Sr Quality Analyst//Voice Process//Kolkata

Leading BPO in Bangalore, Mumbai, Pune, Kolkata

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

CTC Upto 6.5LPA

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

*******Please Note- Only Immediate Joiners can apply*******

WORK FROM OFFICE

Education- Graduate / Under Graduate

Experience required-

• 2years + Experience as a Quality Analyst in International Voice Process in International BPO

• Strongly worked on QUALITY Matrices

• Excellent transactional quality domain knowledge

• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

• Drive continuous improvement for Transaction Quality and Delivery

• Manage claim Quality & Client related KPIs

• Evaluate effectiveness of TQ interventions

• Strengthen Quality management processes / framework to improve quality delivery

• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations

• Generate and implement out of the box ideas and Process improvement initiatives in the account

• Drive Process control & Compliance in addition to managing the audit requirements

• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently

• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at simmi@hiresquad.in or call/WTS Up at 8467054123