Leading BPO in KOLKATARole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsLooking for Excellent Communication SkillsVirtual InterviewsCTC UPTO 6LPA Please Note- Only Immediate Joiners can applyWORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPOStrongly worked on QUALITY MatricesExcellent transactional quality domain knowledgeGood working knowledge of TTQ (Training; Transaction Quality) systems, tools andtechnologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-Drive continuous improvement for Transaction Quality and DeliveryManage claim Quality & Client related KPIsEvaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the accountDrive Process control & Compliance in addition to managing the audit requirementsEnsure that huddle, feedback and refresher processes are in place and are followed efficientlySupport the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in KOLKATARole - Sr Quality AnalystInternational Voice ProcessRequire minimum 1 Year Experience as Quality Analyst in International Voice ProcessWorked on 7QC toolsLooking for Excellent Communication SkillsVirtual InterviewsCTC UPTO 6LPA Please Note- Only Immediate Joiners can applyWORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPOStrongly worked on QUALITY MatricesExcellent transactional quality domain knowledgeGood working knowledge of TTQ (Training; Transaction Quality) systems, tools andtechnologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities-Drive continuous improvement for Transaction Quality and DeliveryManage claim Quality & Client related KPIsEvaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectationsGenerate and implement out of the box ideas and Process improvement initiatives in the accountDrive Process control & Compliance in addition to managing the audit requirementsEnsure that huddle, feedback and refresher processes are in place and are followed efficiently Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Interested candidates can share their resumes over WhatsApp on 9319317793 Note-Salary range 28-42k with uncapped incentives.Only those who are comfortable with this salary range can apply Candidates who are residing in Delhi/Delhi Ncr or candidates who are comfortable to relocate can apply Job Title: Customer Service & Collections Executive Location:Gurgaon/Noida Job Type: Full-Time Company Description Expert Staffing Solutions is a dynamic recruitment consultancy based in New Delhi, India, with over a decade of experience in connecting businesses with top-tier talent across various industries. Their mission is to streamline the hiring process, ensuring clients find the right candidates to drive success. Key Responsibilities • Contact clients via phone, email, or other communication channels to collect outstanding debts. • Negotiate payment plans and terms that align with company policies and client capabilities. • Maintain accurate records of all collection activities and client interactions. • Collaborate with internal departments to resolve billing discrepancies and disputes. • Ensure compliance with all relevant laws and regulations related to debt collection. Qualificationsd •. Proven experience in collections or a similar role. • Excellent communication and negotiation skills. • Strong organizational and time-management abilities. • Familiarity with debt collection laws and regulations. Perks and Benefits •Good incentives •Both side cabs •Free meals •Medical Insurance Note-Salary range 28-42k with uncapped incentives .Only those who are comfortable with this salary range can apply Candidates who are residing in Delhi/Delhi Ncr or candidates who are comfortable to relocate can apply Interested candidates can share their resumes over WhatsApp on 9319317793 Show more Show less

