1023 Quality Monitoring Jobs - Page 5

As a Site Supervisor, you will be responsible for supervising daily site operations to ensure safety compliance and manage staff and timelines effectively. Your role will involve coordinating with clients and teams, monitoring progress and quality, and resolving any site-related issues that may arise. This position may require working full-time on a contractual or temporary basis. In this role, you will be entitled to benefits such as Provident Fund. The work schedule will involve rotational shifts, and you will be expected to work in person at the designated work location.,

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Lucknow Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 12000 NTH + PF & ESIC

As a Sales Manager at our organization, you will play a crucial role in increasing the sales of QR & Soundbox products through various channels to merchants across multiple locations. Your responsibilities will include growing distribution and market share in the assigned area of operations, ensuring visibility and accountability through extensive deployment of QR & Sound boxes, recruiting and managing a sales team, and planning market size and geographies for FSE. You will also be expected to coach and mentor team members, communicate plans effectively, monitor quality parameters, and conduct audits on acquisitions and sales. To succeed in this role, you must possess a high level of drive, initiative, and self-motivation. Experience in leading a team, being a graduate, and having a growth mindset are essential requirements. You should have excellent networking capabilities and be willing to travel extensively within your specified area. We believe in creating wealth for the right fit candidates and offer a unique opportunity to be part of India's largest digital lending story with over 500 million registered users and 21 million merchants in our ecosystem. Join us in our mission to bring half a billion Indians into the mainstream economy. Our success is driven by the collective energy and customer-focused approach of our team members. As the largest merchant acquirer in India, we are committed to democratizing credit for deserving consumers and merchants, and we invite you to be a part of this transformative journey. Qualifications: - Graduate/Post Graduate If you are ready to take on this exciting challenge and contribute to our goal of financial inclusion and empowerment, we welcome you to apply for the Sales Manager position and become a key player in shaping the future of digital lending in India.,

As a Site Supervisor, you will be responsible for overseeing the day-to-day operations of the construction site. Your key duties will include managing health and safety protocols, supervising construction workers, monitoring the quality of work, and evaluating equipment usage. Effective time management skills will be essential in ensuring the smooth functioning of the site. We welcome applications from freshers, as well as individuals with qualifications such as ITI, Diploma, or B.Tech. This is a full-time and permanent position suitable for candidates who are eager to kickstart their career in the construction industry. The ideal candidate should have a Bachelor's degree and at least 1 year of work experience in a related field. A willingness to travel up to 25% of the time is preferred for this role. The work location will be on-site.,

As the School Administrator, you will be responsible for a wide range of tasks to ensure the smooth functioning of the school. Your administrative duties will include providing support to the principal, managing the school budget, ordering textbooks and supplies, planning emergency drills, handling student discipline, meeting with parents, addressing health and safety concerns, and enforcing school rules. In addition to your administrative responsibilities, you will also have teaching duties. You are expected to lead by example by demonstrating high-quality teaching practices, ensuring that your teaching is backed by subject expertise, keeping the school's curriculum up to date, and monitoring the quality of teaching, learning, and assessment. Furthermore, as a School Administrator, you will take on leadership responsibilities by working closely with the principal to develop and execute the school improvement plan, overseeing daily operations, managing the performance and professional growth of staff, leading specific whole-school strategies and policy areas, and acting as the principal's deputy in their absence. Additionally, you will serve as a liaison between the school and the community, assist in supervising staff and students, and facilitate communication between staff, students, and families. Your role will be pivotal in maintaining a positive and productive school environment that nurtures the growth and development of all individuals involved.,

Skill required: Quality Checks - Operational Audit & Compliance into Insurance Designation: Quality Assurance Analyst Qualifications: Any Graduation Years of Experience:3 to 5 years

Job Summary: We are looking for a friendly, empathetic, and detail-oriented Customer Support Specialist to join our team. You will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate will be patient, a great communicator, and dedicated to resolving customer problems efficiently. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat, or social media. Resolve product or service issues by clarifying customer complaints, determining the cause, and providing solutions. Document customer interactions accurately in the CRM system. Collaborate with internal teams such as Sales, Technical Support, and Product to ensure customer satisfaction. Follow up with customers to ensure their issues are resolved satisfactorily. Provide feedback to the company on recurring customer issues and suggest improvements. Maintain a strong knowledge of products and services to provide accurate information. Assist with creating and updating customer support documentation and FAQs.

