale campaigns and complex Dialer infrastructures. • Knowledge of regulatory standards such as TCPA, DNC, and GDPR. Preferred Skills: • Analytical mind-set with the ability to interpret data and derive actionable insights. • Excellent leadership, communication, and stakeholder management skills. • Expertise in predictive, preview, and manual dialling strategies.

Key Responsibilities: Dialer Configuration & Strategy: Manage outbound and inbound dialer campaigns, lead management, call routing, and real-time queue strategies. Configure dialing modes (predictive, preview, manual) to align with fintech sales goals and customer servicing SLAs. Optimize contact strategies to reduce abandon rates and increase right-party contacts (RPCs). Cross-Functional Collaboration: Partner with Sales, Service, Risk, Legal, and Compliance teams to align dialer operations with business objectives and regulatory standards. Coordinate with IT and vendors to resolve issues and implement new dialer features or updates. Regulatory & Risk Compliance: Ensure campaigns adhere to financial services regulations including TCPA, FDCPA, RBI guidelines (for Indian fintech), and DNC lists. Maintain auditable records and dialer settings for compliance and risk reporting. Reporting & Analytics: Track KPIs like connection rate, agent occupancy, conversion rate, and talk time; present insights to stakeholders. Conduct A/B testing on campaigns and dialing strategies to improve conversion and engagement. System Maintenance & Innovation: Administer dialer systems including version upgrades, patching, and data integrity audits. Identify and implement automation opportunities to reduce manual effort and improve speed-to-contact. Qualifications: Bachelors degree in Computer Science, Information Systems, Business, or a related field. Experience: 3-4 years in a dialer administrator role. Technology Stack: Proficiency with dialer platforms such as Five9, Genesys, NICE inContact, or similar. Key Skills: Strong understanding of call center KPIs and sales operations. Knowledge of fintech sales cycles and customer service expectations. Excellent troubleshooting, documentation, and communication skills. Preferred Experience: Experience with specific dialer software (e.g., Ameyo( Exotel) , Genesys, Avaya ). Exposure to integrations with lending platforms, payment gateways. Understanding of customer lifecycle management in a digital-first financial product.

What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework Role Purpose Responsible for managing Real time Management operations of Outbound Dialer and performing analysis on the dataset & Report management. Role Accountability Responsible for facilitation of Dialer strategy and Dialer Metric Monitor all agents are logged into dialer system to assure agents logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns Collaborate with IT and Process owners for Automation of processes leading to productivity Increase Implement and execute approved dialer strategies Ensure parity across sites for the processes / procedures / strategies implemented Track daily activity closure and timelines Ensure all approvals are in place for any change implemented in dialer strategy Required to work in a 24*7 environment on rotational shifts/week-offs as per business process requirements Ensure a continued work routine as per business process requirements Ensure all tasks listed below are completed daily. Scrubbing Access Activity Import/Export Data Table Assign Filter Check Fresh/Import/call table Access Activity Scheduler For DR Scheduler For DC File placing shared drive File placing on vender location drive Measures of Success RCA & Reporting Strategies to ensure better connect & conversion Reduction in cost to serve Timely mitigation of foreseeable risk Timely and error free running of the dialer Overall Connect/Contact & Coverage achievement Overall Abandonment Rate Process adherence as per SOP Any new campaigns from services & sales perspective. Technical Skills / Experience / Certifications Knowledge of WFM & outbound dialer Expertise in MS Office tools Experience in the arena of Managing Aspect and Dialer Management Competencies critical to the role Teamwork and Collaboration Business Acumen Problem Solving Stakeholder Management Qualification Graduate in any discipline Preferred Industry FSI

