The Experience Co.

TLDR; Own the post-sales journey for high-profile clients travelling on our adventures. You'll be accountable for customer success, onboarding, managing high-value customer relationships & work in the business operations team. The longer version Travel is core to the Experience Co. business & our members are some of the dynamic professionals & talent in the country. Think Director at Netflix, Design Lead at Meta, Emmy award winning artists, International Art Project founders and beyond. As a Account Manager you will be responsible for creating a seamless experience for our guests to travel with us, stress-free. You will get a chance to be an internal champion for our customers by owning the entire after-sales customer journey from onboarding them to the programme, to enabling payments and to providing visa assistance, to collecting NPS and finally converting that feedback to actionable insights for the business, production & marketing teams. You will be in the front-seat to enable founders, creators, leaders & misfits go on life-altering adventures while increasing customer centricity in the organisation. This is not a sales role, but it does contribute to revenues directly on a day-to-day basis in the organisation. Key Responsibilities: Account Management Take ownership of the entire customer experience post-sale, ensuring a smooth journey from onboarding to completion. Get on personalised onboarding calls with high-profile customers to set expectations and provide seamless guidance. Create documents, decks & communication material to ease post-sales touchpoints

TLDR: Manage the sales pipeline, contribute to revenue growth, and be an integral part of our dynamic business team. The Longer Version Travel is at the heart of Experience Co., and our members include some of the most dynamic professionals and creative talent in the countrythink Director at Netflix, Design Lead at Meta, Emmy award-winning artists, and founders of international art projects. As an Associate Sales Manager, youll be a key representative of our cool and happening travel brand. Youll engage directly with our customers, educating them about the brand, addressing their needs, and resolving any friction in the sales process. Youll be responsible for managing the sales pipeline, building strong relationships with prospects, and ensuring they have a seamless experience from inquiry to booking. By providing top-notch customer service youll help drive revenue growth and contribute to the continued success of Experience Co. Key Responsibilities: Sales Operations Take ownership of the sales process from lead generation to closing, ensuring a smooth and efficient customer journey. Conduct personalized outreach and follow-up calls with potential clients, understanding their needs and aligning them with the right offerings. Develop and manage sales documents, presentations, and proposals to support the sales process and enhance customer touchpoints. Act as the voice of the customer internally, providing feedback and insights to improve sales strategies and offerings. Build and maintain strong relationships with prospects and clients, ensuring ongoing engagement and satisfaction. Serve as the primary contact for any sales-related inquiries, addressing client questions or concerns promptly and professionally Lead Management & Pipeline Growth Manage the sales pipeline, tracking leads, and opportunities to ensure a healthy flow of potential clients. Collaborate with internal teams to optimize lead generation efforts, ensuring that all leads are followed up in a timely manner. Proactively identify potential sales challenges and collaborate across departments to resolve them Revenue Growth Work closely with internal teams to maximize revenue opportunities, ensuring efficient sales operations. Be accountable for meeting and exceeding individual and team sales targets, contributing to overall revenue growth. Identify upsell and cross-sell opportunities to increase the value of each client. Improvement, Reviews & Reporting Continuously refine the sales process, identifying areas for improvement and implementing solutions to enhance efficiency.

TLDR; Manage travel inventory for experiential group travel. (Hotels, Flights, Experiences, Food) The longer version Travel is core to the Experience Co. business & our members are some of the dynamic professionals & talent in the country. Think Director at Netflix, Design Lead at Meta, Emmy award winning artists, International Art Project founders and beyond. Imagine a day where you are planning travel for intimate groups to various parts of India and the world, you are getting on calls with small luxury hotels, finding the best flight deals to curating experiences in Europe, Asia & Africa. As Travel & Lifestyle Coordinator at Experience Co. you will be involved in various aspects of travel planning, bookings and inventory management. Key Responsibilities: Booking flights, experiences and hotels for groups travelling for leisure or business Curating delightful food menus, restaurants & bars Negotiating contracts with hotels to ensure the best rates and inventory Managing travel inventory actively and efficiently Optimize costs & expenses across bookings and destinations Coordinate on ground logistics & movement for group experiences Providing excellent experience throughout the booking process Building and maintaining relationships with airlines, hotels, and other travel partners Providing timely and accurate reporting on bookings, inventory, and expenses You'd be a great fit if you You have excellent organisational skills and You are passionate about curating bar-raising travel experiences You are a natural problem solver & negotiator You have a grip on situations even when they seem out of control and can communicate challenges, updates flawlessly You can multi-task and bring your own productivity system to the role You are an effortless communicator & collaborator, and find it easy to work with people across all levels Organisation Structure This role will report directly to the Head of Travel & Experiences

