3634 Dashboard Jobs

Join us as a Client Analytics Associate Take on a new challenge in Data & Analytics and help us shape the future of our business You’ll be helping to manage the analysis of complex data to identify business issues and opportunities, and supporting the delivery of high quality business solutions We're committed to mapping a career path that works for you, with a focus on helping you build new skills and engage with the latest ideas and technologies in data analytics We're offering this role at associate level What you'll do As a Data & Analytics Analyst, you’ll be planning and providing high quality analytical input to support the development and implementation of innovative processes and problem resolution. You’ll be capturing, validating and documenting business and data requirements, making sure they are in line with key strategic principles. We’ll look to you to interrogate, interpret and visualise large volumes of data to identify, support and challenge business opportunities and identify solutions. You’ll Also Be Performing data extraction, storage, manipulation, processing and analysis Conducting and supporting options analysis, identifying the most appropriate solution Helping to maintain full traceability and linkage of business requirements of analytics outputs Seeking opportunities to challenge and improve current business processes, ensuring the best result for the customer Creating and executing quality assurance at various stages of the project in order to validate the analysis and to ensure data quality, identify data inconsistencies, and resolve as needed The skills you'll need You’ll need a background in business analysis tools and techniques, along with the ability to influence through communications tailored to a specific audience. Additionally, you’ll need the ability to use core technical skills. You’ll Also Demonstrate Strong analytic and problem solving abilities A keen eye for detail in your work Strong proficiency in T-SQL (writing complex queries, stored procedures, view, functions) using SQL Server Experience with SSIS (SQL Server Integration Services), building and maintaining ETL pipelines Experience in designing and developing interactive Tableau dashboard and reports, ability to translate business requirements into effective visualizations Show more Show less

About Us When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength. We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise. At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be. Join a supportive work environment where you’ll have the tools and training you need to grow and succeed Responsibilities Job Title: Assistant Manager Location: Okhla, New Delhi Department: Customer Development Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Supply Chain Operations Analyst to support our transport and warehouse verticals. The ideal candidate will work closely with branch teams, customers, and internal stakeholders to drive operational excellence, improve reporting efficiency, and support financial and business review processes through data analysis and dashboarding. Key Responsibilities: Collaborate with branch teams to monitor daily placement activities and develop a deep understanding of the transport vertical. Design and maintain daily and monthly dashboards for transport customers to track performance metrics and service levels. Gain comprehensive knowledge of warehouse and transport operations through hands-on exposure and cross-functional interaction. Participate in Monthly Business Reviews (MBR) and Quarterly Reviews (QR), supporting data analysis and presentation material preparation. Drive Power BI projects including the design and implementation of transport and customer-specific KPI dashboards (e.g., ABFRL KPI Dashboard). Coordinate with customers to ensure timely billing approvals and follow-ups on outstanding payments to maintain optimal DSO (Days Sales Outstanding) / DSA (Days Sales Aging). Prepare internal and customer-facing slide decks for MBRs and QBRs, ensuring alignment with key performance insights and targets. Analyse monthly Profit and Loss (P&L) reports to identify trends, deviations, and improvement areas. Act as a first-level escalation point for operational issues, coordinating resolutions between customers and internal operations teams. Requirements Bachelor’s/Master’s degree in Supply Chain Management, Logistics, Business Analytics, or a related field. 1–3 years of experience in logistics/transport operations, data analytics, or supply chain roles. Proficiency in Microsoft Excel and PowerPoint; advanced skills in Power BI for dashboard development. Strong analytical and problem-solving skills with a data-driven mindset. Show more Show less

Education: Bachelor’s or master’s in computer science, Software Engineering, or a related field (or equivalent practical experience). About the Role We’re creating an internal platform that turns data-heavy engineering workflows—currently spread across spreadsheets, PDFs, e-mail, and third-party portals—into streamlined, AI-assisted services. You’ll own large pieces of that build: bringing data in, automating analysis with domain–specific engines, integrating everyday business tools, and partnering with a data analyst to fine-tune custom language models. The work is hands-on and highly autonomous; you’ll design, code, deploy, and iterate features that remove manual effort for our engineering and project-management teams. What You’ll Do AI & LLM Workflows – prototype and deploy large-language-model services for document parsing, validation, and natural-language Q&A. Automation Services – build Python micro-services that convert unstructured project files into structured stores and trigger downstream calculation tools through their APIs. Enterprise Integrations – connect calendars, project-tracking portals, and document libraries via REST / Graph APIs and event streams. DevOps & Cloud – containerize workloads, write CI/CD pipelines, codify infrastructure (Terraform/CloudFormation) and keep runtime costs in check. Quality & Security – maintain tests, logging, RBAC, encryption, and safe-prompt patterns. Collaboration – document designs clearly, demo working proofs to stakeholders, and coach colleagues on AI-assisted development practices. You’ll Need 5+ years professional software-engineering experience, including 3+ years Python. Proven track record shipping AI / NLP / LLM solutions (OpenAI, Azure OpenAI, Hugging Face, or similar). Practical DevOps skills: Docker, Git, CI/CD pipelines, and at least one major cloud platform. Experience integrating external SDKs or vendor APIs (engineering, GIS, or document-management domains preferred). Strong written / verbal communication and the discipline to work independently from loosely defined requirements. Nice-to-Have Exposure to engineering or construction data (drawings, 3-D models, load calculations, etc.). Modern front-end skills (React / TypeScript) for dashboard or viewer components. Familiarity with Power Automate, Graph API, or comparable workflow tools. How We Work Autonomy + Ownership – plan your own sprints, defend technical trade-offs, own deliverables end-to-end. AI-Augmented Development – we encourage daily use of coding copilots and chat-based problem solving for speed and clarity. If you enjoy blending practical software engineering with cutting-edge AI tooling to eliminate repetitive work, we’d like to meet you. Job Types: Full-time, Permanent Pay: ₹80,000.00 - ₹90,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Monday to Friday Supplemental Pay: Yearly bonus Work Location: In person Application Deadline: 30/06/2025 Expected Start Date: 30/06/2025

5 - 7 Years 1 Opening Trivandrum Role description Role Proficiency: Act under guidance of Lead II/Architect understands customer requirements and translate them into design of new DevOps (CI/CD) components. Capable of managing at least 1 Agile Team Outcomes: Interprets the DevOps Tool/feature/component design to develop/support the same in accordance with specifications Adapts existing DevOps solutions and creates own DevOps solutions for new contexts Codes debugs tests documents and communicates DevOps development stages/status of DevOps develop/support issues Select appropriate technical options for development such as reusing improving or reconfiguration of existing components Optimises efficiency cost and quality of DevOps process tools and technology development Validates results with user representatives; integrates and commissions the overall solution Helps Engineers troubleshoot issues that are novel/complex and are not covered by SOPs Design install configure troubleshoot CI/CD pipelines and software Able to automate infrastructure provisioning on cloud/in-premises with the guidance of architects Provides guidance to DevOps Engineers so that they can support existing components Work with diverse teams with Agile methodologies Facilitate saving measures through automation Mentors A1 and A2 resources Involved in the Code Review of the team Measures of Outcomes: Quality of deliverables Error rate/completion rate at various stages of SDLC/PDLC # of components/reused # of domain/technology certification/ product certification obtained SLA for onboarding and supporting users and tickets Outputs Expected: Automated components : Deliver components that automat parts to install components/configure of software/tools in on premises and on cloud Deliver components that automate parts of the build/deploy for applications Configured components: Configure a CI/CD pipeline that can be used by application development/support teams Scripts: Develop/Support scripts (like Powershell/Shell/Python scripts) that automate installation/configuration/build/deployment tasks Onboard users: Onboard and extend existing tools to new app dev/support teams Mentoring: Mentor and provide guidance to peers Stakeholder Management: Guide the team in preparing status updates keeping management updated about the status Training/SOPs : Create Training plans/SOPs to help DevOps Engineers with DevOps activities and in onboarding users Measure Process Efficiency/Effectiveness: Measure and pay attention to efficiency/effectiveness of current process and make changes to make them more efficiently and effectively Stakeholder Management: Share the status report with higher stakeholder Skill Examples: Experience in the design installation configuration and troubleshooting of CI/CD pipelines and software using Jenkins/Bamboo/Ansible/Puppet /Chef/PowerShell /Docker/Kubernetes Experience in Integrating with code quality/test analysis tools like Sonarqube/Cobertura/Clover Experience in Integrating build/deploy pipelines with test automation tools like Selenium/Junit/NUnit Experience in Scripting skills (Python/Linux/Shell/Perl/Groovy/PowerShell) Experience in Infrastructure automation skill (ansible/puppet/Chef/Powershell) Experience in repository Management/Migration Automation – GIT/BitBucket/GitHub/Clearcase Experience in build automation scripts – Maven/Ant Experience in Artefact repository management – Nexus/Artifactory Experience in Dashboard Management & Automation- ELK/Splunk Experience in configuration of cloud infrastructure (AWS/Azure/Google) Experience in Migration of applications from on-premises to cloud infrastructures Experience in Working on Azure DevOps/ARM (Azure Resource Manager)/DSC (Desired State Configuration)/Strong debugging skill in C#/C Sharp and Dotnet Setting and Managing Jira projects and Git/Bitbucket repositories Skilled in containerization tools like Docker/Kubernetes Knowledge Examples: Knowledge of Installation/Config/Build/Deploy processes and tools Knowledge of IAAS - Cloud providers (AWS/Azure/Google etc.) and their tool sets Knowledge of the application development lifecycle Knowledge of Quality Assurance processes Knowledge of Quality Automation processes and tools Knowledge of multiple tool stacks not just one Knowledge of Build Branching/Merging Knowledge about containerization Knowledge on security