Assistant Manager Operations

Job Description

OUTBOUND SALES (Banking Experience mandatory) !!Roles and responsibilities: Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy GuidelinesCSAT, NPS, Attrition, Shrinkage, Performance Management- Top Quartile, Bottom Quartile ManagementEncourage And Motivate Team To Meet Organizational GoalsDevelop Team Skill Sets And Manage Personal Development Goals For The TeamProactively Updates On New ProcedureResponsible For Staff Retention Within The TeamPresents Detailed Information And Responds To Questions From Managers, Clients And CustomersResponsible For Maintaining Discipline / Absenteeism Of Team On The FloorResponsible For Feedback And CoachingGood MS Office KnowledgeWork Closely With The Teams To Achieve Qualitative Targets Specified By The ClientWill Be Responsible For Hourly & Daily PerformanceWill Be Responsible For Client Communication For His ProcessNeed To Ensure Low Performers Are Motivated, To Get The Required Revenue From ThemEnsure Prompt & Accurate Service & Achievement Of TargetTo Identify Training/Coaching Needs Of Team Members And Provide The Same To The ManagerShould Have Good Knowledge Of MS ExcelGood Communication SkillsTeam Handling Skills Key Skills :Email queue KnowledgeGood analytical skillsTime ManagementAbility to multitaskAbility to work well in and promote a team environmentKnowledge of NPSPeople management skillsFlexible to adapt new workflowsExcellent communication and comprehension skills are required Preferred Skills:Strong communication skills in English Critical Competencies:Customer ServiceGood analytical skillsMust be very good with data representationMust be very good with MS ExcelTime ManagementAbility to multi-task