Overview On-site position for an experienced .NET developer to maintain and enhance legacy enterprise applications using traditional Microsoft technologies and modern development practices. ________________________________________ Work Arrangement Schedule: 5-day work week, 100% on-site (no remote option) Location: Hyderabad or Chennai (must be available in either city) ________________________________________ Experience Required 7-10 years in .NET development with legacy application development experience. ________________________________________ Technical Requirements Mandatory Skills NET Framework & ASP.NET Web Forms .NET Framework 4.x: Deep expertise required ASP.NET Web Forms: Server-side event-driven model, ViewState management, page lifecycle, server controls, code-behind development (C#) Web.config management, session/state handling WCF (Windows Communication Foundation) SOAP-based web services development and consumption Service contracts, data contracts, bindings, and endpoints Error handling: Exception handling, fault contracts, error propagation IIS hosting configuration and deployment JavaScript - jQuery DOM manipulation, AJAX calls, form validation, event handling Working with existing jQuery code and plugins Database - PL/SQL Writing functions and stored procedures for any database (Oracle, SQL Server, PostgreSQL, etc.) Query optimization and performance tuning ADO.NET for data access (mandatory) Version Control - Git Git-based repository management (GitHub, GitLab, Bitbucket, Azure DevOps) Feature branches, pull requests, code reviews Cherry-picking commits and merge conflict resolution ________________________________________ Adaptive Skills (Willingness to Learn and implement) JavaScript Libraries & Frameworks Backbone.js: MVC framework for client-side applications Underscore.js: Utility functions and functional programming RequireJS: Module loader and dependency management OpenLayers: Mapping and GIS visualization library Bootstrap: Responsive UI framework Other legacy JavaScript libraries as needed Oracle Database Specifics Quick learner of Oracle PL/SQL if not already experienced Schema-based development and multi-schema architecture Oracle packages, triggers, and database-specific features Oracle client tools and connectivity Modern Productivity Tools Using GitHub Copilot and AI tools to accelerate coding, documentation, and problem-solving Staying current with productivity-enhancing technologies ________________________________________ Nice to Have .NET Core / .NET 5+ knowledge Experience with modern JavaScript frameworks (React, Angular, Vue) CI/CD pipeline experience Cloud platforms (Azure, AWS) Agile/Scrum methodology experience ________________________________________ Soft Skills & Work Habits Ownership & Accountability End-to-end responsibility for assigned tasks and stories. Quality-focused delivery with minimal supervision Proactiveness & Problem-Solving Self-starter who identifies and addresses issues early. Analytical debugging of complex legacy systems. Proposing improvements independently. Professional Discipline Punctuality: Joining meetings on time without skipping Reliable attendance and availability during work hours Responsive team communication ________________________________________ Key Responsibilities Maintain and enhance ASP.NET Web Forms applications Develop and consume WCF services with proper error handling Database operations using ADO.NET and PL/SQL Client-side development with jQuery and JavaScript libraries Code reviews and Git-based version control Production support and bug resolution ________________________________________ Ideal Candidate Experienced developer with strong foundation in .NET Framework 4.x, ASP.NET Web Forms, WCF, jQuery, and PL/SQL. Quick learner willing to adapt to legacy JavaScript libraries and Oracle-specific technologies. Reliable professional who leverages modern AI tools to enhance productivity while working with traditional enterprise systems.

Job Description Job Description We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally. Key Role candidates would be performing Qualification: Undergraduates/Gr aduates can apply. Minimum 1 year of relevant experience is required. Skills: Excellent Voice communication Skills. Language proficiency: Excellent English both written and verbal. Provide customer support to clients through Voiceand Non-voice. Responsibility to follow up with customers. Achieve the target assigned within agreed timelines, adhere to quality guidelines. Gain knowledge of the client's products / services Accurately log all interactions via established business process and tools. Provide prompt, reliable, and accurate information to customers. Demonstrate ability to identify solutions based on established processes and procedures. Good typing speed ( in case of non-voice profiles) Candidate Profile/Skillset Required Graduate in any discipline (may vary basis the job requirement) Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Demonstrate strong probing and problem-solving skills Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle complex queries from customer and resolve the same independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities

About the job: Key responsibilities: 1. Oversee end-to-end operations for the telecom collections process. 2. Ensure achievement of collection targets and adherence to SLAs. 3. Develop and implement strategies to improve recovery rates and reduce delinquency. 4. Monitor team performance, provide guidance to Team Leaders, and drive operational excellence. 5. Manage client relationships and ensure compliance with contractual obligations. 6. Analyze process metrics, prepare MIS reports, and present insights to senior management. 7. Drive process improvements, automation, and cost optimization initiatives. 8. Ensure compliance with regulatory and company policies Who can apply: Only those candidates can apply who: have minimum 2 years of experience Salary: Competitive salary Experience: 2 year(s) Deadline: 2026-01-31 23:59:59 Skills required: Leadership, Client Interaction, MS-Excel, Problem Solving, Effective Communication and Report Generation Other Requirements: 1. 2–3 years in a managerial role with experience in telecom collections in contact centre 2. Strong leadership and people management skills. 3. Excellent analytical and problem-solving abilities. 4. Proficiency in MS Excel, reporting tools, and collection systems. 5. Ability to handle client interactions and manage escalations effectively.

Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/

Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Offer additional products and/or services Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff In case you are selected for a Content Moderator role, please note that: The nature of the job will include accessing explicit content that includes text, picture, video etc. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client’s terms of service Candidate Profile Graduate / Undergraduate in any discipline (may vary basis the job requirement) 0 to 3 years of relevant experience Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Ability to effectively communicate, both written and verbally Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Confirm customer understanding of the solution and provide additional customer education as needed Ability to learn including strong problem-solving skills Demonstrate strong probing and problem-solving skills Should be able to handle complex queries Should be able to resolve customer queries independently Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. NOTICE: Recruitment Fraud Alert Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam. Learn more: https://www.concentrix.com/scam-warning/

Essential Functions/Core Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable Ability to mentor, coach and provide direction to a team of employees Willingness to work a flexible schedule Career Level Description Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks. > Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies Support and manage the program together with other Team Leaders and Managers Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on their performance on a regular basis, and write and deliver performance appraisal. The Team Leader’s role is a managerial level position, a position reposed with trust and confidence. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Key r ole & Responsibilities – Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content received and sharing for Social Media Upload . Key Skill s and knowledge – Proficiency in Required Language Excellent verbal & written English Language skills Prior work experience in a LPO/Regulatory work is preferred In-depth knowledge of current affairs, social media platforms and related specific policies. Prior experience in Social Media exp. preferred Mature & analytical High on team work and engagement Educational Qualification – Graduation / Diploma (15 years of formal education) in any discipline Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Job Description Job Description We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally. Key Role candidates would be performing Qualification: Undergraduates/Gr aduates can apply. Minimum 1 year of relevant experience is required. Skills: Excellent Voice communication Skills. Language proficiency: Excellent English both written and verbal. Provide customer support to clients through Voiceand Non-voice. Responsibility to follow up with customers. Achieve the target assigned within agreed timelines, adhere to quality guidelines. Gain knowledge of the client's products / services Accurately log all interactions via established business process and tools. Provide prompt, reliable, and accurate information to customers. Demonstrate ability to identify solutions based on established processes and procedures. Good typing speed ( in case of non-voice profiles) Candidate Profile/Skillset Required Graduate in any discipline (may vary basis the job requirement) Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Demonstrate strong probing and problem-solving skills Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.

Job Description Job Description We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally. Key Role candidates would be performing Qualification: G raduates can apply. Minimum 1 year of experience is required. Skills: Excellent voice communication skills. Language proficiency: Excellent English, both written and verbal. Provide customer support to clients through voiceand non-voice. Responsibility to follow up with customers. Achieve the target assigned within agreed timelines and adhere to quality guidelines. Gain knowledge of the client's products/services accurately log all interactions via established business processes and tools. Provide prompt, reliable, and accurate information to customers. Demonstrate ability to identify solutions based on established processes and procedures. Candidate Profile/Skillset Required Graduate in any discipline (may vary basis the job requirement). Strong computer navigation skills and PC Knowledge. Ability to effectively communicate, both written and verbally. Dependable with strong attention to detail. Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly. Tolerance for repetitive work in a fast-paced, high production work environment. Ability to work as a team member, as well as independently. Ability to rotate shifts, as needed. Based on location and/or program, additional experience/skills may be required. Demonstrate strong probing and problem-solving skills. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.

Job Description Job Description We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally. Key Role candidates would be performing Qualification: Gr aduates can apply. 1 year of experience is mandatory. Skills: Excellent Voice communication Skills. Language proficiency: Excellent English both written and verbal. Provide customer support to clients through Voice. Responsibility to follow up with customers. Achieve the target assigned within agreed timelines, adhere to quality guidelines. Gain knowledge of the client's products / services Accurately log all interactions via established business process and tools. Provide prompt, reliable, and accurate information to customers. Demonstrate ability to identify solutions based on established processes and procedures. Good typing speed Candidate Profile/Skillset Required Graduate in any discipline (may vary basis the job requirement). Strong computer navigation skills and PC Knowledge. Ability to effectively communicate, both written and verbally. Dependable with strong attention to detail. Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly. Tolerance for repetitive work in a fast-paced, high production work environment. Ability to work as a team member, as well as independently. Ability to rotate shifts, as needed. Based on location and/or program, additional experience/skills may be required. Demonstrate strong probing and problem-solving skills. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.

