1470 Quality Monitoring Jobs - Page 2

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose This position is open with Bajaj Finance ltd. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Responsible for support to Rural €˜Branch service & cashier Ensuring policy adherence and meeting the KPIs at branches Ensuring adherence to Process & Policies QA for the request tagged in CRM & receipt updated in FinnOne / Pennant by Branch cashiers Provide Feedback to branch users on error & improving the ac...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

Job Purpose Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development. Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with Integrity Duties and Responsibilities Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities. Achieving & exceeding Busin...

The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards. • Key Responsibilities • Develop, implement, and maintain a Quality Assurance (QA) framework for the call centre. • Monitor inbound and outbound calls, chats, and emails to ensure service quality, compliance, and adherence to scripts/processes. • Conduct regular audits and provide actionable feedback to agents and team leaders. • Collaborate with training teams to design coaching and development programs based on qua...

We are looking for a skilled Team Leader to join our team in the wedding industry, with 3-7 years of experience. The ideal candidate will have a strong background in event planning and management. Roles and Responsibility Manage and coordinate weddings, ensuring timely completion and exceeding client expectations. Lead and motivate a team of planners and coordinators to achieve high-quality results. Develop and implement effective event plans, including venue selection, catering, and entertainment. Coordinate with vendors and suppliers to ensure seamless execution of events. Conduct site visits and inspections to ensure compliance with safety and quality standards. Analyze event feedback and...

We are looking for a highly skilled and experienced professional to join our team as a Royal Service (Operator) - Executive in the Fairmont company. The ideal candidate will have 1-6 years of experience in the hospitality industry, preferably in hotels and restaurants. Roles and Responsibility Manage and coordinate daily operations to ensure seamless service delivery. Develop and implement strategies to enhance customer satisfaction and loyalty. Collaborate with cross-functional teams to achieve business objectives. Analyze customer feedback and suggest improvements. Maintain high standards of quality and consistency in all services provided. Identify and mitigate potential risks or issues i...

Job description We are seeking a dynamic and experiencedBusiness Process Analystto join ourCustomer Information Management (CIM)team. This role is pivotal in ensuring the smooth execution of daily operations, managing team resources, handling escalations, and driving continuous improvement initiatives. The ideal candidate should be proactive and self-motivated, passionate about process excellence, and capable of fostering strong partnerships across global teams. Major Responsibilities Team Leadership Resource Management Lead and mentor a team of Business Process Analysts. Allocate tasks effectively and ensure optimal resource utilization. Act as the first point of contact for team members fo...

You will be responsible for monitoring and evaluating calls to assess agent performance and customer interactions, identifying trends, and areas for improvement. You will also provide constructive feedback and coaching to agents, conduct training sessions, and work with team leads to develop performance improvement plans. Your role will involve ensuring adherence to company policies, procedures, and industry regulations, maintaining accuracy in scripts and call flows, identifying non-compliance issues, and suggesting corrective actions. Additionally, you will generate reports on quality scores, trends, and agent performance, analyze customer feedback and complaints, and recommend process imp...

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Why this role? KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KONE India, as a Process Agent(as Recruiter) What...

Interested Candidates can directly come for the F2F Interview at the given address- Unit no-508,5th floor,welldone techpark Sector-48,Gurgaon, Haryana Quality Monitoring & Audit: • Conduct daily audits of agent calls and emails to ensure compliance with quality standards and internal procedures. • Identify process gaps and performance issues, document and report findings. • Develop quality scorecards, audit reports, and performance dashboards. • Collaborate with operations to implement corrective actions and continuous improvement initiatives. Training & Development: • Design and deliver internal training programs for new and existing agents. • Conduct refresher trainings based on audit find...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

We are looking for a proactive and experienced Manager - Quality Electrical Engineer to join our team. The ideal candidate will have 7+ years of experience in ensuring the quality and performance of electrical products and systems, specifically in electrical engineering and testing processes. This role will involve both hands-on and analytical work to ensure the highest standards of product quality, compliance, and reliability in the electrical domain. Job Title: Manager - Quality Electrical Engineer Location: Site (Gurugram) Experience: 7+ Years Department: Quality Assurance / Electrical Engineering Key Responsibilities: Quality Control & Assurance : Develop and implement quality assurance ...

Job Title: Quality Analyst Sales Process Company: Cognizant Technology Solutions Location: Hyderabad Work Mode: Work from Office (5 Days a Week, Weekends Off) Shift: Rotational (Day & Night Shifts AMER/EMEA/APAC Regions) Experience Required: 4 to 8 Years Employment Type: Full-time, Permanent Job Summary The Quality Analyst is responsible for meticulously monitoring, evaluating, and scoring the sales interactions and processes executed by the outbound sales team. The role involves providing detailed, objective feedback to sales professionals and management to ensure high-quality consultative selling, process compliance, and accuracy ultimately driving superior customer experience and increase...