Role & responsibilities To ensure adherence to company standards, regulatory norms, and customer expectations by conducting regular audits and inspections across all stores. The role is critical in identifying deviations in SOPs, hygiene, food safety, and environmental and social governance (ESG) practices, while driving a culture of continuous quality improvement. Preferred candidate profile Conduct regular planned and surprise audits across stores using standardized checklists. Cover all operational areas: sales floor, backroom, cold storage, receiving bay, staff hygiene, and customer service zones. Capture ratings, photographic evidence, and remarks to support findings. Verify strict adherence to Standard Operating Procedures (SOPs) across departments. Check implementation of merchandising storage and pest control. Monitor food safety standards including FSSAI guidelines, expiry checks, temperature logs, and cleanliness. Ensure hygienic practices are being followed for perishables, bakery, dairy, and fresh produce. Highlight non-compliance areas and suggest actionable recommendations. Maintain comprehensive audit reports, dashboards, and compliance scores. Submit periodic quality summaries for leadership review. Assist in training store teams on SOPs, hygiene practices, and food safety standards. Raise awareness about quality culture and zero tolerance for lapses. Review ESG-related practices such as waste segregation, plastic-free initiatives, energy efficiency, and employee welfare.

Leading BPO in CHENNAI Hiring for Sr Quality Analyst International Voice Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) • Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation • Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes • Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies • Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) • Contribute to maintaining forms and legends documents • Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Mail your cv at simmi@hiresquad.in or call a 8467054123

Project description We are seeking experienced AI Agents to support the design and deployment of an AI-driven Regulatory Horizon Scanning solution. These roles focus on leveraging Artificial Intelligence (AI), Natural Language Processing (NLP), and advanced analytics to automatically monitor, interpret, and analyse regulatory updates across multiple jurisdictions. Successful candidates will help the bank anticipate regulatory change, assess downstream reporting impacts, and provide actionable insights for Compliance, Risk, and Finance functions. Responsibilities Regulatory Horizon Scanning Continuously monitor global and regional regulatory bodies for new and updated regulations, consultation papers, and guidance. Build and optimise AI-enabled pipelines to ingest and process structured and unstructured regulatory publications. Automate the classification of regulatory documents using NLP, LLMs, and machine learning to identify topics, obligations, timelines, and impacted regulations. Regulatory Analysis & Impact Mapping Extract obligations and key data requirements from regulatory texts, speeches, consultation papers, and technical standards. Map regulatory changes to the bank's reporting frameworks/reporting solution and internal policies. Support impact assessments for upcoming regulations such as Basel III/IV, EMIR Refit, MiFID II, SFTR, IFRS 9, IREF, ESG, and climate risk reporting. AI Solution Development Train, fine-tune, and validate NLP/GenAI models to improve regulatory document interpretation and summarisation. Build AI agents capable of summarising regulatory updates, highlighting key changes, and recommending next steps. Design automation workflows for regulatory monitoring, impact assessment, and stakeholder notifications. Integrate AI agents with data warehouses, data lakes/lakehouses, and regulatory reporting systems to ensure seamless consumption of regulatory intelligence. Collaboration & Stakeholder Engagement Work with Regulatory Reporting, Compliance, Risk, Legal, and Data Governance teams to contextualise regulatory changes. Present regulatory insights, thematic trends, and recommended actions to senior stakeholders and governance forums. Continuous Improvement Implement feedback loops to refine AI models and improve accuracy over time. Explore emerging AI/ML, GenAI, and knowledge graph techniques to enhance regulatory monitoring. Establish performance metrics (precision, recall, timeliness, false positive/negative rates) to ensure solution effectiveness. Skills Must have 6-10+ years of experience in financial services, regulatory reporting, compliance, or RegTech projects. Prior experience implementing AI-driven regulatory change monitoring or regulatory technology platforms. Exposure to automation frameworks (RPA, workflow orchestration) to streamline regulatory processes.