Job Title: Manager I, WFM Job Description DESIGNATION : WFM, Manager I LOCATION: Bangalore YEARS OF EXPERIENCE : Min experience of 8 years in WFM Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Partner with client team to develop/deploy innovative solutions. Facilitate/Lead testing of new tools/technologies to improve overall WFM Contact Center efficiency. Support/drive transitioning of new clients. Manage all contractual KPI/SLA targets for the account and ensure that accounts are in competitive vendor ranking. Manage the WFM Services for the aligned accounts and team for various geographies. Proactive Detection, Alerts and Notifications on Gaps. Responsible and accountable for defining & developing Process Strategy, Tools, & Solutions for delivery of WFM Disciplines (Forecasting, Capacity Planning, Scheduling, Activity Management, Real-time Adherence and Performance Tracking) Responsible for creative & efficient Workforce solutions to resource constraints Design and Implement continuous improvement/high impact projects Benchmark WFM practices, identify gaps and create roadmap to facilitate continual transformation of WFM Services Facilitate development of WFM employees through effective certifications in WFM University Work on creating a pipeline of resources to cater to growth in existing accounts as well as on-boarding new clients. Analyze business information to identify process improvements for increasing business efficiency and effectiveness. Prepare Analysis of data available and present in a format which is easily comprehensible and have key call outs Key Skills and knowledge: Knowledge of Contact Centre methodologies and operational principles Excellent communication skills Thought leadership, Outcome focused. Ability to translate strategy and priorities into work product. Understands and applies concepts in the field of expertise. Strong ownership and can-do attitude, dealing with ambiguity Knowledge of WFM Tools (NICE WFM/Verint/Aspect). Awareness of the Industry trends/ Upcoming technologies which would impact the Contact Center Industry. Analytical and Problem-solving ability Knowledge of Contact Center Telephony/IVR and routing platforms. Experience in SQL, business intelligence and reporting platforms shall be an added advantage. Experience in transitioning projects shall be an added advantage. Educational Qualification : Graduation Disclaimer:-Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Bangalore - Karle Infra Pvt. Ltd,. IT/ITES SEZ, 4th Floor, HUB-4 Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Job Description Job Description We are seeking a dedicated Customer Support Advisor to join our dynamic team at Concentrix. As a Customer Support Advisor, you will be responsible for providing top-notch assistance to our valued customers, ensuring their inquiries and concerns are addressed effectively and professionally. Key Role candidates would be performing Qualification: Undergraduates/G raduates can apply. Minimum 1 year of experience is required. Skills: Excellent Voice communication Skills. Language proficiency: Excellent English both written and verbal. Provide customer support to clients through Voiceand Non-voice. Responsibility to follow up with customers. Achieve the target assigned within agreed timelines, adhere to quality guidelines. Gain knowledge of the client's products / services Accurately log all interactions via established business process and tools. Provide prompt, reliable, and accurate information to customers. Demonstrate ability to identify solutions based on established processes and procedures. Candidate Profile/Skillset Required Graduate / Undergraduate in any discipline (may vary basis the job requirement). Strong computer navigation skills and PC Knowledge. Ability to effectively communicate, both written and verbally. Dependable with strong attention to detail. Skilled in multi-tasking including the ability to be flexible and adapt to changes quickly. Tolerance for repetitive work in a fast-paced, high production work environment. Ability to work as a team member, as well as independently. Ability to rotate shifts, as needed. Based on location and/or program, additional experience/skills may be required. Demonstrate strong probing and problem-solving skills. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.

Hiring For Concentrix Non Voice Chat Support Graduates Only Minimum 1 year experience in Non Voice Chat Process Day Shift Salary upto 4 Lakh 6 days Working Looking for immediate joiners.