TLDR; Manage, Curate & Produce bar-raising social travel experiences for groups. (Hotels, Flights, Experiences/Activities, Food) The longer version Travel is core to the Experience Co. business & our members are some of the dynamic professionals & talent in the country. Think Director at Netflix, Design Lead at Meta, Emmy award winning artists, International Art Project founders and beyond. As an Experience & Production Manager at Experience Co., youll be at the forefront of creating immersive experiences for a community of founders, creators, leaders, rebels, and misfits. This role demands both creative vision and operational finesse to produce extraordinary residencies across the world, from Japan to South Africa. At Experience Co. you will be involved in various aspects of experience design, planning, bookings, coordination and inventory management, budgets & building strategic partnerships. Key Responsibilities: As part of this role, you will be curating experiences in different countries across the world, curating food menus for our residencies, identifying top neighbourhoods, researching about party spots, activities & experiences that delight in culture & creative cities across the world. You'll get to curate life-altering experiences for a community of founders, creators, leaders, rebels, artists, designers, corporate misfits & beyond. You will be directly working with the production team on destinations like Japan, Spain, Iceland, Kazakhstan, South Africa, etc. You will get to manage budgets, negotiate with vendors, coordinate timings & outcomes with vendors all while prioritising resident experience on our trips. You will be working in a dynamic, yet remote environment, and can expect a startup energy through and through, where execution is the focus. In this role, you will get to use both your left & right brain, and dance between both to launch, produce, curate experiences across the world Youd be a great fit if you You know what is Get your Guide, Airbnb Experiences, Viator You are usually the one ordering food for the table in a restaurant You are a natural problem solver & negotiator You have a grip on situations even when they seem out of control and can communicate challenges & updates flawlessly You can multi-task and bring your own productivity system to the role You are an effortless communicator & collaborator, and find it easy to work with people across all levels You are great at onboarding vendors, building long term relationships & cracking win-win partnerships You are passionate about curating, producing bar-raising travel experiences Organisation Structure This role will report directly to the Head of Travel & Experiences

As a Business & Revenue Director at Experience Co., you will take charge of business performance across verticals owning revenue, pricing, customer conversion, team development, and operational excellence. This is a leadership role designed for someone who thrives at the intersection of strategy and execution. You'll build systems, lead teams, and grow revenue streams with end-to-end ownership of business outcomes. Key Responsibilities: You will own the revenue strategy and P&L across verticals You will develop and optimize pricing models, improve margins, and build scalable systems for growth You will build and lead high-performing sales, ops, and customer experience teams You will monitor financial performance, forecast demand, and report insights to leadership You will drive cross-functional collaboration across sales, marketing, and experience teams You will identify bottlenecks in conversion, demand, and experience and solve them proactively You will represent the business function internally, acting as a growth partner to creative and production leads Youd Be a Great Fit If You: Have at least 4 years of experience in business leadership roles with strong exposure to P&L and revenue ownership Have a background in travel, tourism, hospitality, or other premium consumer experience brands Possess a strong analytical mindset and comfort with financial modeling and decision-making Have built, led, and mentored diverse teams across functions Thrive in fast-paced environments and lead with high ownership and low ego Deeply understand customer behavior, especially in affluent millennial and Gen Z segments Think like a business owner and can transition from 10,000 ft strategy to ground-level execution Organisation Structure This role reports directly to the COO at Experience Co. About You Startup Fit: You are data-driven and passionate about scaling customer-focused businesses. You love balancing creativity with commerce, thrive in dynamic environments, and can translate strategy into results. You value transparency, speed, and accountability. Culture Fit You embrace innovation and arent afraid to challenge the status quo. You take full ownership of your outcomes, lead with empathy, and care deeply about the customer journey. You enjoy collaborating with cross-functional teams and are motivated by building something meaning

