Assisting the manager in organizing, Planning and implementing strategy, Strong leadership and managerial skills, Ability to manage time and priorities tasks. Handling inventory management and ordering supplies Strong analytical abilities for data analysis and forecasting, excellent communication and interpersonal skills for team management and stakeholder engagement, WFM Software and Tools Proficiency. Work Experience : - Over all 5-6 Years, Relevant As a AM 1 Years
Skill Required: English & Telugu Following are rounds of Interview Typing Test: (25 WPM with 85 % accuracy Required) 1. HR Round 2. Voice Versant Round (L-4 Versant Required) 3.Operations Round 4. Client Round Reports to: Team Leader Qualification : Under Graduates or Graduates Who can apply : Fresher or Experience (Both Male & Female) Working Window : (24/7) Rotational shifts Off: Rotational week off Working Days: 6 Days Position Summary: First point of contact to the customers. Call Centre Agent Roles & Responsibilities: - Managing Inbound calls Following various communication scripts when speaking to a customer. Identifying customer needs, answering questions, and providing solutions/alternatives to issues. Building sustainable customer relationships. Keeping records of all conversations organized. Building product knowledge; and improving performance and achieving targets. Maintaining and improving quality results by adhering to standards and guidelines. Call Centre Agent Skills : - Detail-oriented : Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers. Organized : Agents need to be able to access CRM systems and track recorded conversations while speaking to customers. Flexible : Agents must be able to adapt to unique customer queries and situations. Friendly/empathetic : Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems. Calm under pressure : Agents may have to handle hundreds of customers calls each day. They should be able to maintain composure in stressful situations. Effective communicator : Agents need great verbal/written skills to effectively communicate with customers. Professional : Agents must be able to apply professional behavior with colleagues and customers to resolve issues and improve customer satisfaction quickly and effectively. Desired Candidate Profile : - Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply Fluency in communication (English/Telugu) Familiar with MS Office Tools Have a good attitude - should be committed to the work Can-do attitude with ability to manage multiple tasks in tight timeline frames. Ability to work independently with strong attention to detail and quality. Must be patient and a good listener to answer customer queries and concerns. Excellent customer handling and customer engagement skills.
The WFM Specialist will manage workforce management tasks such as forecasting, scheduling, and reporting to optimize resources and enhance operational efficiency. The role requires effective communication and analytical skills to support data-driven decision-making. Keywords/ Key Skills : - Communication, Data Analysis, Performance Management, Collaboration Mandatory Skills : - Forecasting, Scheduling, Microsoft Excel, Reporting, Communication Work Experience : - 1 Years Relevant Experience
Industry: Banking Collections Function: Field Collections Employment Type : Full-time About the Role: We are hiring a Field Collection Manager for our Banking Collections process, specifically focused on Personal Loan collections (Buckets X, 0, and 1) The ideal candidate will be responsible for managing a team of Field Collection Executives (FOS) to drive daily, weekly, and monthly collection targets This is a hands-on role requiring strong people management, process discipline, and market understanding Key Responsibilities: Lead and manage a team of Field Collection Executives (FOS) to meet collection targets. Drive field collections for Personal Loan accounts in buckets X, 0, and 1. Ensure daily field follow-ups, productivity tracking, and reporting. Strategize and execute collection plans to reduce delinquency. Conduct regular field visits and handle escalated collection cases if required. Maintain MIS and collection reports as per client requirements. Ensure compliance with banking norms and code of conduct. Provide on-ground coaching, mentoring, and performance feedback to the team. Possess strong understanding of the Bangalore market and pin code-level geography for effective allocation and monitoring. Desired Candidate Profile: Education : Graduate in any discipline. Communication : Good command over English and local languages. Experience : Must have experience in managing field collection teams (FOS), either in a BPO Field Collection setup or Collections Agency role. Should have handled large field teams directly. Not looking for candidates who are managing third-party agencies. Sound knowledge of banking field collections and regulatory guidelines. Strong local market knowledge of Bangalore is a must.
