Role & responsibilities : To deal with employees as well as the Union. Attend to the various queries/ issues relating to employees. Maintaining cordial and harmonious industrial relations in the Company. Discussions with Office Bearers/Committee Members of the Union various industrial relations matters affecting the employees. Draft reply to the Statement of Claim of the workmen for submission to Labor Authorities. Attend and represent the Company in Conciliation Proceedings before Labor Authorities. Regularly interact with employees and attend to their problems/issues. Responsible for handling Legal cases before various Courts/Tribunals. To liaise with Legal Advisors of the Company. Briefing the Companys Advocates about the detailed facts of each case and assist in drafting the reply. Attend to all hearings before various Courts/Tribunals. Prepare monthly reports of Conciliation/Court/ Tribunal cases. Drafting of Charge-sheet. Conducting departmental inquires. Other DI related matters.
Job Responsibilities - Payroll Management: Manage end-to-end payroll processing for all employees, ensuring timely and accurate disbursements. Validate salary inputs including attendance, leave, bonuses, increments, and variable pay. Coordinate with Finance for payroll funding, reconciliation, and audits. Ensure compliance with statutory deductions (PF, ESI, PT, TDS, etc.) and timely filing of returns. Address payroll-related employee queries and grievances promptly. HR Operations: Oversee employee lifecycle management onboarding, transfers, exits, etc. Maintain and update employee records in HRIS/HRMS. Manage HR documentation offer letters, contracts, letters of intent, and exit documents. Support audits (internal, external, labor) and ensure recordkeeping compliance. Assist in the implementation and standardization of HR processes and systems. Compliance & Reporting: Ensure compliance with labor laws and organizational policies. Prepare HR reports, dashboards, and data analytics for management review. Collaborate with external vendors for compliance-related filings and inspections. Employee Support: Provide operational support to employees on HR policies, processes, and systems. Assist with employee engagement activities and internal communication. Qualifications and Skills: Bachelor's degree in HR, Business Administration, Commerce, or related field. MBA/PGDM preferred. 4–6 years of experience in payroll and HR operations. Strong knowledge of payroll systems (SAP, Oracle, ADP, etc.) and HRIS platforms. Sound understanding of Indian labor laws and statutory compliance. Proficiency in MS Excel and analytical tools. Excellent attention to detail, problem-solving, and communication skills.
Job Purpose & Specific Responsibilities: Assist Shift Duty Manager: Ensure that all flight operations in the respective shift are handled smoothly and safely. Reporting: Report to the Ramp Control Center / Ramp Duty Manager during shift. Operational & Control Duties: Perform duties as instructed by the Ramp Duty Manager / Management to ensure safe and smooth operations. Acting In-Charge: Take charge of ramp operations in the absence of the Ramp Duty Manager. Resource Allocation: Allocate resources from the Ramp Control Center based on operational requirements. Team Support: Assist junior and senior staff to optimize resource utilization. Shift Planning: While operating from Ramp Control Center, plan shift-wise resources to meet operational demands. Flight Turnaround Handling: Manage turnaround of flights (including ramp and cabin cleaning) as per duty allocation. Staff Guidance: Guide junior staff to meet operational requirements. Shift Handover: Ensure smooth handover and takeover of responsibilities between shifts. Admin & Operational Tasks: Complete any administrative or operational tasks assigned by the Duty Manager/Management. Discipline: Maintain office discipline and assist the Ramp Duty Manager in enforcing it. Inventory Monitoring: Assist in tracking and reporting inventory of equipment (walkie-talkies, mobiles, computers, etc.) to the HOD. Ramp & ULD Monitoring: Oversee ramp and ULD operations to ensure airline requirements are fulfilled. Daily Resource Check: Check availability of resources and inform the Ramp Duty Manager/HOD to ensure adequacy. Team Supervision: Guide ramp teams and monitor their performance. Communication Management: Help communicate operational/internal updates to all relevant parties in a timely manner. Roster Preparation: Assist in preparing staff rosters and ensuring flight records are updated and maintained. Manpower Planning: Determine manpower needs based on aircraft type, load factor, and flight details. Assign staff accordingly and create daily flight assignments. Flight Handling Responsibilities: Attend airline briefings and instruct team members accordingly. Collect incoming LDM/CPM and LIRF from Load Control. Confirm ETA, bay number, etc., with AOCC. Ensure safety compliance among team members (e.g., PPE usage). Arrange all pre-flight requirements per LDM/CPM (Ambulift, GPU, GCU, etc.). Ensure outgoing cargo/mail is positioned in the bay at least 10 minutes before ETD. Inform AOCC once the flight is chocks on/off and PBB/stairs are connected. Ensure priority offloading of baggage/ULDs as per cabin class (F/J/Y). Confirm all cargo is offloaded and released to the warehouse. Submit completed LIRF to Load Control. Update and submit Ramp Assistant form to Duty Manager with all documents. Report any accidents/incidents to the Duty Manager with full details. Safety & Compliance: Ensure safety, security, and quality of operations. Report any incidents, violations, or events that may affect operations, safety, or company reputation. Educational Qualifications: Bachelors or Master’s Degree or its equivalent. Relevant Experience: 30–60 months of experience in ramp operations. Experience in resource management and staff allocation is an advantage. Ability to learn and develop new skills. Any qualification related to Airport Operations or Aviation is a plus.
ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ramp operations during the shift, including: Ramp handling BMA (Baggage Makeup Area) BBA (Baggage Break-up Area) PBB (Passenger Boarding Bridge) Cargo movement Cabin cleaning Other ramp-related services Ensure all ramp services are conducted in compliance with procedures laid down by the respective airlines and regulatory bodies at the airport. Ensure all staff are well-informed and strictly adhere to safety procedures , practices , and regulations across all operations. Meet the handling requirements of all airlines through effective coordination and execution by the operational staff. Ensure staff discipline , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team. Assist the Manager and contribute to formulating ground handling strategies and policies in line with the companys vision , mission , values , and applicable legal procedures . Provide necessary support to the Ramp Manager / AVP Ramp in dealings with customers, airline authorities, and other operational departments to achieve: Operational goals Market share growth Revenue targets Cost reduction Operational efficiency Educational Qualifications: Bachelor’s degree in any subject. Relevant Experience: 48–60 months of experience in the relevant field. Ability to handle mass manpower efficiently. Skilled in setting and managing operational priorities. Proficient in computer applications. Any professional qualification related to Aviation/Airport Operations is an added advantage. Experience in handling scheduled/non-scheduled , general aviation , and charter flight operations . Knowledge of load and trim sheet preparation. Experience in handling narrow-body , wide-body , and regional aircraft on the ramp. Personal Characteristics & Behaviours Demonstrates excellent supervisory and leadership skills. Fluent in written and spoken English . High energy levels with the ability to lead a diverse team . Displays strong logical thinking and the ability to manage operational pressure effectively.
Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepancies, lapses, and errors. Brief all staff on new instructions and requirements; ensure compliance with company regulations and discipline. Build and maintain an efficient operations team. Interview and appraise staff; monitor and control staff overtime and attendance. Be responsible for the safety and quality of all functions/tasks performed. Oversee special handling requirements (e.g., MAAS, VIP) to ensure smooth handling. Attend to passengers requiring special assistance. Maintain other standards as agreed with the airline. Educational Qualification Bachelors or Master’s Degree in Business Administration. Relevant Experience 96–120 months in a supervisory environment, including successful management of multicultural teams. Proven ability in preparing senior management reports and performing data analysis. Skilled in setting and managing priorities effectively. Exceptional command of MS Office (especially Excel). Excellent written and spoken English skills, with the ability to document operational business case scenarios and develop process flow documentation. Personal Characteristics & Behaviours Demonstrates excellent managerial and leadership skills. Strong communicator, able to relate to all levels of staff. Team player and effective leader in managing cross-sectional teams. Able to comprehend and translate complex data into trends and observations.