Minimum 4 years of experience in Revenue Management. Bonus if youve worked in travel, tourism, or with premium group experiences targeting affluent millennials and Gen Z. What Youll Do TLDR; Own the business strategy while driving revenue growth and building high-performing teams across operations, sales, and customer experience. The Longer Version As a Business & Revenue Director at Experience Co., you will take charge of business performance across verticals owning revenue, pricing, customer conversion, team development, and operational excellence. This is a leadership role designed for someone who thrives at the intersection of strategy and execution. You'll build systems, lead teams, and grow revenue streams with end-to-end ownership of business outcomes. Key Responsibilities: You will own the revenue strategy and P&L across verticals You will develop and optimize pricing models, improve margins, and build scalable systems for growth You will build and lead high-performing sales, ops, and customer experience teams You will monitor financial performance, forecast demand, and report insights to leadership You will drive cross-functional collaboration across sales, marketing, and experience teams You will identify bottlenecks in conversion, demand, and experience and solve them proactively You will represent the business function internally, acting as a growth partner to creative and production leads You'd Be a Great Fit If You: Have at least 4 years of experience in business leadership roles with strong exposure to P&L and revenue ownership Have a background in travel, tourism, hospitality, or other premium consumer experience brands Possess a strong analytical mindset and comfort with financial modeling and decision-making Have built, led, and mentored diverse teams across functions Thrive in fast-paced environments and lead with high ownership and low ego Deeply understand customer behavior, especially in affluent millennial and Gen Z segments Think like a business owner and can transition from 10,000 ft strategy to ground-level execution Organisation Structure This role reports directly to the COO at Experience Co. About You Startup Fit: You are data-driven and passionate about scaling customer-focused businesses. You love balancing creativity with commerce, thrive in dynamic environments, and can translate strategy into results. You value transparency, speed, and accountability. Culture Fit You embrace innovation and arent afraid to challenge the status quo. You take full ownership of your outcomes, lead with empathy, and care deeply about the customer journey. You enjoy collaborating with cross-functional teams and are motivated by building something meaning

Run the delivery engine behind India’s most talked-about travel experiences—across Iceland, Japan, Finland and beyond. At Experience Co. , we don’t sell trips—we design moments that shift people. Through Bucketlist and BHX , we’ve built some of India’s most beloved experiential travel IPs. Think 16-seat adventures, neon boat parties, and villa residencies where clarity and connection collide. Now, as we transition into a tech-led marketplace , we’re looking for a GM of Experience Delivery to take full ownership of our editions ops—from trip readiness to margin tracking. This is a senior role for someone who’s led delivery at scale and is ready to turn ops chaos into an elegant machine. -- 🚀 What You’ll Do You’ll lead the engine that powers 10–15 group experiences/month, across India and 20+ countries. Your mandate: 100% trip readiness —no delays, no chaos Margin discipline —P&L by edition Cross-pod sync —so production, finance, and post-sales flow as one team Zero CEO/COO firefighting You’ll report to the COO , manage the Production Pod , and work closely with Finance, Post-Sales, and Visa. Key Responsibilities ✅ Lead 10–15 monthly trips with precision ✅ Manage production pods ✅ Track and improve delivery margins with Finance ✅ Run cross-functional councils with Comms, Visa, and Post-Sales ✅ Codify SOPs, playbooks, and delivery dashboards ✅ Handle escalations and blockages autonomously You’d Be a Great Fit If You’ve led travel, event, logistics, or consumer ops teams before You’ve owned delivery in multiple cities or countries You talk in timelines , love a clean dashboard, and hate chaos You’ve built and enforced SOPs/playbooks You care deeply about guest experience —not just ops metrics You’ve managed 5–10+ people across roles Must-Haves 6+ years in travel, hospitality, event ops, or consumer logistics Proven people manager and cross-functional leader Strong budget handling and P&L ownership Familiarity with Airtable, Sheets, Slack, Notion, WhatsApp workflows Available full-time, remote-first (India timezone required) Goals for This Role 100% trip readiness within 45 days 85% editions launched without major escalation Margin reporting every Friday, with <5% variance No escalations to CEO/COO after Month 1 Production playbooks codified by Month 2

