Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity In this role, the Director of Quality Assurance, ensures all services meet quality standards as per client’s business requirements. The key objective is to understand customer expectations and needs, aligning to TP’s Quality standards and managing quality control process for Technology clients. The Responsibilities & Duties Being highly analytical and will manage and focus on review of key drivers, metrics and operational processes for Technology accountsManaging BEST QA framework Implementation for Technology accountDemonstrate commitment to program internal customer satisfactionDefining audit strategies to ensure maximum improvement in quality performanceUsing smart logic in sampling for transactional auditsOptimizing QA staff for maximum efficiency (productivity and accuracy)Ensuring complete audit coverage operator wise as per audit plan and budgeted manpowerAnalyzing the reason of errors and concentrations of errors for improvementEnsuring RCA (root cause analysis) for escalations within operationsReviewing and redefining end to end non-compliance monitoring processConducting daily hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performanceDesigning Key Performance Indices and defining Key Responsibility Area for QA staffRecommending KPI changes as and when required to business to improve performance Managing end to end QA employee life cycle in operationsManaging manpower budget and hiring of QA staffResponsible for career development and growth path for QA staffDrive continuous improvement initiatives and automation opportunities to improve effectiveness and build efficiencies in program.Involve self in RFP for new accounts and managing transition as part of Quality function. The Qualifications Graduation degree12+ Years Experience in Service industry with 5 – 7 Years in Transactional Quality managerial roleMinimum Lean Six Sigma Green belt certification is must.Experience in CSAT/ NPS metric managementCustomer Service OrientationExcellent verbal and written communication.Data analysis and statistical aptitudeGood interpersonal skills.Quality improvement project delivered using PDCA/Six Sigma or LEAN MethodologyExposure to handling clients and operations Stakeholders independentlyAdvanced Excel Skill preferably expertise in Power BI, Tableau etc will be preferredSix Sigma/ LEAN or Equivalent certification is preferredSkills for planning, assigning and directing work.Ability to coach, develop action plans which maximize performance and provide effective feedback. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Experience Range: 4+ Years The RoleAs an Integration Developer you will work with team leads and use identified business requirements to design successive integrations of Workday with external HR vendors and software applications during testing and production periods. The Requirements • Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, Statistics or any other major with significant quantitative/technical course work• Prior class or work experience that demonstrates analytical capabilities in programming languages such as Java, XML/XSLT or SQL• Fundamental knowledge of HR systems, such as PeopleSoft, SAP, Oracle, Workday as well as other leading best-of-breed systems• Propensity to quickly comprehend new and emerging technologies and understand business and testing scenarios• Self-starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zone• Well organized and detail oriented• Ability to work both independently and on client teams and enjoy a fast-paced environment

Roles and responsibilities: Customer: ▪ Works with the Clients to understand customer needs and accordingly deploy tools/ methods/ best practices to drive seamless transitions. Operational Excellence: ▪ Liaise with Clients to understand Client needs and map processes. ▪ Evaluate project risks, develop & implement mitigation plans. ▪ Ensure during process migration, every phase of the methodology is strictly followed with no omissions. ▪ Conduct regular meetings and review sessions to ensure all concerned parties are informed. ▪ Need-based escalation of decisions and ensure proper follow-up of the same. ▪ Ensure regular interaction with the Technology team to clearly state the expectations and support required from them. ▪ Ensure technology team has all the information they would require from the client. ▪ Conceptualize a project plan clearly outlining the infrastructure, timelines, and phases of the project. ▪ Ensure clarity on performance standards and SLAs required by the client. ▪ Ensure the accurate replication of all processes. ▪ Supervise writing of manuals to document specifics of SLAs & other details in order to maintain record of all transactions.▪ Understanding of TOPS and BEST framework. ▪ Travel to client site / delivery centre as and when required. People & Culture: ▪ Act as the point of contact for the client and maintain a healthy business relationship by answering queries, solving problems and reviewing performance of the process. ▪ Interact with the Operations Head & other key positions to articulate client needs.▪ Imbibes organizational values and governing principles.▪ Establishes innovative systems and procedures to deliver the expected outcome and continuously improvises on them. ▪ Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness. ▪ Assist the Human Resource department with recruitment by offering a client perspective of the processes & the required skill set. ▪ Conduct timely meetings to ensure open communication and devise an action plan to address issues/ concerns raised. Domain / Functional expertise areas: ▪ Advanced ability in MS Office ▪ Effective communication ▪ Analytical bent involving data crunching /analysis Competencies:▪ Delivers Customer Service ▪ Makes Decisions ▪ Builds Collaborative Relationships ▪ Supports Innovation & Continuous Improvement

