Quality Team Leader (Outbound Sales)

As the Quality Team Leader for the Outbound Sales Process in a BPO company, your role is crucial in overseeing the quality assurance functions within the sales team. You will play a key part in ensuring that all sales activities meet the company's standards for excellence and compliance, with the goal of optimizing performance and enhancing customer satisfaction. Your key responsibilities will include: - Conducting regular quality assessments of sales calls and interactions. - Identifying areas for improvement and ensuring adherence to quality standards. - Leading and managing the quality assurance team by providing training, guidance, and support. - Analysing sales data and quality metrics to identify trends and issues for reporting and recommending corrective actions. - Developing and implementing quality improvement initiatives in collaboration with the sales team. - Ensuring compliance with company policies, industry regulations, and client requirements by updating and maintaining quality assurance documentation and guidelines. Qualifications required for this role: - Bachelor's degree in Business Administration or related field. - Proven experience in quality assurance within a sales environment. - Strong leadership skills with the ability to motivate and develop a team. - Excellent analytical and problem-solving abilities. - Knowledge of industry regulations and quality standards. As the Quality Team Leader for the Outbound Sales Process in a BPO company, your role is crucial in overseeing the quality assurance functions within the sales team. You will play a key part in ensuring that all sales activities meet the company's standards for excellence and compliance, with the goal of optimizing performance and enhancing customer satisfaction. Your key responsibilities will include: - Conducting regular quality assessments of sales calls and interactions. - Identifying areas for improvement and ensuring adherence to quality standards. - Leading and managing the quality assurance team by providing training, guidance, and support. - Analysing sales data and quality metrics to identify trends and issues for reporting and recommending corrective actions. - Developing and implementing quality improvement initiatives in collaboration with the sales team. - Ensuring compliance with company policies, industry regulations, and client requirements by updating and maintaining quality assurance documentation and guidelines. Qualifications required for this role: - Bachelor's degree in Business Administration or related field. - Proven experience in quality assurance within a sales environment. - Strong leadership skills with the ability to motivate and develop a team. - Excellent analytical and problem-solving abilities. - Knowledge of industry regulations and quality standards.