policies and tools Knowledge of Agile methodologies Additional Comments: Experience preferred: 5+ Years Language: Must have expert knowledge of either Go or Java and have some knowledge of two others. • Go • Java • Python • C programming & Golang(Basic knowledge) Infra: • Brokers: Must have some experience and preferably mastery in at least one product. We use RabbitMQ and MQTT (Mosquitto). Prefer experience with edge deployments of brokers because the design perspective is different when it comes to persistence, hardware, and telemetry • Linux Shell/Scripting • Docker • Kubernetes k8s – Prefer experience with Edge deployments, must have some mastery in this area or in Docker • K3s (nice-to-have) Tooling: • Gitlab CI/CD Automation • Dashboard building – In any system, someone who can take raw data and make something presentable and usable for production support Nice to have: • Ansible • Terraform Responsibilities: • KTLO activities for existing RabbitMQ and MQTT instances including annual PCI, patching and upgrades, monitoring library upgrades of applications, production support, etc. • Project work for RabbitMQ and MQTT instances including: Library enhancements - In multiple languages Security enhancements – Right now, we are setting up the hardened cluster including all of the security requested changes - Telemetry, monitoring, dashboarding, reporting. Skills Java,Devops,Rabbitmq About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Design and build state of the art applications and visualizations using Service Now platform and related technologies Hands on development of ServiceNow application and components and partner with business and analytics teams as required Counsel business stakeholders on latest trends, best practices, alternative designs and solutions that meet their business needs Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes Provide guidance to the rest of the team in designing and building applications as per business need Qualifications To be successful in this role you have: MUST have 5+ years of overall experience with application development experience on ServiceNow platform Excellent understanding of ServiceNow Business Service Management Solutions, Platform, Administration, Customizations and Scripting In-depth understanding of workspace development, service portal, application development, and related customizations. Technical command on AngularJS 1.5, JavaScript, jQuery, CSS/CSS3, HTML5, XML/JSON, Rest Services and conversant with AngularJS 2+, React and charting library such as HighChart and D3JS Sound programming fundamentals with at least 4-5 years of hands-on experience in coding, scripting, debugging SHOULD have Service Now System Administration, Performance Analytics and similar certifications Understanding Data and Analytics, Key Performance Indicators, Metrics, Dashboard etc. Experience in creating reports, dashboards, alternate visualizations, validating data integrity and ability to trouble shoot and fix issues is an added advantage. Bachelor’s degree or equivalent education is required NICE to have Ability to understand business needs and translate them to technical requirements and solutions Excellent written and oral communication skills and be self-directed and independent. Enthusiastic about developing state of the art solutions Able to thrive in a fast paced, deadline driven environment ITIL Certification is a plus We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Pursuant to the San Francisco Fair Chance O FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement ͏ Do 1. Lead automation roadmaps and strategies for various BUs Ensure complete understanding of requirements needed to implement automation of various accounts in BUs Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity Drive automation maturity in the shortlisted accounts to the next level Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer Ensure contractual commitments for a particular project are met by understanding the scope and requirements Ensure the desired software and infrastructures are implemented required for automation Ensure scalable standards of dashboard and process support system for active automation monitoring Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance Come up with solution of the problems regarding automation persistent in development unit Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information Periodically review the project status completion vis-a vis the project plan and ensure successful roll out Review the upcoming automation trends, technologies and ways of working and identify the capability gap within the team Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity Receive feedback from the customers and align resources internally to close all the gaps ͏ Deliver No. Performance Parameter Measure 1. Client Engagement CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend) 2. BOT implementation Work done by the bots for platform/non platform accounts, No. of platform accounts per DU ͏ ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Principal Consultant, AWS DataLake ! Responsibilities Having knowledge on DataLake on AWS services with exposure to creating External Tables and spark programming. The person shall be able to work on python programming. Writing effective and scalable Python codes for automations, data wrangling and ETL. Designing and implementing robust applications and work on Automations using python codes. Debugging applications to ensure low-latency and high-availability. Writing optimized custom SQL queries Experienced in team and client handling Having prowess in documentation related to systems, design, and delivery. Integrate user-facing elements into applications Having the knowledge of External Tables, Data Lake concepts. Able to do task allocation, collaborate on status exchanges and getting things to successful closure. Implement security and data protection solutions Must be capable of writing SQL queries for validating dashboard outputs Must be able to translate visual requirements into detailed technical specifications Well versed in handling Excel, CSV, text, json other unstructured file formats using python. Expertise in at least one popular Python framework (like Django, Flask or Pyramid) Good understanding and exposure on any Git, Bamboo, Confluence and Jira. Good in Dataframes and SQL ANSI using pandas. Team player, collaborative approach and excellent communication skills Qualifications we seek in you! Minimum Qualifications BE/B Tech/ MCA Excellent written and verbal communication skills Good knowledge of Python, Pyspark Preferred Qualifications/ Skills Strong ETL knowledge on any ETL tool – good to have. Good to have knowledge on AWS cloud and Snowflake. Having knowledge of PySpark is a plus. Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Master's / Equivalent Job Posting Jun 16, 2025, 12:21:32 AM Unposting Date Dec 13, 2025, 4:21:32 AM Master Skills List Digital Job Category Full Time

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No Performance Parameter Measure 1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Worksoft Certify. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No Performance Parameter Measure 1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Worksoft Certify. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No Performance Parameter Measure 1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Experience : 10+ Years Work location: Bangalore, Chennai, Hyderabad, Pune - Hybrid J ob Description : Tableau lead developer Shift Time:- 2 to 11 PM IST Job Summary: We are seeking an experienced and proactive Lead Tableau Developer with strong expertise in MS SQL Server to drive the development of robust, insightful, and visually compelling business intelligence solutions. This role requires a hands-on technical leader who can collaborate with cross-functional teams, gather business requirements, design data models, and deliver impactful Tableau dashboards and reports. Key Responsibilities: Lead the design, development, and maintenance of Tableau dashboards and reports. Collaborate with business stakeholders to gather and understand reporting and visualization needs. Write complex T-SQL queries, stored procedures, views, and functions to support Tableau reporting needs. Optimize SQL queries and Tableau workbooks for performance and scalability. Create and maintain Tableau data extracts, data sources, and server content. Guide and mentor junior Tableau developers and data analysts. Define and enforce best practices for dashboard development, data governance, and visualization standards. Work with data engineers and database administrators to design and improve data models. Perform data validation and quality assurance on reporting deliverables. Support Tableau Server administration including scheduling, user access, and content promotion. Required Qualifications: 10+ years of experience in BI/reporting development. 5-8 years of hands-on experience in Tableau (Desktop and Server). Strong proficiency in MS SQL Server (2016 or later) including writing efficient T-SQL scripts and tuning performance. Experience designing and implementing interactive dashboards and visual analytics. Familiarity with data warehousing concepts and dimensional modeling. Strong problem-solving skills and the ability to translate business requirements into technical solutions. Excellent communication and stakeholder management skills. Job Type: Full-time Pay: ₹2,500,000.00 - ₹2,700,000.00 per year Schedule: UK shift Work Location: In person

CORE BUSINESS OPERATIONS The Core Business Operations (CBO) portfolio is an integrated set of offerings that addresses our clients’ heart-of-the-business issues. This portfolio combines our functional and technical capabilities to help clients transform, modernize, and run their existing technology platforms across industries. As our clients navigate dynamic and disruptive markets, these solutions are designed to help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously. ROLE Level: Consultant As a Consultant at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines in an agile framework. Need-basis consultants will be mentoring and/or directing junior team members/liaising with onsite/offshore teams to understand the functional requirements. As an AWS Infrastructure Engineer, you play a crucial role in building, and maintaining a cloud infrastructure on Amazon Web Services (AWS). You will also be responsible for the ownership of tasks assigned through SNOW, Dashboard, Order forms etc. The work you will do includes: Build and operate the Cloud infrastructure on AWS Continuously monitoring the health and performance of the infrastructure and resolving any issues. Using tools like CloudFormation, Terraform, or Ansible to automate infrastructure provisioning and configuration. Administer the EC2 instance’s OS such as Windows and Linux Working with other teams to deploy secure, scalable, and cost-effective cloud solutions based on AWS services. Implement monitoring and logging for Infra and Apps Keeping the infrastructure up-to-date with the latest security patches and software versions. Collaborate with development, operations and Security teams to establish best practices for software development, build, deployment, and infrastructure management Tasks related to IAM, Monitoring, Backup and Vulnerability Remediation Participating in performance testing and capacity planning activities Documentation, Weekly/Bi-Weekly Deck preparation, KB article update Handover and On call support during weekends on rotational basis QUALIFICATIONS Skills / Project Experience: Must Have: 3 - 6 years of hands-on experience in AWS Cloud, Cloud Formation template, Windows/Linux administration Understanding of 2 tier, 3 tier or multi-tier architecture Experience on IaaS/PaaS/SaaS Understanding of Disaster recovery Networking and security expertise Knowledge on PowerShell, Shell and Python Associate/Professional level certification on AWS solution architecture ITIL Foundational certification Good interpersonal and communication skills Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries Knowledge and experience working with Microsoft Office tools Good to Have: Understanding of container technologies such as Docker, Kubernetes and OpenShift. Understanding of Application and other infrastructure monitoring tools Understanding of end-to-end infrastructure landscape Experience on virtualization platform Knowledge on Chef, Puppet, Bamboo, Concourse etc Knowledge on Microservices, DataLake, Machine learning etc Education: B.E./B. Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university Prior Experience: 3 – 6 years of experience working with AWS, System administration, IaC etc Location: Hyderabad/ Pune The team Deloitte Consulting LLP’s Technology Consulting practice is dedicated to helping our clients build tomorrow by solving today’s complex business problems involving strategy, procurement, design, delivery, and assurance of technology solutions. Our service areas include analytics and information management, delivery, cyber risk services, and technical strategy and architecture, as well as the spectrum of digital strategy, design, and development services Core Business Operations Practice optimizes clients’ business operations and helps them take advantage of new technologies. Drives product and service innovation, improves financial performance, accelerates speed to market, and operates client platforms to innovate continuously. Learn more about our Technology Consulting practice on www.deloitte.com For information on CBO visit - https://www.youtube.com/watch?v=L1cGlScLuX0 For information on life of an Analyst at CBO visit- https://www.youtube.com/watch?v=CMe0DkmMQHI Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302308

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: DataBricks - Data Engineering. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Role & Responsibility/Designation: Quality and Process Excellence Lead Delivery Process/ Function Name: Quality Educational Qualification : BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills ( Must Have): Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum): Consulting Experience Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience. Experience of managing team of quality practitioners. Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Job Description: Responsible for driving quality initiatives for Wipro / Client Accounts. Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes Leverage business optimization & innovation tools & application for process re-engineering Benchmarking processes, Mgmt dashboard set up & building the best practices repository. Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation Deputy Manager (Process Excellence) Job Role & Responsibility/Designation: Process Excellence Lead Delivery Process/ Function Name: Quality Educational Qualification: BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills (Must Have): Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player. Experience (Minimum): Consulting Experience Minimum 6 Months as Quality & Process Excellence practitioner & total 3 years of Experience. Essential Hiring Skills: Experience of managing team of quality practitioners. Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Job Description: Responsible for driving quality initiatives for Wipro / Client Accounts. Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes Leverage business optimization & innovation tools & application for process re-engineering Benchmarking processes, Mgmt dashboard set up & building the best practices repository. Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation Job Role & Responsibility/Designation: Quality and Process Excellence Lead Delivery Process/ Function Name: Quality Educational Qualification : BE / B Tech/ MBA/ B.Stat from a Premier Institute Skills ( Must Have): Program management & change management Problem solving tools/ analytical skills Excellent communication / interpersonal, facilitation skills High energy level, confident, assertive and team player Experience ( Minimum): Consulting Experience Minimum 2 years as Quality & Process Excellence practitioner & total 5 years of Experience. Experience of managing team of quality practitioners. Strong functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirable Job Description: Responsible for driving quality initiatives for Wipro / Client Accounts. Working with dispersed cross functional teams on organizational process (re)- design or industry specific business processes Leverage business optimization & innovation tools & application for process re-engineering Benchmarking processes, Mgmt dashboard set up & building the best practices repository. Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

About us When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognizing individual strength. We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise. At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be. Join a supportive work environment where you’ll have the tools and training you need to grow and succeed Responsibilities Job Title: Assistant Manager Location: Okhla, New Delhi Department: Customer Development Employment Type: Full-Time Job Summary: We are seeking a detail-oriented and proactive Supply Chain Operations Analyst to support our transport and warehouse verticals. The ideal candidate will work closely with branch teams, customers, and internal stakeholders to drive operational excellence, improve reporting efficiency, and support financial and business review processes through data analysis and dashboarding. Key Responsibilities: Collaborate with branch teams to monitor daily placement activities and develop a deep understanding of the transport vertical. Design and maintain daily and monthly dashboards for transport customers to track performance metrics and service levels. Gain comprehensive knowledge of warehouse and transport operations through