Key Responsibilities: Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS, etc.) to ensure smooth flight operations (pre/post flight). Extend proper communication to staff periodically regarding delays and early operations. Ensure safe and secure operations and timely flight departures in coordination with the respective flight supervisors. Establish and manage counter operations, queue management, and proper boarding guidelines. Coordinate crew movement as per airline specifications. Ensure the Flight Handling Report (FHR) is accurately filled and signed on time by the respective airline representative. Ensure adequate trained manpower is available at key locations in the passenger terminal through proper roistering, and coordinate with duty officers from other departments. Provide staff-related information to the Duty Manager for performance evaluation. Handle staff grievances, complaints, and administrative issues that do not require escalation. Ensure sufficient staff availability in each functional area. Contact customer airlines for their feedback. Coordinate airport operations related to flight handling and ensure periodic communication with staff. Monitor flight operations, including pre-flight, arrivals, departures, and post-flight activities. Conduct daily briefings in advance of operations and provide solutions to recurring issues faced by staff. Assist the Duty Manager in preparing staff appraisal reports in accordance with company policies. Coordinate and interact with various government agencies and maintain strong relationships to ensure smooth flight operations. Encourage staff involvement in initiatives for continuous operational improvement. Handle staff grievances and complaints within a reasonable timeframe and escalate to the Duty Manager when necessary. Educational Qualifications Bachelors/Masters Degree or equivalent. Relevant Experience Minimum 36 months of experience in the aviation industry, with at least 1 year at the CSSA level. Extensive hands-on experience and training in flight and ground operations. Experience in passenger services, airline administration, and coordination with airports and other authorities. Strong knowledge of airport safety & security regulations, especially terminal operations including DGR, IATA, ICAO, and BCAS requirements. Thorough understanding of GHA, IATA regulations, and airport handling standards. Willingness to work night shifts and extended hours. Excellent command of spoken and written English. Adequate computer proficiency. Strong sense of responsibility toward customer needs and expectations. Demonstrated motivational and leadership qualities.
Responsibilities: Assist the IT Project Manager in developing detailed project plans, defining milestones, and creating schedules Coordinate and track the use of project resources, including team members, equipment, and vendors Maintain accurate and up-to-date project documentation, such as plans, meeting minutes, and project status reports. Provide administrative support to the project manager, which may include preparing presentations and maintaining project files. Desired profile: Education: A bachelor's or masters degree in IT, or a university degree, would be preferred
Job Responsibilities: Diagnose and repair to specifications: brake and hydraulic systems, exhaust, primary and advanced fuel ignition and electrical systems, suspension and alignment, and air conditioning. Maintain vehicle and equipment functional condition by listening to operator complaints, conducting inspections, repairing engine failures, fixing mechanical and electrical system malfunctions, replacing parts/components, and repairing body damage. Diagnose, repair, rebuild, and/or overhaul automotive electrical and electronic control systems on equipment/vehicles as well as Ground Power Units (GPU). Provide direction and oversight for more complex and difficult work to less experienced staff responsible for vehicle and equipment maintenance and repair. Clearly explain technical diagnoses and necessary repairs to non-electrical personnel. Maintain an organized and neat workshop and recovery vehicle. Work as part of a team, under the direction of the Night Report/Maintenance Supervisor, performing all scheduled and unscheduled maintenance, servicing, fault finding, and repairs on all equipment and vehicles to ensure 24-hour operational reliability. Report requirements for spares, tools, or outside repair work to the supervisor. Education: Diploma with 4 years of relevant experience, or Bachelors degree in Engineering in any discipline Relevant Experience: Minimum of 48 months (4 years) of experience in the relevant field Ability to manage and handle a large workforce Good command of computer applications Personal Characteristics & Behaviors: Openness to new challenges Willingness to go beyond challenges and meet deadlines Good communication skills Strong problem-solving abilities Service-oriented mindset
ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ramp operations during the shift, including: Ramp handling BMA (Baggage Makeup Area) BBA (Baggage Break-up Area) PBB (Passenger Boarding Bridge) Cargo movement Cabin cleaning Other ramp-related services Ensure all ramp services are conducted in compliance with procedures laid down by the respective airlines and regulatory bodies at the airport. Ensure all staff are well-informed and strictly adhere to safety procedures , practices , and regulations across all operations. Meet the handling requirements of all airlines through effective coordination and execution by the operational staff. Ensure staff discipline , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team. Assist the Manager and contribute to formulating ground handling strategies and policies in line with the companys vision , mission , values , and applicable legal procedures . Provide necessary support to the Ramp Manager / AVP Ramp in dealings with customers, airline authorities, and other operational departments to achieve: Operational goals Market share growth Revenue targets Cost reduction Operational efficiency Educational Qualifications: Bachelor’s degree in any subject. Relevant Experience: 48–60 months of experience in the relevant field. Ability to handle mass manpower efficiently. Skilled in setting and managing operational priorities. Proficient in computer applications. Any professional qualification related to Aviation/Airport Operations is an added advantage. Experience in handling scheduled/non-scheduled , general aviation , and charter flight operations . Knowledge of load and trim sheet preparation. Experience in handling narrow-body , wide-body , and regional aircraft on the ramp. Personal Characteristics & Behaviours Demonstrates excellent supervisory and leadership skills. Fluent in written and spoken English . High energy levels with the ability to lead a diverse team . Displays strong logical thinking and the ability to manage operational pressure effectively.
Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepancies, lapses, and errors. Brief all staff on new instructions and requirements; ensure compliance with company regulations and discipline. Build and maintain an efficient operations team. Interview and appraise staff; monitor and control staff overtime and attendance. Be responsible for the safety and quality of all functions/tasks performed. Oversee special handling requirements (e.g., MAAS, VIP) to ensure smooth handling. Attend to passengers requiring special assistance. Maintain other standards as agreed with the airline. Educational Qualification Bachelors or Master’s Degree in Business Administration. Relevant Experience 96–120 months in a supervisory environment, including successful management of multicultural teams. Proven ability in preparing senior management reports and performing data analysis. Skilled in setting and managing priorities effectively. Exceptional command of MS Office (especially Excel). Excellent written and spoken English skills, with the ability to document operational business case scenarios and develop process flow documentation. Personal Characteristics & Behaviours Demonstrates excellent managerial and leadership skills. Strong communicator, able to relate to all levels of staff. Team player and effective leader in managing cross-sectional teams. Able to comprehend and translate complex data into trends and observations.
Responsibilities: Manage the department performance from a purely Operational aspect. Lead, manage and recommend feasible options to reporting manager to ensure that the services provided are consistent , fit for purpose and meet both external and internal requirements; this would include both legal compliance and customer expectations Maintain a set of AISATS data archives. Responsible for every aspect of the QMS/QC function from Audit Planning, Conduct of Audits, & Implementation, Corrective Action & Closure, Monitoring & Verification, Feedback/follow up and re audit where necessary Converts data collected during internal audits into information and provide necessary statistics to Senior Management for Management Review Implement and maintain the processes needed for seamless QMS functioning. Monitor measure and analyze the QMS within the organization and make continuous improvements to suit AISATS operations and changing environment/policies. Initiate and implement process/certification projects involving continual improvement and best industry standards. Ensure implementation of an effective system of document and record controls. Ensure development of a system of identification and traceability of process and records. Implement the internal audit program to verify that the QMS conforms to planned arrangements. Coordinates audit follow-up and closure activities, to see that recommendations have been implemented or otherwise resolved. Desired profile: Bachelors/University Degree with minimum 10 years of working experience of which at least 2 years in a managerial/supervisory capacity in the Aviation Industry Preferably a Certified Internal Auditor with an in-depth knowledge of the auditing field
Responsibilities: Will be responsible to update Asst. Manager / security Supervisor on day to day security & vigilance functions and monitor operational activities. Should demonstrate an excellent behavior and attitude. Follow regulatory practices, rules, regulations and instructions. Assist in the continuous improvement of the risks identification. Act as an information conduit to bring security & vigilance issues to the attention of security & Vigilance officer. Assist investigation team in other operational incidents/cases also. Keep a vigil on the unlawful activities at airport & update Security & Vigilance Officer. Report incidents occurred / noticed to Security & Vigilance Officer. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors occurrences, events, violations and acts that may affect safety, security and company reputation. EDUCATIONAL QUALIFICATIONS : Bachelors Degree from a recognized university Experience in civil aviation security/vigilance will be given preference NCC candidate will be given preference
Responsible for facilitating in-house training programs according to training requirements of various departments. Responsibilities: Facilitate Basic and Refresher Training as per experience Update training contents with approval from Head, L&TD Conduct pre-training venue checks Maintain discipline/grooming standards as per company guidelines Maintain inter-departmental relations Compiling reports/attendance sheets Updating Training records as per attendance Maintaining training files and name list as per ISO standards Responsible for records housekeeping Certification Management Keeping stock of training stationaries and courseware Verify invoices and provide supporting documents to Finance for trainings conducted. Any other L&D duties according to requirements. Maintain Monthly Facilitator and Training Report. He/ She shall ensure proper planning for the batch, shall ensure we maintain a minimum threshold number for any DG Batch He shall get a necessary approval from Head- L& TD, if minimum threshold number not achieved for the batch. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors occurrences, events, violations and acts that may affect safety, security and company reputation. Perform other duties as assigned by the Reporting Officer. EDUCATIONAL QUALIFICATIONS : Bachelors/Masters Degree in Business Administration and/or Economics would be preferred. Any aviation related certified courses would be an advantage. A strong communicator in both written and spoken English is a must. RELEVANT EXPERIENCE : Minimum 3 yrs of experience from a reputed firm Minimum 12 24 Months training exposure will be an advantage Member of a public speaking club or equivalent
We need 15+ years of experience in a maintenance management role of Food/FMCG Manufacturing Industry with Exposure of high-volume production environments where equipment uptime is critical. About The Role: The Maintenance Manager oversees all maintenance activities within our manufacturing factory. This role ensures the smooth operation of machinery, equipment, and infrastructure, minimizing downtime and maximizing productivity. He/She leads a team of maintenance professionals, implements preventive maintenance programs, and ensures compliance with safety and environmental regulations. Roles & Responsibilities: Develop and implement preventive and predictive maintenance programs to reduce downtime and extend equipment life. Plan and oversee all repair and installation activities to ensure high-quality workmanship. Coordinate with production and engineering teams to schedule maintenance activities without disrupting production. Maintain all manufacturing equipment, including mixers, grinders, polishers, melding and other related machines. Ensure proper functioning of auxiliary systems such as HVAC, water supply, and compressed air systems. Manage the maintenance of the facility infrastructure, including electrical, plumbing, and structural components. Supervise and lead the maintenance team, including technicians, mechanics, and electricians. Conduct training and development programs to enhance team skills and knowledge. Schedule and assign tasks to ensure efficient use of manpower and resources. Develop and manage the maintenance budget, ensuring cost-effective operations. Maintain inventory of spare parts, tools, and equipment necessary for maintenance activities. Approve and track maintenance expenditures and investments. Maintenance of Ammonia plant. Co-ordination and execution of activities at site with third party service providers. AMC & Calibration management. Building pool of vendors for supply of critical and general spares for domestic as well as imported equipment. Support IT team in asset tagging in the ERP system. Working closely with IT team for implementation of preventive maintenance through ERP by generating bill of materials (BOMs). Creating and maintaining consumables list and maintaining attic stock for smooth operation and quick TAT, to ensure low downtime of equipment. Establishing AMCs and SLAs both comprehensive and non-comprehensive with various service providers based on type of equipment and utility. Close co-ordination with internal stakeholders like operations and food safety team, for smooth execution of works without affecting day to day operations. Establish processes related to permit to work including work method statements, Risk analysis (HIRA), LOTO, tools and consumables traceability while carrying out maintenance activities in process areas etc. Maintain PM documentation, attic stock, support for spare inventory management, reconciliation of vendors invoices, tracking of payments, PO ageing status etc. Desired Qualifications: Bachelors degree in mechanical / electrical / industrial engineering Additional Education in master’s degree in engineering management, Business Administration (MBA), or a related field preferred
The Procurement Executive is responsible for sourcing, negotiating, and purchasing materials, equipment, and services required for company operations. The role ensures cost-effective procurement, timely delivery, and vendor relationship management while maintaining quality and compliance standards. Roles & Responsibilities: Calling for quotations from Vendors for item s/equipment to be purchased, based on Purchase requests form Stores or intending departments from authorized person. Following up with parties to get atleast 3 quotations as per the purchase procedure. Summarizing quotations to determine L1 & put up for approval / sanction, obtain approvals. As per Procurement & Stores Manual. Going to Market for purchases / Cash purchases / collection of items / quotes. Preparing POs on BOS follow up of POs with suppliers till they effect supplies. Making entries and updating registers and purchase records. Prepare Inter office note to clear Invoice for payments to suppliers till they effect supplies. Search new suppliers