1023 Quality Monitoring Jobs - Page 2

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information System(Maps)-RSAT . Experience: 5-8 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: WFM . Experience: 5-8 Years .

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Info. Systems(Car support) . Experience: 5-8 Years .

As a Doctor Onboarding & Quality Specialist at Visit App, your role will involve supporting the Telehealth team by focusing on expanding the doctor network, ensuring seamless onboarding, and maintaining high consultation quality and patient experience. Your responsibilities will include: - Leading the doctor onboarding process across multiple specialties, which involves outreach, verification, profiling, and system integration. - Developing and delivering training programs for doctors to align with Visit's standards of consultation and patient engagement. - Creating and maintaining SOPs, training material, and process documentation to ensure consistency and scalability. - Driving the implementation and monitoring of Quality Management Systems, including audits, call reviews, and feedback loops. - Building and maintaining strong relationships with doctors and partners, serving as the point of contact for operational and quality-related matters. To excel in this role, you should have: - 2-3 years of experience in healthcare operations, doctor relations, telehealth, or related fields. - Excellent communication and relationship-building skills, with the ability to effectively engage with doctors and internal teams. - Proficiency in creating SOPs, training frameworks, and quality monitoring processes. - Strong decision-making abilities with a focus on problem-solving and process improvement. Please note that this is a full-time position based in Noida, requiring in-person work. Additionally, the company offers health insurance and provident fund benefits to its employees.,

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies Monitor execution of compliance activities if required Perform any activities related to electronic payslips handling Communicate any risks to payroll process or deadlines in accordance with escalation paths Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay Report the status of payroll cycle in a timely and accurate manner Support year end processes or any other country specific processes not related to monthly payroll cycle Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise 2-3 years experience in payroll operations for any International IT / ITES Company Good communication skills in English both oral & written Strong knowledge of MS Excel and MS Word Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements Excellent Customer Service skills ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work the ability to work well within the team is key to this role Preferred technical and professional experience Ambitious individual who can work under their own direction towards agreed targets/goals. Ability to work under tight timelines and have been part of change management initiatives. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Enhance technical skills by attending educational workshops, reviewing publications etc.

Quality Analyst – Domestic BPO Location: Mohali Experience: 1+ year as QA in BPO (Documented experience) Inbound/Outbound Sales experience Qualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profile Apply Now: hr.skyway603@gmail.com Contact: 7696495267 -Bhumika Gupta

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information System(Maps)-RSAT.Experience: 5-8 Years.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Content Moderation. Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Info. Systems(Car support).Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Geographic Information Systems(Maps). Experience: 10 YEARS.

Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: TPMO -Quality. Experience: 10 YEARS.

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Proficiency in English language - C1/C2 preferred Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness

Role & responsibilities Raw material inspection, In-house production quality, Subcontract Inspection. Maintenance of Quality Control equipment and calibration. Coordinate Quality plans with respect to Contract plan. Handle rejection and quality issues. Coordinate with management representation (MR) for AS9100 and ISO Standards. Vendor evaluation. Preferred candidate profile Experience in mechanical engineering industry. hr@micro-precision.in Website : www.mps-precision.com

Job Description / Responsibilities Establishment of in-house quality standards Achieve Quality goals / targets, Ensure periodic reporting of Quality Performance, Managing and providing feedback on complaints Handle technical complaints (Customers/Internal/Suppliers) ISO certification and audits Develop, Update and maintain all ISO documents. Assist MR functions, Knowledge on ISO 9001 ISO14001& AS9100 Measuring Instruments Plan for new instruments, standards, gauges, and other appropriate measuring equipment s based on technical requirements, Handling Calibration Hands on experience in in APQP PPAP, FMEA, Control plan, SOP, Process flow Attending to line failures ensuring execution of CAPA to overcome the failure. Supplier Development Establish quality standards, systems, and training, assess performance, conduct audits, recommend improvements. Preparing MIS Reports (Weekly, Monthly Report, NC Report,) and process Analysis Charts Collect the data for the causes of process / mechanical problems and solve the problems on the machine. Ability to handle multiple tasks and set priorities. Implementing stringent systems and quality plans to ensure high quality standards at all the stages of production. Maintaining of 5 s activity, to ensuring safety, discipline, productivity in the shop floor. Training and Development of team Desired profile of the candidate Experience in mechanical engineering industry. hr@micro-precision.in Website : www.mps-precision.com

