Role: Group Leader, Human Resources/Sr. Manager, Human Resources Location: Bangalore The Role: We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. The Group Leader- Human Resources leader will be responsible for managing a large, complex site/location. The incumbent will work with senior operations leaders, strategize business goals and execute key HR initiatives that impact . This is a business of rapid change, and the Company seeks the right leader, who is comfortable with change, strong in communication and focused on delivering HR services to our internal customers the employees. He/she must be someone who demonstrates tenacity, possesses exemplary character, is ethical in all matters, and who leads with commitment to excellence . Key Responsibilities • The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc for the location. • Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently. • Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle. • Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes. • Drive the continuing development of the team and the integration of HR functions. • Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement. • Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values. • Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential. • Implement the company's employee engagement programs and employee engagement survey process. • In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency. • Act as a mentor, coach, thought leader and functional expert to senior management. • Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations. • Manage and develop direct reporting staff. Profile & Experience • Candidates with HRBP experience in third party business process services companies preferred. • Must be well-versed with HR generalist responsibilities. • Experience leading teams in a fast moving, customer-centric, hands-on environment. • Experience working with a global, matrix environment with multicultural teams. • Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices.
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant or Sr. Consultant Digital Transformation Techno - functional role Mode of Work - Work from office Job Location: Gurgaon Relevant Experience: 5+ years in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant or Sr. Consultant Digital Transformation Techno - functional role Mode of Work - Work from office Job Location: Manyata Tech Park, Near Hebbal - Bangalore Relevant Experience: 5+ years in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms
Concentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance for some of the worlds best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design. Visit www.concentrix.com to learn more. Position: Consultant, Digital Transformation Techno - functional role Mode of Work - Work from office Job Location: Kolkata Relevant Experience: 5+ years in identifying Process improvement opportunities via Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions, etc, technology) for improving customer experience or improvement in voice /chat processes Must to have Contact center experience. Role: Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots. Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage. Key essentials: Hands on with Six Sigma improvements, deployed Cognitive (RPA, GenAI solutions) for improving customer experience or voice /chat processes Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping (As IS - TO BE process) via MS Visio and process assessment with Cost Benefit Analysis Good to have exposure around Minitab, Visio and latest tech platforms
Job Title: Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. Key Responsibilities: Service Delivery – achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training and other shared services for optimum functioning of account Single point of contact for all financial decisions regarding the account Manage attrition and career planning of all employees within span of control Grow account strategically to increase top line for the organization Manage and improve profitability of the account Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time2025-06-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
We are looking for a dynamic people leader who understands the - bigger picture- and can balance strategic vision and thought leadership with execution excellence. The incumbent will bring extraordinary focus and expertise in scaling a dynamic operation and organization focused on the customer-centricity, team growth and well-being and operational rigor. The Group Leader- Human Resources leader will be responsible for managing a large, complex site/location. The incumbent will work with senior operations leaders, strategize business goals and execute key HR initiatives that impact. Key Responsibilities • The role would involve complete generalist activities, HR initiatives, employee retention & employee engagement etc. for the location. • Provide strategic thinking and direction to the team and implement the Human Resource strategies effectively and efficiently. • Provide vision, leadership, planning, and guidance for the development, implementation and management of an effective employee lifecycle. • Foster and maintain positive relationships with Customer base, serving as an interface between internal (Human Resources) and the business operations leaders to ensure effective delivery of employee processes. • Drive the continuing development of the team and the integration of HR functions. • Work closely with the leadership team in the development and implementation of both short and long-term human resources strategies designed to drive business growth, and overall employee engagement. • Partner closely with the senior leadership team to drive culture change for the location, aligning to the Concentrix cultural values. • Leading the creation of a culture of open and proactive communications so that every employee has the necessary information needed to perform to their maximum potential. • Implement the company's employee engagement programs and employee engagement survey process. • In collaboration with HR Centers of Excellence (CoE), manage employee compensation, benefits and reward programs to ensure consistency. • Act as a mentor, coach, thought leader and functional expert to senior management. • Implement consistent strategy for HR management and development and selection of policy/practices, performance management and compensation, goal setting, diversity and inclusion, and employee relations. • Manage and develop direct reporting staff. Profile & Experience ITES/BPO industry experience is must. 13 years+ relevant HRBP experience in third party business process services companies preferred. • Experience leading teams in a fast moving, customer-centric, hands-on environment. • Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices. • Must be well-versed with HR generalist responsibilities. • MBA/PG degree (preferred) Show more Show less