As the Finance & Ops Manager at Experience Co. (ExCo), you will play a pivotal role in shaping the financial foundation and operational efficiency of our dynamic experiential travel brand. Experience Co. is renowned for curating transformative group experiences across 20+ countries, catering to a community of 5000+ curated creators, founders, artists, and dreamers. Your primary responsibility will be to architect scalable financial systems that streamline complex, multi-currency operations, driving the global growth of our profitable and ambitious company. Working closely with the founder and fractional CFO, you will design and execute a strategic financial roadmap, optimize cash flow and working capital management, and implement real-time P&L tracking for all experience editions. Your role will also involve orchestrating compliance and risk management activities, such as managing regulatory requirements, developing digital-first documentation systems, and creating compliance frameworks that anticipate expansion into new markets. Additionally, you will be tasked with building financial intelligence systems including dynamic dashboards, predictive models, and early warning systems to support strategic decision-making. To excel in this role, you should possess 5-8 years of experience in finance, with a proven track record of thriving in high-growth environments. Your ability to transform financial challenges into elegant solutions, build scalable systems that balance compliance with operational agility, and maintain precision under pressure will be crucial. Effective communication, meticulous attention to detail, and a resourceful mindset will also be key attributes for success. In addition to technical proficiency in financial modeling and analysis tools, international banking procedures, and tax regulations, you should embody the cultural DNA of our finance team. Operating as the backbone of a fast-moving, high-energy organization, you should find joy in creating order amidst the chaos of a growing travel business. Transparency, creativity, and a passion for enabling extraordinary experiences through rock-solid financial operations are values we hold dear. In return, we offer you the opportunity to directly impact the financial architecture of a high-growth travel brand, navigate financial systems across multiple countries and currencies, collaborate closely with senior leadership, own and scale financial processes, and be part of a team that values both high performance and genuine connection. If you are an individual who can build financial systems with vision, manage operations with precision, and lead with confidence, we invite you to join us in creating financial excellence together.,

As a Business & Revenue Director at Experience Co., you will be responsible for driving revenue growth and leading high-performing teams in operations, sales, and customer experience. Your role will involve owning the business strategy, focusing on revenue, pricing, customer conversion, team development, and operational excellence. This leadership position requires a blend of strategic thinking and hands-on execution to build systems, lead teams, and increase revenue streams while taking full ownership of business outcomes. Your key responsibilities will include owning the revenue strategy and P&L across different verticals, developing and optimizing pricing models, enhancing margins, and establishing scalable systems for growth. You will build and oversee high-performing sales, operations, and customer experience teams, monitor financial performance, forecast demand, and provide insights to the leadership team. Additionally, you will drive collaboration across sales, marketing, and experience teams, identify and proactively resolve bottlenecks in conversion, demand, and overall experience, and serve as a growth partner to creative and production leads within the organization. To excel in this role, you should have a minimum of 4 years of experience in business leadership roles with a strong focus on P&L and revenue ownership. A background in travel, tourism, hospitality, or premium consumer experience brands is preferred. You should possess a robust analytical mindset, be comfortable with financial modeling and decision-making, have experience in building, leading, and mentoring diverse teams, and thrive in fast-paced environments with a high sense of ownership and humility. Understanding customer behavior, particularly in affluent millennial and Gen Z segments, and the ability to transition seamlessly from strategic planning to execution are crucial for success in this position. This role directly reports to the COO at Experience Co. The ideal candidate for this role is data-driven, passionate about scaling customer-focused businesses, adept at balancing creativity with commerce, and capable of translating strategy into tangible results. You should value transparency, speed, and accountability while embracing innovation, challenging the status quo, taking full ownership of outcomes, leading with empathy, and prioritizing the customer journey. Collaboration with cross-functional teams, a motivation to build something meaningful, a deep passion for travel, and a belief in its transformative power are qualities that will make you a great fit for our team at Experience Co.,

