Middle East Client Service Manager (Travel & Tourism)

The Client Servicing Manager for the Middle East plays a crucial role in fostering and maintaining strong relationships with clients across the region. You will be required to effectively communicate the company's values and services to clients, ensuring their needs are promptly met. Acting as a liaison between clients and internal teams, you will need to understand clients" business goals, strategize solutions for client success, and enhance overall client satisfaction. Your in-depth knowledge of the company's offerings and understanding of the cultural and business practices of the Middle East will be essential for this role, as satisfied clients are key to the organization's growth and profitability in a competitive marketplace. As the Client Servicing Manager, your responsibilities will include developing and maintaining strong client relationships, acting as the primary point of contact for clients, collaborating with internal teams to meet client requirements, conducting regular client meetings, identifying upselling opportunities, delivering presentations to showcase the company's value proposition, analyzing client data, implementing retention strategies, managing project timelines, assisting in client onboarding, preparing client-related reports, facilitating training sessions, resolving client issues, ensuring compliance with contractual obligations, and staying updated on industry trends in the Middle East. To qualify for this role, you should have a Bachelor's degree in Business Administration, Marketing, or a related field, along with at least 5 years of experience in client servicing or account management. A proven track record of successfully managing client relationships, a strong understanding of the Middle Eastern market and cultural nuances, excellent communication skills in English (proficiency in Arabic is a plus), ability to work in a fast-paced environment, familiarity with CRM software, strong analytical and project management skills, collaborative work approach, negotiation skills, willingness to travel, effective time management, adaptability in diverse cultural settings, and the capability to develop creative solutions to meet client needs are essential qualifications for this role. Key Skills required for this position include communication skills, analytical skills, negotiation skills, cultural awareness, account management, CRM software proficiency, time management, cross-functional collaboration, client relationship management, project management, and analytical thinking.,