hands-on exposure and cross-functional interaction. Participate in Monthly Business Reviews (MBR) and Quarterly Reviews (QR), supporting data analysis and presentation material preparation. Drive Power BI projects including the design and implementation of transport and customer-specific KPI dashboards (e.g., ABFRL KPI Dashboard). Coordinate with customers to ensure timely billing approvals and follow-ups on outstanding payments to maintain optimal DSO (Days Sales Outstanding) / DSA (Days Sales Aging). Prepare internal and customer-facing slide decks for MBRs and QBRs, ensuring alignment with key performance insights and targets. Analyse monthly Profit and Loss (P&L) reports to identify trends, deviations, and improvement areas. Act as a first-level escalation point for operational issues, coordinating resolutions between customers and internal operations teams. Requirements Bachelor’s/Master’s degree in Supply Chain Management, Logistics, Business Analytics, or a related field. 1–3 years of experience in logistics/transport operations, data analytics, or supply chain roles. Proficiency in Microsoft Excel and PowerPoint; advanced skills in Power BI for dashboard development. Strong analytical and problem-solving skills with a data-driven mindset.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role – Manager - Content strategist (Internal Communications) for LDT Lean Digital Transformation (LDT) function is spearheading the AI-led transformation agenda for G and its clients by leading the interplay of deep industry expertise, highly specialized talent, proprietary agentic solutions, and responsible AI framework. We fuse Lean and Six Sigma to optimize processes, bring end-to-end process linkage, reimagine businesses with digital solutions and predict problems before they occur by embedding Analytics into operations. Stepping into this role offers first-line managers a unique opportunity to thrive in a dynamic and high-impact environment. As the Content Strategist for Internal Communications , you will play a pivotal role in shaping narratives, driving employee engagement, and managing change communication across the organization. This role provides multi-faceted exposure, including crafting leadership presentations, drafting whitepapers, running internal communication campaigns, creating demo videos for tech solutions, and developing high-impact content for marquee internal events such as Townhalls and Rewards & Recognition programs. The ideal candidate must have a sharp eye for storytelling, an ability to translate complex information into compelling narratives, and a flair for connecting with diverse audiences. The LDT function demands strategic thinking and decisive execution to effectively convey complex ideas with clarity and purpose. The challenges you'll tackle daily will serve as a powerful platform to sharpen your communication acumen, build stakeholder trust, and demonstrate leadership potential. With high visibility among senior leadership, this role acts as a springboard for high-potential talent. Exceptional performance is not only recognized but also actively considered for future leadership opportunities. Responsibilities Drive the internal communications strategy, aligning with Genpact and leadership vision Plan, create, and deliver quality content across formats—emailers, reports, newsletters, intranet, video scripts, presentations, playbooks, SOPs, and executive summaries Write, edit, and proofread high-quality content for org-wide announcements, ensuring clarity, tone, and alignment with brand voice Liaise with cross-functional teams (Account Managers, Business Leads, HR, Design) to gather inputs and ensure cohesive communication Drive end-to-end internal campaigns—execute, amplify, reinforce messag ing , and track effectiveness across channels Apply a data-led approach to communication, with a strong grasp of reporting, dashboard insights, and content-performance metrics Assist in managing the Adoption Framework for all UIOP tools in Genpact, build and execute on adoption strategy for tools, undertake change management activities including dashboarding and reporting on critical metrics and work with multiple leaders and teams to drive adoption Act as a point of escalation for communication-related queries and ensure timely resolution Qualifications we seek in you! Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in Communications, Journalism, Public Relations, or related disciplines with a focus on Analytics, Statistics, or Digital Relevant years of experience in internal communications, preferably within IT/ ITeS organizations Demonstrated experience in executing internal communication campaigns—such as leadership messages, newsletters, whitepapers, executive summaries, video scripts, teasers, and related content Solid project management skills with hands-on experience in internal communications, employee engagement, and change management initiatives Versatile writer with an adaptable style and s olid business acumen with the ability to align messaging to company strategy and priorities Proficient with collaboration platforms (e.g., MS Teams, SharePoint) Proficiency in Microsoft Excel and PowerPoint Preferred qualifications MBA in communications, journalism, public relations, or relevant field Advanced Microsoft Excel and PowerPoint s k ills Solid understanding of the social media landscape with experience in optimizing content for digital channels like LinkedIn , X, and corporate website E xposure to Marketing and Public Relations campaigns is preferred Familiarity with video production workflows and creative briefing Experience with industry Award submissions is preferred Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training Job Manager Primary Location India-Gurugram Education Level Bachelor's / Graduation / Equivalent Job Posting Jun 15, 2025, 11:14:56 PM Unposting Date Ongoing Master Skills List Operations Job Category Full Time

