Team Lead

Role Overview:

Department Lead USA & Canada

Key Responsibilities:

1. Team Management & Leadership:

• Lead a team of sales and operations executives handling the USA & Canada markets.
• Allocate files, monitor workload distribution, and ensure adherence to timelines.
• Guide the team on itinerary planning, costing accuracy, and client handling.
• Conduct regular team reviews, training sessions, and performance evaluations.

2. Business Development & Sales Growth:

• Strategize to increase business volume and revenue from the USA & Canada markets.
• Build and maintain strong relationships with B2B agents and corporate clients.
• Collaborate with the Sales Head and Directors to set quarterly and annual sales targets.
• Participate in trade fairs, roadshows, and networking events to enhance brand visibility.

3. Operational Excellence:

• Ensure smooth file flow from sales to operations to execution.
• Oversee all service confirmations, vouchers, and documentation with zero errors.
• Monitor daily updates on

  Internal portals

  for bookings, costing, and file closures.
• Resolve operational challenges, last-minute changes, and supplier issues efficiently.

4. Vendor & Product Management:

• Maintain and strengthen relationships with DMCs, hotels, transporters, and activity suppliers across USA & Canada.
• Negotiate best rates, credit terms, and service-level agreements.
• Keep the team updated with new product developments, destinations, and experiences.

5. Financial & Profitability Oversight:

• Ensure each file’s costing and margins align with company profitability targets.
• Review underquoting or operational errors and guide teams on cost control.
• Coordinate with the Accounts team for timely payments, vendor reconciliations, and credit management.

6. Reporting & Analysis:

• Track department performance through MIS reports and sales summaries.
• Analyze trends, feedback, and booking patterns to identify opportunities and challenges.
• Submit monthly reports on targets achieved, team productivity, and revenue forecasts.

Key Skills & Attributes:

• Strong leadership and team-handling ability
• In-depth knowledge of

  USA & Canada destinations, itineraries, and logistics

• Excellent communication, negotiation, and problem-solving skills
• Strategic thinking with hands-on execution capability
• Proficiency in

  MS Office, Internal portal, CRM tools

• Ability to multitask and handle high-pressure operational timelines

Experience & Qualification:

• Graduate / Postgraduate in Travel & Tourism, Hospitality, or Commerce
• Minimum

  7–10 years

  of experience in

  Outbound Travel

  , with

  at least 3–5 years in USA & Canada markets

• Prior experience in

  leading a team

  or heading a regional travel department preferred

Performance Metrics:

• Achievement of sales & profitability targets
• Timely and error-free file execution
• Team performance and retention
• Vendor satisfaction and credit control
• Client feedback and repeat business ratio