Collection experience must, Team handling, BPO experience, Attrition, Shrinkage, Roster Making, Communicating goals. Team Handling, collection experience, Collaboration skills. Because customer service team leads work on a team with other representatives, Skills can help you lead a team because it ensures that you can write and speak in a manner that your team easily Work Experience : - 2 Years Relevant Experience As a Team Lead
Position is for Team leader-Operations for one of the Leading Transport Business Giant, We require Overall 3 Years of Exp and 1Years Experience as TL-Operations from BPO Industry is Mandatory for the Position, Very Good Communication Skills is Mandatory for the Process
STARTEK welcomes Experienced professionals for the role of Underwriting Executive for International Voice/ Non Voice Process Empower Global Brands. Build Your Future with Us Where Skills Meet Global Impact Join the BPO Revolution! Review and analyse financial statements of businesses seeking loans or insurance Assess the risk associated with loan applications and insurance policies Determine the creditworthiness of applicants using financial ratios and other metrics Prepare detailed reports on the financial status and risk levels of applicants Negotiate terms and conditions of loans and insurance policies with clients Collaborate with sales and account management teams to meet client needs Monitor existing accounts and update risk assessments as necessary Ensure compliance with regulatory guidelines and internal policies Maintain accurate and comprehensive records of underwriting activities Provide recommendations for approval or denial of loan and insurance applications Eligibility Criteria Bachelors degree in a related field (e.g., finance, business, or insurance) Minimum 1.5 year of experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance domain Prior experience into Live Underwriting Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Knowledge of how insurance industry works in US preferred Flexible working in US Shifts Interview Process HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2-way cab provided round the clock) 5 days working Rotational shifts & Rotational week Offs Your Resume Is Your Gateway to Success. Send It Today WhatsApp – 91+ 8826179338
STARTEK welcomes Freshers & experienced professionals for the role of Customer Support Executive for International Voice/ Non Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services, and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email, and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Empathetic and patient approach while interacting with customers. Ability to work with minimal supervision Interview Process HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2-way cab provided round the clock) 5 days working Rotational shifts & Rotational week Offs Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338
Process : Key Account Management (E-commerce) Designation : Manager - Operations Job Overview: We are looking for a dynamic and experienced Manager Operations to manage a team of Key Account Managers. The role requires driving seller performance on an e-commerce platform through strategic relationship management, sales enablement, and data-driven insights Key Responsibilities Lead and manage a team of Key Account Managers (KAMs) along with Team Leaders & Assistant Managers handling e-commerce sellers Monitor and drive team performance to achieve sales, revenue, and growth targets Analyze seller performance and provide strategic inputs to enhance business outcomes Coordinate with internal stakeholders to ensure seamless seller support and resolution Conduct regular reviews, coaching, and training sessions for the team Maintain team motivation and discipline while ensuring performance benchmarks are met Manage dashboards, track KPIs, and generate performance reports using Excel Desired Candidate Profile Graduate in any discipline (10+2+3) Minimum 7 years of experience in KAM (E-commerce) /RE (Relationship Executive) processes OR Hard Core BPO Sales experience Minimum 1 year of Manager Operations handling a team to drive Sales or Seller Performance Proficient in MS Excel and comfortable with data analysis Strong communication skills in Hindi and English Proven leadership skills with ability to drive results through team E-commerce domain experience is added advantage