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Role and Key Responsibilities: Reviewing Online Content Analyze online videos, content, complaints, and legal notices from end customers regarding potential copyright issues. Content Management Review and update content on popular social media platforms. Content Audit Conduct audits of received content and prepare it for social media uploads. Key Skills and Knowledge: Language Proficiency Fluency in the required language and exceptional verbal & written English skills. Knowledge & Awareness Strong understanding of current affairs, social media platforms, and their specific policies. Social Media Expertise Previous experience in social media roles is an advantage. Analytical Thinking Demonstrates maturity and analytical skills. Teamwork Strong collaboration skills and high engagement with the team. Key Focus : Accuracy, compliance, and efficient management of social media content while ensuring team synergy and quality output.

Join TETR as Sr Quality Analyst Location: Gurgaon Experience: 2-3 years Position: Full-Time Ths Tetr Story: Tetr College of Business is a new-age B-schoolwhere students study in 7 different countries across eight semesters, gaining firsthand experience of various business environments and cultures. Founded by Pratham Mittal, a Wharton alumniand previous founder of Masters Union and Outgrow, our program uniquely combines global exposure with experiential learning. Every year our students study at leading partner universities, including NUS Singapore and FITT-IIT Delhi. Students build 7 different ventures in 7 up and coming sectors in different locations across the world like Dubai, India, United States, Ghana, Singapore, Argentina, and Europe and they get graded on actual business outcomes, ensuring practical experience and readiness for the real world. Students learn directly from distinguished faculty and global industry leaders, including: Viney Sawhney (Harvard University) Dr. Edward Rogers (Former ChiefKnowledge Officer, NASA) Manoj Kohli (Former Country Head, SoftBank) The Role: We are seeking a detail-oriented and performance-driven Senior Quality Analyst to join our Learning and Development team. The idealcandidate will have 23 years of hands-on experience in monitoring and evaluating sales calls (voice and video), identifying gaps in performance, and delivering constructive feedback and coaching to sales representatives. You willplay a crucial role in improving callquality standards, enhancing customer experience, and enabling the sales team to meet their performance goals. Key Responsibilities: *Monitor and evaluate recorded and live voice/video sales calls to assess quality against predefined parameters. *Identify compliance issues, communication gaps, and deviations from sales scripts or best practices. *Provide clear, actionable feedback and coaching to sales representatives to improve performance. *Generate detailed QA reports, highlight trends, and recommend improvements to training or processes. *Collaborate closely with Sales, Trainers, and Operations teams to ensure consistency in quality standards. *Maintain documentation of evaluations, feedback sessions, and improvement action plans. *Provide Coaching to sales representatives (Experience in Higher Education , Ed-tech , Study abroad) Preferred . Requirements : *23 years of experience in callquality evaluation, preferably in a sales-driven or customer-facing environment. *Proficiency in listening to and assessing voice/video sales interactions using standardized scorecards or QA tools. *Strong analytical, communication, and coaching skills. *Proficient in MS Office tools, especially Exceland PowerPoint (for reporting and presentations). *Detail-oriented with the ability to identify patterns and provide insightfulrecommendations for performance improvement. *Ability to work independently and manage time effectively across multiple tasks. *Familiarity with CRM systems, QA tools, or speech analytics platforms is a plus. What We Offer: *A dynamic work environment with opportunities to influence sales performance and customer experience *Acollaborative teamfocused on continuous improvement *Access to professionaldevelopment resources and tools

