Freelancer Monali

Role Overview: The Department Lead USA & Canada will oversee the end-to-end functioning of the USA & Canada vertical, managing both Sales and Operations teams to ensure seamless file handling, accurate costing, and strong business growth. The role demands excellent destination knowledge, leadership skills, and the ability to optimize profitability while maintaining service excellence. Key Responsibilities: 1. Team Management & Leadership: Lead a team of sales and operations executives handling the USA & Canada markets. Allocate files, monitor workload distribution, and ensure adherence to timelines. Guide the team on itinerary planning, costing accuracy, and client handling. Conduct regular team reviews, training sessions, and performance evaluations. 2. Business Development & Sales Growth: Strategize to increase business volume and revenue from the USA & Canada markets. Build and maintain strong relationships with B2B agents and corporate clients. Collaborate with the Sales Head and Directors to set quarterly and annual sales targets. Participate in trade fairs, roadshows, and networking events to enhance brand visibility. 3. Operational Excellence: Ensure smooth file flow from sales to operations to execution. Oversee all service confirmations, vouchers, and documentation with zero errors. Monitor daily updates on Internal portals for bookings, costing, and file closures. Resolve operational challenges, last-minute changes, and supplier issues efficiently. 4. Vendor & Product Management: Maintain and strengthen relationships with DMCs, hotels, transporters, and activity suppliers across USA & Canada. Negotiate best rates, credit terms, and service-level agreements. Keep the team updated with new product developments, destinations, and experiences. 5. Financial & Profitability Oversight: Ensure each file’s costing and margins align with company profitability targets. Review underquoting or operational errors and guide teams on cost control. Coordinate with the Accounts team for timely payments, vendor reconciliations, and credit management. 6. Reporting & Analysis: Track department performance through MIS reports and sales summaries. Analyze trends, feedback, and booking patterns to identify opportunities and challenges. Submit monthly reports on targets achieved, team productivity, and revenue forecasts. Key Skills & Attributes: Strong leadership and team-handling ability In-depth knowledge of USA & Canada destinations, itineraries, and logistics Excellent communication, negotiation, and problem-solving skills Strategic thinking with hands-on execution capability Proficiency in MS Office, Internal portal, CRM tools Ability to multitask and handle high-pressure operational timelines Experience & Qualification: Graduate / Postgraduate in Travel & Tourism, Hospitality, or Commerce Minimum 7–10 years of experience in Outbound Travel , with at least 3–5 years in USA & Canada markets Prior experience in leading a team or heading a regional travel department preferred Performance Metrics: Achievement of sales & profitability targets Timely and error-free file execution Team performance and retention Vendor satisfaction and credit control Client feedback and repeat business ratio