The Indian Hotels Company Limited is looking for Duty Manager to join our dynamic team and embark on a rewarding career journey Overseeing the day-to-day operations of the business Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources Ensuring that all operational procedures are followed and that health and safety standards are maintained Monitoring inventory levels and ordering supplies as needed Maintaining accurate financial records and preparing reports on operations, sales, and expenses Assisting in the planning and execution o...

Design, build, and optimize scalable data pipelines and ETL workflows on Databricks. Architect and implement data lakehouse solutions integrating Databricks with Azure Data Lake, Azure Synapse, and other Azure services. Ensure security, compliance, and governance of data platforms, including RBAC, Unity Catalog, and data lineage. Implement data quality, monitoring, and performance optimization strategies across large-scale datasets. Define and enforce best practices for Databricks development, deployment, and CI/CD automation . Troubleshoot and resolve issues related to Spark jobs, cluster performance, and data pipelines. Mentor junior engineers and contribute to technical leadership and arc...

Globiva is Hiring Quality Analyst (Insurance Sales Process) Location: Sector 18, Gurgaon Process: Insurance Sales (Voice Process) Working Days: 6 Days (1 rotational off) Shift: Day Shift Job Description: We are looking for an experienced Quality Analyst to join our Insurance Sales process at Globiva. The ideal candidate should have a strong background in sales call auditing, 7 QC tools, and call calibration to ensure high-quality performance across the team. Key Responsibilities: Conduct call audits to assess quality and compliance in the Insurance Sales process. Identify errors, improvement areas, and provide constructive feedback to agents. Participate in calibration sessions with operatio...

Quality Analyst Location: Gurgaon Role Summary: We are looking for an experienced and detail-oriented Quality Analyst to join our team in Gurgaon. This role focuses on ensuring consistent quality standards and performance across operations, identifying improvement opportunities, and collaborating with multiple teams to maintain and elevate service delivery. The ideal candidate will have a strong background in BPO or contact center operations, with specific expertise in monitoring, coaching, and implementing quality improvements. What You Will Be Doing: Quality Goal Execution: Transform quality objectives into actionable daily tasks for teams, ensuring consistent performance and zero errors. ...

Role and Responsibility : 1. Understand the Product/Service: - Learn everything about what you're selling. Know its features, benefits, and how it solves customer problems. 2. Build Communication Skills: - Practice clear and confident speaking. Focus on tone, pace, and clarity. Listening skills are equally important. 3. Know Your Audience: - Research your target demographic. Understand their needs and how your product fits into their lives. 4. Develop a Script: - Create a flexible script that covers key points but allows for natural conversation. Personalize it as needed. 5. Handle Rejections Gracefully: - Not every call will end in a sale. Learn to accept rejection and use it as a learning ...

In this role, you will: Use data research capabilities to translate business problems and data needs into low complexity analyses and recommendations Develop standard and customized reports or ad hoc analyses to be leveraged for recommendations Provide updates to project logs, monthly budget forecasts, and contribute to monthly newsletters or operations reviews Participate in projects including assisting systems support group with design, programming, research, testing, and implementation aspects Assist in troubleshooting and problem solving with respect to production or issuance issues Assist with developing departmental and division procedures, policies, and controls to maintain the accura...

Torque Communications Pvt Ltd is looking for Management Trainee to join our dynamic team and embark on a rewarding career journey Shadow and work with experienced managers and leaders to gain an understanding of the roles Participate in projects and initiatives to demonstrate competence and add value to the organization Provide support to managers and teams, as needed Attend meetings, conferences, and other training events to expand knowledge and network with other professionals Evaluate and analyze business operations, identify areas for improvement, and make recommendations for changes Strong commitment to learning and professional development and be open to feedback and constructive criti...

About The/Nudge: The/Nudge is an action institute building resilient livelihoods to alleviate poverty. We work with women, farmers, tribals and youth on rural development, agriculture, skilling and economic inclusion, along with 15+ central and state government partners. Our economic inclusion journey for 25 million Indians, has reached 10 states with $250M of government funding to cover 1.25M people. Our incubator, accelerator and grand challenges have supported 200+ social entrepreneurs including 17 Forbes 30U30, 3 EarthShot Prize winners, 1 Time Magazine cover and more. Set up with support from 90+ eminent philanthropists, 40+ corporates and 15+ foundations including Gates, Mackenzie Scot...