Role & responsibilities Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market Be a point of escalation for our clients and respond promptly to any issues Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed Work with client contact on reporting and forecasting Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs) Work with client contact on reporting and forecasting Coordinate team incentives and Sales Performance Incentive Funds Partner and build business relationships with all partners to ensure customer expectations are met Preferred candidate profile 3+ years proven work experience in a sales role A passion for customer experience and driving team results Experience in operations and strategy building Excellent Coaching history A record of developing and retaining great employees Experience maximizing revenue through best practices Experience working with Salesforce.com or similar CRM Experience finding solutions as a manager Perks and benefits

Job Title: Real Time Analyst Job Description . Role and Key Responsibilities Intraday real time monitoring of service levels for all queues for all the sites throughout the operating window (24/7/365) Real time monitoring of associates performance from all teams at all sites Managing Real Time updates on Service Levels, Contact data and other KPIs Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals Communicate and call out changes to incoming contact patterns to operations and the broader WFM team Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather) Support changes within routing profiles to move associates as needed Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs and NPT usage Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Review and process VTO/PTO/OT/Non-Prod time requests in real-time Provide assistance to the other WFM teams as needed. Key Skills & Knowledge MS Excel Knowledge is required. Knowledge of IEX, Avaya and other Workforce Scheduling tools (Admin, setup, use, updated, edits, reporting) will be considered as an added advantage Graduate with 2+ years contact centre experience and Good Communication Skill MS Office - PowerPoint, Word, Access, Outlook, etc. InContact/Oracle - ACD and other ACD platforms to support multi-channel Environment - (Voice/Chat/Email/SMS) 1+ years Workforce Experience (RTA or greater) Basic knowledge of the call center industry. Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.). Knowledge of ACD and Call Center Workforce applications - preferred. Strong oral and written communication skills. Proficient in Microsoft Office. Ability to multi-task, prioritize, and meet timelines of deliverables. Self-starter, sense of urgency, and works well under pressure. High attention to detail, sense of professionalism and ability to develop relationships Education Qualification :- Graduate Disclaimer: - Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time

Job Title: Sr. Technical Representative, Global Service Desk-1 Job Description Change Management Analyst (ITIL) The Associate, Global Change Management works within established procedures of Global IT Change Management with a moderate degree of supervision and provides advanced support of remedy system, real time IT change reviews, reporting, analytics, end to end IT change process. This position requires intermediate knowledge for change management and IT Platforms Location: IND Kolkata - 10th Floor on Block A, DLF IT Park I, New Town Language Requirements: Time Type: Full time

Job Title: SAP ABAP Developer Job Description Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world s best brands, today and into the future. We re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we re proud to be recognized with awards such as "Worlds Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Technical Skills: ABAP Programming: Proficient in ABAP programming language, including advanced features and techniques. SAP Development Tools: Experience with SAP NetWeaver Developer Studio, SAP GUI, and other development tools. Data Dictionary: Strong understanding of SAP Data Dictionary objects, including tables, views, and data elements. ABAP Objects: Proficiency in object-oriented programming within the ABAP environment. Smart Forms and SAP Script: Experience in designing and customizing Smart Forms and SAPScript for document generation. User Exits and BAdIs : Knowledge of user exits and Business Add-Ins for enhancing standard SAP functionality. Web Dynpro ABAP: Experience in developing web-based applications using Web Dynpro ABAP. ALV (ABAP List Viewer): Expertise in creating ALV reports for data presentation. Integration Skills: Integration Technologies: Familiarity with SAP integration technologies such as ALE, RFC, IDoc, and web services. SAP Gateway: Experience in using SAP Gateway for OData services. Database Skills: SQL and Database Knowledge: Proficient in SQL and understanding of underlying database structures (commonly SAP HANA, Oracle, or Microsoft SQL Server). Debugging and Performance Tuning: Debugging Skills: Advanced debugging skills to troubleshoot and resolve issues efficiently. Performance Tuning: Ability to optimize ABAP code for performance. Soft Skills: Analytical Thinking: Strong analytical and problem-solving skills to understand business processes and requirements. Communication: Excellent communication skills to interact with business stakeholders, end-users, and cross-functional teams. Team Collaboration: Ability to work collaboratively in a team and mentor junior developers. Project and Lifecycle Management: Project Experience: Previous experience in full project life cycles, from requirements gathering to deployment. Version Control: Proficient in version control tools for managing ABAP code changes. SAP Certification is a plus: Possession of relevant SAP certifications, such as SAP Certified Development Professional - ABAP. SCM Business Processes is a plus: Understanding of SCM business processes and how they align with SAP solutions and experience in telecom companies is plus. Location: India Hyderabad, Telangana Language Requirements: Time Type: Full time

