Company Overview Mindtel is a leading player in the Edtech space, dedicated to transforming education through innovative technological solutions. Our mission is to enhance learning experiences by providing cutting-edge tools and services designed to meet the diverse needs of educational institutions and learners. At Mindtel, we value creativity, integrity, and a passion for education, which drives our dynamic culture. We are committed to fostering a collaborative environment where employees are encouraged to share ideas and push the boundaries of conventional learning. Role Responsibilities Identify and qualify new sales opportunities in the Edtech sector.Develop and maintain strong relationships with educational institutions.Conduct presentations and product demonstrations to prospective clients.Negotiate contracts and close sales deals effectively.Collaborate with the marketing team to develop effective sales strategies.Conduct market research to understand industry trends and customer needs.Provide exceptional customer service to ensure client satisfaction.Maintain accurate records of sales activities and customer interactions in CRM.Attend industry events and conferences to expand professional network.Develop sales proposals that effectively communicate Mindtel's value proposition.Follow up with leads and nurture relationships to maximize sales potential.Train and guide new team members on sales processes and product knowledge.Monitor competitor activities and product offerings in the market.Prepare regular sales reports and performance analysis for management review.Contribute to team meetings and provide feedback on sales strategies. Qualifications Bachelor’s degree in Business, Marketing, or a related field.Proven experience in sales, preferably in the Edtech sector.Strong understanding of educational technology products and services.Excellent verbal and written communication skills.Ability to work independently and as part of a team.Proficient in CRM software and Microsoft Office Suite.Demonstrated ability to meet and exceed sales targets.Strong negotiation and closing skills.Ability to analyze market trends and customer needs.Willingness to travel for client meetings and events as needed.Highly motivated with a passion for education and technology.Strong networking and relationship-building skills.Ability to manage time effectively and prioritize tasks.Problem-solving mindset and adaptability in a fast-paced environment.Familiarity with digital marketing concepts is a plus. Skills: problem-solving,sales,digital marketing,time management,team collaboration,customer service,negotiation,relationship management,communication,presentation skills,negotiation skills,product knowledge,communication skills,crm software,customer engagement,sales strategies,edtech,market research
Company Overview Mindtel is a leading organization in the fitness industry, dedicated to promoting health and wellness through innovative services and exceptional customer experiences. Our team thrives on a culture of motivation, support, and continuous growth, ensuring that we not only meet clients' fitness needs but also inspire them to lead healthier lives. At Mindtel, we value teamwork, passion, and integrity, making it an extraordinary place for fitness enthusiasts looking to make a difference. Role Responsibilities Develop and implement sales strategies to achieve business targets.Engage with potential clients to understand their fitness goals and needs.Provide expert advice on our fitness programs and services.Conduct presentations and demonstrations of our offerings to prospective clients.Manage and cultivate relationships with existing clients to retain and expand memberships.Reach out to former members to encourage rejoining services.Collaborate with the marketing team to create promotional materials and campaigns.Monitor and analyze sales metrics to improve overall performance.Attend fitness events and networking opportunities to promote our brand.Handle customer inquiries and resolve any issues promptly.Conduct market research to identify new sales opportunities.Prepare reports on sales performance and forecasts for management.Train and mentor junior staff on sales processes and techniques.Ensure the fitness center is welcoming and maintains a positive atmosphere for clients.Stay updated with industry trends and competitor offerings. Qualifications Proven experience in sales, preferably in the fitness or health industry.Strong understanding of fitness products and services.Excellent verbal and written communication skills.Ability to build rapport and foster lasting relationships with customers.Demonstrated ability to achieve sales goals consistently.Relevant certifications in fitness or sales are preferred.Strong analytical skills to assess performance and market trends.Ability to prioritize tasks and manage time effectively.Team player with a positive attitude.Strong negotiation and persuasion skills.Proficiency in MS Office Suite (Word, Excel, PowerPoint).Flexibility to work evenings and weekends as required.Customer-focused mindset with a passion for helping others.Ability to adapt to fast-paced work environments.Knowledge of fitness technology and software is a plus.High school diploma or equivalent; degree in business, marketing, or a related field is advantageous. Skills: fitness,relationship building,market research,time management,team collaboration,problem solving,fitness technology,presentation skills,negotiation skills,communication skills,ms office suite,sales strategy,customer relationship management,customer engagement,sales strategies,fitness programs,analytical skills
Job Description:- Key Responsibilities: · Analyzing Business Requirements: Understanding the client's warehouse processes and translating them into functional specifications for the SAP WM module. · SAP WM Configuration: Configuring the SAP WM module to meet specific business needs, including inbound and outbound processes, inventory management, and warehouse layout. · System Integration: Ensuring seamless integration of SAP WM with other SAP modules (like MM and SD) and with external systems. · Testing and Validation: Performing system testing and validation to ensure the configured solution meets requirements and functions correctly. · Training and Support: Providing end-user training and ongoing support to address issues and ensure effective use of the SAP WM system. · Documentation: Creating and maintaining comprehensive documentation for configuration, testing, and user procedures. · Troubleshooting: Diagnosing and resolving issues within the SAP WM landscape, collaborating with other teams as needed. · Staying Updated: Keeping abreast of the latest SAP updates and best practices related to the WM module. Required Skills and Qualifications: · SAP WM Expertise: Deep understanding of SAP WM functionalities, including inbound/outbound processing, inventory management, and warehouse structure. · Business Process Knowledge: Strong understanding of warehouse operations and logistics processes. · SAP Configuration Skills: Experience in configuring and customizing the SAP WM module. · Integration Skills: Ability to integrate SAP WM with other SAP modules and external systems. · Communication Skills: Excellent communication and interpersonal skills to interact with stakeholders and users. · Problem-Solving Skills: Ability to analyze issues, identify root causes, and develop effective solutions. · Documentation Skills: Ability to create clear and concise documentation for configuration, testing, and training.
