Assisting the manager in organizing, Planning and implementing strategy, Strong leadership and managerial skills, Ability to manage time and priorities tasks. Handling inventory management and ordering supplies Strong analytical abilities for data analysis and forecasting, excellent communication and interpersonal skills for team management and stakeholder engagement, WFM Software and Tools Proficiency. Work Experience : - Over all 5-6 Years, Relevant As a AM 1 Years

Skill Required: English & Telugu Following are rounds of Interview Typing Test: (25 WPM with 85 % accuracy Required) 1. HR Round 2. Voice Versant Round (L-4 Versant Required) 3.Operations Round 4. Client Round Reports to: Team Leader Qualification : Under Graduates or Graduates Who can apply : Fresher or Experience (Both Male & Female) Working Window : (24/7) Rotational shifts Off: Rotational week off Working Days: 6 Days Position Summary: First point of contact to the customers. Call Centre Agent Roles & Responsibilities: - Managing Inbound calls Following various communication scripts when speaking to a customer. Identifying customer needs, answering questions, and providing solutions/alternatives to issues. Building sustainable customer relationships. Keeping records of all conversations organized. Building product knowledge; and improving performance and achieving targets. Maintaining and improving quality results by adhering to standards and guidelines. Call Centre Agent Skills : - Detail-oriented : Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers. Organized : Agents need to be able to access CRM systems and track recorded conversations while speaking to customers. Flexible : Agents must be able to adapt to unique customer queries and situations. Friendly/empathetic : Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems. Calm under pressure : Agents may have to handle hundreds of customers calls each day. They should be able to maintain composure in stressful situations. Effective communicator : Agents need great verbal/written skills to effectively communicate with customers. Professional : Agents must be able to apply professional behavior with colleagues and customers to resolve issues and improve customer satisfaction quickly and effectively. Desired Candidate Profile : - Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply Fluency in communication (English/Telugu) Familiar with MS Office Tools Have a good attitude - should be committed to the work Can-do attitude with ability to manage multiple tasks in tight timeline frames. Ability to work independently with strong attention to detail and quality. Must be patient and a good listener to answer customer queries and concerns. Excellent customer handling and customer engagement skills.

The WFM Specialist will manage workforce management tasks such as forecasting, scheduling, and reporting to optimize resources and enhance operational efficiency. The role requires effective communication and analytical skills to support data-driven decision-making. Keywords/ Key Skills : - Communication, Data Analysis, Performance Management, Collaboration Mandatory Skills : - Forecasting, Scheduling, Microsoft Excel, Reporting, Communication Work Experience : - 1 Years Relevant Experience

Industry: Banking Collections Function: Field Collections Employment Type : Full-time About the Role: We are hiring a Field Collection Manager for our Banking Collections process, specifically focused on Personal Loan collections (Buckets X, 0, and 1) The ideal candidate will be responsible for managing a team of Field Collection Executives (FOS) to drive daily, weekly, and monthly collection targets This is a hands-on role requiring strong people management, process discipline, and market understanding Key Responsibilities: Lead and manage a team of Field Collection Executives (FOS) to meet collection targets. Drive field collections for Personal Loan accounts in buckets X, 0, and 1. Ensure daily field follow-ups, productivity tracking, and reporting. Strategize and execute collection plans to reduce delinquency. Conduct regular field visits and handle escalated collection cases if required. Maintain MIS and collection reports as per client requirements. Ensure compliance with banking norms and code of conduct. Provide on-ground coaching, mentoring, and performance feedback to the team. Possess strong understanding of the Bangalore market and pin code-level geography for effective allocation and monitoring. Desired Candidate Profile: Education : Graduate in any discipline. Communication : Good command over English and local languages. Experience : Must have experience in managing field collection teams (FOS), either in a BPO Field Collection setup or Collections Agency role. Should have handled large field teams directly. Not looking for candidates who are managing third-party agencies. Sound knowledge of banking field collections and regulatory guidelines. Strong local market knowledge of Bangalore is a must.

Collection experience must, Team handling, BPO experience, Attrition, Shrinkage, Roster Making, Communicating goals. Team Handling, collection experience, Collaboration skills. Because customer service team leads work on a team with other representatives, Skills can help you lead a team because it ensures that you can write and speak in a manner that your team easily Work Experience : - 2 Years Relevant Experience As a Team Lead

Position is for Team leader-Operations for one of the Leading Transport Business Giant, We require Overall 3 Years of Exp and 1Years Experience as TL-Operations from BPO Industry is Mandatory for the Position, Very Good Communication Skills is Mandatory for the Process

STARTEK welcomes Experienced professionals for the role of Underwriting Executive for International Voice/ Non Voice Process Empower Global Brands. Build Your Future with Us Where Skills Meet Global Impact Join the BPO Revolution! Review and analyse financial statements of businesses seeking loans or insurance Assess the risk associated with loan applications and insurance policies Determine the creditworthiness of applicants using financial ratios and other metrics Prepare detailed reports on the financial status and risk levels of applicants Negotiate terms and conditions of loans and insurance policies with clients Collaborate with sales and account management teams to meet client needs Monitor existing accounts and update risk assessments as necessary Ensure compliance with regulatory guidelines and internal policies Maintain accurate and comprehensive records of underwriting activities Provide recommendations for approval or denial of loan and insurance applications Eligibility Criteria Bachelors degree in a related field (e.g., finance, business, or insurance) Minimum 1.5 year of experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance domain Prior experience into Live Underwriting Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Knowledge of how insurance industry works in US preferred Flexible working in US Shifts Interview Process HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2-way cab provided round the clock) 5 days working Rotational shifts & Rotational week Offs Your Resume Is Your Gateway to Success. Send It Today WhatsApp – 91+ 8826179338

STARTEK welcomes Freshers & experienced professionals for the role of Customer Support Executive for International Voice/ Non Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Empathetic and patient approach while interacting with customers. Ability to work with minimal supervision Interview Process HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2-way cab provided round the clock) 5 days working Rotational shifts & Rotational week Offs Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338

Process : Key Account Management (E-commerce) Designation : Manager - Operations Job Overview: We are looking for a dynamic and experienced Manager Operations to manage a team of Key Account Managers. The role requires driving seller performance on an e-commerce platform through strategic relationship management, sales enablement, and data-driven insights Key Responsibilities Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders & Assistant Managers handling e-commerce sellers Monitor and drive team performance to achieve sales, revenue, and growth targets Analyze seller performance and provide strategic inputs to enhance business outcomes Coordinate with internal stakeholders to ensure seamless seller support and resolution Conduct regular reviews, coaching, and training sessions for the team Maintain team motivation and discipline while ensuring performance benchmarks are met Manage dashboards, track KPIs, and generate performance reports using Excel Desired Candidate Profile Graduate in any discipline (10+2+3) Minimum 7 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR Hard Core BPO Sales experience Minimum 1 year of Manager Operations handling a team to drive Sales or Seller Performance Proficient in MS Excel and comfortable with data analysis Strong communication skills in Hindi and English Proven leadership skills with ability to drive results through team E-commerce domain experience is added advantage