Job Title: Team Lead - Dialer & MIS Operations (Call Centre) || EMI Collections Contact: 9663151827 (Sanmay) Location: Bengaluru, India Experience Required: 3+ years in Dialer Operations, MIS, and Call Centre Team Management Function: Dialer Management, MIS Reporting, Team Leadership Employment Type: Full Time Languages known (minimum 2) : English, Telugu, Kannada, Tamil (Hindi not compulsory, but would be a plus) Role Overview: Resollect is seeking a highly driven and detail-oriented professional to lead our dialer operations, manage real-time MIS reporting, and supervise a dynamic team of 2530 tele-callers. The ideal candidate has experience with dialer platforms like Ozonetel, Exotel, etc, is comfortable working with CRM systems, and brings strong analytical and leadership skills to drive performance in a call-centre environment. This is a full-time, high-responsibility role at the intersection of operations, analytics, and people management . Key Responsibilities: Dialer Operations Manage the daily functioning and performance of the dialler system Configure call flows, campaigns, and agent allocations based on business needs Monitor dialer uptime, call connectivity, and agent productivity metrics Troubleshoot issues and coordinate with tech teams for quick resolution MIS & Analytics Develop and maintain structured dashboards and reports for real-time tracking of agent performance, call outcomes, and portfolio status Share daily/weekly/monthly performance reports with internal stakeholders Ensure accuracy and timeliness of MIS reports no data misses, no quality lapses Identify process gaps or irregularities through trend analysis and recommend improvements Team Leadership Supervise and guide a team of 2530 tele-callers to ensure daily targets are met Allocate leads, monitor attendance/productivity, and resolve team-level escalations Provide coaching and performance feedback to individual team members Drive adherence to SOPs, call quality standards, and compliance protocols Stakeholder Collaboration Coordinate with recovery managers, product teams, and field/legal teams for seamless operations Respond to ad-hoc report requests and management inputs on short notice Ideal Profile & Requirements 3+ years of experience in managing dialer platforms, preferably Ozonetel or similar Strong background in MIS reporting , preferably in a call centre or recovery operations context Hands-on experience in managing tele-caller teams in high-volume environments Familiarity with CRM tools and reporting platforms (Excel, Google Sheets, etc.) Excellent analytical and problem-solving skills Strong leadership, communication, and people management abilities Proven ability to work under pressure and handle multiple operational priorities Hands-on mindset ready to roll up sleeves and lead from the front. Why Join Resollect? Competitive compensation + incentive structure Tech-enabled workflows and automation-first approach Opportunity to be part of a high-growth fintech revolutionising collections Fast-track career growth

We are seeking an experienced and detail-oriented Data Analyst Manager to lead our analytics function, focusing on dialer performance, campaign management, and reporting. The ideal candidate will possess strong analytical skills, proven leadership capabilities, and advanced proficiency in MS Excel and Power BI. This role will be pivotal in optimizing campaign effectiveness, managing data-driven strategies, and ensuring accurate, timely reporting for key stakeholders. Role & responsibilities Team Leadership & Management: Collaborate with cross-functional teams including operations, IT, and marketing to align on campaign goals and performance KPIs. Dialer & Campaign Management: Oversee the configuration, performance, and analytics of outbound and inbound dialer systems Optimize dialer strategies for improved contact rates, conversions, and agent productivity. Monitor and report on campaign effectiveness, making real-time adjustments to maximize ROI. Manage dialler lists, call routing, pacing strategies, and compliance rules. Data Analysis & Reporting Design and deliver dashboards and reports in Power BI and Excel to track key business metrics (conversion rates, contact rates, sales performance, etc.). Conduct deep-dive analyses on campaign performance and customer engagement patterns. Automate and streamline recurring reports for operational efficiency. Provide insights and recommendations to leadership to support data-driven decision-making. Data Governance & Quality Ensure data accuracy, integrity, and security across all reports and analytical outputs. Develop and maintain documentation for reporting processes and data flows. Preferred candidate profile Minimum 6 years of experience in data analytics, with at least 2 years in a leadership or managerial role. Proven experience with dialer systems and campaign analytics. Experience in a contact center or sales campaign environment. Familiarity with CRM platforms. Strong analytical mindset with attention to detail. Excellent communication and stakeholder management skills. Ability to manage multiple projects and prioritize effectively. Strong problem-solving and critical-thinking skills.