Senior Team Lead, Fraud Prevention & Management Bengaluru Now is the right time While we have a fast-growing business, we are still very early in our journey with a large upside to capture and have a team that is small enough for you to have an indelible outsized impact on our journey. We are not too early, we are not too late. Our culture Every place has its own beat and we are no different. We are not the right place for everybody but we are the right place for a certain group of people. Read more about it here: The role Job Summary: The Senior Fraud Team Lead will oversee the fraud detection, investigation, and prevention activities within the organization. This role requires extensive experience in fraud management, strong leadership skills, and the ability to drive strategic initiatives. The ideal candidate will be responsible for guiding the Fraud Team, ensuring effective fraud mitigation strategies, and maintaining compliance with regulatory standards. What makes this role special? Impactful Work: Play a crucial role in safeguarding the organizations assets and protecting customers from fraudulent activities. Analytical Challenges: Engage in complex investigations that require strong analytical and problem-solving skills. Collaborative Environment: Work closely with various departments, fostering teamwork and cross-functional collaboration. Professional Growth: Opportunities for continuous learning and professional development, including certifications and training. Dynamic Industry: Be at the forefront of evolving fraud prevention techniques and technologies in a fast-paced and ever-changing industry. What skills & experience do you need? Leadership and Supervision: Lead and mentor a team of Fraud Team Associates, providing guidance, support, and performance management. Strategic Planning: Develop and implement comprehensive fraud detection and prevention strategies aligned with organizational goals. Investigation Oversight: Oversee complex fraud investigations, ensuring thoroughness, accuracy, and timely resolution. Process Improvement: Continuously evaluate and enhance fraud detection systems, processes, and policies to increase efficiency and effectiveness. Collaboration: Partner with internal departments, such as Compliance, Legal, IT, and Customer Service, to address and mitigate fraud risks. Training and Development: Design and deliver training programs to develop the skills and knowledge of the fraud team. Reporting and Analytics: Prepare and present detailed reports on fraud trends, investigation outcomes, and risk assessments to senior management. Regulatory Compliance: Ensure all fraud management activities comply with relevant laws, regulations, and industry standards. Qualifications: Education: Bachelor s degree in Finance, Accounting, Business Administration, Criminal Justice, or a related field. Master s degree preferred. Experience: Minimum of 5-8 years of experience in fraud detection, investigation, and prevention, with at least 1 year in a leadership role. Skills: Proven leadership and team management abilities. Strong analytical and strategic thinking skills. Excellent communication and presentation skills. Proficiency in fraud detection software and analytical tools. In-depth knowledge of fraud prevention techniques and regulatory requirements. Ability to work collaboratively across departments and influence senior stakeholders. Call Apoorva 9986600010 Show more Show less
About Concentrix: Concentrix Corporation (NASDAQ: CNXC) a global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building, and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of everything we do lies a commitment to transforming the way companies connect, interact, and grow. We’re here to redefine what success means, delivering outcomes unimagined across every major vertical in 70 + markets. Virtually everywhere. Visit concentrix.com to learn more. Role: This is a Techno Functional role to identify problem statement and scope of process excellence by deploying technology-based solutions (RPA/GenAI or other bots) to improve customer experience in a voice / chat process or contact centre domain. Key essentials: Hands on with Six Sigma, well exposed to Technology (GenAI, AgenticAI, Salesforce, chatbots, RPAs, etc.) and strong experience in customer experience improvement domain Green Belt certification is mandate; however, preference is for Black belt certified professional Must have experience in process mapping and process maturity (As IS - TO BE process) via MS Visio It's a complete Work from Office role (5days week) from Kolkata office Key Roles & Responsibilities: Co-innovate with our clients to outline transformation roadmaps Identification of Opportunity by conducting detailed Process Discoveries &/ Customer Journey Mapping Support delivery, account management, sales teams in problem solving and driving business growth Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities Create a culture of problem solving by imparting trainings Identify new technologies which can help us improve CNX &/ our client’s business processes Show more Show less
Job Title: Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. Key Responsibilities: Service Delivery - achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training and other shared services for optimum functioning of account Single point of contact for all financial decisions regarding the account Manage attrition and career planning of all employees within span of control Grow account strategically to increase top line for the organization Manage and improve profitability of the account Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time2025-06-30