Job Title: SAP PIPO Developer Job Description Were Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world s best brands, today and into the future. We re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we re proud to be recognized with awards such as "Worlds Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Integration Solution Design: Design end-to-end integration solutions using SAP Process Integration/Process Orchestration (PI/PO) to connect SAP and non-SAP systems. Analyze business requirements and collaborate with stakeholders to define integration scenarios. Interface Development: Develop and configure integration scenarios, mappings, and adapters in SAP PI/PO. Implement cross-component business processes to enable seamless communication between systems. Mapping and Transformations: Design and implement mappings using graphical mapping tools to transform data between different formats. Ensure accurate data conversion and adherence to business rules. Adapter Configuration: Configure various adapters such as File, IDoc, RFC, SOAP, REST, and JMS for effective communication with external systems. Troubleshoot and resolve connectivity issues. Integration Testing: Conduct integration testing to validate the functionality and reliability of SAP PI/PO interfaces. Collaborate with functional and technical teams to address and resolve identified issues. Monitoring and Error Handling: Set up monitoring and alerting mechanisms to proactively identify and address integration errors. Develop error handling strategies for different integration scenarios. Performance Optimization: Optimize integration scenarios and configurations to enhance performance and responsiveness. Monitor and analyze performance metrics to identify areas for improvement. Security and Compliance: Implement security measures to ensure the confidentiality and integrity of data during transmission. Ensure compliance with industry standards and regulations in integration processes. Documentation: Create and maintain comprehensive technical documentation for integration scenarios, mappings, and configurations. Document troubleshooting procedures and solutions. Upgrade and Patching: Participate in SAP PI/PO system upgrades and apply patches as required. Validate and ensure the compatibility of interfaces with the upgraded system. Collaboration: Collaborate with cross-functional teams, including SAP functional consultants, developers, and business analysts, to align integration solutions with business needs. Skills and Qualifications: Proven experience as an SAP PI/PO Developer with hands-on integration project experience. Proficient in SAP PI/PO architecture, design, and configuration. Strong knowledge of integration patterns, middleware concepts, and SAP NetWeaver technology. Experience with different adapters and protocols, including SOAP, REST, IDoc, RFC, File, and JMS. Understanding of XML, XSLT, and other data transformation technologies. Proven experience as an SAP ABAP Developer in SAP ECC environments. Proficient in ABAP programming language and SAP development tools. Strong knowledge of SAP modules and business processes. Experience with SAP technologies such as ALV, BDC, RFC, Web Dynpro, SAP Script, and Smart Forms. Familiarity with SAP HANA and S/4HANA is a plus. Understanding of SAP integration methodologies and tools. Ability to work collaboratively in a team environment. Excellent problem-solving and analytical skills. Effective communication and documentation skills. Certifications (Optional): SAP Certified Development Specialist - SAP Process Integration (PI) & SAP Process Orchestration (PO). Location: IND Hyderabad Raidurg Village, B7 North Tower Serilingampally Mandal Divya Sree Orion Language Requirements: Time Type: Full time

