Team Leader//Voice Process//Mumbai//Pune

Leading BPO in Mumbai & Pune

Hiring For Team Leader/Assistant Manager

International Voice Process

CTC UPTO 8LPA

Require min 1Year as Team Leader Experience in International BPO

Looking for Candidates from BPO ONLY

Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA

Must have Excellent Communication Skills

US Shifts

Mail CV at simmi@hiresquad.in or call at 8467054123

Role and Key Responsibilities

Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Regularly impart effective coaching to team members, enabling consistent high-performance delivery monthly

Identify performance related issues, develop an action plan for improvement and implement corrective action

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) and financial expectations

Communicate expectations to employees and provide timely updates

Conduct Team Meetings to ensure expedient communication of relevant information. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Exercise independent judgment and discretion in the performance of the said main function to implement management policies

Support and manage the program together with other Team Leaders and Managers

Provide input for selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements

Manage team members on a regular basis and write and deliver performance appraisal.

Key Skills & knowledge:

Highly motivated individuals with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal

Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables

Ability to mentor, coach and provide direction to team members

Interested candidates can call at simmi@hiresquad.in or call at 8467054123