As a member of the Mindtel team, you will play a crucial role in developing and maintaining strong relationships with clients in the US sales division. Your responsibilities will include identifying and pursuing new business opportunities, delivering presentations showcasing our innovative products and services, and collaborating with cross-functional teams to meet client expectations. You will be the primary point of contact for assigned clients, negotiating contracts and agreements to close sales effectively. Monitoring market trends and competitor activity will be essential in refining sales strategies. Your role will also involve ensuring timely and accurate updates in CRM software, facilitating conflict resolution, and coordinating with marketing teams on promotional efforts. To excel in this position, you should hold a Bachelor's degree in Business, Marketing, or a related field, with 3-5 years of experience in account management or sales, preferably in the technology sector. A proven track record of meeting or exceeding sales targets is required, along with a strong understanding of CRM software and sales processes. Excellent communication, interpersonal, and negotiation skills are essential, as well as the ability to work independently and as part of a team. Your role will also involve participating in industry conferences and networking events to expand professional relationships, providing feedback to enhance product and service development, and implementing strategic sales plans to achieve revenue targets. Proficiency in Microsoft Office Suite, the ability to travel for client meetings and events, and a customer-focused attitude are all crucial for success in this role. If you are a self-motivated individual with strong problem-solving abilities, analytical skills, and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at Mindtel.,
As a Business Development Manager at Mindtel, you will play a crucial role in expanding our agency's clientele by developing and implementing effective business development strategies. You will have the opportunity to conduct market research to identify new opportunities in influencer marketing and build strong relationships with influencers and potential clients. Working closely with the marketing team, you will collaborate to create impactful campaigns that drive engagement and growth. Your responsibilities will include managing the sales pipeline, negotiating contracts with influencers and brands for maximum profitability, and tracking industry trends to inform strategic decisions. You will be expected to prepare and deliver presentations showcasing our agency's capabilities, attend networking events to generate leads, and ensure project execution aligns with client expectations by working with cross-functional teams. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, with at least 5 years of experience in business development, preferably in digital marketing. You must possess a strong understanding of influencer marketing strategies and platforms, along with a proven track record of meeting or exceeding sales targets. Exceptional communication and interpersonal skills, strategic thinking abilities, and experience with CRM software and sales pipeline management are essential for success in this position. Furthermore, you should have an analytical mindset to interpret data and trends, strong negotiation and presentation skills, proficiency in Microsoft Office Suite and online collaboration tools, and knowledge of social media and digital marketing trends. Your creative problem-solving skills, proactive approach, and willingness to travel for client meetings and industry events will be valuable assets in driving the agency's growth and success. If you are passionate about influencer marketing, brand storytelling, and fostering authentic relationships between brands and influencers, we invite you to join our vibrant team at Mindtel and contribute to innovative marketing strategies that make a difference in the digital marketing landscape.,
As a member of the Mindtel team, you will play a crucial role in developing and maintaining strong relationships with our clients in the US sales division. Your primary responsibility will be to act as the main point of contact for assigned clients, ensuring their needs are understood and satisfaction is improved. You will be tasked with identifying and pursuing new business opportunities and sales leads, showcasing Mindtel's innovative products and services through engaging presentations. Collaboration with cross-functional teams will be essential to align strategies and deliver solutions that exceed client expectations. Your role will also involve preparing sales forecasts, negotiating contracts, monitoring market trends, and ensuring accurate updates in our CRM software. Conflict resolution with clients and coordination with marketing teams for promotional efforts will be part of your daily tasks. Participation in industry conferences and networking events will be encouraged to expand your professional relationships and provide valuable feedback to enhance our product and service development. Your ability to develop and implement strategic sales plans will be crucial in achieving revenue targets and driving the growth of our business. To excel in this role, you should hold a Bachelor's degree in Business, Marketing, or a related field, along with 3-5 years of experience in account management or sales, preferably in the technology sector. Strong communication, negotiation, and problem-solving skills, coupled with proficiency in CRM software and the Microsoft Office Suite, will be essential for success. If you are a self-motivated individual with a passion for delivering exceptional service and a customer-focused mindset, we encourage you to apply. Your ability to manage multiple accounts, prioritize tasks effectively, and work both independently and as part of a team will be highly valued in this dynamic and innovative environment.,