Job Summary: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. Key Responsibilities: Call Monitoring and Evaluation •Monitor live or recorded calls to evaluate agent performance against quality standards. •Assess agent adherence to scripts, protocols, and company policies. •Evaluate the accuracy, professionalism, empathy, and resolution provided during calls. Feedback and Coaching •Provide constructive feedback to agents based on quality assessments. •Collaborate with team leaders and trainers to address performance gaps and training needs. •Conduct one-on-one coaching sessions to help agents improve their skills. Reporting and Analysis •Prepare detailed reports on quality metrics, trends, and areas of improvement. •Track agent performance over time and provide actionable insights to management. •Identify recurring issues and recommend process improvements. Compliance and Standards •Ensure that all customer interactions comply with company policies, industry standards, and regulatory requirements. •Monitor for potential risks and escalate compliance concerns promptly. Continuous Improvement •Participate in the development of quality guidelines and standards. •Suggest enhancements to call scripts, processes, and tools to improve customer satisfaction and efficiency. •Stay updated on industry best practices and emerging trends in customer support. Qualifications and Skills: Bachelors degree is mandatory. •2+ years of experience in quality analyst role in a call center. •Proficiency in quality monitoring tools and CRM systems. •Strong analytical and reporting skills, with knowledge of MS Excel, Google Sheets, or equivalent. •Excellent communication and interpersonal skills. •Strong attention to detail and analytical mindset. •Ability to provide constructive feedback and motivate team members. •Time management and multitasking skills.

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Role Responsibilities: Conduct regular field audits and ensure timely error feedback closure. Support fraud investigations and recommend process improvements. Identify new contact information of customers during audits. Deliver peer coaching and assist field teams with compliance and quality. Job Requirements: 24 years of experience in field quality audits and compliance. Strong analytical and investigative abilities. Willingness to take ownership and adapt to changing requirements. Team-oriented with good communication and coaching skills.

Role Responsibilities: Conduct regular field audits and ensure timely error feedback closure. Support fraud investigations and recommend process improvements. Identify new contact information of customers during audits. Deliver peer coaching and assist field teams with compliance and quality. Job Requirements: 24 years of experience in field quality audits and compliance. Strong analytical and investigative abilities. Willingness to take ownership and adapt to changing requirements. Team-oriented with good communication and coaching skills.

As a Site Engineer / Project Supervisor at MEARK CONSORTIUM, a Project Management Consultancy firm, you will be responsible for overseeing residential projects in Thrissur. Your commitment until completion and handover of the ongoing works is crucial for the success of the projects. **Key Responsibilities:** - Supervise day-to-day site activities from pending civil works through finishing to handover. - Execute Agency Project Management duties on behalf of the firm. - Coordinate labour, subcontractors, materials, and suppliers as required. - Arrange local labour or services for minor works and site necessities when needed. - Monitor quality, timelines, and documentation. - Maintain regular reporting to the consultancy office. **Professional Requirements:** - B.Tech (Civil) / Diploma (Civil) / Diploma in Interior Design or Architecture / Bachelors Degree (Interior Design or Architecture) - Freshers considered if committed and responsible. - Must uphold integrity, punctuality, politeness, and professional conduct. - No personal involvement with workers, vendors, or contractors beyond official duties. - No site visits or meetings outside working hours without office approval. - Strict adherence to professional decorum at all times. In terms of the work schedule, you will be required to work from Monday to Saturday from 8:00 AM to 6:00 PM with flexibility for extended hours if required, for which compensatory time-off will be provided. **Compensation & Support:** - Fixed salary based on calibre. - Reimbursement of site-to-site travel. - Home-to-site travel to be borne by the candidate. - Training at the consultancy office with all expenses covered. If you are interested in this opportunity, please send your applications along with your CV to careers@meark.in. Your dedication and professionalism will contribute significantly to the successful completion of the residential projects in Thrissur.,