Invoice Processing Day to Day operations KPI/SLA management Show more Show less

Leading BPO in Chennai Hiring for Quality & Training Manager Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO Experience in Domestic Banking Process is Mandatory Over All Experience 8+ Years 6 Days Working Looking for Local Candidates Only Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:  Drive continuous improvement for Transaction Quality and Delivery  Manage Call Quality & Client related KPI’s.  Evaluating the effectiveness of TQ interventions  Strengthening Quality Management Processes / framework to improve quality delivery.  Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations  Generate and implement out of the box ideas and Process improvement initiatives in the process.  Drive Process control & Compliance in addition to managing the Audit requirements  Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires  Provide quality floor support, feedback, refresher  Support the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted.  Run FMEA and compliance audits and health check of the account Key skills & knowledge:  People Management skills  Ability to drive initiatives to closure  Ability to deal with all levels of employees.  Ability to provide leadership, direction and motivation to build high performing teams  Excellent Communication skills  Data Handling / data interpretation skills  Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively  High level of maturity to handle people including but not limited to client, stakeholders, peers etc.  Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.  Detail oriented with Strong organizational and Presentation skills  Trained /Certified in Green Belt Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in VIZAG Hiring for Transactional Quality Manager Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO Experience in Domestic Voice Process is Mandatory Over All Experience 8+ Years Candidates willing to relocate can also apply Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Drive continuous improvement for Transaction Quality and Delivery Trained /Certified in Green Belt Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation Drive continuous improvement for TQ and Delivery Manage Call Quality & Client related KPI's Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers. Drive Process control & Compliance in addition to managing the Audit requirements Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires Ensure uniform quality of training being delivered by all training teams in line with the client requirement Provide quality floor support, feedback, refresher and corrective training Groom and develop training talent in-house Support cross process / location teams Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile People Management skills Ability to drive initiatives to closure Ability to deal with all levels of employees Ability to provide leadership, direction and motivation to build high performing teams Analytical and Quantitative skills Excellent Communication skills Data Handling / data interpretation skills Good working knowledge of Transaction Quality systems, tools and technologies. Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively High level of maturity to handle people including but not limited to client, stake holders, peers etc. Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented with Strong organizational and Presentation skills Flexible to work in 24X7 environment (night shifts and weekends basis scope) Education : Graduate in any discipline desirable Should have 8+ years of Overall experience. Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in Chennai Hiring for Quality & Training Manager Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO Experience in Domestic Banking Process is Mandatory Over All Experience 8+ Years 6 Days Working Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:  Drive continuous improvement for Transaction Quality and Delivery  Manage Call Quality & Client related KPI’s.  Evaluating the effectiveness of TQ interventions  Strengthening Quality Management Processes / framework to improve quality delivery.  Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations  Generate and implement out of the box ideas and Process improvement initiatives in the process.  Drive Process control & Compliance in addition to managing the Audit requirements  Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires  Provide quality floor support, feedback, refresher  Support the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted.  Run FMEA and compliance audits and health check of the account Key skills & knowledge:  People Management skills  Ability to drive initiatives to closure  Ability to deal with all levels of employees.  Ability to provide leadership, direction and motivation to build high performing teams  Excellent Communication skills  Data Handling / data interpretation skills  Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively  High level of maturity to handle people including but not limited to client, stakeholders, peers etc.  Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.  Detail oriented with Strong organizational and Presentation skills  Trained /Certified in Green Belt Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Show more Show less

Interested candidates can share their resumes over WhatsApp on 9319317793 Note- Salary range 28-42k with uncapped incentives.Only those who are comfortable with this salary range can apply Candidates who are residing in Delhi/Delhi Ncr or candidates who are comfortable to relocate can apply Job Title: Customer Service Executive Location:Gurgaon/Noida Job Type: Full-Time Company Description Expert Staffing Solutions is a dynamic recruitment consultancy based in New Delhi, India, with over a decade of experience in connecting businesses with top-tier talent across various industries. Their mission is to streamline the hiring process, ensuring clients find the right candidates to drive success. Key Responsibilities • Contact clients via phone, email, or other communication channels to collect outstanding debts. • Negotiate payment plans and terms that align with company policies and client capabilities. • Maintain accurate records of all collection activities and client interactions. • Collaborate with internal departments to resolve billing discrepancies and disputes. • Ensure compliance with all relevant laws and regulations related to debt collection. Qualificationsd •. Proven experience in collections or a similar role. • Excellent communication and negotiation skills. • Strong organizational and time-management abilities. • Familiarity with debt collection laws and regulations. Perks and Benefits •Good incentives •Both side cabs •Free meals •Medical Insurance Note- Salary range 28-42k with uncapped incentives .Only those who are comfortable with this salary range can apply Candidates who are residing in Delhi/Delhi Ncr or candidates who are comfortable to relocate can apply Interested candidates can share their resumes over WhatsApp on 9319317793 Show more Show less

Leading BPO in Bangalore & Hyderabad Hiring For Team Leader/Assistant Manager International Voice Process BANKING EXPERIENCE IS MANDATORY CTC UPTO 8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Interested candidates can call at simmi@hiresquad.in or call at 8467054123 Show more Show less

