General Manager – Travel Experiences (Operations)

Job Description

Run the delivery engine behind India’s most talked-about travel experiences—across Iceland, Japan, Finland and beyond. At Experience Co. , we don’t sell trips—we design moments that shift people. Through Bucketlist and BHX , we’ve built some of India’s most beloved experiential travel IPs. Think 16-seat adventures, neon boat parties, and villa residencies where clarity and connection collide. Now, as we transition into a tech-led marketplace , we’re looking for a GM of Experience Delivery to take full ownership of our editions ops—from trip readiness to margin tracking. This is a senior role for someone who’s led delivery at scale and is ready to turn ops chaos into an elegant machine. -- 🚀 What You’ll Do You’ll lead the engine that powers 10–15 group experiences/month, across India and 20+ countries. Your mandate: 100% trip readiness —no delays, no chaos Margin discipline —P&L by edition Cross-pod sync —so production, finance, and post-sales flow as one team Zero CEO/COO firefighting You’ll report to the COO , manage the Production Pod , and work closely with Finance, Post-Sales, and Visa. Key Responsibilities ✅ Lead 10–15 monthly trips with precision ✅ Manage production pods ✅ Track and improve delivery margins with Finance ✅ Run cross-functional councils with Comms, Visa, and Post-Sales ✅ Codify SOPs, playbooks, and delivery dashboards ✅ Handle escalations and blockages autonomously You’d Be a Great Fit If You’ve led travel, event, logistics, or consumer ops teams before You’ve owned delivery in multiple cities or countries You talk in timelines , love a clean dashboard, and hate chaos You’ve built and enforced SOPs/playbooks You care deeply about guest experience —not just ops metrics You’ve managed 5–10+ people across roles Must-Haves 6+ years in travel, hospitality, event ops, or consumer logistics Proven people manager and cross-functional leader Strong budget handling and P&L ownership Familiarity with Airtable, Sheets, Slack, Notion, WhatsApp workflows Available full-time, remote-first (India timezone required) Goals for This Role 100% trip readiness within 45 days 85% editions launched without major escalation Margin reporting every Friday, with <5% variance No escalations to CEO/COO after Month 1 Production playbooks codified by Month 2