Job Description: Job Title: Incident Task Force (ITF) ManagerJob Summary: The Incident Task Force (ITF) is responsible for managing incidents that impact the contact center’s operations, processes, and services. As the governing body for all critical incidents, the ITF recommends preventive measures to minimize the risk of future incidents. The Investigations Manager within the ITF will play a crucial role in investigating, ensuring compliance, security, and risk management within the organization. Key Responsibilities:Incident Management: Manage incidents end-to-end, impacting the contact center’s operations, processes, and servicesPreventive Measures: Recommend preventive measures to minimize the risk of future incidentsCoordination: Coordinate actions to mitigate the incident’s impact and prevent recurrenceCommunication: Ensure timely and accurate communication with stakeholders, including employees and managementDocumentation: Maintain detailed records of incidents, actions taken, and lessons learned in a timely mannerAnalysis: Analyze patterns and trends to identify policy, procedure, or internal control failuresEffectiveness Measurement: Measure the effectiveness of compensatory controlsFollow-up: Monitor and report the status of issues and agreed actions identified during engagement work, reporting monthly status on issuesAutomation: Knowledge of transformation tools and RPA (Robotics Process Automation) is preferableTechnical Skills: Proficiency in Excel, PowerPoint and Playbook Information Security:Adhere to the Teleperformance Code of Conduct, email usage policy, and customer information and data security policy. Comply with the Non-Disclosure Agreement. Skill Sets:Risk Management Practices/BPO Expertise/Internal Audit: Knowledge in these areas to effectively manage and mitigate risksPlanning and Organizational Skills: Strong ability to plan and organize tasks and projects efficiently.Communication Skills: Excellent verbal and written communication skillsInquisitive and Observant: A keen eye for detail and a curious mindset to identify and address potential issuesAttention to Detail: Meticulous attention to detail to ensure accuracy and thoroughness in all tasksAdaptability: Ability to adapt and perform well in a pressurized working environmentWillingness to Travel: Flexibility to travel as required

BFSI Domain experience mandatory into Quality Domain !!!Brief description of position (key role & responsibilities):FUNCTIONAL/ OPERATIONAL:Manage quality program in line with BEST QA Framework requirementsPrepare QA staffing and scheduling plan as per frequency definedFacilitate achievement of quality SLA’s and sampling targetsConduct calibration sessions as per schedule and publish reportsFacilitate on-time Quality reporting at group and program levelsConduct & Publish RCA for not meeting Quality/CSAT/ FCR metricsManage client calibration and process change sessionsWork in tandem with operations on frontline intelligence gathering for process improvementsResolve disputes arising out of audit related issuesManage and track process average time to feedback and quality of feedback deliveredCreate weekly/ monthly review presentations for internal and external teamsTEAM RELATED:Certification management for Quality AnalystPrepare and track QA performance plans for team membersDrive quality improvement from QA TeamManage QA team motivation, development, and engagement.CLIENT SPECIFIC / ORIENTED:Communicate with client quality and operations teamPresent WBR & MBR in tandem with operationsDeliver customer service improvement projectsRotational shiftWeek Offs- RotationalQualification:Graduate in any disciplineAttended training on BEST Quality FrameworkTraining or Certification on Quality Improvement approach (Six Sigma/LEAN/ISO) PreferredOther requirementsDomain/functional expertise areas:Adept at QA Management planningCapability in conducting measurement system analysisGood Excel Skills & Reporting skillsUnderstanding of quality management systemGood Verbal and Written CommunicationVariance Management, Root cause analysis and Storyboarding capabilityCritical competencies for the position:Supports Innovation & Continuous ImprovementTakes Initiatives to Deliver Team ObjectivesCoaches, Trains & Develops quality team membersQuality Improvement focus