The Study Abroad Counselor plays a crucial role in guiding and supporting students who are interested in pursuing educational experiences abroad. As a Study Abroad Counselor, you will provide comprehensive information and assistance to students, helping them navigate the process of selecting suitable study abroad programs, securing necessary documentation, and preparing for their overseas academic endeavors. This role is essential for promoting global education and fostering a diverse and culturally enriched academic environment. Key responsibilities include conducting informational sessions and workshops to educate students about study abroad opportunities, requirements, and procedures. Advising students on program selection, eligibility criteria, academic planning, and credit transfer for overseas study programs. Assisting students in completing necessary applications, including visas, passports, and program-specific paperwork. Providing guidance on financial aid, scholarships, and funding options for studying abroad. Coordinating with academic advisors and faculty to ensure a seamless integration of study abroad coursework into students" academic plans. Offering support and resources for pre-departure preparations, including cultural orientation and travel arrangements. Monitoring and addressing students" concerns and challenges during their study abroad experience and providing assistance in solving academic or logistical issues. Collaborating with international offices, partner institutions, and external organizations to foster and maintain study abroad opportunities. Participating in recruitment efforts, marketing initiatives, and events to promote study abroad programs and attract prospective participants. Maintaining accurate records, statistics, and reports related to study abroad participation and outcomes. Staying updated on global trends, international policies, and best practices in study abroad advising and education. Contributing to the development and enhancement of study abroad policies, procedures, and program offerings. Participating in professional development activities, training, and conferences to expand knowledge and skills in study abroad advising. Supporting and contributing to the overall mission and goals of the institution related to global education and international student experiences. Required Qualifications: - Bachelor's degree in a related field such as International Education, Counseling, Higher Education Administration, or a related discipline. - Proven experience in advising or counseling students in an educational setting, preferably in study abroad programs or international education. - Demonstrated understanding of international travel, cultural diversity, and global learning opportunities. - Strong knowledge of study abroad policies, procedures, and best practices in international education. - Excellent communication and interpersonal skills to effectively engage with diverse student populations, faculty, and external stakeholders. - Ability to provide comprehensive academic and personal advising to students and address their individual needs and concerns. - Familiarity with visa regulations, academic credit systems, and administrative processes related to international programs and student mobility. - Strong organizational and administrative abilities to manage multiple tasks, deadlines, and documentation requirements. - Proficiency in utilizing technological resources, advising platforms, and student information systems. - Adaptability and cultural competence to interact with individuals from various backgrounds and nationalities. - Commitment to promoting diversity, equity, and inclusion in international education and study abroad programs. - Ability to work collaboratively in a team-oriented environment and develop partnerships with internal and external stakeholders. - Understanding of risk management, health, safety, and emergency protocols for students studying abroad. - Knowledge of languages or proficiency in a foreign language relevant to the institution's study abroad programs may be an advantage. - Willingness to travel occasionally and work flexible hours as per student needs and program requirements.,
The Guest Service Representative plays a crucial role in the hospitality industry, acting as the main point of contact for guests to ensure a pleasant and memorable experience. You will be responsible for welcoming guests upon arrival, assisting with inquiries, managing reservations, and addressing any issues that may arise during their stay. By embodying the values of our organization and prioritizing customer satisfaction, you will contribute to creating a welcoming atmosphere that encourages repeat business. Your effectiveness in this role will directly impact the establishment's reputation and overall success, emphasizing the importance of maintaining high service standards. Your key responsibilities will include greeting and welcoming all guests, facilitating check-in and check-out procedures, managing reservations including cancellations and modifications, providing information on hotel amenities, and responding promptly to guest inquiries and requests. Additionally, you will be expected to troubleshoot and resolve guest complaints effectively, stay informed about local attractions and events, process cash and credit transactions accurately, ensure the cleanliness and organization of the front desk area, and communicate with other departments to meet guest needs. Promoting hotel services and special offers, conducting follow-up calls with guests for feedback, handling lost and found inquiries, and assisting with administrative tasks as necessary are also part of your role. It is essential to adhere to safety and security protocols at all times. To qualify for this position, you should have a high school diploma or equivalent, with previous experience in customer service or hospitality being preferred. Strong verbal and written communication skills are necessary, along with the ability to work flexible hours, including evenings and weekends. Proficiency in reservation management software, the capability to remain calm under pressure, effective problem-solving skills, excellent multitasking abilities, attention to detail, and strong interpersonal skills for diverse clientele interactions are crucial. You should be able to work both independently and as part of a team, maintaining a professional appearance and demeanor. Knowledge of hospitality industry trends, fluency in multiple languages, and the capacity to handle confidential information with discretion are advantageous. Key Skills: - Interpersonal skills - Communication skills - Multitasking - Basic math - Time management - Problem-solving - Reservations management - Conflict resolution - Customer service - Team collaboration This position offers a unique opportunity to contribute significantly to the guest experience and organizational success within the hospitality industry.,