Leading BPO in Chennai Hiring for Transactional Quality Manager Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO Experience in Domestic Banking Process is Mandatory Over All Experience 8+ Years 6 Days Working Mode of Interview- Virtual Outstation candidates can also apply Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:  Drive continuous improvement for Transaction Quality and Delivery  Manage Call Quality & Client related KPI’s.  Evaluating the effectiveness of TQ interventions  Strengthening Quality Management Processes / framework to improve quality delivery.  Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations  Generate and implement out of the box ideas and Process improvement initiatives in the process.  Drive Process control & Compliance in addition to managing the Audit requirements  Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires  Provide quality floor support, feedback, refresher  Support the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted.  Run FMEA and compliance audits and health check of the account Key skills & knowledge:  People Management skills  Ability to drive initiatives to closure  Ability to deal with all levels of employees.  Ability to provide leadership, direction and motivation to build high performing teams  Excellent Communication skills  Data Handling / data interpretation skills  Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively  High level of maturity to handle people including but not limited to client, stakeholders, peers etc.  Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.  Detail oriented with Strong organizational and Presentation skills  Trained /Certified in Green Belt Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Position : Head of Recruitment Location : Chennai, India Experience : Minimum 15 years in Talent Acquisition, with at least 5 years in a leadership role within BPO/IT sectors Reports To : Chief Human Resources Officer / Global Talent Leader Role Overview We are seeking a dynamic and visionary Head of Recruitment to lead our global talent acquisition strategy. This role demands a seasoned professional with a proven track record in building high-performing recruitment teams, driving strategic hiring initiatives, and elevating employer branding across international markets. The ideal candidate will be a persuasive communicator, a data-driven decision-maker, and a passionate advocate for talent excellence. Key Responsibilities Strategic Talent Planning : Develop and execute a forward-looking recruitment roadmap aligned with global business objectives and workforce planning. Leadership & Team Development : Inspire, mentor, and manage a diverse recruitment team across geographies. Foster a culture of accountability, innovation, and continuous improvement. Global Talent Acquisition : Oversee end-to-end hiring processes for all verticalsIT, BPO, and corporate functions. Champion diversity and inclusion in hiring practices. Stakeholder Engagement : Partner with C-suite leaders and business heads to anticipate talent needs and deliver on critical hiring mandates. Employer Branding : Position the company as an employer of choice through strategic branding, social media presence, and campus engagement. Technology & Analytics : Leverage ATS, HRIS, and recruitment analytics to optimize hiring efficiency, candidate experience, and funnel performance. Compliance & Governance : Ensure adherence to global labor laws, data privacy regulations, and internal audit standards. Qualifications & Skills 15+ years of progressive experience in recruitment, with deep exposure to BPO and IT hiring Proven leadership in managing large-scale recruitment operations across multiple geographies Strong strategic thinking and execution capabilities Exceptional communication, negotiation, and stakeholder management skills Proficiency in recruitment technologies, data analytics, and vendor management Bachelor's degree required; MBA or equivalent preferred Would you like this tailored further for a specific company culture or industry niche? I can also help draft a compelling job posting version for LinkedIn or your careers page. can you add experience in Recruitment projects .Recruitment reasearch and branding Certainly! Here's the enhanced version of the Head of Recruitment job description, now incorporating expertise in recruitment projects, research, and employer branding: Position : Head of Recruitment Location : Chennai, India Experience : Minimum 15 years in Talent Acquisition, with at least 5 years in a leadership role within BPO/IT sectors Reports To : Chief Human Resources Officer / Global Talent Leader Role Overview We are seeking a strategic and visionary Head of Recruitment to lead our global talent acquisition function. This role requires a seasoned leader with deep expertise in recruitment operations, project management, research-driven hiring strategies, and employer branding. The ideal candidate will be a compelling communicator, a data-savvy strategist, and a passionate advocate for talent excellence. Key Responsibilities Strategic Talent Planning : Design and implement a global recruitment strategy aligned with business goals and workforce planning. Recruitment Projects Leadership : Lead and manage high-impact recruitment transformation projects, including process optimization, automation, and digitization initiatives. Research & Market Intelligence : Drive recruitment research initiatives to analyze talent trends, competitor benchmarks, and emerging hiring practices. Translate insights into actionable strategies. Employer Branding & EVP : Build and execute a compelling employer branding strategy to position the company as an employer of choice. Develop and promote the Employee Value Proposition (EVP) across digital and offline channels. Team Leadership & Development : Inspire and mentor a high-performing recruitment team across geographies. Foster a culture of innovation, agility, and accountability. Stakeholder Engagement : Collaborate with business leaders and HR partners to anticipate talent needs and deliver on critical hiring mandates. Technology & Analytics : Leverage ATS, CRM, and analytics platforms to enhance recruitment efficiency, candidate experience, and funnel performance. Compliance & Governance : Ensure adherence to global labor laws, data privacy regulations, and internal audit standards. Qualifications & Skills 15+ years of progressive experience in recruitment, with significant exposure to BPO and IT hiring Proven track record in leading recruitment projects and transformation initiatives Strong background in recruitment research, talent mapping, and market intelligence Demonstrated success in building and executing employer branding strategies Exceptional communication, stakeholder management, and leadership skills Proficiency in recruitment technologies, data analytics, and vendor management Bachelor's degree required; MBA or equivalent preferred