✨ Teleperformance is hiring ✨- Electromechanical Manager 📍 Location: Jaipur | Teleperformance Teleperformance, a global CX leader, is on the hunt for an experienced Electromechanical Manager to supercharge our Jaipur operations! What You’ll Be Doing: ⚙️ Leading electromechanical & facility operations⚡ Ensuring performance of HVAC, electrical & mechanical systems🔧 Managing preventive & corrective maintenance🤝 Coordinating with vendors & internal teams What We’re Looking For: 🎓 Degree in Electrical/Mechanical Engineering📅 7+ years of relevant experience🧠 Strong troubleshooting & leadership skills🏢 Experience in large commercial setups is a plus

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity The Director – Talent Excellence is responsible for overseeing and executing key HR functions, including employee relations, performance management, compliance, training, and HR operations. This role serves as a strategic partner to leadership while also supporting employees at all levels to promote a productive, engaged, and compliant workplace. The Responsibilities & Duties Lead HR Generalist activities across business units, acting as a trusted advisor to managers and employees.Manage employee relations issues with fairness, empathy, and adherence to company policy and labor laws.Oversee performance management processes, including goal setting, reviews, and development plans.Ensure compliance with labor laws and company policies through audits and regular policy updates.Support recruitment and onboarding efforts in collaboration with the Talent Acquisition team.Conduct training sessions on HR policies, diversity and inclusion, conflict resolution, and other key topics.Maintain HRIS records and generate reports for analytics and decision-making.Partner with leadership on organization development, workforce planning, and employee engagement initiatives.Drive continuous improvement in HR processes and practices.Mentor and guide junior HR staff (if applicable). The Qualifications Bachelor’s degree in human resources, Business Administration, or related field (Master’s or MBA preferred).12 years of HR generalist experience working as HRBP.Strong knowledge of employment laws and HR best practices.Excellent interpersonal, communication, and conflict-resolution skills.Ability to manage multiple priorities in a fast-paced environment.Experience with HRIS systems and data analytics.HR certification (e.g., SHRM-CP, PHR, SPHR) is a plus. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity Director of Solutions builds and maintains strong customer relationship and act as liaison between the sales team and the customers. It demands developing compelling pitches and proposals for potential clients, understanding market trends and managing the entire bid process. This can only be done effectively by having that intimate knowledge and experience in the Presales & Solutions space. The Responsibilities & Duties Leading Bids / Solution for large deals.Drafting responses and work on deals identifying the key win strategies / themes for the bid, determining the key differentiators.Understanding and analysing client requirementsBeing responsible for working with BD teams, building strategies for potential client wins.Working closely with leadership team and key stakeholders across functionsPreparing Bid proposals / RFPs & RFQs for the client The Qualifications Bachelor’s degree or above preferred.10 – 15 years of experience in Presales/Solutions within Customer Experience / Digitally Integrated Service Industry in domestic / international marketsExcellent understanding of sales and solution cycleMust be highly detail-oriented, productive, accountable, and work under tight deadlines when needed.Previous solution, bid management experience required.Good analytical and research skills for creating Industry, competitor, and client insights. Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

OUTBOUND SALES (Banking Experience mandatory) !!Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy GuidelinesCSAT, NPS, Attrition, Shrinkage, Performance Management- Top Quartile, Bottom Quartile ManagementEncourage And Motivate Team To Meet Organizational GoalsDevelop Team Skill Sets And Manage Personal Development Goals For The TeamProactively Updates On New ProcedureResponsible For Staff Retention Within The TeamPresents Detailed Information And Responds To Questions From Managers, Clients And CustomersResponsible For Maintaining Discipline / Absenteeism Of Team On The FloorResponsible For Feedback And CoachingGood MS Office KnowledgeWork Closely With The Teams To Achieve Qualitative Targets Specified By The ClientWill Be Responsible For Hourly & Daily PerformanceWill Be Responsible For Client Communication For His ProcessNeed To Ensure Low Performers Are Motivated, To Get The Required Revenue From ThemEnsure Prompt & Accurate Service & Achievement Of TargetTo Identify Training/Coaching Needs Of Team Members And Provide The Same To The ManagerShould Have Good Knowledge Of MS ExcelGood Communication SkillsTeam Handling Skills Key Skills :Email queue KnowledgeGood analytical skillsTime ManagementAbility to multitaskAbility to work well in and promote a team environmentKnowledge of NPSPeople management skillsFlexible to adapt new workflowsExcellent communication and comprehension skills are required Preferred Skills:Strong communication skills in English Critical Competencies:Customer ServiceGood analytical skillsMust be very good with data representationMust be very good with MS ExcelTime ManagementAbility to multi-task

