Role & responsibilities : To deal with employees as well as the Union. Attend to the various queries/ issues relating to employees. Maintaining cordial and harmonious industrial relations in the Company. Discussions with Office Bearers/Committee Members of the Union various industrial relations matters affecting the employees. Draft reply to the Statement of Claim of the workmen for submission to Labor Authorities. Attend and represent the Company in Conciliation Proceedings before Labor Authorities. Regularly interact with employees and attend to their problems/issues. Responsible for handling Legal cases before various Courts/Tribunals. To liaise with Legal Advisors of the Company. Briefing the Companys Advocates about the detailed facts of each case and assist in drafting the reply. Attend to all hearings before various Courts/Tribunals. Prepare monthly reports of Conciliation/Court/ Tribunal cases. Drafting of Charge-sheet. Conducting departmental inquires. Other DI related matters.
Job Responsibilities - Payroll Management: Manage end-to-end payroll processing for all employees, ensuring timely and accurate disbursements. Validate salary inputs including attendance, leave, bonuses, increments, and variable pay. Coordinate with Finance for payroll funding, reconciliation, and audits. Ensure compliance with statutory deductions (PF, ESI, PT, TDS, etc.) and timely filing of returns. Address payroll-related employee queries and grievances promptly. HR Operations: Oversee employee lifecycle management onboarding, transfers, exits, etc. Maintain and update employee records in HRIS/HRMS. Manage HR documentation offer letters, contracts, letters of intent, and exit documents. Support audits (internal, external, labor) and ensure recordkeeping compliance. Assist in the implementation and standardization of HR processes and systems. Compliance & Reporting: Ensure compliance with labor laws and organizational policies. Prepare HR reports, dashboards, and data analytics for management review. Collaborate with external vendors for compliance-related filings and inspections. Employee Support: Provide operational support to employees on HR policies, processes, and systems. Assist with employee engagement activities and internal communication. Qualifications and Skills: Bachelor's degree in HR, Business Administration, Commerce, or related field. MBA/PGDM preferred. 4–6 years of experience in payroll and HR operations. Strong knowledge of payroll systems (SAP, Oracle, ADP, etc.) and HRIS platforms. Sound understanding of Indian labor laws and statutory compliance. Proficiency in MS Excel and analytical tools. Excellent attention to detail, problem-solving, and communication skills.
Job Purpose & Specific Responsibilities: Assist Shift Duty Manager: Ensure that all flight operations in the respective shift are handled smoothly and safely. Reporting: Report to the Ramp Control Center / Ramp Duty Manager during shift. Operational & Control Duties: Perform duties as instructed by the Ramp Duty Manager / Management to ensure safe and smooth operations. Acting In-Charge: Take charge of ramp operations in the absence of the Ramp Duty Manager. Resource Allocation: Allocate resources from the Ramp Control Center based on operational requirements. Team Support: Assist junior and senior staff to optimize resource utilization. Shift Planning: While operating from Ramp Control Center, plan shift-wise resources to meet operational demands. Flight Turnaround Handling: Manage turnaround of flights (including ramp and cabin cleaning) as per duty allocation. Staff Guidance: Guide junior staff to meet operational requirements. Shift Handover: Ensure smooth handover and takeover of responsibilities between shifts. Admin & Operational Tasks: Complete any administrative or operational tasks assigned by the Duty Manager/Management. Discipline: Maintain office discipline and assist the Ramp Duty Manager in enforcing it. Inventory Monitoring: Assist in tracking and reporting inventory of equipment (walkie-talkies, mobiles, computers, etc.) to the HOD. Ramp & ULD Monitoring: Oversee ramp and ULD operations to ensure airline requirements are fulfilled. Daily Resource Check: Check availability of resources and inform the Ramp Duty Manager/HOD to ensure adequacy. Team Supervision: Guide ramp teams and monitor their performance. Communication Management: Help communicate operational/internal updates to all relevant parties in a timely manner. Roster Preparation: Assist in preparing staff rosters and ensuring flight records are updated and maintained. Manpower Planning: Determine manpower needs based on aircraft type, load factor, and flight details. Assign staff accordingly and create daily flight assignments. Flight Handling Responsibilities: Attend airline briefings and instruct team members accordingly. Collect incoming LDM/CPM and LIRF from Load Control. Confirm ETA, bay number, etc., with AOCC. Ensure safety compliance among team members (e.g., PPE usage). Arrange all pre-flight requirements per LDM/CPM (Ambulift, GPU, GCU, etc.). Ensure outgoing cargo/mail is positioned in the bay at least 10 minutes before ETD. Inform AOCC once the flight is chocks on/off and PBB/stairs are connected. Ensure priority offloading of baggage/ULDs as per cabin class (F/J/Y). Confirm all cargo is offloaded and released to the warehouse. Submit completed LIRF to Load Control. Update and submit Ramp Assistant form to Duty Manager with all documents. Report any accidents/incidents to the Duty Manager with full details. Safety & Compliance: Ensure safety, security, and quality of operations. Report any incidents, violations, or events that may affect operations, safety, or company reputation. Educational Qualifications: Bachelors or Master’s Degree or its equivalent. Relevant Experience: 30–60 months of experience in ramp operations. Experience in resource management and staff allocation is an advantage. Ability to learn and develop new skills. Any qualification related to Airport Operations or Aviation is a plus.