Role Description The Level 1 Reviewer are primarily responsible for the appropriate review, confirmation and decision-taking on stopped messages to confirm mismatches for release from the transaction filtering process (first level review) in line with applicable Sanction regulations and the Banks policies and procedures. Your key responsibilities Responsibilities includes Support the Level 1 team lead in protecting DB from legal, regulatory and reputational risk with regard to business involving sanctioned entities and / or countries. Ensure diligent review and confirmation of transactions that require escalation to a Level 2 investigator and decide on these in full compliance with the applicable Sanctions regulations and the banks policies and procedures. Execute internal control checks as defined in the KOP documentation and Embargo control framework documents governed by AFC Embargo. Support any applicable reporting obligations to the competent authorities with respect to transaction handling. Convert timely the update of the relevant embargo lists in respective filtering systems implement the data to central and decentralized tools in GT and Operations. Support CoC Regulatory Filtering team on the adoption of new clients. RTB focus Primarily review stopped messages and take a decision on them (either pass or investigate), based on limited set of rules provided and maintained by AFC. Record rationale for decision from pre-defined set of options. Seek feedback from more senior investigators/reviewers, where their decisions fail the four-eye control. Provide support feedback loop and filter optimization by identifying repeat mismatches to propose e.g. Good Guys. Use user access privileges only for authorised purposes; actively safeguard sensitive and confidential information. Training & Development Participate Trainings such as on HotScan, Sanctions policies, L1 procedures, specific payment types, including structure / form of messages. Your skills and experience Familiarity with the Sanctions & Embargo Knowledge of Swift / Payments Risk and Regulatory Knowledge of Payment Cycle Educated to Bachelors degree level or equivalent qualification/work experience.

About The Role Skill required: Record To Report - Balance Sheet Account Reconciliations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Posting journal entries, preparing balance sheet reconciliations, reviewing entries and reconciliations, preparing cash forecasting statement, supporting month end closing, preparing reports and supports in audits.Involves balancing all balance sheet accounts against sub-ledger or other non-general ledger based source data to verify whether the balance sheet accounts are in balance with the source system feeding the general ledger. Differences which arise are addressed as reconciling items. You will be aligned with our Finance Operations vertical and will be helping us in determiningfinancial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. The team aligns Finance with Business Strategy in order to maximize operational efficiency and effectiveness by harnessing the power of robotics to accelerate transaction processing, with AI to provide analysis and commentary and machine learning deployed for matching and reconciliations This team is responsible for leading the transformation agenda for our clients by helping themImprove finance function performance within the context of their organizations strategies. What are we looking for? Record To ReportAbility to work well in a teamCommitment to qualityWritten and verbal communicationAbility to manage multiple stakeholdersAbility to meet deadlines Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibilityYou will need to create solutions in situations which requires an in-depth analysis/evaluation of variable factorsThis will require alignment to strategic direction set by senior management when establishing near-term goalsYour primary interaction will be with senior management at a client and/or within Accenture,involving matters that may require acceptance of an alternate approachSome latitude in decision-making is involved, you will act independently to determine methods and procedures on new assignmentsYou will need to flag risks to clients and Accenture stakeholders and propose action plans where neededYou will need to have an innovative mindset to identify improvement opportunities to optimize processes, decrease costs and increase client valueDecisions that you make in this role will have a major day to day impact on area of responsibilityYou will be managing medium - large sized teams and/or work efforts at a client or withinAccentureYou would require transformation mindset and eye for identifying automation/processimprovement opportunities.Please note this role may require you to work in rotational shifts Qualification Any Graduation

Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143 Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Key Qualifications: Conduct call monitoring, audits, and quality checks across voice/email/chat to ensure compliance and service excellence. Create and manage advanced Excel dashboards, MIS reports. Identify process gaps, lead root cause analysis, and recommend improvement initiatives. Collaborate with training and operations teams for calibrations, feedback, and agent coaching. Drive strategic project planning, workflow enhancements, and performance reporting. Prepare executive-level presentations and documentation to support business objectives. Leverage Google Suite and strong analytical skills to deliver actionable insights and process improvements.