Job Title: Quality Analyst (QA) Location:Hyderabad Key Responsibilities:1. Quality Monitoring & Case Audits:Conduct regular audits of Tier 3 support cases to ensure accuracy, compliance, and adherence to policies. 2. Performance Analysis & Reporting:Analyze agent performance trends and create quality improvement reports. Maintain quality scorecards and dashboards to track individual and team performance. 3. Training & Continuous Improvement:Provide constructive feedback and coaching to agents on case resolution, policy enforcement, and communication. Collaborate with SMEs and Team Leads to develop quality training programs and process enhancements. Required Qualifications & Skills: ✔ 2-4 years of experience in Quality Assurance, Trust & Safety, content moderation, ✔ Strong understanding of E commerce - Market Place Store policies, policy enforcement, and quality assessment methodologies. ✔ Excellent analytical skills, attention to detail, and ability to provide actionable feedback. ✔ Strong communication and coaching skills to drive performance improvements

Hiring from PAN India (Work from Office for Indore) Position: Customer Support Executive - Escalation Desk (L2 Support) We’re Looking for Immediate Joiners with: 1. Excellent English & Hindi communication required. 2. Minimum 1 year of documented experience in customer service/client handling. 3. Undergraduate & Graduate both can apply. Location: Teleperformance Brilliant Sapphire, Scheme No. 78 Vijay Nagar Indore (M.P) Flexible Shift for a better work-life balance. Perks: Reallocation benefits : - Travel tickets. - 14 Days Accommodation with complimentary breakfast. - Relocation Bonus of 10K (Applicable for distance more than 175 KM) Salary: Up to 27K CTC

Location- KolkataExperience- 3 to 6 yearsIndustry- BPO/Corporate services Key Responsibilities: Learning and Developmentwork closely with HR to implement employee engagement and talent retention programs.develop career progression frameworks to support internal growth and mobility.conduct employee feedback sessions to improve workplace culture and satisfaction.Monitor compliance with quality standards, industry regulations and company policies.Collaborate with stakeholders to implement best practices in talent development.Taking care of exit interview and joining formalities.Grievance and compliance handling.

Teleperformance is Hiring: Team Lead - Operations Location- Lucknow We’re on the hunt for a motivated Team Lead to drive performance, elevate customer satisfaction, and make an impact! Role Highlights: Lead & coach a team to exceed KPIs (AHT, CSAT, FCR) Monitor performance & ensure top-tier quality Mentor & develop future stars Collaborate with clients & deliver results What We’re Looking For: 3-6 years in BPO (1-2 years as a TL) Strong leadership, communication & problem-solving skills Show more Show less

Maximize Your Impact at Teleperformance Welcome to Teleperformance, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion in annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. Strengthen your leadership position, tap into our omnichannel solutions, and contribute to a brighter, digitally driven tomorrow. Your talent is the missing piece that completes our vision. The Opportunity | Director of Quality As a Quality Leader you will ensure all services meet quality standards as per the business requirements. Your primary responsibilities would include understanding customer expectations and needs, aligning to Teleperformance’s Quality standards. In this role you will be managing quality control processes and driving strategy to optimize business and functional deliveries. The Responsibilities Managing QA Framework Implementation. Focusing on reviewing key drivers, metrics, and operational processes that drive KPI results Defining audit strategies to ensure maximum improvement in quality performance. Optimizing QA staff for maximum efficiency, productivity and accuracy. Ensuring complete audit coverage operator-wise as per audit plan and budgeted workforce. Analysing the reason for errors and concentrations of errors for improvement. Ensuring RCA (root cause analysis) for escalations within operations. Reviewing and redefining the end-to-end non-compliance monitoring process. Conducting periodic hygiene checks on KPI outliers (operators) like AHT, CSAT, and FCR to improve performance. Designing vital performance Indicators and defined key responsibility areas for QA staff. Recommending KPI changes as and when required to business to improve performance. Managing end-to-end QA employee life cycle in operations. Driving continuous improvement initiatives and automating opportunities to improve effectiveness and build efficiencies in the program. The Qualifications Graduation degree. 13+ Years Experience in the Customer Experience industry in international accounts with 7 Years in a Quality Domain knowledge of Shipping & Logistics or eCommerce is preferred Green Belt Six Sigma Certification is a must, Blackbelt Certification preferred. Customer service orientation, Data analysis and statistical aptitude. Exposure to handling clients and operations Stakeholders independently Quality improvement project delivered using PDCA/Six Sigma or LEAN Methodology. Advanced Excel Skills, preferably expertise in Power BI and Tableau, will be preferred. Six Sigma/ LEAN or Equivalent certification is preferred. Ability to coach and develop action plans that maximize performance and provide effective feedback. Customer Service orientation. Builds Collaborative Relationships. Coaches & Develops Others. Logical thought process. Pre-Employment Screenings In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, such as recruiters or head-hunters. Such applications will not be considered, and no contractual association shall be established through such submissions. Is There a Fine Print? No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Show more Show less

