Customer Care Executive

Skill Required: English & Telugu Following are rounds of Interview

Typing Test: (25 WPM with 85 % accuracy Required)

1. HR Round

2. Voice Versant Round (L-4 Versant Required) 3.Operations Round

4. Client Round

• Reports to:

  Team Leader

• Qualification

  : Under Graduates or Graduates

• Who can apply

  : Fresher or Experience (Both Male & Female)

• Working Window

  : (24/7) Rotational shifts

• Off:

  Rotational week off

• Working Days:

  6 Days

• Position Summary:

  First point of contact to the customers.

Call Centre Agent Roles & Responsibilities: -

• Managing Inbound calls
• Following various communication scripts when speaking to a customer.
• Identifying customer needs, answering questions, and providing solutions/alternatives to issues.
• Building sustainable customer relationships.
• Keeping records of all conversations organized.
• Building product knowledge; and improving performance and achieving targets.
• Maintaining and improving quality results by adhering to standards and guidelines.

Call Centre Agent Skills : -

• Detail-oriented

  : Agents must listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.

• Organized

  : Agents need to be able to access CRM systems and track recorded conversations while speaking to customers.

• Flexible

  : Agents must be able to adapt to unique customer queries and situations.

• Friendly/empathetic

  : Agents need to be able to understand a situation from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.

• Calm under pressure

  : Agents may have to handle hundreds of customers calls each day. They should be able to maintain composure in stressful situations.

• Effective communicator

  : Agents need great verbal/written skills to effectively communicate with customers.

• Professional

  : Agents must be able to apply professional behavior with colleagues and customers to resolve issues and improve customer satisfaction quickly and effectively.

Desired Candidate Profile : -

• Candidates who are Fresher/Recent Graduates/Candidates with relevant experience) can apply
• Fluency in communication (English/Telugu)
• Familiar with MS Office Tools
• Have a good attitude - should be committed to the work
• Can-do attitude with ability to manage multiple tasks in tight timeline frames.
• Ability to work independently with strong attention to detail and quality.
• Must be patient and a good listener to answer customer queries and concerns.
• Excellent customer handling and customer engagement skills.