As an SRE responsible for Azure API Management (APIM), your key responsibilities would include: designing and implementing reliable API solutions using APIM, monitoring and optimizing API performance, automating infrastructure management through tools like Terraform, managing API policies for security, collaborating with development teams to ensure API standards are met, providing production support including on-call rotations, and actively troubleshooting issues to maintain high API availability. Hands-on experience with Azure API Management (APIM) design, deployment, and policy configuration. Strong understanding of REST, SOAP, OpenAPI/Swagger, and API lifecycle management. Expertise in OAuth 2.0, JWT, Azure AD, and API security best practices. Proficient in C# / .NET or Python / JavaScript for API development and integration. Experience with Azure Functions, Logic Apps, and App Services integration. Knowledge of CI/CD pipelines using Azure DevOps and Infrastructure as Code (ARM/Bicep/Terraform). Familiar with API monitoring, logging, and performance tuning using Application Insights. Understanding of rate limiting, caching, throttling, and request transformation policies. Exposure to Kubernetes or containerized deployments for APIs. Strong communication, troubleshooting, and collaboration skills across development and operations teams. Key Areas Of Focus Architecture and Deployment Planning. Monitoring and Alerting. API Security. Automation and DevOps. Production Support and On-Call Responsibilities. Soft Skills Strong problem-solving skills and ability to troubleshoot complex API issues. Good communication skills and ability to work in a team-oriented environment. Ability to manage time effectively and handle multiple tasks simultaneously.

Job Title: Operations Manager II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: . Analyze and maintain all Client Service Level Agreements implement improvement plans as needed . Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.) . Selecting, training, developing, and managing performance of direct reports and their associates including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements . Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) . Create and maximize relationships with client partners . Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards define and implement any corrective actions needed to meet operational performance . Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching . Create a positive work environment through employee engagement resolve employee relation issues in a professional and timely manner . Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement . Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements . Attend business reviews with the client . Handle a team of team leaders Key skills and knowledge: . Associate's degree in a related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred . Call center experience preferred . Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback . Demonstrated ability to analyze and improve work processes establish a course of action for self and others to accomplish a specific goal . Work well under pressure and follow through on items to completion while maintaining professional demand . Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates . Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment . Demonstrated ability to mentor, coach and provide direction to team members . Willingness to work in a flexible schedule Educational Qualification : Graduate Disclaimer:- Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities. Location: IND Gurugram - Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Training & Quality Location Gurugram, India Language English Summary The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods. Description Essential Functions/Core Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Candidate Profile Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization, processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Key Skills And Knowledge Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery Identify performance related issues, develop an action plan for improvement and implement corrective action plans Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Provide subject matter expertise in handling escalated customer calls as needed Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Promote CNX values- walk the talk and lead by example Educational qualification : Graduation Disclaimer 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Responsible for selecting, training, developing, and managing performance of training staff; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work Oversee new hire, continuing education, program specific training, and other training as needed by the business Ensure successful execution of local training needs including resource planning, measuring program training effectiveness, and managing trainer attrition Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Ensure effective, consistent communication with managers, peers, operations and other resource groups, including day-to-day interaction with clients Develop and cultivate partnership with operations, other business units, resource units, and clients Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner Responsible for day-to-day functional supervision of learners within the program training and/or other curriculum delivered through a variety of classroom environments, including attendance and student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations

Real Estate Location Kolkata, India Language English Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: The Responsible for data management, financial tracking, reporting, and reconciliation for Facilities and Employee Transport operations. Ensure accurate dashboards, cost control, invoice validation, budget tracking, and forecast vs actual analysis to support operational and financial decision-making. Finance Management in supporting Concentrix team towards supplier invoice validation and processing, Maintain daily, weekly, and monthly MIS reports for Facilities and Transport. Collect, validate, and consolidate data from multiple sources (vendors, operations, finance). Ensure data accuracy, consistency, and timely availability. Maintain master data for vendors, routes, assets, invoices, and POs. Prepare Daily Operational Dashboards (utilization, trips, headcount, service status). Track daily, weekly, and monthly expenses for, Facilities (housekeeping, maintenance, utilities, inventory) Maintain Forecast vs Actual Expense Tracker. Support budget planning, forecasting, and cost projections. Highlight cost overruns, savings, and anomalies. Invoice Validation & PO Management Prepare weekly performance / KPI reports and maintain performance dashboards. Good understanding of operational metrics Responsible for accuracy and timeliness of reporting. Flexibility to work in any shift and on weekends as and when needed Ability to effectively present information to internal and external associates Key Skills and knowledge: Vendor management skills. Strong knowledge of MIS, data analysis, and financial reporting. Good understanding of Facilities & Transport cost structures. Experience in Forecast vs Actual analysis. Advanced MS Excel & PPT (Pivot Tables, VLOOKUP/XLOOKUP, formulas, dashboards, advance PPT). MIS & reporting tools (Power BI – added advantage) Strong documentation and reporting skills. High attention to detail and accuracy. Strong analytical and problem-solving ability. Good coordination with Operations, Vendors, and Finance teams. Ability to work under timelines and manage multiple reports. Clear communication and stakeholder management. Educational qualification : Graduation in any discipline Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'