Maximize Your Impact with TP Welcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable €10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions. As a globally certified Great Place to Work in 72 countries, our culture thrives on diversity, equity, and inclusion. We value your unique perspective and believe that your talent is the missing piece that completes our vision for a brighter, digitally driven tomorrow. The Opportunity In this role, the Director of Quality Assurance, BFS ensures all services meet quality standards as per client’s business requirements. The key objective is to understand customer expectations and needs, aligning to Teleperformance Quality standards and managing quality control process for BFS clients. The Responsibilities Being highly analytical and will manage and focus on review of key drivers, metrics and operational processes for BFS accounts Managing BEST QA framework Implementation for BFS accounts Demonstrate commitment to program internal customer satisfaction Defining audit strategies to ensure maximum improvement in quality performance Using smart logic in sampling for transactional audits Optimizing QA staff for maximum efficiency (productivity and accuracy) Ensuring complete audit coverage operator wise as per audit plan and budgeted manpower Analyzing the reason of errors and concentrations of errors for improvement Ensuring RCA (root cause analysis) for escalations within operations Reviewing and redefining end to end non-compliance monitoring process Conducting daily hygiene checks on KPI outlier (operators) like AHT, CSAT and FCR to improve performance Designing Key Performance Indices and defining Key Responsibility Area for QA staff Recommending KPI changes as and when required to business to improve performance Managing end to end QA employee life cycle in operations Managing manpower budget and hiring of QA staff in operations Responsible for career development and growth path for QA staff Drive continuous improvement initiatives and automation opportunities to improve effectiveness and build efficiencies in program. Plan for Automation project in tandem with operation Involve self in RFP for new accounts and managing transition as part of Quality function The Qualifications Graduation degree 13+ Years Experience in Service industry with 5 Years in Quality managerial role and must have good experience in managing BFS accounts. GB/BB Certified or Trained Preferred Quality /Process control/Six Sigma certification is preferred. Experience in CSAT/ NPS metric management Experience in Technical programs will be an added advantage. Customer Service Orientation Excellent verbal and written communication. Data analysis and statistical aptitude Good interpersonal skills. Quality improvement project delivered using PDCA/Six Sigma or LEAN Methodology Exposure to handling clients and operations Stakeholders independently Advanced Excel Skill preferably expertise in Power BI, Tableau etc will be preferred Six Sigma/ LEAN or Equivalent certification is preferred Skills for planning, assigning and directing work. Ability to coach, develop action plans which maximize performance and provide effective feedback Pre-Employment Screenings By TP policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening. Important | Policy on Unsolicited Third-Party Candidate Submissions TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions. Diversity, Equity & Inclusion At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Show more Show less

Key Responsibilities: • Design and build Workday integrations using EIB, Studio, Core Connectors • Develop and customize BIRT reports for client-specific needs • Troubleshoot and resolve issues related to integrations and reporting • Participate in end-to-end implementation projects and change requests • Work with stakeholders to define requirements and deliver technical solutions Qualifications: • 5–10 years of experience in IT with 4+ years in Workday integrations and BIRT reporting • Hands-on experience with Workday Studio, XML, XSLT, and Web Services • Experience in building custom and advanced BIRT layouts • Strong communication and documentation skills • Education: B.Tech / B.E. in Computer Science or related field Location: Mumbai, Bangalore, Gurgaon, Hyderabad Show more Show less