Role & responsibilities We are seeking a dynamic and results-driven Collection Team Leader to manage and guide a team of collection agents in achieving recovery targets. The ideal candidate will have experience in collections within the NBFC or financial services sector, strong leadership skills, and a deep understanding of regulatory compliance and customer handling. Lead, motivate, and manage a team of collection agents to meet daily, weekly, and monthly recovery targets. Monitor call quality, productivity, and performance metrics of the team. Ensure adherence to collection strategies and compliance with regulatory guidelines (RBI, etc.). Handle escalated customer cases and resolve disputes professionally. Prepare and present daily/weekly/monthly reports on collection performance.

Shift- US shift- 6 pm to 3 am (night shift) Department Workforce Management Reports to Head of Department WFM Job Purpose To manage all planning, scheduling & real-time, dialler & access management, along with invoicing processes in support of operations to achieve the business objective (primarily achieving business service level & account profitability) and maximizing efficiency and occupancy. To ensure strategic goals are met through, collaborative planning, effective communication, while ensuring forecast alignment with strategic goals. Primary Responsibilities Manage end to end planning & scenario building for managing account profitability Manage operations from scheduling & real time perspective o Service Level management o Shrinkage & schedule adherence o AHT o Outage Management Collaboratively work with client planning team to review & provide views on forecasting accuracy To manage the outcome & efforts on the outliers Review weekly intraday & rosters Review KPIs and Service Level projections for the coming week Ensuring all necessary & relevant efficiency parameters are within target Liaise with multiple stakeholders / departments within CC for effective delivery of all efficiency parameters Working extensively on improving efficiencies for the CC Manage ad-hoc requirements from Ops & any other functions Discuss & review daily / weekly / monthly / quarterly performances with stakeholders People engagement & performance enhancement Manage multiple teams & team performances Knowledge, skills & competencies required Functional Skills and Competencies: Functional knowledge of various workforce management tools Overall Understanding of the Workforce Management, along with operational management Understands and know the purpose of the role and how it links to the other roles Good knowledge of MS Office Understands and has knowledge of key Contact Centre metrics such as shrinkage, AHT, Occupancy, schedule adherence, etc Analyse situations, identifies the gaps quickly and take necessary steps to avoid impact on Service Levels Ability to make / take decisions (could be unpopular / difficult) impacting strategic outcomes appropriately and effectively Consistently demonstrates organization orientation and detail orientation Plans and organizes large-scale and long-term projects and strategies that lead to desired outcomes Customer Focus (Core) Consistently places a high value on customers (internal and external) and all issues and factors that relate to customer experience/ stakeholder expectations and needs Has the ability to have difficult conversations with stakeholders constructively Considers the customer at the forefront of all decisions that are being made and ensures that value is being delivered to them Communication Skills Ensures delivery of all promises and commitments made to the customers / stakeholders Influences stakeholders and team members alike by creating positive relationships with them in order to achieve company goals Ability to translate and summarize analytical data findings into actionable recommendations Interpersonal Skills and Teamwork To be able to communicate effectively, both verbally and in writing, with India & UK stakeholders & across levels Ensures that full support is rendered to all team members in conducting their day-to-day affairs and all team decisions are supported irrespective of personal agenda Experience Minimum 12~15 years experience in Contact Centre Industry Minimum of 6~8 years experience in Workforce Management

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or whatsapp at 9582253267 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Current Loc

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or whatsapp at 9582253267 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Current Loc

Job Purpose : The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring. And reducing idle time of the agents by delivering system enhancements and analyzing database to improve existing processes effectively through technological advances. Roles & Responsibilities : Manage daily outbound call center dialer functionality end to end and real time Real time manage the dialer application for upload of database Monitor and churn the database tables as per the connectivity delivered in a specific campaign Control Idle time and call drop offs by understanding pacing ratios Responsible to manage telecom lines recommend and switch lines between GSM, PRI & SIP to increase the connectivity for employees Secondary Responsibilities : Innovative on using the dialer features to ensure higher connectivity Monitor and derive peak hours and non-peak hours to ensure maximum customers are connected Strong team player Demonstrates technical skills and ensures implementation of the same in routine work