Job Description: We are looking for a detail-oriented and experienced Senior MIS Executive to join our team. The ideal candidate will have strong expertise in Advanced Excel , experience in BPO MIS reporting , and the ability to generate and manage daily operational reports. Key Responsibilities: Prepare and maintain daily, weekly, and monthly reports using Advanced Excel . Generate reports such as: APR (Agent Performance Report) Schedule Adherence Roster Management Use Excel functions like: Pivot Tables VLOOKUP, HLOOKUP SUMIF, SUMIFS LEFT, RIGHT, MID, TEXT INDEX-MATCH Analyze data to identify trends and provide actionable insights. Coordinate with operations and workforce teams to ensure data accuracy. Automate repetitive reporting tasks to improve efficiency. Maintain dashboards and trackers for performance monitoring. Required Skills: Proficiency in Advanced Excel (must-have). Strong analytical and problem-solving skills. Experience in BPO MIS reporting is mandatory. Good communication and coordination skills. Ability to work under pressure and meet tight deadlines. Preferred Qualifications: Bachelors degree in any discipline. Certification in Excel/Data Analysis (preferred but not mandatory). Desired candidates may walkin directly at our Bangalore office between Monday to Friday, 10:00 AM to 4PM Address: 41, St Johns Rd, Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042
Key Responsibilities: Supplier Relationship Management: Develop and maintain long-term, mutually beneficial relationships with suppliers through regular communication, performance reviews, and collaborative problem-solving. Act as the primary point of contact for suppliers to address queries, negotiate terms, and manage expectations. Performance Monitoring and Improvement: Monitor supplier performance metrics such as delivery timelines, quality standards, compliance, and responsiveness. Identify areas for improvement and work closely with suppliers to implement corrective actions and continuous improvement initiatives. Supply Chain Coordination: Collaborate with internal teams including procurement, logistics, quality assurance, and production to align supplier capabilities with organizational needs. Ensure timely order placements, track deliveries, and manage any supply disruptions proactively to minimize impact on operations. Quality Assurance Support: Partner with quality teams to ensure suppliers meet the required quality standards and regulatory compliances. Facilitate supplier audits and follow up on corrective action plans. Risk Management: Identify potential risks in the supply chain related to supplier performance, capacity, or market conditions and develop mitigation strategies. Support contingency planning to ensure supply continuity. Reporting and Documentation: Maintain accurate records of supplier communications, contracts, performance data, and improvement initiatives. Generate regular reports and dashboards to provide insights into supplier performance and collaboration effectiveness.
Collection experience must, Team handling, BPO experience, Attrition, Shrinkage, Roster Making, Communicating goals. Team Handling, collection experience, Collaboration skills. Because customer service team leads work on a team with other representatives, Skills can help you lead a team because it ensures that you can write and speak in a manner that your team easily Work Experience : - 2 Years Relevant Experience As a Team Lead
Job Title: Supplier Collaboration Team Job Description: Overview: The Supplier Collaboration Team is responsible for fostering strong relationships with suppliers to ensure a smooth and efficient supply chain process. The team works to enhance supplier performance and ensure the timely delivery of quality goods and services to meet the demand. Key Responsibilities: Develop and maintain strong relationships with key suppliers. Serve as the primary point of contact for suppliers, addressing issues and providing support as needed. Monitor and evaluate performance using metrics such as delivery times, and adherence to contract terms. Implement performance improvement plans for underperforming suppliers. Facilitate regular meetings and communication with suppliers to discuss performance, expectations, and upcoming needs. Collaborate with internal teams (e.g. procurement) to align supplier capabilities with company requirements. o Identify and resolve any issues or disputes that arise between the company and its suppliers. Analyse supply chain processes to identify areas for improvement. Maintain accurate records of supplier performance, contracts, and communications. Prepare and present regular reports on supplier performance and collaboration outcomes to senior management Qualifications: Education: Minimum bachelors degree Experience: 2-4 years of experience in managing team (preferably supplier management, procurement, or supply chain roles). Skills: Strong negotiation and interpersonal skills. Analytical skills with the ability to assess performance metrics and implement improvements. Excellent communication and problem-solving abilities. Ability to work effectively with suppliers and internal teams to achieve common goals. Take initiative to address potential issues before they become problems.
