Field Collection Manager

Startek (Aegis Customer Support Services Pvt. Ltd.)

5 - 10 years

7 - 12 Lacs

Bengaluru

Posted:8 hours ago| Platform:

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Skills Required

Collection Management MIS people management Personal Loan collections collection reports management Field Collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

Industry:
Banking Collections
Function:
Field Collections
Employment Type
: Full-time

About the Role:

We are hiring a Field Collection Manager for our Banking Collections process, specifically focused on Personal Loan collections (Buckets X, 0, and 1)
The ideal candidate will be responsible for managing a team of Field Collection Executives (FOS) to drive daily, weekly, and monthly collection targets
This is a hands-on role requiring strong people management, process discipline, and market understanding

Key Responsibilities:

Lead and manage a team of Field Collection Executives (FOS) to meet collection targets.
Drive field collections for Personal Loan accounts in buckets X, 0, and 1.
Ensure daily field follow-ups, productivity tracking, and reporting.
Strategize and execute collection plans to reduce delinquency.
Conduct regular field visits and handle escalated collection cases if required.
Maintain MIS and collection reports as per client requirements.
Ensure compliance with banking norms and code of conduct.
Provide on-ground coaching, mentoring, and performance feedback to the team.
Possess strong understanding of the Bangalore market and pin code-level geography for effective allocation and monitoring.

Desired Candidate Profile:

Education
: Graduate in any discipline.
Communication
: Good command over English and local languages.

Experience

Must have experience in managing field collection teams (FOS), either in a BPO Field Collection setup or Collections Agency role.
Should have handled large field teams directly.
Not looking for candidates who are managing third-party agencies.
Sound knowledge of banking field collections and regulatory guidelines.
Strong local market knowledge of Bangalore is a must.

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