Role & responsibilities 1. Candidates must have experience into handling a good team size ( 10 +) and must be aware about his KRAs and KPIs. 2. Candidate must be from Outbound Process. 3. Candidate should have strong knowledge of Attrition, Shrinkage and Manpower calculation. 4.Candidate must have experience of 1.5+ years on the same designation. 5. Candidate should be aware of Dialer / Tele sales / Lead Generation / Lead distribution / Tracking Team Target / Implementing Sales strategies. Preferred candidate profile Preferrable from telesales , outbound sales, inside sales , B2C sales Background Perks and benefits Unlimited Incentives GMC Flexi Benefits Interested candidates can share their updated CV at Kanishkabisht@policybazaar.com or whatsapp at 9582253267 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Current Loc

Job Overview: Axis Max Life Insurance is seeking a strategic and dynamic Product Manager to join our growing E-commerce Product Team. This role will be responsible for driving the development and management of innovative digital products and ensuring successful product releases on our e-commerce platforms. As a Product Manager, you will play a key role in shaping the digital experience, optimizing product features, and leading product releases while working cross-functionally with technology, design, marketing, and operations teams. Key Responsibilities: Product Development & Strategy : Lead the development and enhancement of Axis Max Life Insurances digital products across e-commerce platforms, including websites and mobile apps. Define and execute the product roadmap in alignment with business goals, customer needs, and market trends. Collaborate with stakeholders to prioritize features and ensure that digital products meet customer expectations and deliver business value. Call Centre Management: Lead, monitor, and optimize the day-to-day operations of the digital insurance call centre Establish clear KPIs for lead handling, follow-ups, FTR (First Time Resolution), and TAT (Turn Around Time). Liaise with BPO/tele-calling vendors, ensuring SLA adherence and consistent delivery quality. Analyze lead flow patterns (warm, hot, cold) and create tailored contact strategies. Collaborate with Business teams to improve funnel quality and call scripting. Drive initiatives to improve conversion ratios, lead scoring models, and retargeting efforts. Design and drive integration of AI-powered chatbots to support pre-qualification, query resolution, and follow-ups. Identify touchpoints for seamless bot-to-agent handoffs and personalization triggers. Partner with product/tech teams to improve system integrations, including CRM, dialers, and campaign management tools. Conduct RCA on leakage points and implement improvement loops using data. Stay updated on industry trends in tele-sales, conversational AI, and digital insurance buying behavior. Release Management : Own the end-to-end release management process, ensuring smooth and timely product releases, including managing release schedules, coordination with engineering and QA teams, and ensuring product readiness for launch. Oversee the successful rollout of new features and product updates, managing risks and ensuring minimal disruption to the user experience. Develop and manage detailed release plans, track progress, and communicate release status to all relevant teams. Ensure that all product releases are well-documented, tested, and meet regulatory and quality standards before going live. Customer-Centric Focus : Lead customer research, usability testing, and feedback collection to continuously improve the user experience and refine the product offering. Use data-driven insights, A/B testing, and customer feedback to identify opportunities for optimization and new feature development. Cross-functional Collaboration : Work closely with development, design, marketing, sales, and operations teams to deliver seamless product launches and updates. Collaborate with the UX/UI design team to ensure the product interface is intuitive and provides an outstanding customer experience. Ensure alignment of product goals across teams, and communicate effectively to stakeholders regarding product progress, challenges, and updates. Agile Project Management : Lead and participate in Agile ceremonies (sprints, stand-ups, retrospectives) to drive product development and ensure timely delivery of features. Maintain and prioritize the product backlog, ensuring that the most impactful features and enhancements are delivered on time. Qualifications: Educational Background : Bachelor's degree in Business, Marketing, Engineering, Computer Science, or a related field. An MBA or equivalent advanced qualification is a plus. Experience : 3+ years of experience in product management, preferably in e-commerce, digital products, or consumer technology. Proven experience in release management, including managing product launches and ensuring seamless deployment. Experience in financial services, insurance, or a similar highly regulated industry is a plus. Proven experience in managing lead-to-sale journeys with measurable results. Strong understanding of CRM platforms (e.g., Salesforce, Leadsquared, Zoho) and dialer technologies. Experience with chatbot platforms Skills : Strong understanding of e-commerce platforms, digital product management, and customer journey mapping. Excellent project management skills, with experience leading cross-functional teams to successfully launch products. Expertise in release management, including planning, scheduling, testing, and post-launch support. Proficiency in using product management and project management tools (e.g., Jira, Aha!, Confluence, Trello). Analytical mindset with comfort in using dashboards and drawing actionable insights. Strong written and verbal communication skills, with the ability to clearly convey technical concepts to non-technical stakeholders. Core Competencies : Customer-first mindset with a passion for delivering exceptional user experiences. Strong analytical skills with the ability to turn data insights into actionable product decisions. Ability to lead teams in an Agile environment, manage multiple priorities, and drive results. Excellent collaboration and interpersonal skills, able to work effectively with diverse teams and stakeholders. Preferred Skills : Experience with A/B testing, conversion rate optimization (CRO), and other digital product optimization techniques. Familiarity with Agile/Scrum methodologies and tools such as Jira, Confluence, and other sprint management tools. Experience in the financial services or insurance industry is highly preferred.