The Primary Research Expert plays a crucial role in the organization by leading and conducting primary research projects that help inform strategic decisions. This role serves to bridge the gap between data collection and actionable insights for various departments, including product development, marketing, and strategic planning. As a key contributor, the Primary Research Expert is responsible for designing studies, gathering data through interviews, surveys, and observations, and translating findings into compelling reports that express market trends, consumer behaviors, and competitive landscapes. Their research methodologies and analytical skills enable the organization to make data-driven decisions that foster growth, innovation, and a competitive edge. The ideal candidate will possess a systematic approach to qualitative and quantitative research, keen attention to detail, and the ability to synthesize complex information into clear, concise narratives that drive impact. The responsibilities of the Primary Research Expert include designing and developing primary research methodologies tailored to project needs, conducting qualitative and quantitative studies through surveys, interviews, and focus groups, collecting, analyzing, and interpreting data to derive actionable insights, collaborating with cross-functional teams to identify information needs and research objectives, preparing comprehensive research reports and presentations for stakeholders, staying updated with industry trends, developing questionnaires and discussion guides for data collection, ensuring quality control of data collection processes, managing timelines and budgets for research projects effectively, facilitating workshops and discussion sessions, providing recommendations based on research outcomes, mentoring and coaching junior researchers, implementing best practices in research, upholding ethical standards, monitoring and reporting project progress, and engaging with external vendors or partners for specialized research services as needed. The ideal candidate for this role should have a Master's degree in Market Research, Social Sciences, Business, or related fields, a minimum of 5 years of experience in primary research roles, proficiency in statistical analysis tools such as SPSS, R, or equivalent, a strong understanding of qualitative and quantitative research methods, experience in survey design and data collection techniques, excellent written and verbal communication skills, strong organizational and project management abilities, experience presenting research findings to diverse audiences, ability to work independently and in team environments, attention to detail and clarity in data interpretation, proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), experience with relevant software tools for data visualization, understanding of ethical issues in research practices, ability to manage multiple projects simultaneously under tight deadlines, and prior experience in a specific industry (e.g., healthcare, technology) is a plus. Familiarity with customer segmentation and market analysis techniques is also desirable. Key Skills required for this role include report writing, qualitative research, analytical thinking, communication, Microsoft Office Suite, data visualization, team collaboration, time management, data collection, statistical analysis, communication skills, data collection techniques, survey design, SPSS, project management, statistical analysis tools, quantitative research, organizational skills, data analysis, data interpretation, and research practices.,
The Qlik Replicate Administrator is responsible for installing, configuring, monitoring, and maintaining Qlik Replicate, a data replication tool supporting data migration, real-time integration, and replication from various source systems to target systems. Your role involves utilizing strong technical skills and knowledge of Qlik Replicate features to optimize replication processes, troubleshoot issues, and ensure seamless data flow across systems. You will be accountable for tasks such as Qlik Replicate installation and configuration, including setting up replication environments on-premises or in the cloud, configuring source and target data systems, and ensuring high availability and load balancing. Monitoring and performance optimization are crucial responsibilities, involving continuous monitoring of data flows, identifying and resolving bottlenecks, and proactively addressing failures using monitoring tools. Designing and implementing data replication strategies, managing data migration processes for consistency and integrity, and providing troubleshooting support for replication and synchronization errors are also key responsibilities. As a Qlik Replicate Administrator, you will collaborate with developers and data engineers to resolve integration issues effectively and ensure the success of replication jobs. Success in this position involves efficient data replication, accurate synchronization, proactive issue resolution, and effective collaboration with the team. This role is vital in ensuring the smooth functioning of data replication processes and maintaining data integrity across systems within the organization. Qualifications for this role may include a strong understanding of data replication concepts, experience in Qlik Replicate administration, knowledge of databases and cloud platforms, troubleshooting skills, and the ability to work collaboratively in a team environment. Excellent verbal and written communication skills are essential for effective interaction with stakeholders and team members.,
