Experience RequirementMinimum 6 years in an international BPO/KPO, with at least 4+ years in a Virtual Assistant role.Core Responsibilities Calendar management, travel booking, and expense tracking.Preparing timely and accurate MIS reports (weekly/monthly).Handling client/vendor calls and writing professional emails.Managing operational documents and ensuring task accuracy.Prioritizing tasks effectively.Skills & QualificationsGraduate or Postgraduate (50%+ aggregate mandatory).Excellent verbal & written communication skills.MS Word, MS Office, and Excel proficiency.Ability to work with high accuracy & consistency.Working Conditions Rotational shifts (US shift: 6 PM 2:45 AM | UK shift: 3 PM 11:45 PM).Hybrid model (1 week WFH per month).Open to women returning from a career break (sabbatical candidates welcome)

Experience :• 2-4 Years of Transaction Monitoring experienceJob Description :• Analyze transaction activity and KYC information and conduct due diligence research in supportof investigations and make a recommendation to close an alert or send it to AML investigationsfor further review.• Document investigations in written narrativesEssential Hiring Skills: Good communication (Written English). Prior experience working with transaction reviews, AML Investigations Excellent written and oral communication skills Demonstrated strong attention to detail. Experience collecting, interpreting, updating and organizing dataRole & responsibilities Preferred candidate profile Perks and benefits

Team & Queue Management:- Handling queues and making sure that tasks are completed within dedicated timelines.- Handling a team of OP1s and ensuring compliance, monitoring utilisation and also help in addressing blockers or queries.Computer applications i.e. MS Office and on-line toolsStrong interpersonal & influence management skills and decision making skillsStakeholder Management: Act as the primary point of contact for cross-functional teams.Collaborate effectively with team leads and stakeholders to resolve issues.Documentation and Reporting: Create detailed documentation for processes, tools, and user queries.Maintain a record of stakeholder communications and deliverables.Adaptability: Stay updated with the latest tools, technologies, and methodologies to enhance operational efficiency.