Division: Lead Management System Designation: Dialer Officer Location: Ghansoli (Mahape- Navi Mumbai) Experience: 4-7 years Other Benefits: Incentives + Annual Bonus + Medical benefits. ROLES & RESPONSIBILITIES: Strategize, execute and manage dialer strategy for multiple teams to ensure campaigns are penetrated efficiently and effectively to meet established business goals and client scorecard parameters. Implement a comprehensive dialing strategy based on analytics which encompasses manual, preview and predictive dialing campaigns in combination with attended messaging and blast campaigns. Develop, analyze and distribute agent statistics and identify trends to help determine the need for strategy changes and/or training Optimize daily performance on the Dial Connection Telephony platforms and ensures appropriate staffing levels are in place to meet and exceed the necessary inbound and outbound call/contact volume Responsible for day-to-day administration and monitoring of predictive dialer system including design, build and maintenance of campaigns, calling lists, filters, reports and list strategies Manage dialer performance metrics to world class standards including service levels, occupancy and call routing to ensure KPI's are surpassed Executing dialer strategy for multiple departments Manage daily campaign strategies and campaign loads are penetrated efficiently and effectively including left messages via human or virtual Responsible for development, testing, implementation and production of daily business reporting Completes regular Quality Assurance monitoring of the dialer systems and processes Ensure State/Country compliance requirements Functions as primary point of contact to dialer strategies (sales) and advocate for team strategic insight, results and makes recommendation for process/system changes Identifying and implementing process improvements. Effective communication verbal and written skills, excellent time management and organizational skills, attention to detail and problem-solving skills and demonstrated analytical competencies Education and Experience: Minimum 4 years previous experience in a high-volume contact center while possessing the ability to handle multiple priorities and projects simultaneously Technically competent on the Dial Connection systems and involve in CRM integration with dialer system. Will be able to drive the shift alone and will be able guide subordinates in require situation. Technically strong and will be able to manage PAN INDIA dialer operations. Possess excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, supervisors, subject matter experts, and application users Communicate and collaborate with developers and subject matter experts to establish the technical and functional requirements for new contact center and marketing driven initiatives

Preferred candidate profile Experience as Team Lead on papers of 1years on papers. Experience in banking collections process is a must. Experience in BPO is a must. Comfortable with 6 days working Details 6 days working Day rotational shifts loction - Hyderabad

Responsibilities: * Handling 50 Headcount every day & Manage Operations on regular basis * Time Management * Ensure compliance with healthcare industry standards * Oversee team performance & development * Manage inbound/outbound processes & reporting Annual bonus

Job Summary: We are seeking an experienced and skilled Team Leader to lead our team in providing exceptional support to our organization. The successful candidate will be responsible for supervising and guiding team leaders ensuring efficient operations, and driving process improvements Key Responsibilities: Lead and manage frontline team members, providing guidance and support Oversee daily operations, ensuring tasks are completed accurately and efficiently Create and maintain reports, dashboards, and presentations Monitor and report on team performance, identifying areas for development Collaborate with other departments to ensure seamless operations Support agents by developing procedures to reduce errors Send daily EOD summary to the clients describing performance summary Analyze data and provide insights to inform business decisions Requirements: Leadership and team management skills Excellent communication, problem-solving, and analytical skills Proficient level required in G Suite Ability to work in a fast-paced environment and adapt to changing priorities Strong attention to detail and organizational skills Experience with process improvement and implementation Thanks Regards Richa Gupta 9901595457 richa.gupta@telusinternational.com