The Business Development Associate plays a crucial role in the organization, driving growth by identifying new business opportunities and nurturing relationships with potential clients. This position requires a proactive approach to market research, client engagement, and sales strategy development. Working closely with various teams, the associate ensures a unified strategy in reaching out to prospective clients, understanding their needs, and offering tailored solutions. This role is essential for sustaining the organization's competitiveness in the market and enhancing its revenue streams. The successful candidate will thrive in a fast-paced environment, demonstrating innovation, resilience, and a strong aptitude for fostering professional relationships. Key Responsibilities - Conduct market research to identify new business opportunities and emerging trends. - Develop and maintain relationships with potential clients and partners. - Assist in formulating and implementing sales strategies to achieve company objectives. - Prepare and deliver engaging presentations to prospective clients. - Qualify leads and schedule meetings for the sales team. - Collaborate with marketing teams to develop targeted outreach campaigns. - Analyze competitors and provide insights for strategic planning. - Track and report on sales metrics and performance indicators. - Participate in networking events and industry conferences to foster connections. - Manage and update customer relationship management (CRM) tools. - Support the negotiation process; ensure contracts align with company guidelines. - Continuously seek feedback to improve sales approaches and techniques. - Regularly gather and share customer insights to inform product development. - Develop promotional materials and proposals tailored to specific customer needs. - Assist in maintaining an organized database of leads and contacts. Required Qualifications - Bachelor's degree in Business Administration, Marketing, or related field. - 1-3 years of experience in business development or sales. - Strong understanding of sales principles and customer service practices. - Proficiency in using CRM software and Microsoft Office Suite. - Excellent verbal and written communication skills. - Demonstrated ability to build rapport with clients. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Willingness to travel occasionally for client meetings. - Ability to manage multiple projects simultaneously in a dynamic environment. - Results-oriented mindset with a strong desire to achieve sales targets. - Knowledge of the industry and market trends. - Experience in drafting proposals and contracts. - Ability to analyze data and provide actionable insights. - Familiarity with digital marketing tools and social media platforms. - Capacity to adapt strategies based on changing market conditions.,
The Qualitative Research Expert (Primary) plays a crucial role in driving insights that inform strategic decisions within the organization. As a subject matter expert in qualitative methodologies, you will lead research initiatives to gather and analyze data from various qualitative sources, including interviews, focus groups, and ethnographic studies. The insights derived from these studies are vital for understanding consumer behavior, exploring new market trends, and enhancing product offerings. Your role involves collaboration across multiple departments, ensuring that research findings are effectively communicated and utilized. You must possess a deep understanding of qualitative research techniques, a knack for storytelling with data, and the ability to synthesize complex findings into actionable strategies. With an emphasis on applying qualitative insights to real-world challenges, this position significantly impacts organizational growth and innovation. Key Responsibilities include designing and implementing qualitative research methodologies tailored to project needs, conducting in-depth interviews and facilitating focus groups to gather rich consumer insights, analyzing qualitative data using thematic analysis and other applicable methods, ensuring the reliability and validity of qualitative research findings, collaborating with cross-functional teams to align research objectives with business goals, preparing comprehensive reports and presentations summarizing research findings, developing research instruments such as questionnaires and discussion guides, maintaining a rigorous schedule for qualitative research projects from inception to reporting, providing training and support for junior researchers and interns, staying updated on industry trends and advancements in qualitative research techniques, translating complex qualitative data into clear, insightful narratives, establishing relationships with participants for ongoing research and support, participating in workshops and conferences to represent the organization and share research insights, utilizing qualitative data to identify opportunities for product or service enhancement, and contributing to the development of internal best practices for qualitative research. Required Qualifications: - Masters degree in Psychology, Sociology, Anthropology, or a related field. - Minimum of 5 years of experience in qualitative research. - Proven track record of conducting focus groups and in-depth interviews. - Strong understanding of qualitative analysis tools and software. - Excellent verbal and written communication skills. - Experience presenting research findings to diverse audiences. - Ability to work independently and manage multiple projects simultaneously. - Strong organizational and time management skills. - Creative problem-solving skills with a critical thinking mindset. - Familiarity with quantitative research methodologies is a plus. - Experience working in a collaborative team environment. - Ability to adapt and thrive in a fast-paced setting. - Strong ethical standards and a commitment to participant confidentiality. - Proficient in Microsoft Office Suite and research software. - Master's or PhD preferred for advanced positions. Skills required for this role include organizational skills, analytical thinking, focus groups, project management, qualitative analysis tools, presentation skills, team collaboration, research, qualitative research methodologies, thematic analysis, data storytelling, creative problem-solving, critical thinking, time management, communication skills, and qualitative data analysis.,