Job Description: As a Process Coach - Coding at Omega Healthcare Management Services Private Limited in Chennai-I, Tamil Nadu, you will play a crucial role in ensuring the quality requirements are met from both process perspective and targets. Your responsibilities will include effectively training new joiners on Medical Coding concepts following the guidelines, monitoring trainees" productivity and quality output per OJT glide path/ramp up targets, providing structured feedback, educating on client specs and guidelines, updating on the latest coding aspects, conducting one-on-one sessions on repeated errors, passing on QC feedback to trainees, and assisting Team Leads in early confirmation of trainees by sharing valuable inputs. Job Specification: To excel in this role, you must have a minimum of 3 years of professional and relevant experience in Medical Coding with a specialty in Surgery. You should have extensive coaching and training experience as per the defined process, a variant training and coaching strategy, and hold a Coding Certification like CPC, CCS, COC, AHIMA. Any graduate is eligible for this position. Shift Details: General Shift / Day Shift Work Mode: Work From Office (WFO) Note: This job opportunity requires someone with a strong background in Medical Coding, a passion for training and coaching, and a commitment to maintaining high-quality standards in a fast-paced environment. If you meet the qualifications and are ready to take on this rewarding challenge, we encourage you to apply before the closing date on 31 May 2025.,

The PitchBook Private Markets team performs web-based research and utilizes technology tools to capture hard-to-find data on private capital markets, including private equity (PE), venture capital (VC) and mergers and acquisitions (M&A). This information allows PitchBook’s customers such as venture capital firms, private equity firms, limited partners, investment banks, law firms, and accounting firms to discover emerging companies, conduct research on potential investment opportunities, and gain a competitive edge in investment decision-making and negotiations. The QA specialist is responsible for ensuring that all production processes are controlled and monitored for quality and compliance. The position will be responsible for performing quality audits and assurance reviews of the processes. Responsibilities: Conduct data quality checks and develop action plans to ensure data reliability, completeness, and consistency. Keeping abreast of the latest methodology updates and trends in data quality analysis. Provide floor support and respond to researcher’s queries in a timely manner. Conduct error spread analysis for ramping researchers. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Work closely with stakeholders in Mumbai and Kolkata on weekly/monthly basis. Requirements: Understanding PitchBook’s research methodologies. Strong domain knowledge and thorough knowledge of private markets ecosystem. Good communication skills, both verbal and written. Meticulous attention to detail. Strong analytical and innovative thinking. Ability to work both independently and in a team environment as well. Dedication to continuous process improvement Willing and flexible to work on UK shift and Indian holidays. Qualifications: Master’s/Bachelor’s degree, preferably in Accounting, Commerce, Economics, Engineering, Finance, Liberal Arts, Management or Science 2+ years of professional work experience; prior QA or similar experience in private markets would be a plus. Flexibility with multiple processes and always endeavor to complete all workflows with high quality. Strong communication skills, both verbal and in written materials for effective inter-office correspondence Proficiency in Microsoft Suite, especially Excel, and other project management tools such as Asana

The PitchBook Private Markets team performs web-based research and utilizes technology tools to capture hard-to-find data on private capital markets, including private equity (PE), venture capital (VC) and mergers and acquisitions (M&A). This information allows PitchBook’s customers such as venture capital firms, private equity firms, limited partners, investment banks, law firms, and accounting firms to discover emerging companies, conduct research on potential investment opportunities, and gain a competitive edge in investment decision-making and negotiations. The QA specialist is responsible for ensuring that all production processes are controlled and monitored for quality and compliance. The position will be responsible for performing quality audits and assurance reviews of the processes. Responsibilities: Conduct data quality checks and develop action plans to ensure data reliability, completeness, and consistency. Keeping abreast of the latest methodology updates and trends in data quality analysis. Provide floor support and respond to researcher’s queries in a timely manner. Conduct error spread analysis for ramping researchers. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Work closely with stakeholders in Mumbai and Kolkata on weekly/monthly basis. Requirements: Understanding PitchBook’s research methodologies. Strong domain knowledge and thorough knowledge of private markets ecosystem. Good communication skills, both verbal and written. Meticulous attention to detail. Strong analytical and innovative thinking. Ability to work both independently and in a team environment as well. Dedication to continuous process improvement Willing and flexible to work on UK shift and Indian holidays. Qualifications: Master’s/Bachelor’s degree, preferably in Accounting, Commerce, Economics, Engineering, Finance, Liberal Arts, Management or Science 2+ years of professional work experience; prior QA or similar experience in private markets would be a plus. Flexibility with multiple processes and always endeavor to complete all workflows with high quality. Strong communication skills, both verbal and in written materials for effective inter-office correspondence Proficiency in Microsoft Suite, especially Excel, and other project management tools such as Asana