Human Resources Location Gurugram, India Job Title: Associate, Payroll Job Description The Specialist, Payroll is responsible for day-to-day execution of payroll processes. This position is responsible for verifying, processing and maintaining payroll programs with speed, accuracy and in compliance with service and performance objectives. Responsible for the collection, verification, processing, filing and monitoring of monthly payroll information for specific country/region Plan, coordinate, and implement off-cycle payroll processing and reporting Ensure the maintenance of accurate and concise payroll records for Audit and Compliance Respond to tickets/queries on payroll questions in a timely manner and provide resolution Monitor changes in legislation, update to tax rules and collaborate with the Payroll team to recommend changes Actively partner with external parties/payroll vendors (where applicable) and government institutions for social security administration, pensions, etc. Adhere to strict data protection standards in handling of highly confidential and sensitive information Assist in global work and initiatives as needed Location: IND Gurgaon - Bld 6 Ground & First Floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title: Associate, Payroll Job Description The Specialist, Payroll is responsible for day-to-day execution of payroll processes. This position is responsible for verifying, processing and maintaining payroll programs with speed, accuracy and in compliance with service and performance objectives. Responsible for the collection, verification, processing, filing and monitoring of monthly payroll information for specific country/region Plan, coordinate, and implement off-cycle payroll processing and reporting Ensure the maintenance of accurate and concise payroll records for Audit and Compliance Respond to tickets/queries on payroll questions in a timely manner and provide resolution Monitor changes in legislation, update to tax rules and collaborate with the Payroll team to recommend changes Actively partner with external parties/payroll vendors (where applicable) and government institutions for social security administration, pensions, etc. Adhere to strict data protection standards in handling of highly confidential and sensitive information Assist in global work and initiatives as needed Location: IND Gurgaon - Bld 6 Ground & First Floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Human Resources Location Bangalore, India Job Title: People Solutions Generalist II Job Description Job Description Summary The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives Key Responsibilities: Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organization's overall strategies Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings Prepare documentary requirements for HR Partners handling labor-related cases, as necessary Review Human Resources trends in the market and assist with execution of changes and improvements Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization May help facilitate candidate selection processes, as necessary Desired Skills: University Degree Preferred Experience with Workday preferred Working knowledge of labor relations Strong communication skills, both written and verbal Proficient Microsoft Office skills Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure in a virtual environment Strong attention to detail Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title: People Solutions Generalist II Job Description Job Description Summary The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives Key Responsibilities: Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organization's overall strategies Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings Prepare documentary requirements for HR Partners handling labor-related cases, as necessary Review Human Resources trends in the market and assist with execution of changes and improvements Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization May help facilitate candidate selection processes, as necessary Desired Skills: University Degree Preferred Experience with Workday preferred Working knowledge of labor relations Strong communication skills, both written and verbal Proficient Microsoft Office skills Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure in a virtual environment Strong attention to detail Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title: Associate, Payroll Job Description The Specialist, Payroll is responsible for day-to-day execution of payroll processes. This position is responsible for verifying, processing and maintaining payroll programs with speed, accuracy and in compliance with service and performance objectives. Responsible for the collection, verification, processing, filing and monitoring of monthly payroll information for specific country/regionPlan, coordinate, and implement off-cycle payroll processing and reportingEnsure the maintenance of accurate and concise payroll records for Audit and ComplianceRespond to tickets/queries on payroll questions in a timely manner and provide resolutionMonitor changes in legislation, update to tax rules and collaborate with the Payroll team to recommend changesActively partner with external parties/payroll vendors (where applicable) and government institutions for social securityadministration, pensions, etc.Adhere to strict data protection standards in handling of highly confidential and sensitive informationAssist in global work and initiatives as needed Location: IND Gurgaon - Bld 6 Ground & First Floor Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1608578