As a Site Engineer / Project Supervisor at MEARK CONSORTIUM, a Project Management Consultancy firm in Thrissur, you will be responsible for overseeing residential projects until completion and handover. Your main duties will include supervising day-to-day site activities, executing Agency Project Management duties, coordinating labor, subcontractors, materials, and suppliers, arranging local labor or services when needed, monitoring quality and timelines, and maintaining regular reporting to the consultancy office. Key Responsibilities: - Supervise day-to-day site activities from pending civil works through finishing to handover. - Execute Agency Project Management duties on behalf of the firm. - Coordinate labor, subcontractors, materials, and suppliers as required. - Arrange local labor or services for minor works and site necessities when needed. - Monitor quality, timelines, and documentation. - Maintain regular reporting to the consultancy office. Qualifications Required: - B.Tech (Civil) / Diploma (Civil) / Diploma in Interior Design or Architecture / Bachelors Degree (Interior Design or Architecture). - Freshers considered if committed and responsible. - Must uphold integrity, punctuality, politeness, and professional conduct. The work schedule for this position is Monday to Saturday from 8:00 AM to 6:00 PM with flexibility for extended hours if required (compensatory time-off provided). The compensation is a fixed salary based on calibre with reimbursement of site-to-site travel. Home-to-site travel expenses are to be borne by the candidate. Additionally, training at the consultancy office with all expenses covered is provided. If you are interested in this opportunity, please send your applications with CV to careers@meark.in.,

Role Overview: As an Assistant Engineer based in Bangalore, you will be responsible for various site activities including execution, quality monitoring, planning, and quality checking. Your key responsibilities will include reviewing site measurements, material checks, bill checks, pour card preparation, and certification of contractor preparedness before submission to the Construction Manager. Additionally, you will be involved in the review of reconciliation survey on-site for accounting cement and steel consumption. Key Responsibilities: - Responsible for site activities such as execution, quality monitoring, planning, and quality checking - Review site measurements, material checks, and bill checks - Prepare pour cards and certify contractor preparedness before submission to the Construction Manager - Review reconciliation survey on-site for accounting cement and steel consumption Qualifications Required: - Bachelor's degree in Civil, Electrical, or Mechanical Engineering - 0-2 years of relevant experience - Strong understanding of construction processes and quality control procedures Note: The company is based in Bengaluru and the position is permanent with a salary as per company standards. The company operates in the PMC industry.,

As the Cluster Sales Lead in the Integrated Facility Management Vertical, your role involves developing and implementing sales strategies at the City level. Your responsibilities include: - Ensuring relevant market analysis data is in place for different segments - Supporting the development of internal processes for effective sales department operations - Developing a sales organization with strong performers in relevant geographical markets - Actively pursuing new business opportunities and advocating the use of agreed sales methodology - Leading bid processes, negotiating contracts, and focusing on planned profitable growth - Developing business in new markets and growing existing market share - Leading sales forecasting, planning, and budgeting processes - Building client relationships and retention programs - Leading a team with a focus on processes, training, and competencies - Monitoring and maintaining high levels of quality, accuracy, and process consistency - Working on process improvement and implementing a culture of strong sales performance - Creating a clear sense of team identity, aligning effective teams, and providing feedback and coaching In terms of competencies, you should be able to interact effectively at all levels, set demanding annual goals, promote a performance culture, and articulate priorities for the business. You should always focus on delivering win/win solutions, challenge the status quo, align and transform the organization, create local partnerships, and be results-focused. Strong negotiation skills and excellent English written and verbal skills are essential. Qualifications and experience required for this role include: - 10+ years of sales experience with 4-5 years in Facility Management industry - Proven track record of exceeding sales targets - Experience in managing end-to-end sales process and handling P&L independently - Target-focused with knowledge of selling contracted services within relevant industries - Competency in Microsoft packages - Experience in leading strong performing teams and selling services in a B2B model Your role as the Cluster Sales Lead will be crucial in driving sales growth and maintaining client relationships in the Facility Management Vertical.,