Startek Hiring for E-commers ( Flipkart ) Actively Looking for customer care executive support Flipkart Mega Walk-in ( 16-07-2025 to 22-07-2025 ) Skill Required: English & Telugu Following are rounds of Interview Typing Test: (25 WPM with 85 % accuracy Required) 1. HR Round 2. Voice Versant Round (L-4 Versant Required) 3.Operations Round 4. Client Round Reports to: Team Leader Qualification : Under Graduates or Graduates Who can apply : Fresher or Experience (Both Male & Female) Last working time for Females if 8 PM 9 Hours login - 1 Hour break . Working Window : (24/7) Rotational shifts for Boys . Off: Rotational week off Working Days: 6 Days Position Summary: First point of contact to the customers. Freshers:17,000 CTC , Experienced : 18,650 CTC . Benefits : ESI , PF , Bonus of 3000 for every 3months . Call Centre Agent Roles & Responsibilities: - Managing Inbound calls Following various communication scripts when speaking to a customer. Identifying customer needs, answering questions, and providing solutions/alternatives to issues. Building sustainable customer relationships. Keeping records of all conversations organized. Building product knowledge; and improving performance and achieving targets. Maintaining and improving quality results by adhering to standards and guidelines. Call Centre Agent Skills : - Detail-oriented : Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers. Organized : Agents need to be able to access CRM systems and track recorded conversations while speaking to customers. Flexible : Agents must be able to adapt to unique customer queries and situations. Friendly/empathetic : Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems. Calm under pressure : Agents may have to handle hundreds of customers calls each day. They should be able to maintain composure in stressful situations. Effective communicator : Agents need great verbal/written skills to effectively communicate with customers. Professional : Agents must be able to apply professional behaviour with colleagues and customers to resolve issues and improve customer satisfaction quickly and effectively. Desired Candidate Profile : - Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply Fluency in communication (English/Telugu) Familiar with MS Office Tools Have a good attitude - should be committed to the work Can-do attitude with ability to manage multiple tasks in tight timeline frames. Ability to work independently with strong attention to detail and quality. Must be patient and a good listener to answer customer queries and concerns. Excellent customer handling and customer engagement skills. Contact HR Vinay ( 8008135518 ) / Only What's App
Good communication skills. Need for inbound LOB (Should have good knowledge of call Centre metrics- Inbound Definitions & formulas) Should be confident to interact with internal and external clients Graduation & at least 2 years Inbound experience on paper must (Preference- Finance industry) Should be well hand on MS Excel & MS power point Role & responsibilities Preferred candidate profile
MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Talent Acquisition Executive Crafting careers with precision, Elevate your career journey with us!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 17th July 2025 - 25th July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Fixed week Off (Saturday & Sunday) Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders. Job Description Coordinate with hiring managers to identify staffing needs and candidate selection criteria Source applicants through online channels, such as Naukri, LinkedIn and other professional networks Create job descriptions and interview questions that reflect the requirements for each position Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references Organize and attend job fairs and recruitment events to build a strong candidate pipeline Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders Eligibility Criteria - Minimum Educational Qualification - Any Graduation(No Backlogs),MBA in related discipline will be preferred. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. 1-3 years of experience in a talent acquisition or similar role Experience in full-cycle recruiting, using various interview techniques and evaluation methods Proficiency with social media, CV databases, and professional networks Experience in using LinkedIn Talent Solutions to proactively source candidates Proficiency in documenting processes and keeping up with industry trends Excellent interpersonal and communication skills Ability to work with minimal supervision Knowledge of applicant tracking systems Strong knowledge working on MS Excel Interview Process HR Screening Manager Round VP Round Salary discussion Benefits Free Transportation (2-way cab provided round the clock) Your Resume Is Your Gateway to Success. Send It Today WhatsApp 91+ 8826179338 Email alisha.alexander@startek.com