Achieving & exceeding Business goals and targets for Commercial Vehicle Finance. Managing & grooming of the team to achieve their respective targets Duties and Responsibilities Achieving & exceeding Business goals and targets for Rural Two Wheeler Loans Creating a strong & compliant sales culture to drive business. Sales Force Management, data management and efficient use of call center leads Dealer visit along with sales manager/FOS Portfolio management 99% zero bucket collections Maintaining FEMI at 9% across location & span Monthly 5 days location travel Ensure teams adherence to sales governance & compliance processes Adherence to customer delivery TAT Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work. Recruiting and Retaining high performers. Team management & Grooming of the team to achieve their respective targets Managing the Delinquency of the business sourced to ensure health of portfolio Excel & power point presentation knowledge & s Daily review with ABSM regarding projections / activity plan for the day Reviews with ABSM on projection verses delivery daily, to spur planning for the next day Ensures execution of the defined activity plan for customer visits by the team during the day Assists in Collections in HTS cases for buckets X and 1, as well as higher buckets Provides feedback to under-performing team members - seeks to understand causes, to provide timely and appropriate inputs and support Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant Resolves issues regarding documentations Decides on approaching customers of risk-prone geographical areas and profiles, and to stop approaching specific profiles, based on delinquency patterns Plans for business expansion - identifies and maps new areas, including fraud likelihoods, derives projections; Shares and discusses with branch teams and ASSCs - takes inputs to make action plans clear; Shares projections, action plans and budgets with RSM, seeking approval Cascades finalised plans received from RSM to the team - derives aligned short-term performance benchmarks such as DRR; Plans with team to achieve them Periodically monitors team on productivity metrics, and assists in resolving their issues; Monitors month on month productivity, WIRR, Insurance penetration, CC and CW lead penetration Shortlists from among initial candidate lists, makes recommendations of known candidates; Conducts initial interview with shortlisted candidates, providing comments as per format, and recommendations Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance review per team member, providing feedback for their improvement 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Team Management Retention of front line sales force Maintaining consistent delivery of high performance Attrition (on roll & off roll) Required Qualifications and Experience Education Graduation / MBA Experience & s Graduation with 6 to 8 years and MBA with 3-4 years of relevant experience Demonstrated success & achievement orientation. Strong analytical s to drive channel performance and drive profitability Strong bias for action & driving results in a high performance environment. People & Relationship Management s Excellent Communication and Negotiation s Affirmative in nature, Strong Leadership s, Clarity of thought and perseverance.

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Role & responsibilities Responsible for creating a robust Quality structure that is aligned to the business, compliance & operational requirements, Responsible to ensure the required number of evaluations i.e., Quality, CSAT, Complaints etc. are completed as agreed with operations and Clients Administers the feedback and Coaching process is documented and in line with the compliance and operational requirements In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Report performance and statistics through daily and weekly reports submitted to the Quality Team and Operations. Ensure that regular Gauge RNR & Calibrations are conducted with Internal operations team to maintain level of knowledge of the supervisory staff Ensures that all relevant staff understand the compliance expectations, Quality guidelines and Complaints management processes Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis. Prepare/reviews reports based on the quality scores of the advisors. Provide analysis on areas of opportunity and action plans to improve performance Ensures there is a thorough audit mechanism to gauge effectiveness of Quality monitors. Monitors completed need to be within the given level of variance set by the business/clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Administers shift timings & leaves for the Quality team in line with operational and client requirements Responsible to create presentations displaying metric performance/strategic initiatives/Updates as and when required Expected to attend and represent WBR/MBR with clients/operations for respective processes as and when delegated by respective managers Needs to ensure that Quality certifications / recertification is completed as agreed with operations / clients Ensures respective Quality Analysts complete their monthly activities i.e. Quality Calibration, Process Knowledge Test, Gauge RNR & any other activity required for the specific process. Participates in Process Level Con calls with Clients & Operations to understand requirements leading to actions that meet the process requirements & client expectations Ensuring that regular updates and reports are sent to the Operations Team (Operations Manager, Team managers, Team Leaders) & respective Stakeholders Preferred candidate profile :international customer support