Job Title: Specialist, Accounting Job Description Ensuring the monthly revenue accruals get processed timely and accurately by the cut off through the system or manually (if needed). Posting of various revenue entries regarding the above as needed i.e. accruals, invoices, write off. Ensuring the invoices are generated timely and accurately as per contract and meet the requirements prior to dispatching to the clients. Uploading of the final invoices on various third-party payment portals as needed. Collaborating with different departments (and with the client POCs) for dispute resolution regarding the sales invoices. Reviewing and ensuring the unbilled aging is clean and making any corrections to clear unwanted items per the process and assisting on providing commentary on the aged items. Assisting in various Audits with pulling and providing the data/backups requested Providing various stake holders with necessary information and help in answering revenue related queries. Assisting in AR Reconciliations of various Balance sheet accounts for review. Maintaining effective SOPs (Standard Operating Procedures) for the projects handled. Guiding the business team on the revenue accrual and invoice process and collaborating with different departments on the same for new clients/contracts. Desired Skills Should be well versed with client billing\invoicing.Should be well versed with the revenue accrual procedures and guidelines.Should have good exposure to billing applications and third-party payment portals.Basic understanding of AR related accounting entries.Understanding of Balance sheet AR reconciliations.Well versed in Excel and should be able to analyze large amounts of data.Should have exposure to client contracts.Excellent Communication skills. Both verbal and written Educational Qualifications needed: Should at least hold a bachelor’s degree (Preferably in Commerce) Shift timing: As per business requirement. Should be flexible. For the first 8 business days the team generally follows a 17:30 to 02:30 IST shift to cater to the monthly financial closing and send out the bulk of invoices. Thereafter, one may revert back to 14:30 to 23:30 IST kind of a shift, but it depends on the business requirement.Working set up: Fully On-Site : Location: IND Gurugram - 4th Floor, 20, Delhi - Jaipur Expy, Sector 18. Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1607198

Job Title: Frontend Developer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Must have 5+ years of work experience in building frontend Applications. Must have knowledge in Angular15 version. Experience on using Git Good knowledge of Gitlab is preferred. Experience with code repositories and version control practices. Experience in software quality and operational excellence practices. Experience in agile development methodology. Very good analytical , problem-solving ability , verbal and written communication skills Ability to learn and adapt to new technologies is mandatory. Knowledge of Javascript, HtML, CSS & Bootstrap. Location: IND Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1606262

Job Title: Specialist, Accounting Job Description Ensuring the monthly revenue accruals get processed timely and accurately by the cut off through the system or manually (if needed). Posting of various revenue entries regarding the above as needed i.e. accruals, invoices, write off. Ensuring the invoices are generated timely and accurately as per contract and meet the requirements prior to dispatching to the clients. Uploading of the final invoices on various third-party payment portals as needed. Collaborating with different departments (and with the client POCs) for dispute resolution regarding the sales invoices. Reviewing and ensuring the unbilled aging is clean and making any corrections to clear unwanted items per the process and assisting on providing commentary on the aged items. Assisting in various Audits with pulling and providing the data/backups requested Providing various stake holders with necessary information and help in answering revenue related queries. Assisting in AR Reconciliations of various Balance sheet accounts for review. Maintaining effective SOPs (Standard Operating Procedures) for the projects handled. Guiding the business team on the revenue accrual and invoice process and collaborating with different departments on the same for new clients/contracts. Desired skills Should be well versed with client billing\invoicing. Should be well versed with the revenue accrual procedures and guidelines. Should have good exposure to billing applications and third-party payment portals. Basic understanding of AR related accounting entries. Understanding of Balance sheet AR reconciliations. Well versed in Excel and should be able to analyze large amounts of data. Should have exposure to client contracts. Excellent Communication skills. Both verbal and written Educational Qualifications needed: Should at least hold a bachelor s degree (Preferably in Commerce) Shift timing: As per business requirement. Should be flexible. For the first 8 business days the team generally follows a 17:30 to 02:30 IST shift to cater to the monthly financial closing and send out the bulk of invoices. Thereafter, one may revert back to 14:30 to 23:30 IST kind of a shift, but it depends on the business requirement. Working set up: Fully On-Site : Location: IND Gurugram - 4th Floor, 20, Delhi - Jaipur Expy, Sector 18. Language Requirements: Time Type: Full time

Job Title: People Solutions Generalist II Job Description Job Description Summary The People Solutions Generalist I is responsible for evaluating, analyzing, implementing, and administering Human Resources programs and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives Key Responsibilities: Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organizations overall strategies Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings Prepare documentary requirements for HR Partners handling labor-related cases, as necessary Review Human Resources trends in the market and assist with execution of changes and improvements Communicate and reinforce the Companys values, philosophies, and Leadership Behaviors to assist in development of a high performing organization May help facilitate candidate selection processes, as necessary Desired Skills: University Degree Preferred Experience with Workday preferred Working knowledge of labor relations Strong communication skills, both written and verbal Proficient Microsoft Office skills Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure in a virtual environment Strong attention to detail Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements: Time Type: Full time