As Dialer Manager, You Will Be responsible for the development and deployment of performance monitoring dashboards and skills assessment reporting in collaboration with other members of the Strategy Analytics Team and CDO. Support weekly/monthly adjustments to align with new and changing collection strategy configuration. Engage collaboratively with our Strategy, IT, Audit, and CDO teams to deliver upon assigned tasks. Support all projects that directly involve dialer support. Monitor daily strategy performance by using existing reports and collaborating with the Contact Strategy team, and suggest new approaches to accomplish KPI goals set out by Strategy and Analytics. Review and update dialer settings to optimize dialer performance. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership. Collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business needs. As Dialer Manager, You Need Bachelor's degree in Business Administration, Accounting, Economics, Finance, or related experience. 5+ years of relevant experience in Dialer Operations or Dialer Administration within Financial Services, or related areas. Automotive Finance industry background is a plus. Experience supporting telephony and ALM platforms preferred. The ability to make sense of complex, high-quantity, and sometimes contradictory information to effectively solve problems. Exceptional listening and communication skills to effectively convey written and verbal information. Strong PC skills; Microsoft Access, Excel, Word, and PowerPoint.

Roles and Responsibilities: Manage and operate the Tata Dialer system for high-volume outbound calling. Upload, monitor, and optimize calling data within the dialer and CRM. Track real-time metrics like call drops, connectivity, and agent utilization. Work closely with the sales/admissions team to ensure smooth lead flow and follow-ups. Flag invalid leads, ensure data hygiene, and assist with daily reporting. Troubleshoot dialer issues to keep operations running without interruption. Requirements: 1 year of hands-on experience with Tata Dialer (Mandatory) Basic knowledge of CRM platforms and Excel/Google Sheets Strong communication, coordination, and time management skills A solution-driven mindset and the ability to multitask in a fast-paced environment Prior experience in EdTech/BPO/Customer Service is a plus

Job Title: Team Leader Outbound Tele Sales Job Location: Gurugram, Haryana Working Days & Hours: 6 Days Working (Monday to Saturday) Timings: 10:00 AM – 7:00 PM Sunday Fixed Off Educational Qualification: Graduate (Mandatory) Experience Required: 2 to 8 Years of Total Experience Minimum 2 Years as Team Leader (On Paper – Mandatory) Gender: Open to Male and Female Candidates Key Skills & Requirements: Strong communication skills in both Hindi and English Proven experience in outbound telecalling, telesales, or lead generation Familiarity with lead generation processes Prior experience using dialers Outbound sales exposure preferred Job Responsibilities: Communicate targets, updates, and performance metrics to the sales team clearly and timely Monitor and update sales agents’ operational performance data weekly Drive team performance and achievement of sales targets Manage performance based on systems and contractual metrics Provide regular feedback and implement improvement action plans for underperformers

Role & responsibilities Responsible for Tele Collections performance at zonal level Implement & Monitor overall business strategy Drive various process targets to achieve business goals Responsible for pre-due collections and contracts till 90 DPD Ensure higher resolution and lower delinquency flowing to next bucket Provide feedback and recommendations to drive process improvement and cost efficiency Monitor and provide recommendations for calling and dialer strategy Ensure the center is appropriately rostered with shrinkage below specified threshold Ensure the center is aligned to departmental culture and methodology Liaison with support functions to improve team performance Deliver high customer experience with minimum complaints Provide timely communication regarding forecasting and planning of manpower and other infrastructure Ensure learning and development, career progression, employee engagement initiatives aimed at reducing attrition Align efforts to mentor and groom talent at levels below Drive performance management 16. Conduct periodic performance reviews of direct reports and levels below through effective feedback