for items required. Coordination with inter-department for material requirement. Generating different daily, weekly and monthly Preparing the requirement of evaluation, comparison sheet. Know-your-vendor details forms to be arranged before all the orders. Working with finance department for accounts payable regarding supplier and vendor invoices Prepare the evaluation report, Purchase orders Capex, Purchase order Capex Import, etc all supported documents for necessary approvals. Interface employees to solve quality issues, including rejected materials. Compile MIS report to prepared Monthly basis to stock and research all stock discrepancies, cycle count and adjust stock accordingly. Responsible and accountable for overall quality, safety and security of operations in the assigned area of work. Responsible for reporting to his supervisors occurrences, events, violations and acts that may affect safety, security and company reputation. Perform other duties as assigned by Manager -Procurement. Should have experience working on SAP EDUCATIONAL QUALIFICATIONS : Bachelors degree Diploma in Engineering RELEVANT EXPERIENCE : 3 or more years of experience in Procurement/Admin /Vendor management coordination. Flexible schedule, willing to work overtime as needed. Proficiency in Microsoft Excel (data analysis, formulas, pivot tables) and PowerPoint
Language mandatory - Malayalam Candidates across TAMIL NADU & BANGALORE can apply for this role. Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepancies, lapses, and errors. Brief all staff on new instructions and requirements; ensure compliance with company regulations and discipline. Build and maintain an efficient operations team. Interview and appraise staff; monitor and control staff overtime and attendance. Be responsible for the safety and quality of all functions/tasks performed. Oversee special handling requirements (e.g., MAAS, VIP) to ensure smooth handling. Attend to passengers requiring special assistance. Maintain other standards as agreed with the airline. Educational Qualification Bachelors or Masters Degree in Business Administration. Relevant Experience 96120 months in a supervisory environment, including successful management of multicultural teams. Proven ability in preparing senior management reports and performing data analysis. Skilled in setting and managing priorities effectively. Exceptional command of MS Office (especially Excel). Excellent written and spoken English skills, with the ability to document operational business case scenarios and develop process flow documentation. Personal Characteristics & Behaviours Demonstrates excellent managerial and leadership skills. Strong communicator, able to relate to all levels of staff. Team player and effective leader in managing cross-sectional teams. Able to comprehend and translate complex data into trends and observations.
ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Language mandatory - Malayalam Candidates across TAMIL NADU & BANGALORE can apply for this role. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ramp operations during the shift, including: Ramp handling BMA (Baggage Makeup Area) BBA (Baggage Break-up Area) PBB (Passenger Boarding Bridge) Cargo movement Cabin cleaning Other ramp-related services Ensure all ramp services are conducted in compliance with procedures laid down by the respective airlines and regulatory bodies at the airport. Ensure all staff are well-informed and strictly adhere to safety procedures , practices , and regulations across all operations. Meet the handling requirements of all airlines through effective coordination and execution by the operational staff. Ensure staff discipline , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team. Assist the Manager and contribute to formulating ground handling strategies and policies in line with the companys vision , mission , values , and applicable legal procedures . Provide necessary support to the Ramp Manager / AVP Ramp in dealings with customers, airline authorities, and other operational departments to achieve: Operational goals Market share growth Revenue targets Cost reduction Operational efficiency Educational Qualifications: Bachelors degree in any subject. Relevant Experience: 4860 months of experience in the relevant field. Ability to handle mass manpower efficiently. Skilled in setting and managing operational priorities. Proficient in computer applications. Any professional qualification related to Aviation/Airport Operations is an added advantage. Experience in handling scheduled/non-scheduled , general aviation , and charter flight operations . Knowledge of load and trim sheet preparation. Experience in handling narrow-body , wide-body , and regional aircraft on the ramp. Personal Characteristics & Behaviours Demonstrates excellent supervisory and leadership skills. Fluent in written and spoken English . High energy levels with the ability to lead a diverse team . Displays strong logical thinking and the ability to manage operational pressure effectively.