ARM is responsible to assist Ramp Manager/AVP to ensure that all flight operations in his/her respective shift is handled smoothly and safely. This position represents ramp department in operation in ramp management/company and its values in its relations with customers, authorities and professional bodies. Resolves problems related to ramp services, controls the team effectively and ensures highest standards of customer satisfaction in terms of quality, efficiency and effectiveness. ARM carries out authorities of Ramp Management/Ramp AVP, plans, organizes, directs and controls all ramp services in his/her shift. Responsibilities: Report to Manager Ramp Services . Responsible for the entire ramp operations during the shift, including: Ramp handling BMA (Baggage Makeup Area) BBA (Baggage Break-up Area) PBB (Passenger Boarding Bridge) Cargo movement Cabin cleaning Other ramp-related services Ensure all ramp services are conducted in compliance with procedures laid down by the respective airlines and regulatory bodies at the airport. Ensure all staff are well-informed and strictly adhere to safety procedures , practices , and regulations across all operations. Meet the handling requirements of all airlines through effective coordination and execution by the operational staff. Ensure staff discipline , address staff-related issues, and escalate concerns to superiors when needed. Maintain coherence, peace, and discipline within the team. Assist the Manager and contribute to formulating ground handling strategies and policies in line with the companys vision , mission , values , and applicable legal procedures . Provide necessary support to the Ramp Manager / AVP Ramp in dealings with customers, airline authorities, and other operational departments to achieve: Operational goals Market share growth Revenue targets Cost reduction Operational efficiency Educational Qualifications: Bachelor’s degree in any subject. Relevant Experience: 48–60 months of experience in the relevant field. Ability to handle mass manpower efficiently. Skilled in setting and managing operational priorities. Proficient in computer applications. Any professional qualification related to Aviation/Airport Operations is an added advantage. Experience in handling scheduled/non-scheduled , general aviation , and charter flight operations . Knowledge of load and trim sheet preparation. Experience in handling narrow-body , wide-body , and regional aircraft on the ramp. Personal Characteristics & Behaviours Demonstrates excellent supervisory and leadership skills. Fluent in written and spoken English . High energy levels with the ability to lead a diverse team . Displays strong logical thinking and the ability to manage operational pressure effectively.
Responsibilities: Take charge of various work areas in passenger service operations. Ensure close liaison with airlines on all matters for smooth operations. Attend to investigations and complaints raised by airlines or passengers. Ensure client satisfaction at all times. Participate in airline meetings to resolve issues or complaints. Follow up with airlines and passengers on incidents to provide closure and service recovery. Review work procedures and implement solutions to improve service quality. Monitor SLA and agreed service standards to ensure compliance and achievement. Lead, organize, and motivate staff; monitor staff performance regularly. Conduct investigations related to discrepancies, lapses, and errors. Brief all staff on new instructions and requirements; ensure compliance with company regulations and discipline. Build and maintain an efficient operations team. Interview and appraise staff; monitor and control staff overtime and attendance. Be responsible for the safety and quality of all functions/tasks performed. Oversee special handling requirements (e.g., MAAS, VIP) to ensure smooth handling. Attend to passengers requiring special assistance. Maintain other standards as agreed with the airline. Educational Qualification Bachelors or Master’s Degree in Business Administration. Relevant Experience 96–120 months in a supervisory environment, including successful management of multicultural teams. Proven ability in preparing senior management reports and performing data analysis. Skilled in setting and managing priorities effectively. Exceptional command of MS Office (especially Excel). Excellent written and spoken English skills, with the ability to document operational business case scenarios and develop process flow documentation. Personal Characteristics & Behaviours Demonstrates excellent managerial and leadership skills. Strong communicator, able to relate to all levels of staff. Team player and effective leader in managing cross-sectional teams. Able to comprehend and translate complex data into trends and observations.
Key Responsibilities: Coordinate and interact with various government agencies (ATC, AAI, DGCA, BCAS, etc.) to ensure smooth flight operations (pre/post flight). Extend proper communication to staff periodically regarding delays and early operations. Ensure safe and secure operations and timely flight departures in coordination with the respective flight supervisors. Establish and manage counter operations, queue management, and proper boarding guidelines. Coordinate crew movement as per airline specifications. Ensure the Flight Handling Report (FHR) is accurately filled and signed on time by the respective airline representative. Ensure adequate trained manpower is available at key locations in the passenger terminal through proper roistering, and coordinate with duty officers from other departments. Provide staff-related information to the Duty Manager for performance evaluation. Handle staff grievances, complaints, and administrative issues that do not require escalation. Ensure sufficient staff availability in each functional area. Contact customer airlines for their feedback. Coordinate airport operations related to flight handling and ensure periodic communication with staff. Monitor flight operations, including pre-flight, arrivals, departures, and post-flight activities. Conduct daily briefings in advance of operations and provide solutions to recurring issues faced by staff. Assist the Duty Manager in preparing staff appraisal reports in accordance with company policies. Coordinate and interact with various government agencies and maintain strong relationships to ensure smooth flight operations. Encourage staff involvement in initiatives for continuous operational improvement. Handle staff grievances and complaints within a reasonable timeframe and escalate to the Duty Manager when necessary. Educational Qualifications Bachelors/Masters Degree or equivalent. Relevant Experience Minimum 36 months of experience in the aviation industry, with at least 1 year at the CSSA level. Extensive hands-on experience and training in flight and ground operations. Experience in passenger services, airline administration, and coordination with airports and other authorities. Strong knowledge of airport safety & security regulations, especially terminal operations including DGR, IATA, ICAO, and BCAS requirements. Thorough understanding of GHA, IATA regulations, and airport handling standards. Willingness to work night shifts and extended hours. Excellent command of spoken and written English. Adequate computer proficiency. Strong sense of responsibility toward customer needs and expectations. Demonstrated motivational and leadership qualities.