Job Title: Senior Digital Analyst (MCI) Location: Chandigarh, India Department: Data Analyst Job Type: Full-Time About Us: TRU IT is a global leader dedicated to leveraging cutting-edge technology to drive business innovation and growth. We specialize in crafting data driven digital strategies, optimizing marketing performance, and delivering transformative insights that empower businesses. Our expertise spans multiple industries, combining advanced analytics, digital marketing, and emerging technologies to drive measurable results. Position Overview: We are seeking an experienced Senior Digital Analyst with a strong background in Marketing Cloud Intelligence (MCI) , BigQuery , Snowflake , etc. The ideal candidate will be responsible for managing and analyzing marketing data, optimizing performance, and developing data-driven strategies to enhance business growth. This role requires expertise in MCI (formerly Datorama) for reporting, visualization, and campaign performance tracking . Job Location and Address: This is a full-time onsite role (no hybrid or remote option) at the following location: Plot No E 275, Industrial Area, Sector 75, Sahibzada Ajit Singh Nagar, Punjab 160071 Responsibilities: 1. Marketing Cloud Intelligence (MCI) & Digital Analytics: Manage and optimize MCI dashboards to track marketing performance, campaign effectiveness, and business KPIs. Develop custom data models within MCI to aggregate, clean, and transform marketing data from multiple sources. Automate data ingestion and transformation pipelines in MCI for seamless reporting. Perform advanced marketing analytics to identify trends, improve attribution models, and enhance campaign effectiveness. 2. Data Management & Integration: Develop and maintain data architectures using Snowflake, BigQuery etc. Extract, process, and analyze large datasets from multiple marketing platforms. Integrate MCI with Google Analytics, Adobe Analytics, and Google Tag Manager to consolidate reporting and drive actionable insights. Optimize ETL pipelines to ensure efficient data processing and reporting. 3. Performance Reporting & Business Insights: Develop custom dashboards in MCI, Looker Studio, and Excel for marketing performance tracking. Analyze multi-channel marketing campaigns (PPC, social, programmatic) and provide optimization recommendations. Deliver monthly, quarterly, and ad-hoc reports to key stakeholders on marketing performance and ROI. Conduct cohort and segmentation analysis to improve customer retention and acquisition strategies. 4. Collaboration & Strategy: Work closely with marketing, product, and data teams to align data-driven insights with business goals. Provide recommendations to optimize budget allocation, audience targeting, and media spend efficiency. Stay updated on MCI enhancements, industry trends, and new analytics tools. Requirements: Bachelor’s or Master’s degree in Data Science, Computer Science, Marketing, Business Analytics, or a related field. 4+ years of experience in digital marketing analytics, business intelligence, and data management. Proven expertise in MCI (Marketing Cloud Intelligence/Datorama), including dashboard development and data transformations. Strong hands-on experience with Snowflake , BigQuery , and SQL . Experience in Adobe Analytics, Google Analytics (GA4) , etc. Experience in ETL processes, API integrations , and marketing data automation . Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced environment, managing multiple projects and deadlines. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and innovative work environment.

Job Description Role Purpose The position will be focused on partnership with the London Special Operations (Finance and Technology) stakeholders to primarily perform day-to-day finance related activities with extensive usage of technology. The key responsibilities are as follows: ͏ Key Responsibilities: Collaborate with business teams to gather, analyze, and document requirements, ensuring alignment with technology deliverables. Develop dashboards using Sigma, Tableau, and Anaplan to streamline processes and improve decision-making. Act as a liaison between business and technology teams, driving project goals and deliverables. Lead UAT activities, including planning, testing, and documentation, ensuring successful outcomes. Plan, execute, and validate data migration, reconciling and governing migrated data and reports. Identify process improvement opportunities to enhance efficiency and workflows. Support valuation and fund performance automation projects, aligning with FP&A and global reporting objectives. Present dashboard insights to clients and stakeholders, ensuring clear communication and actionable results. Apply project management principles to track progress, manage timelines, and ensure successful delivery of initiatives. ͏ Essential Skills & Experience: Master’s in finance and bachelor’s in Technology from a reputed university, with 2–4 years of experience in valuation reporting, financial analysis, or dashboard development. Proficiency in Tableau, Sigma, Anaplan, and Microsoft Office; VBA (macros) knowledge is a plus. Strong analytical and problem-solving skills with attention to detail, accuracy, and data validation. Effective communication, interpersonal, and teamwork skills to collaborate with stakeholders and present insights. Ability to manage multiple priorities in a fast-paced environment with initiative and minimal supervision. ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Today Top Secret/SCI Unspecified Unspecified IT - Data Science Camp Smith, HI (ON-SITE/OFFICE) Description SAIC Is seeking a Data Scientist to support our work at Camp Smith. This position will work to d evelop and implement data analytics techniques and applications to transform raw data into meaningful information using data-oriented programming languages and visualization software. This candidate will: Applies data mining, data modeling, statistics, graph algorithms and machine learning to extract and analyze information from large structured and unstructured datasets to support analytics objectives. Visualizes, interprets, and reports data findings in dynamic data reports. Employs a variety of data manipulation and visualization tools to best convey information/results to customers. Comfortable working with data in a variety of formats including excel, CSV, JSON, XML. Supports the design, development, testing and implementation of web-based collaboration tools & platforms for data reporting. Plans and conducts software integration or testing, including analyzing and implementing test plans and scripts, in support of analytics objectives. Demonstrates proficiency with frequent scripting language use, such as Python (primary) or R and using packages commonly used in data science applications or advanced analytics such as SQL. Familiar with Kubernetes clusters and utilization of tools such as Prometheus or similar. Conduct exploratory data analysis for testing hypothesis. Utilization of Microsoft's Power BI, Tableau, and other toolsets to visualize data and share insights with senior decision makers. Proficient in Grafana as an open-source analytics and interactive visualization web application for monitoring application performance. Qualifications Required Technical Skills: Experience with scripting and programming, including Python and Java. Experience with data visualization tools and dashboard development such as Grafana, Power BI, or Tableau. Knowledge of probability, statistics, and machine learning. Experience with NoSQL databases, such as MongoDB or Accumulo and RDBMS databases such as Postgres or MySQL. Applied statistics skills, such as distributions, statistical testing, and regression. Scripting and programming skills using Python, scikit-learn library and other statistical analysis libraries/framework. Understanding of common programming paradigms APIs (pub/sub, REST, etc.). Worked in a medium to large-scale project using configuration management tools (Atlassian suite, Git, Github/Gitlab.). Required Personal Skills: Strong interpersonal, communication, and presentation skills. Able to manage and prioritize tasks to ensure optimum productivity. Able to present technical briefs, giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Able to lead discussions pertaining to technical subject matter. Have effective customer service skills required to interface with corporate and government customers. Able to effectively communicate with the Customer, command staff, and peer contractor personnel. Able to effectively operate standard computer-based business tools (including but not limited to Microsoft Word and Excel). Able to demonstrate excellent (clear and concise) written communication skills in a technical format, that will support in the development of all required plans and reports required of the program. Required Experience and Education: Bachelor of Science in the following preferred fields: Computer Science, Engineering, Information Systems, Information Technology or related fields. Additional experience and certifications may be considered in lieu of a degree. 9+ years of relevant experience. Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. GROUP ID: 10111346 R Recruiter APPLY NOW

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders ͏ Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally ͏ No Performance Parameter Measure 1 Understanding the test requirements and test case design of the product Ensure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reporting Testing efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score ͏ Mandatory Skills: Project Management. Experience: 3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Experience : 10+ Years Work location: Bangalore, Chennai, Hyderabad, Pune - Hybrid J ob Description : Tableau lead developer Shift Time:- 2 to 11 PM IST Job Summary: We are seeking an experienced and proactive Lead Tableau Developer with strong expertise in MS SQL Server to drive the development of robust, insightful, and visually compelling business intelligence solutions. This role requires a hands-on technical leader who can collaborate with cross-functional teams, gather business requirements, design data models, and deliver impactful Tableau dashboards and reports. Key Responsibilities: Lead the design, development, and maintenance of Tableau dashboards and reports. Collaborate with business stakeholders to gather and understand reporting and visualization needs. Write complex T-SQL queries, stored procedures, views, and functions to support Tableau reporting needs. Optimize SQL queries and Tableau workbooks for performance and scalability. Create and maintain Tableau data extracts, data sources, and server content. Guide and mentor junior Tableau developers and data analysts. Define and enforce best practices for dashboard development, data governance, and visualization standards. Work with data engineers and database administrators to design and improve data models. Perform data validation and quality assurance on reporting deliverables. Support Tableau Server administration including scheduling, user access, and content promotion. Required Qualifications: 10+ years of experience in BI/reporting development. 5-8 years of hands-on experience in Tableau (Desktop and Server). Strong proficiency in MS SQL Server (2016 or later) including writing efficient T-SQL scripts and tuning performance. Experience designing and implementing interactive dashboards and visual analytics. Familiarity with data warehousing concepts and dimensional modeling. Strong problem-solving skills and the ability to translate business requirements into technical solutions. Excellent communication and stakeholder management skills. Job Type: Full-time Pay: ₹2,500,000.00 - ₹2,700,000.00 per year Schedule: UK shift Work Location: In person

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team Management Productivity, efficiency, absenteeism 3 Capability development Triages completed, Technical Test performance Mandatory Skills: AS400. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.