Training & Quality Location Mumbai, India Job Title: Trainer II Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Deliver product training for a Banking Mutual fund(Voice and Non voice) Design training curriculum using inputs from Operations, Quality & Clients. Knowledge management for the process. Keep up to date with product / process knowledge. Accountability for 0 – 30 days batch performance. Attend TTT conducted by clients. Conduct PKT and process refreshers on the floor. Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB Represent Concentrix on client calls and internal/external calibrations Work closely with OPS and Quality teams to design and execute action plans Responsible as per defined monthly/quarterly/yearly training scorecards and PLA Responsible to manage the training throughput and performance Create, manage and update the training content for respective LOB’s on different tools Manage/create process SOP’s and training refresher Manage training MIS for new hire batches and other training related work Contribute to process improvement ideation and initiatives Responsible for all risk management and compliance activities as applicable Key skills & knowledge: Experience in customer care for a Banking/Mutual Fund (Voice & Non voice ) Good facilitation skills Should be a Team player Understanding of the ADDIE model will be an added advantage Languages – English and Hindi (preferred). 5 days working and should be open for rotational offs. Good MS Office skills. Experience in preparing TNI & TNA. Education: - Graduate in any discipline Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Mumbai - Malad West Paradigm Towers Mindspace Language Requirements: Time Type: Full time2025-06-21 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Training & Quality Location Hyderabad, India Job Title: Trainer - II Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Desired Skills: Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Education : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Customer Service and Support Location Hyderabad, India Job Title: Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Responsible to meet all agreed client SLAs and performance parameters Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer To embody the spirit of excellence through team building, able leadership and sound people management skills Identify areas of concern and under performance and take corrective measures Responsible for development of team members- team motivation, up-skilling- career development Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring Single point of contact for the team and the senior management through effective communication on key deliverables Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data Responsible for Customer/client interaction Assist in scheduling and time management Allocate work and prioritize Perform real time monitoring Evaluate and coordinate operational, administrative, IT and HR issues for the team Forward non- resolvable issues to the Operations Manager Team specific attrition and absenteeism management Team member performance management and identification of training opportunities Overall experience 3+ years Key Skills and knowledge: Team development Good excel skills Ability to manage Team Performance Ability to impart effective feedback Ability to work in a 24/7 shift environment. Education Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Training & Quality Location Hyderabad, India Job Title: Trainer - II Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key Responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training, interactive, classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor based on internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Desired Skills: Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Education : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Training & Quality Location Hyderabad, India Job Title: Sr Quality Evaluator Job Description The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements. Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Conduct compliance and Quality checks and ensure timely closure as per defined targets Drive continuous improvement - make recommendations and drive improvement Participate/ Conduct internal & external calibrations to ensure consistent scoring & feedback delivery approach Coach the gamechangers as per coaching models Analyze and report on any fluctuations / changes in how processes are followed or in Key or Critical Service Levels attainment Data analysis and creation of designated reports/presentations Provide key insights to stakeholders based on quality evaluations Skilled to create TNI and Share quality audit report with training department Take on additional responsibilities and projects for process improvement Perform Root Cause Analysis on identified defects Provide key insights from case scrubs/RCAs and Analysis Client Escalation Management Strengthen Quality management processes / framework to improve quality delivery Ensure data management for all deliverables and be accessible without any delay Key skills & knowledge: Good communication (verbal and written) and Analytical skills Good interpersonal skills Good Knowledge of computer basics/ troubleshooting Ability to demonstrate and improve customer service skills Knowledge about the 7 tools of quality will be an added advantage Strong documentation and email etiquette Working knowledge of MS office applications like Excel and Power point Understanding of the Audit/mining & skills of effective Feedback/ Coaching process Flexible to work in Shifts Ability to work under pressure and in strict timelines Educational Qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.' Location: IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Customer Service and Support Location Thane, India Job Title: Sr. Service Delivery Manager Job Description We are looking for a seasoned Operations professional for Vietnam. The identified resource is expected to manage the delivery & operations for a Delivery client. This individual will lead client engagement and will be fully responsible for delivering to client SLAs. He / She will proactively engage / work with all support functions - Hiring, Training, Quality (transactional & process improvement), Finance for success of the account. He is responsible for Employee Engagement, Retention, mapping career paths, employee development and create a culture of ownership amongst staff. He / She will be responsible for financial performance of the account. Key Responsibilities: Service Delivery – achieving all key contractual SLAs Day to day Client management Lead all client and internal calls for the process, single point of contact Direct WFM, Training and other shared services for optimum functioning of account Single point of contact for all financial decisions regarding the account Manage attrition and career planning of all employees within span of control Grow account strategically to increase top line for the organization Manage and improve profitability of the account Ensures continuous improvement in service delivery through Process Improvement Initiatives Location: India Thane - G-Corp, Maharashtra Language Requirements: Time Type: Full time2025-06-30 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Job Title: Specialist, Account Manager Job Description The Account Manager is responsible for overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for managing the client’s customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable. Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying/renewal process Work with a team and report directly to a Sales Manager Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors Language Requirements: English (Required) Time Type: Full time2025-08-11 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1609797 Show more Show less
Job Title: Team Leader, FAO Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Daily team huddles and work allocation Monitor productivity and SLA/KPI performance daily / monthly. Support in production as required QC of team member’s work on a sample basis. Resolve team queries and provide coaching. Daily and weekly status updates to client on email and calls. Regular training and SOP documentation with the team. Monthly performance management of team members Liaise with different client stakeholders as required. Encourage team and self to participate in soft skills training Create a healthy and motivating team environment. Key skills & knowledge: Ability to manage a team of 8 – 10 team members. GL Accounting, AP/AR Reconciliation of vendor and customer balances Month close, Accruals. Experience of vendor payments will be helpful but not mandatory Should understand SLA and Volume. Management Internal and Client governance Able to handle escalations Analytical skills Training and SOP documentation Educational Qualification: Graduate / post-graduate Disclaimer: 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Mumbai - Symphony IT Park - Mumbai02 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1612505 Show more Show less
Job Title: Communications Trainer II Job Description Support Front Line Recruitment Teams to assess the quality of new hires. Consistent alignment with operations by auditing calls and e-mails, chats. Demonstrating innovation in training by incorporating the floor requirement into the curriculum. Maintaining Data and MIS as per the training BPMS / requirement Supports intra & inter function collaboration. Proactively implement best practices and add value across locations. Attend the TTT for any client requirements. Interfaces with customers as per requirement Conducts Need Analysis and shares feedback with the stakeholders. Meeting the monthly Conversion & Effectiveness targets Providing Feedback to the New Hires on Soft Skills and basic grammar Mentoring the New Trainers Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches. Conduct refreshers basis TNA, publish and execute for 100% closure every month. Meet the training requirements of the BU basis TNA. Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams. Track and report improvements Location: IND Bangalore - Millenium Towers - MT2 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents R1606789 Show more Show less
Job Title: Team Leader, Operations Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile Associates degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. > Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies Support and manage the program together with other Team Leaders and Managers Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization s policies and applicable legal requirements Manage team members on their performance on a regular basis, and write and deliver performance appraisal. The Team Leader s role is a managerial level position, a position reposed with trust and confidence. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Bangalore - MTP C4, 3rd Flr Language Requirements: Time Type:
Job Title: Specialist, Accounts Receivable Job Description Were Concentrix. The global technology and services leader that powers the world s best brands, today and into the future. We re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we re proud to be recognized with awards such as "Worlds Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. Join us and be part of this journey towards greater opportunities and brighter futures. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. The Incumbent will be a part of the Corporate Accounts Receivable team and will be responsible to provide support to Management regarding the Accounts Receivable and Collections reporting. Key Responsibilities: Timely revenue accruals and generating/dispatching of sales invoices. Handling AR accounting & month-end closing. Ensuring the invoices are correct and meet the requirements prior to dispatching. Uploading of the final invoices on various third party payment portals as needed. Collaborating with different departments (and with the client POCs at times) for dispute resolution regarding the sales invoices. Reviewing and ensuring the billed/unbilled aging is clean and making any corrections as deemed necessary. Preparing debtors ageing and income ageing reports Produce monthly reports, which include key metrics, financial results, and variance reporting Closely working with various stakeholders and help in answering revenue related queries. Assisting in Interim & Annual Audit. Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you: CA Inter/ B.Com./ MBA from reputed University Minimum 2-3 years relevant experience in Accounts Receivable in terms of OTC or O2C preferably with BPO/Service/consulting Industry Proficient in MS Office applications (Excel, Words and PowerPoint) Pleasant personality with good written and verbal communication and interpersonal skills Proactive, take initiative and well organized Ability to work independently as well as in a team under pressure What s in it for you We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their employer of choice. Concentrix is an equal opportunity employer Were proudly united as one team, one company, globally. Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location: IND Gurgaon 4th Floor, Part-1, Plot No. 20, One Qube, Language Requirements: Time Type: Full time