Field Manager - Domestic Sales | Trade- CV | 5 years | Jaipur, Mumbai Roles & Responsibilities Accountable for achieving annual sales goals through the acquisition of new customers and expansion of business within the existing customer base across the assigned geographic territory. Develop and execute sales and growth strategies to generate new revenue opportunities while managing existing accounts to meet and exceed sales and marketing objectives. Schedule appointments and meet regularly with doctors, hospital administrators and other key stakeholders to expand market share. Conduct product presentations, demonstrations and promotional activities to build awareness and drive adoption of surgical solutions. Build and maintain strong, consultative relationships with customers and channel partners, ensuring trust and long-term engagement. Maintain an active pipeline of opportunities sufficient to meet revenue goals and ensure timely reporting of opportunities, forecasts and competitive intelligence. Collaborate with internal teams (development, manufacturing, quality, clinical affairs and leadership) to align customer needs with corporate capabilities. Prepare accurate proposals and quotations, negotiate contracts and close deals at both tactical and executive levels. Monitor ongoing customer programs, manage engagement activities and ensure high levels of satisfaction. Stay updated on market trends in the medical device and cardiovascular surgery segment to identify new opportunities and maintain a competitive edge. Complete administrative responsibilities, including claims, expense reporting and submission of activity reports through internal systems. Review sales performance against objectives and recommend adjustments in strategy or territory coverage as needed.

Position Summary As a key player in the Total Quality Management team, you will spearhead initiatives that will ensure uniformity across all training programs and designing appropriate training curriculam to include community policies and other client-customed policies for strategic training initiatives like meeting project deliverables in a timely manner. As a leader, youll also be expected to foster beneficial communication within our training and policy team and with our clients training and policy team. Education and Abilities: Minimum of 5+ years of training and quality experience in the Operations environment. Proven problem-solving and leadership abilities, with the capacity to steer cross- functional teams in a collaborative and fast-paced environment. Creative thinker who is attentive to detail. Inspired and sponsor of critical guidelines and process changes and overall change management. Excellent communication, consulting, influencing and interpersonal skills. Embracing diverse, multicultural global teams. Analytic problem solving and grit mindset focused on delivering results. Naturally empathetic and excel at building long-term relationships. Roles and Responsibilities: Providing a periodic overview of the Training teams performance, including an evaluation of the team based on their KPIs and all relevant training-related metrics. This should include the assessment of all Training Dialogue Road Map (DMR) metrics of all sites. Developing and continuously improving training workflow and strategies across diverse subject areas and data types to help enrich the data annotation capabilities (fluency, coherence, and agreement). Manage and maintain uniformity in all aspects of the training programs including planning, design, development, implementation, delivery and evaluation. Oversee the collaboration within the training team in identifying appropriate training curricula that will ensure accomplishment of project deliverables. This includes accurate and timely data collection by the trainers and the proper execution of the training curricula. Conducting root cause analysis to validate new-hire performance during the onboarding stage. Identify knowledge gaps in the mid and low quartiles to effectively devise a targeted training technique and recommend improvements for training materials and policies.

