Quality Team Leader (Outbound Sales)

You will be the Quality Team Leader for the Outbound Sales Process in a BPO company. Your primary responsibility will be to oversee the quality assurance functions within the sales team. Your role is crucial in ensuring that all sales activities meet the company's standards for excellence and compliance, with the aim of optimizing performance and customer satisfaction. - Quality Monitoring: Conduct regular quality assessments of sales calls and interactions. Identify areas for improvement and ensure adherence to quality standards. - Team Leadership: Lead and manage the quality assurance team. Provide training, guidance, and support to team members. - Performance Analysis: Analyse sales data and quality metrics to identify trends and issues. Report findings and recommend corrective actions to improve sales quality. - Process Improvement: Develop and implement quality improvement initiatives. Collaborate with the sales team to enhance processes and strategies. - Compliance and Standards: Ensure compliance with company policies, industry regulations, and client requirements. Update and maintain quality assurance documentation and guidelines. - Bachelor's degree in Business Administration or related field. - Proven experience in quality assurance within a sales environment. - Strong leadership skills with the ability to motivate and develop a team. - Excellent analytical and problem-solving abilities. - Knowledge of industry regulations and quality standards.,