About the Opportunity: ???? As a Visa Specialist at The Experience Co. , you&aposll be the architect behind the seamless international travel experiences we promise. This role demands a strong understanding or a deep curiosity to learn about the visa application process, and the ability to work with embassies and visa centers like VFS and BLS. Youre not just handling documents; youre ensuring that our community of travelers can explore the globe without barriers. Type: Full-time Location: Bangalore Compensation: Competitive + Incentives Joining Date: Immediate / Within 30 days Work Timings: Mon-Sat, 10am - 6pm Role: Visa Specialist Who Were Looking For: This role is open to both freshers and experienced professionals . While prior experience with visa centers and embassies is a plus, were equally excited about individuals who bring curiosity, high attention to detail, and a proactive attitude to the table. We&aposre looking for someone who: Is meticulously detail-oriented , especially when it comes to document handling and submission processes. Is eager to learn and keeps themselves updated with international travel regulations and country-specific visa policies. Is a strong communicator , confident in explaining complex requirements to travelers and in coordinating with external and internal stakeholders. Has a structured approach to follow-ups , ensuring timely reminders to customers about missing documents, submission appointments, and next steps. Collaborates efficiently with cross-functional teams for any updates or changes in customers travel or visa plans. Is a natural researcher who doesnt stop until theyve found accurate, updated information. Takes ownership and pride in ensuring every application is handled with care and professionalism. We believe in hiring smart, responsible, and driven people , regardless of experience level. Whats in it for you A chance to be part of a visionary company that&aposs redefining the travel experience. A critical role that directly shapes travelers journeys. Opportunity to work in a dynamic, creative environment that values strategic thinking, growth, and exceptional service. Your Responsibilities: Visa Application Management: Oversee and perfect the entire visa application process, ensuring accuracy and timeliness. Detailed Documentation Handling: Carefully manage all required documentation, reviewing every submission with a detailed eye and ensuring nothing is missed. Customer Follow-ups: Proactively follow up with travelers to collect documents, provide timely updates, and track submission timelines. Embassy and Visa Center Liaison: Serve as the primary point of contact for embassies and visa centers, ensuring smooth processing and communication. Cross-Team Coordination: Work closely with internal teams (travel, ops, customer support) to stay aligned on visa statuses and ensure smooth handoffs. Traveler Consultation: Provide travelers with detailed guidance and personalized support throughout their visa application process. Regulatory Monitoring: Stay informed about and communicate any changes in visa policies or requirements. Problem Resolution: Address and resolve any issues that arise during the visa application process with speed and professionalism. Travel Logistics Optimization: Collaborate with travel agents and service providers to ensure seamless experiences for our travelers. About The Experience Co. The Experience Co is Travel Rethought. We design journeys & interventions for creators, doers & influencers that make things happen. Our projects are attended by entrepreneurs, professionals & creators from Art, VR, Music, Design, Tech, Films, Photography, Food, Events and more. Show more Show less