Roles & Responsibilities: The Senior Cargo Manager reports to the Assistant Vice President Cargo Operations. Provides good customer service to airlines and other clients by ensuring that their requirements, enquiries and complaints are attended to and resolved expeditiously. Provide prompt services to queries on export and import cargo irregularities from clients and their overseas stations. Conduct regular weekly/monthly meetings with airline clients to review and resolve operations issue. Plan and introduce work improvement methods by conducting work studies on work processes with emphasis on staff deployment. Analyze the data collected and propose ways to improve the work processes and improve staff and resource utilization. Expenditure and exercise tight controls to prevent excessive expenditure. Monitor the results of relevant projects and submit post implementation reports. Ensure that all performance data are properly maintained. Ensure that quality control checks/ measures are in place for all functions in cargo operations Responsible for quarterly review of quality control and self assessment for cargo division. Ensure the compliance of assigned airlines Service Level Agreement (SLA) and achievement of a score of good in the monthly and bi-annual surveys. Liaise with relevant section or department involved whenever there are new procedure/handling/audit requirement introduced by the airline. EDUCATIONAL QUALIFICATIONS : Bachelors Degree / diploma (or) equivalent from a reputed university Post Graduate degree preferred RELEVANT EXPERIENCE : Minimum of 5 years of relevant experience of airline experience Must have lead an area of operations successfully Good oral and written communication skills Must possess exceptional leadership and interpersonal skills Marketing experience will be considered an advantage Experience in risk analysis procedures, airline quality management systems and familiarity with ISO 9001/2000 procedures Eligible in Dangerous Goods Acceptance and Live Animals Regulations Effective people management and planning/organizing skills, customer focused and analytical with good judgment Must have lead an area of operations successfully Excellent knowledge of the layout of the Noida Air Freight Terminal Thorough Airline Industry knowledge Should be able to handle matter relating to compliance/discrepancies & claims related to cargo Should be computer literate
Responsibilities: Assist the IT Project Manager in developing detailed project plans, defining milestones, and creating schedules Coordinate and track the use of project resources, including team members, equipment, and vendors Maintain accurate and up-to-date project documentation, such as plans, meeting minutes, and project status reports. Provide administrative support to the project manager, which may include preparing presentations and maintaining project files. Desired profile: Education: A bachelor's or masters degree in IT, or a university degree, would be preferred
WE ARE HIRING FOR A CARGO SUPERVISOR @ RAIPUR CITY Responsibilities: To provide relevant support to the Export, Import, Inbound and Outbound Cool port Operations; Facilitating smooth cargo operations at the station through coordination for safe, secure and effective movement of inbound and outbound cargo; Support the continuous improvement of Coolport operations through personal effort, involvement and commitment; Compliance monitoring; Assist where required; Responsible and accountable for overall quality, safety and security of operations. Mandatory compliance to PPE requirement-wearing of gloves , safety shoes, safety vests and face mask at all times; Conduct cargo operations in accordance with applicable regulations and standards as laid down in AISATS cargo manual; Acceptance and handling of cargo; Managing and leading operations staff on duty, contributing to the highest levels of service standards and reduce operations costs; Ensuring local station operational support functions are working smoothly, including trucking, ULD handling, use of consumables etc. Monitors and control all activities within the Coolport on a shift basis; Ensure reliable customer service delivery and on time performance is maintained at the highest level; Prepare and upload staff roster to meet operational requirements and ensure proper planning and coordination amongst team members with effective leave management to deploy manpower for all allocations in cargo. Coordinate with HRA for all HR and payroll related concerns; Prepares daily reports and ensures all documentation pertaining to operations including related admin paperwork and staff overtime in a timely manner; Providing guidance and direction to subordinates, including setting performance standards and monitoring performance; Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others; Direct delivery trucks to shipping doors or designated marshaling areas, and supervise loading and unloading of goods safely; Monitor cargo acceptance operations, and ensure that they conform to airline requirements and company procedures; Ensure that documentation at the acceptance and cargo acceptance at truck dock are performed in a timely manner as per the performance standards; Monitor and ensure sufficient stock of stationery for use; Brief and update staff on new procedures and other operational matters; Ensure physical presence while screening of sensitive shipments; Highlight to DM if booked cargo is accepted after acceptance cutoff time; Ensure good housekeeping; Ensure that cargo assistants are properly deployed and accounted for at all times; EDUCATIONAL QUALIFICATIONS: Bachelors and/or Master Degree equivalent. RELEVANT EXPERIENCE: Minimum 48 Months work experience in Air Cargo Operations / Freight Handling and warehousing of which last 12 months is on a supervisory level Expertise in IATA Cargo Handling Procedures and Regulations and familiar with fundamentals of Load Control. Eligible in Dangerous Goods Acceptance and Live Animal Regulations will be an added advantage. Effective people management and planning / organizing skills, customer focused and analytical with good judgment.