Deputy Manager Quality (Voice) - Bangalore

Golden Opportunities

8 - 16 years

9 - 11 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

root cause analysis team management quality management six sigma quality stakeholder management qc tools 7qc rca call monitoring call quality quality monitoring call audit quality assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities :

Lead the Quality Assurance team to achieve high-quality services.
Conduct regular call audits, root cause analysis, and quality monitoring to identify areas for improvement.
Develop and implement effective quality control processes.
Collaborate with stakeholders to resolve issues related to call quality, customer satisfaction, and process improvements.
Implement Six Sigma Quality methodologies to enhance efficiency.
Manage teams effectively to achieve organizational goals.

Job Requirements :

Strong knowledge of QC tools like 7QC, Six Sigma Quality methodologies, RCA, and Ishikawa Diagram.
Excellent team management skills with the ability to lead cross-functional teams.
Experience in Call Monitoring, Call Quality, and Stakeholder Management is required.
A strong understanding of Root Cause Analysis and Quality Management principles is essential.
Ability to work in a fast-paced environment and adapt to changing priorities.

Interested candidate can share updated resume to brindha@gojobs.biz

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