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst Internatonal Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools US SHIFTS Looking for Excellent Communication Skills Virtual Interviews *******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

Leading BPO in Mumbai & Pune Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Interested candidates can call at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews *******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews *******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews *******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews *******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

Leading BPO in Pune Hiring For Team Leader/Assistant Manager International Process CTC UPTO 7.5LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Mail CV at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly Identify performance related issues, develop an action plan for improvement and implement corrective action Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations Communicate expectations to employees and provide timely updates Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities Stay current on internal work processes, policies and procedures. Attend required manager development training Exercise independent judgment and discretion in the performance of the said main function to implement management policies Support and manage the program together with other Team Leaders and Managers Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements Manage team members on a regular basis and write and deliver performance appraisal. Key Skills & knowledge: Highly motivated individuals with skills to develop and coach team members to achieve performance expectations Work well under pressure and follow through on items to completion Strong communication skills, both written and verbal Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables Ability to mentor, coach and provide direction to team members Interested candidates can call at simmi@hiresquad.in or call at 8467054123

Leading BPO in Bangalore, Mumbai, Pune, Kolkata Role - Sr Quality Analyst International Voice Process Require minimum 1 Year Experience as Quality Analyst in International Voice Process Worked on 7QC tools CTC Upto 6.5LPA US SHIFTS Looking for Excellent Communication Skills Virtual Interviews *******Please Note- Only Immediate Joiners can apply******* WORK FROM OFFICE Education- Graduate / Under Graduate Experience required- 2years + Experience as a Quality Analyst in International Voice Process in International BPO Strongly worked on QUALITY Matrices Excellent transactional quality domain knowledge Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and technologies Knowledge of analyzing, Driving improvement & Innovation Roles & responsibilities- Drive continuous improvement for Transaction Quality and Delivery Manage claim Quality & Client related KPIs Evaluate effectiveness of TQ interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the account Drive Process control & Compliance in addition to managing the audit requirements Ensure that huddle, feedback and refresher processes are in place and are followed efficiently Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123

Leading BPO in Chennai Hiring for Quality & Training Manager Must be a Manager Quality or Tenured Deputy Manager On papers in a BPO Experience in Domestic Banking Process is Mandatory Over All Experience 8+ Years 6 Days Working Mode of Interview- Virtual Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role and Key Responsibilities:  Drive continuous improvement for Transaction Quality and Delivery  Manage Call Quality & Client related KPI’s.  Evaluating the effectiveness of TQ interventions  Strengthening Quality Management Processes / framework to improve quality delivery.  Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations  Generate and implement out of the box ideas and Process improvement initiatives in the process.  Drive Process control & Compliance in addition to managing the Audit requirements  Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires  Provide quality floor support, feedback, refresher  Support the Quality and Compliance teams to perform various audits and follow-ups based on observations highlighted.  Run FMEA and compliance audits and health check of the account Key skills & knowledge:  People Management skills  Ability to drive initiatives to closure  Ability to deal with all levels of employees.  Ability to provide leadership, direction and motivation to build high performing teams  Excellent Communication skills  Data Handling / data interpretation skills  Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively  High level of maturity to handle people including but not limited to client, stakeholders, peers etc.  Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure.  Detail oriented with Strong organizational and Presentation skills  Trained /Certified in Green Belt Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123