The international customer service position is crucial for ensuring that our global clientele receives top-notch support and assistance. As the primary point of contact between the organization and international customers, you play a vital role in maintaining strong relationships, enhancing customer satisfaction, and facilitating seamless communication. Your exceptional interpersonal skills, cultural awareness, and ability to handle complex customer inquiries across various regions are key to success in this role. As a member of the International Customer Service team, you will troubleshoot issues, provide detailed product information, and ensure that every customer's experience aligns with our high standards. By understanding and addressing diverse customer needs, you will significantly contribute to our company's reputation and success in the global marketplace. In this role, your responsibilities will include responding to customer inquiries via phone, email, and chat in multiple languages, resolving customer issues promptly and professionally, maintaining comprehensive product knowledge, assisting customers with technical troubleshooting, documenting customer interactions effectively, acting as a liaison between customers and internal teams, identifying and escalating complex problems, conducting follow-ups to ensure customer satisfaction, gathering customer feedback for product improvements, providing training and support to junior team members, staying updated on industry trends and company policies, developing strong relationships with international clients, collaborating with team members to enhance service processes, participating in team meetings, assisting in the creation of training materials, and ensuring compliance with company policies. To qualify for this position, you should have a high school diploma or equivalent (bachelor's degree preferred), proven experience in customer service (preferably in an international context), fluency in at least two languages (English + another language), familiarity with CRM software and Microsoft Office Suite, excellent communication skills, ability to handle stressful situations calmly, understanding of cultural differences, basic technical knowledge, previous sales or retail experience (beneficial), multitasking skills, time management abilities, analytical and problem-solving skills, willingness to work flexible hours, experience in training or mentoring (an advantage), commitment to providing outstanding customer service, and a positive attitude with a dedicated work ethic. Your skills should include interpersonal skills, customer service expertise, problem-solving abilities, cultural sensitivity, multilingual communication, training or mentoring experience, international customer service proficiency, cultural awareness, team collaboration, time management, Microsoft Office Suite proficiency, adaptability, CRM software knowledge, technical troubleshooting skills, analytical skills, and a commitment to exceptional customer support.,
The Machine Learning Engineer position based in GGN requires a professional with 6-9 years of experience. The ideal candidate should possess expertise in Spark, SQL, Python/Scala, AWS EMR, AWS S3, ML Life Cycle Management, and Machine Learning Operations (ML Ops). Additionally, experience with Airflow or any other orchestrator is considered a good to have qualification. Experience with Kafka, Spark Streaming, Datadog, and Kubernetes are also valued assets for this role. If you meet these qualifications and are passionate about machine learning, this position could be an excellent fit for you.,
The Client Servicing Manager for the Middle East plays a crucial role in fostering and maintaining strong relationships with clients across the region. You will be required to effectively communicate the company's values and services to clients, ensuring their needs are promptly met. Acting as a liaison between clients and internal teams, you will need to understand clients" business goals, strategize solutions for client success, and enhance overall client satisfaction. Your in-depth knowledge of the company's offerings and understanding of the cultural and business practices of the Middle East will be essential for this role, as satisfied clients are key to the organization's growth and profitability in a competitive marketplace. As the Client Servicing Manager, your responsibilities will include developing and maintaining strong client relationships, acting as the primary point of contact for clients, collaborating with internal teams to meet client requirements, conducting regular client meetings, identifying upselling opportunities, delivering presentations to showcase the company's value proposition, analyzing client data, implementing retention strategies, managing project timelines, assisting in client onboarding, preparing client-related reports, facilitating training sessions, resolving client issues, ensuring compliance with contractual obligations, and staying updated on industry trends in the Middle East. To qualify for this role, you should have a Bachelor's degree in Business Administration, Marketing, or a related field, along with at least 5 years of experience in client servicing or account management. A proven track record of successfully managing client relationships, a strong understanding of the Middle Eastern market and cultural nuances, excellent communication skills in English (proficiency in Arabic is a plus), ability to work in a fast-paced environment, familiarity with CRM software, strong analytical and project management skills, collaborative work approach, negotiation skills, willingness to travel, effective time management, adaptability in diverse cultural settings, and the capability to develop creative solutions to meet client needs are essential qualifications for this role. Key Skills required for this position include communication skills, analytical skills, negotiation skills, cultural awareness, account management, CRM software proficiency, time management, cross-functional collaboration, client relationship management, project management, and analytical thinking.,