Review and analyse financial statements of businesses seeking loans or insurance Assess the risk associated with loan applications and insurance policies Determine the creditworthiness of applicants using financial ratios and other metrics Prepare detailed reports on the financial status and risk levels of applicants Negotiate terms and conditions of loans and insurance policies with clients. Collaborate with sales and account management teams to meet client needs Monitor existing accounts and update risk assessments as necessary Ensure compliance with regulatory guidelines and internal policies Maintain accurate and comprehensive records of underwriting activities Provide recommendations for approval or denial of loan and insurance applications Eligibility Criteria Bachelors degree in a related field (e.g., finance, business, or insurance) Minimum 1.5 year of experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance domain Prior experience into Live Underwriting Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Knowledge of how insurance industry works in US preferred Flexible working in US Shifts. Graduate/Fresher/V-4/Semi-VOICE/24*7(6 Days)/WFO Keywords/ Key Skills: Versant 4 skills
Review and analyse financial statements of businesses seeking loans or insurance Assess the risk associated with loan applications and insurance policies Determine the creditworthiness of applicants using financial ratios and other metrics Prepare detailed reports on the financial status and risk levels of applicants Negotiate terms and conditions of loans and insurance policies with clients. Collaborate with sales and account management teams to meet client needs Monitor existing accounts and update risk assessments as necessary Ensure compliance with regulatory guidelines and internal policies Maintain accurate and comprehensive records of underwriting activities Provide recommendations for approval or denial of loan and insurance applications Eligibility Criteria Bachelors degree in a related field (e.g., finance, business, or insurance) Minimum 1.5 year of experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance domain Prior experience into Live Underwriting Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Knowledge of how insurance industry works in US preferred Flexible working in US Shifts. Minimum of 1 year of experience or an MBA fresher/V-4/VOICE/24*7(6 Days)/WFO Keywords/ Key Skills : Versant 4 skills
Review and analyse financial statements of businesses seeking loans or insurance Assess the risk associated with loan applications and insurance policies Determine the creditworthiness of applicants using financial ratios and other metrics Prepare detailed reports on the financial status and risk levels of applicants Negotiate terms and conditions of loans and insurance policies with clients. Collaborate with sales and account management teams to meet client needs Monitor existing accounts and update risk assessments as necessary Ensure compliance with regulatory guidelines and internal policies Maintain accurate and comprehensive records of underwriting activities Provide recommendations for approval or denial of loan and insurance applications Eligibility Criteria Bachelors degree in a related field (e.g., finance, business, or insurance) Minimum 1.5 year of experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance domain Prior experience into Live Underwriting Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Knowledge of how insurance industry works in US preferred Flexible working in US Shifts. Versant Level 4 and good communication skills requiredShift Timings : 9:00 AM to 2 PM and 6:00 PM to 11:00 PM Work From Office 5.5 Working daysRotational week offs Cab facility available during odd hours (within 25 km range) Mandatory Skills (Min-1, Max- 3): Versant Level 4 and good communication skills required CTC (range shared will be visible to the job seekers): CTC 13500 In hand Salary 10,800 (For Part Time)- CTC 19000 for fresher & Experienced CTC 23000 (minimum 1 years of experience)-Full Time Key Highlights : Process: 80% Chat, 20% Voice Graduate and Undergraduate both can apply Versant Level 4 and good communication skills required Shift Timings : 9:00 AM to 2 PM and 6:00 PM to 11:00 PM Work From Office 5.5 Working days Rotational week offs Cab facility available during odd hours (within 25 km range) CTC 13500 In hand Salary 10,800 (For Part Time) CTC 19000 for fresher & Experienced CTC 23000 (minimum 1 years of experience) Location: Noida Sector-62
Review and analyse financial statements of businesses seeking loans or insurance Assess the risk associated with loan applications and insurance policies Determine the creditworthiness of applicants using financial ratios and other metrics Prepare detailed reports on the financial status and risk levels of applicants Negotiate terms and conditions of loans and insurance policies with clients. Collaborate with sales and account management teams to meet client needs Monitor existing accounts and update risk assessments as necessary Ensure compliance with regulatory guidelines and internal policies Maintain accurate and comprehensive records of underwriting activities Provide recommendations for approval or denial of loan and insurance applications Eligibility Criteria Bachelors degree in a related field (e.g., finance, business, or insurance) Minimum 1.5 year of experience as an Underwriter Commercial/ Credit/ Renewal/ Insurance domain Prior experience into Live Underwriting Strong analytical and decision-making skills Excellent attention to detail and accuracy Knowledge of insurance industry regulations and guidelines Effective communication and interpersonal skills Ability to work independently and as part of a team Knowledge of how insurance industry works in US preferred Flexible working in US Shifts. Graduate(Fresher)/Undergraduate (Exp.Min 6 Month)/V-5/Blended/24*7(6 Days)/WFH Keywords/ Key Skills : Versant 4 skills Job responses on (e-apps / email id ) saurav.pandey@startek.com/arpit.singh1@startek.com/preeti.rai@startek.com