Posted:10 hours ago|
Platform:
Work from Office
Full Time
We are looking for Quality Analsyt- Kannada
Language - good with English and Kannada
Randomly audit required number of calls on daily basis
Providing timely and accurate feedback to agents for improvement areas.
Take corrective actions by doing data analyis to improve process efficency.
work upon the action plans to improve Quality scores
Graduation is Mandatory'
1-4 years experience in call auditing skills quality analyst in BPO/ Call centre preferably in Banking collections background
NOVAC
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