Key Responsibilities: • Design and implement secure Workday integrations with authentication mechanisms (e.g., OAuth, SAML, X.509) • Support Workday’s single sign-on (SSO) and related security setups • Collaborate with IT security teams to align on data privacy, encryption, and access control • Troubleshoot integration security issues and conduct risk assessments • Lead authentication strategy across Workday integration touchpoints Qualifications: • 6+ years in IT with at least 4 years in Workday integration and authentication/security • Experience with Identity Providers (Okta, Azure AD, etc.) • Strong grasp of integration protocols and secure API development • Knowledge of Workday Security framework and Integration System Users (ISUs) • Education: B.Tech / B.E. in Computer Science or related field; MBA preferred Show more Show less

Key Responsibilities • Collaborate with global stakeholders (business, HR, IT) to gather and analyze integration requirements. • Design and develop Workday integrations using Workday Studio, EIB, Core Connectors (PICOF/PECI), and custom reports (Advanced, Matrix). Having Workday Orchestrate build experience or Workday Extend experience would be an asset for the team • Work on both inbound and outbound integrations involving third-party vendors and internal systems. • Configure and manage Workday APIs, Web Services (SOAP/REST) and use tools like Postman and SOAP UI for testing. • Participate in global rollout planning, build, and deployment phases, ensuring alignment with security and compliance standards. • Monitor and support integration processes post-go-live including error handling, debugging, and optimization. • Contribute to solution design documents, technical specifications, and end-user documentation. • Act as a Workday SME for integration and provide guidance to junior team members and business users. • Collaborate with cross-functional teams on Workday HCM, Time and Absence, Recruiting, and security model configurations. • Provide support for Unit Testing (UT), System Integration Testing (SIT), and User Acceptance Testing (UAT) cycles. • Participate in change management, data migration, and tenant management activities as needed. Required Skills and Experience • 10+ years of experience in HRIT / HR Tech with at least 5+ years in Workday Integrations. • Strong hands-on experience with: o Workday Studio o PICOF, PECI, EIB o Workday Web Services (REST/SOAP APIs) o Postman, SOAP UI o Custom Reporting (Advanced/Matrix Reports) o Security Configuration • Solid understanding of Workday HCM modules, particularly Core HCM, Recruiting, Time and Absence. • Ability to lead technical design discussions and work independently in a client-facing consulting environment. • Experience in large-scale global Workday implementations preferred (especially across 20+ countries). • Exposure to integration patterns, middleware platforms (e.g., Dell Boomi, MuleSoft – optional). • Strong problem-solving, communication, and documentation skills. • Bachelor's or master's degree in engineering, Computer Science, Information Systems, or related field. • Preferred to have official Workday certifications in Workday HCM, Workday Integrations, Workday Studio, Workday Authentication and Workday EM Preferred Qualifications • Workday certification in Studio, Core Connectors, or HCM (preferred but not mandatory). • Experience working in an Agile/Scrum environment. • Previous experience in BPO/shared services/large enterprise environments is a plus. Show more Show less

Company Description TP is a global digital business services company known for delivering advanced, digitally-powered services to the world's top brands. With a significant global scale and local presence, TP supports its communities, clients, and the environment in meaningful and sustainable ways. Our services are designed to help businesses streamline their operations. Role Description This is a full-time on-site role for a Customer Care Specialist located in Jaipur. The Customer Care Specialist will be responsible for providing high-quality customer support, ensuring customer satisfaction, and efficiently addressing customer inquiries and issues. Day-to-day tasks include handling customer communications, utilizing analytical skills to resolve problems, and maintaining a high standard of customer service. Qualifications Customer Satisfaction and Customer Service skills Customer Support skills Strong Communication and Analytical Skills Excellent problem-solving capabilities Ability to work efficiently on-site in Jaipur Experience in a customer-facing role is a plus Bachelor's degree or equivalent in a related field preferred Show more Show less

Key Responsibilities: • Analyze business requirements and translate them into Workday integration specifications • Support the full integration development lifecycle (design, build, test, deploy, maintain) • Lead discussions with customers and stakeholders for requirement gathering and issue resolution • Collaborate with developers and functional consultants to ensure end-to-end integration quality • Provide technical and process guidance to junior team members Qualifications: • 10+ years of IT experience with 8+ years in Workday integrations • Strong knowledge of Workday Studio, Core Connectors, EIB, and Reports-as-a-Service (RaaS) • Workday certification preferred • Excellent verbal and written communication • Education: B.Tech / B.E. in Computer Science or a related technical field Location: Gurgaon, Bangalore, Hyderabad, Mumbai Show more Show less