Job Title: Sr. Quality Evaluator Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Location: IND Kolkata - DLF IT, Tower A, 3rd Flr Language Requirements: Time Type: Full time

Job Title: Associate, Payroll Job Description The Specialist, Payroll is responsible for day-to-day execution of payroll processes. This position is responsible for verifying, processing and maintaining payroll programs with speed, accuracy and in compliance with service and performance objectives. Responsible for the collection, verification, processing, filing and monitoring of monthly payroll information for specific country/region Plan, coordinate, and implement off-cycle payroll processing and reporting Ensure the maintenance of accurate and concise payroll records for Audit and Compliance Respond to tickets/queries on payroll questions in a timely manner and provide resolution Monitor changes in legislation, update to tax rules and collaborate with the Payroll team to recommend changes Actively partner with external parties/payroll vendors (where applicable) and government institutions for social security administration, pensions, etc. Adhere to strict data protection standards in handling of highly confidential and sensitive information Assist in global work and initiatives as needed Location: IND Gurgaon - Bld 6 Ground & First Floor Language Requirements: Time Type: Full time

Job Title: Manager I, Talent Acquisition Job Description The Manager I, Talent Acquisition ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible assisting with development of recruiting strategy and managing a team who assess hiring needs and interview candidates for positions. Essential Functions/Core Responsibilities Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy Lead a team responsible for execution of hiring and sourcing talent. Direct activities to assist with development of innovative, creative, and proactive recruitment strategies. Coaches team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business Evaluate external labor market conditions, analyze hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organizations recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business Responsible for analyzing data to identify gaps and trends. Contribute to development of recruiting metrics and analytics to help guide decision making, measure team productivity, and program ROI Assist in developing strategy to leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly attract and source qualified candidates. Supports strategies to enhance the company s diversity recruitment strategy through relationship building. Partner with HR and Compensation to share market trend knowledge and develop cross-functional strategy to attract and retain talent through competitive compensation packages and offers Ensures the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools Measures team performance against maintaining consistent standards for all applicants and ensuring compliance with all local rules and regulations related to hiring and recruiting Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting process Candidate Profile Bachelors Degree in related field 7+ years of experience (with at least 2 years of progressive management experience) relevant experience preferred Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates. Advanced Microsoft Office skills Demonstrated ability to lead team in organizing and prioritizing projects in a fast-paced and deadline-oriented business environment Ability to interpret and analyze recruiting metrics and trends: retention, quality of hire, net throughput, etc. Demonstrated ability to mentor, coach and provide direction to a team of employees Demonstrated ability to take initiative and ownership with focus on continuous improvement Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Solid understanding of the organizations business operations and industry. Demonstrated business acumen Demonstrated talent with critical thinking; ability to comprehend, analyze, and interpret. Excellent attention to detail Ability to handle and maintain confidential information Career Level Description Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements: Time Type: Full time

Training & Quality Location Hyderabad, India Job Title: Process Trainer Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Desired Skills: Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Educational qualification : Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title: Process Trainer Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Desired Skills: Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Educational qualification : Graduate Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Job Title: WFM Manager Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: The Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis in a multi-site/skill environment. This position is responsible for the execution of workforce strategy. Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Company’s financial performance are met Partners with support functions (IT) to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team Leads the development of forecasts, resource plans, and schedules for new programs Key skills and knowledge: Associate's degree in related field with more than seven years of relevant experience (with at least two years of Progressive Mgmt Experience) preferred Experience with forecasting, capacity planning and scheduling software tools Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Advanced Microsoft Office skills Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrated ability to mentor, coach and provide direction to team members Demonstrated ability to take initiative and ownership with focus on continuous improvement Excellent attention to detail Demonstrated ability to foster customer service disposition and sense of professionalism for self and team Education:- Graduate in any discipline is essential Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Gurgaon - Bld 14 IT SEZ (GST) Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1610218 Show more Show less