You have an exciting opportunity to join a leading technology company as an Automation Tester ServiceNow (AFT). As a Functional Testing consultant with 4-6 years of hands-on experience, you will be responsible for testing ServiceNow applications. Your role will involve writing detailed and well-structured test cases based on requirements documentation. You should have expertise in various types of testing such as Functional Testing, System Integration Testing, and Regression Testing. Knowledge of Agile development methodology is required for this position. Your attention to detail, analytical mindset, and problem-solving skills will be essential in ensuring the quality of projects. Experience in API testing and hands-on experience with Automation using ATF is a must-have for this role. You will collaborate effectively with the development team, participate in meetings, and ensure timely bug reporting with root-cause analysis and re-testing before client handover. Collaboration with developers, Product Owners, and architects will be necessary to achieve bug-free and timely project delivery. Strong communication skills are important for client discussions during project handover. Additionally, you should have experience in designing customer-understandable test cases, creating test documentation, and leading user acceptance test sessions.,
As a Sales Manager at Mindtel, you will play a crucial role in developing and implementing effective sales strategies for our innovative edtech products. Your responsibilities will include: - Identifying potential clients and establishing strong relationships to drive sales growth. - Conducting market research to understand trends and customer needs. - Presenting and demonstrating our products to potential clients. - Collaborating with the marketing team to create engaging promotional materials. - Setting and tracking sales targets for the team. - Monitoring competitor products and services for strategic insights. - Creating comprehensive sales reports to communicate progress to upper management. - Providing training and support to the sales team on best practices. - Managing and overseeing the sales pipeline to ensure timely follow-up with prospects. - Engaging with existing clients to ensure satisfaction and explore opportunities for upselling. - Participating in industry events and exhibitions to promote Mindtel products. - Working closely with the product development team to relay customer feedback. - Facilitating workshops and training sessions for clients on product usage. - Ensuring compliance with company policies and ethical sales practices. Qualifications required for this role include: - Bachelor's degree in Business, Marketing, or a related field. - Minimum of 5 years of experience in sales management, preferably in the edtech industry. - Proven track record of achieving sales targets and driving growth. - Excellent communication and interpersonal skills. - Strong analytical skills to interpret sales data. - Experience in leading and motivating sales teams. - Familiarity with CRM software and sales analytics tools. - Ability to identify client needs and propose suitable solutions. - Strong negotiation and closing skills. - Experience in market research and competitor analysis. - Ability to work well under pressure and meet deadlines. - Willingness to travel as needed for client meetings. - Proficiency in MS Office Suite. - Strong organizational and time management skills. - Passion for education and technology.,
As a Business Development Manager at Mindtel, your role involves identifying and pursuing new business opportunities in overseas markets. You will be responsible for developing and implementing effective sales strategies to expand Mindtel's global presence. Your key responsibilities include: - Conducting market research to understand industry trends and competitor activities. - Building and maintaining strong client relationships through regular communication and follow-ups. - Collaborating with internal teams to ensure alignment between sales and company objectives. - Preparing and delivering compelling presentations to potential clients. - Negotiating contracts and terms with clients to close deals effectively. - Monitoring project progress and ensuring timely delivery of solutions to clients. - Attending industry events and trade shows to network and showcase our offerings. - Providing insightful feedback to senior management about market needs and customer preferences. - Developing marketing materials and proposals tailored to international clients. - Training and mentoring junior team members in business development processes. - Preparing regular reports on sales performance and market insights. - Managing budgets effectively for international projects. - Staying updated on industry regulations and compliance standards for overseas business activities. Qualifications: - Bachelor's degree in Business Administration or related field. - Proven experience in business development or sales, preferably in an overseas market. - Strong understanding of market dynamics and global business practices. - Excellent written and verbal communication skills. - Demonstrated ability to negotiate and close deals successfully. - Proven track record of meeting or exceeding sales targets. - Proficiency in using CRM software and other business tools. - Strong analytical and problem-solving skills. - Ability to travel internationally as required. - Effective project management capabilities. - Experience in networking and building long-term professional relationships. - Ability to thrive in a fast-paced, target-driven environment. - Experience in preparing sales presentations and proposals. - Fluency in English; additional languages are a plus. - Strong team player with a collaborative spirit. - Adaptability to diverse cultural environments and business practices.,