Company Overview Experience Co. is an experiential travel brand that curates and produces Indias most talked-about creative residencies, festivals and adventure journeys. We run immersive trips in 20+ countries, handpick a community of 5,000+ creatives, leaders and misfits, and design experiences that forge life-altering connections. Were a profitable, bootstrapped team of 30 passionate professionals, backed by over 100 years of cumulative experience in experiential eventsfrom Iceland to Japan. TLDR Youll be the first point of contact for our prospectsqualifying leads, nurturing relationships, and helping our Sales & Growth Manager convert interest into bookings. What Youll Do Qualify inbound inquiries via calls, WhatsApp and emaildiscover needs, budget and timing. Research and engage targeted prospects (artists, founders, culture seekers) with personalized outreach. Maintain CRM hygiene: log every touchpoint, update lead stages, set reminders and flag hot opportunities. Schedule discovery calls and virtual demos for the Sales & Growth Manager, then follow up to drive next steps. Draft customized proposals, quotes and one-pagers that reflect each clients story and our unique value. Collaborate with marketing on drip campaigns, A/B test messaging cadences and track which emails convert best. Generate simple reports and dashboardsmonitor conversion rates, response times and pipeline health. Coordinate seamless hand-offs to operations and experience teams once a booking is confirmed. Your Impact & Responsibilities Own the top of our funnel: ensure every lead is followed up within 2 hours and accurately qualified. Help evolve our sales playbook by sharing what works (and what doesnt) in real-time. Be the champion of data accuracyyour timely updates in the CRM keep forecasting reliable. Drive continuous improvement: suggest new outreach channels, messaging tweaks or automation hacks. About You 12 years in a sales or BD role (B2B, premium services or travel a plus) Expertise with at least one CRM and basic sales-automation workflows Exceptional communicatoryour voice and writing build instant rapport Comfortable analyzing numbers and reporting your own performance Self-starter mindset: youre proactive, curious and always looking for better ways to work Team player: you ask questions, share learnings and jump in wherever help is needed Passion for travel and crafting unforgettable, high-touch experiences Culture Fitment Youre data-driven but never lose sight of the human connection. You thrive on fast feedback loops, embrace ambiguity and love building something from scratch. You believe in open collaboration, celebrate small wins and hold yourself accountable to ExCos values: ownership, creativity and customer obsession. Growth Path This role reports to our Sales & Growth Manager and offers rapid room to grow. Nail your targets, sharpen your reporting skills and you could soon own larger verticals, mentor new associates or even help shape our next generation of sales strategy. Why Join Us Help scale Indias leading experiential travel brand at a pivotal growth stage Work alongside hungry, mission-driven leaders who value your ideas and hustle Own end-to-end parts of the sales process and see your impact in real time Learn directly from seasoned operators (including our COO, Vinesh) and fast-track your career Be part of a profitable, bootstrapped company where every win feels personal If youre excited to turn curious browsers into lifelong fans of our journeys, we want to hear from you. Apply now and help us create memories that matter. Show more Show less

As a Customer Experience Specialist at Experience Co., you will play a crucial role in managing the post-sales journey for high-profile clients embarking on our adventures. Your primary focus will be on enhancing customer experience, nurturing high-value relationships, and collaborating with the business operations team. In this role, you will have the opportunity to interact with a diverse range of professionals, including individuals from renowned companies like Netflix and Meta, Emmy award-winning artists, and founders of International Art Projects. Your responsibility will be to ensure that our guests enjoy a seamless and stress-free travel experience with us. Your key responsibilities will include: - Taking ownership of the entire customer experience post-sale, ensuring a smooth journey from onboarding to completion. - Engaging with high-profile customers through calls to set expectations, provide guidance, and offer assistance. - Serving as a customer champion internally to elevate the overall customer experience of the brand. - Building strong connections and relationships with customers, acting as a single point of contact for any travel-related issues. - Tailoring post-sales communications to meet each customer's unique needs and preferences. - Identifying upsell and cross-sell opportunities by proactively engaging with customers and aligning with their goals. Additionally, you will be responsible for: - Managing customer escalations and collaborating with teams to resolve issues promptly. - Proactively addressing customer friction by working across departments. - Refining internal processes to enhance operational efficiency and implementing strategies to address recurring customer issues. - Elevating customer experience across all touchpoints by gathering insights and implementing improvements. - Monitoring key performance metrics, such as customer satisfaction scores and relevant KPIs. In this role, you will not only contribute to revenue generation but also play a vital role in enabling founders, creators, leaders, and misfits to embark on life-altering adventures while fostering a customer-centric culture within the organization.,