Its fun to work in a company where people truly BELIEVE in what they are doing! Were committed to bringing passion and customer focus to the business. The position is responsible for managing day to day operations and execution of programs. Supervises multiple Sr. / Team Leads (4 8 direct reports). Responsible for operations performance, client satisfaction and program metrics. Based on program size, may oversee a single LOB or multiple programs. Analysis - Manages call center operations by means of reviewing and analyzing reports, records, and data to ensure that all quality, efficiency, and productivity standards/targets are met. Description of the metrics may change as per client directives and are available on Operations Performance Expectations. Reporting - Analysis of reports rooting from several sources (whether client-based or internallygenerated reports) is essential in the day-to-day functions of a CRM. A CRM is expected to be highly keen on the details provided & hold Operations and/or other departments accountable to take actions on areas needing improvement. A CRM is expected to deliver such reports to external clients and/or internal business leaders. Goal-Setting - Sets operational goals and business objectives. When needed, translates these goals into actionable items from Group/Shift Managers down to Team Manager (line supervisor) level. This includes setting or recommending topics for pre- and/or post-shift meetings / huddles with respective groups discussing goals, trends, action plans, among other announcements; including checks & balances (i.e. check for understanding). Strategies Assists the Operations Director in developing long term sales and quality strategies including ongoing needs, assessment, and feedback from Operations and Quality Monitoring processes. Processes - Monitors calls and provides feedback to Operations Manager/Director; Group Managers and Team Managers using program s approved processes (i.e. Tri-Level Coaching process, etc.) and forms (i.e. Call Observation / Looping Form) Discipline Maintains a strict form of discipline at all times, in terms of processes and policies. At times, may implement corrective actions to address performance gaps and analyze trend data to coach group Managers and Team Managers to attain goals and objectives, through the Operations Manager. Specific follow-through activities are also required. This includes A-Bay Programs, Performance Improvement Plans, etc. Communication - Communicate program activities and plans to the Operations Manager and/or the entire operations team. Plans include: Leadership Specific Changes (i.e. partner changes, Sales Briefs or Leadership News Briefs, etc..); Business Strategy Changes (i.e. Closing Tactics, Gift Cards provided to customers, etc.); Internal-VXI Development (i.e. HR Policies / Memos), etc. The CRM must also have a clear understanding of the business as well and the events related to the company. Client-Dealing - Conducts interactions and regular communication with the client; in partnership with the Client Services and Operations Director. Interactions include (not limited to): client call calibration, performance rankings and reviews, daily summaries, among others. Meeting deadlines for client requirements is a must. Performance Management Helps the Operations Director/Manager in conducting performance reviews as well, finds root cause and recommends action plans to solve performance gaps at any level. Performance Items include key metrics: Close Rate, Advance Product Take Rate, Package Penetration, AHT, Quality, among others. Performance reviews can take place in the form of formal scorecard reviews or one-on-one sessions, as needed If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

Position Summary As a key player in the Total Quality Management team, you will spearhead initiatives that will ensure uniformity across all training programs and designing appropriate training curricula to include community policies and other client-customed policies for strategic training initiatives like meeting project deliverables in a timely manner. As a leader, youll also be expected to foster beneficial communication within our training and policy team and with our clients training and policy team. Education and Abilities: Degree in PhD Linguistics. Excellent English writing skills. Excellent verbal and written communication. Strong understanding of grammar, syntax, and semantics. Minimum of 5+ years of training and quality experience in the Operations environment. Proven problem-solving and leadership abilities, with the capacity to steer cross- functional teams in a collaborative and fast-paced environment. Creative thinker who is attentive to detail. Inspired and sponsor of critical guidelines and process changes and overall change management. Excellent communication, consulting, influencing and interpersonal skills. Embracing diverse, multicultural global teams. Analytic problem solving and grit mindset focused on delivering results. Naturally empathetic and excel at building long-term relationships. Roles and Responsibilities: Providing a periodic overview of the Training teams performance, including an evaluation of the team based on their KPIs and all relevant training-related metrics. This should include the assessment of all Training Dialogue Road Map (DMR) metrics of all sites. Developing and continuously improving training workflow and strategies across diverse subject areas and data types to help enrich the data annotation capabilities (fluency, coherence, and agreement). Manage and maintain uniformity in all aspects of the training programs including planning, design, development, implementation, delivery and evaluation. Oversee the collaboration within the training team in identifying appropriate training curricula that will ensure accomplishment of project deliverables. This includes accurate and timely data collection by the trainers and the proper execution of the training curricula. Conducting root cause analysis to validate new-hire performance during the onboarding stage. Identify knowledge gaps in the mid and low quartiles to effectively devise a targeted training technique and recommend improvements for training materials and policies.

Bachelors degree (Law / Commerce / BBA preferred) 24 years experience in a US MNC Strong skills in Data Analysis, MS Office & Problem-Solving Knowledge of CAPA, RCA, FMEA & Quality Audit tools Email, Salesforce, Jit Bit, RAGIC Health insurance Provident fund