As an Edtech Business Development Executive at Mindtel, you will play a crucial role in identifying and pursuing new business opportunities in the educational technology sector. Your responsibilities will include: - Establishing and nurturing relationships with educational institutions and stakeholders to drive business growth. - Conducting thorough market research to identify trends and customer needs in the Edtech industry. - Developing and delivering compelling sales presentations to potential clients to showcase the value of our innovative solutions. - Assisting in the formulation of targeted business development strategies to expand our market reach. - Collaborating with the marketing team to create promotional materials that effectively communicate our offerings. - Meeting or exceeding sales targets through effective outreach and negotiation with clients. - Representing Mindtel at industry conferences and networking events to promote our brand and services. - Providing regular reports on business development activities to track progress and identify areas for improvement. - Staying updated on industry developments and emerging technologies to remain competitive in the market. - Offering valuable input into product development based on client feedback to ensure continuous improvement. - Working closely with internal teams to ensure successful project implementation and client satisfaction. - Supporting clients throughout the sales process and maintaining long-term relationships with them. - Conducting product demonstrations for potential clients and facilitating training for new team members as needed. Qualifications required for this role include: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in business development, preferably in the Edtech industry. - Strong understanding of sales principles and customer service practices. - Exceptional communication and interpersonal skills. - Experience in conducting market analysis and generating reports. - Ability to work independently and as part of a team. - Proficiency in Microsoft Office Suite and CRM software. - Knowledge of educational technologies and trends. - Strong presentation and negotiation skills. - Ability to manage multiple projects simultaneously. - Demonstrated ability to meet deadlines and achieve targets. - Willingness to travel for client meetings and events. - Experience in digital marketing is a plus. - Strong analytical and problem-solving skills. - Passion for education and technology. - Fluent in English; knowledge of other languages is a plus. Your skills should include: - Communication - Customer Relationship Management (CRM) - Educational Technologies - Business Strategy - Presentation - Negotiation - Problem-solving - Sales Strategies - Market Research - Interpersonal Skills - Microsoft Office Suite - Project Management - Digital Marketing - Time Management - Analytical Skills You will be an integral part of our team at Mindtel, driving business growth and contributing to the success of our clients through your expertise in business development and Edtech industry knowledge.,
Role Overview As a Call Quality Analyst in a US BPO environment, your role is crucial in maintaining high standards of customer service. You will play an essential part in ensuring that agents meet compliance and quality expectations while delivering exceptional customer experiences. Through systematic call auditing, you will identify training needs, support process improvements, and collaborate with teams to enhance overall performance. Your deep understanding of call metrics and customer interaction techniques will enable you to provide constructive feedback and contribute to the business meeting its service delivery goals. Key Responsibilities - Conduct regular audits of inbound and outbound calls to assess quality and compliance. - Analyze call performance metrics and generate detailed reports for management review. - Identify trends in quality assurance data and suggest actionable improvements. - Provide constructive feedback to agents based on call evaluations. - Collaborate with training and development teams to identify training needs. - Assist in the development of quality assurance guidelines and standards. - Participate in calibration sessions to ensure consistency in quality assessments. - Track and report on agents" performance improvement over time. - Keep up-to-date with industry best practices in call quality monitoring. - Facilitate and present regular quality review meetings with stakeholders. - Support process optimization initiatives by identifying areas for improvement in call handling. - Respond promptly to management requests for specific call evaluations or quality reports. - Help onboard new quality analysts and support their integration into the team. - Continuously refine and enhance quality criteria to align with business goals. - Utilize call recording software and analytical tools effectively. Qualification Required - Bachelors degree in Business Administration, Communications, or a related field. - Minimum of 2 years of experience in a quality assurance or analyst role within a BPO environment. - Proven experience with call evaluation and monitoring processes. - Strong knowledge of customer service principles and practices. - Familiarity with performance metrics and quality standards. - Excellent interpersonal and communication skills. - Proficient in data analysis and report generation. - Experience with quality assessment tools and software. - Ability to work independently and manage time effectively. - Detail-oriented with strong analytical skills. - Ability to provide constructive feedback and mentorship. - Strong organizational and multitasking abilities. - Ability to thrive in a fast-paced and dynamic environment. - Familiarity with CRM software and call center technology. - Certification in quality assurance or related fields is a plus. - Adaptability and willingness to learn new processes continuously.,