1198 Call Monitoring Jobs - Page 3

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

Medcare Hospitals Medical Centres is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve cla...

Medcare Hospitals Medical Centres is looking for Trainee GDA to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve...

Medcare Hospitals Medical Centres is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve cla...

Primary Purpose of Role: To provide information, technical advice and support to all project team members on HSE related matters and to undertake regular review, inspections and audit to sustain the HSE standards in the project. Functional Relationships: Be an active member of site team and provide support and advice on HSE related matters. Actively participate on site related HSE activities and involve other site team members. Being a subject matter expert, focus on continuous development and growth of business. Key Functional Areas Undertake duties as directed by the Operations Manager & Senior Safety Lead. Ensure the Project Safety Plan is maintained and adopted on site. Undertake regular...

1. Accountable for Sales /Marketing of Dental Equipment/ Instruments.2. Generate leads and turn up leads by Meeting Doctors at Hospitals / Clinics / Colleges to sellDental devices.3. Leads follow up on daily basis. Responsible for target achievement

Roles and Responsibilities- 1. Accountable for Sales /Marketing of Dental Equipment/ Instruments. 2. Generate leads and turn up leads by Meeting Doctors at Hospitals / Clinics / Colleges to sell Dental devices.

Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That s why we look after our people, communities and the planet while still being profitable....

French Quality Analyst- Work From Home Assess and deliver feedback using the quality audit scorecard assessment tool French Call Quality audit & call calliberation Quality audit and Feedback French- MUST Shifts- 5:30 pm -2:30 am

Role Objective: Complete oversight of Operations, Training and Compliance for the aligned AR Follow up teams. Essential Duties and Responsibilities: Should have overall 7+ years of experience in RCM Operations Manage the AR inventory for aligned clients. Work towards resolution to reduce the aged AR and accelerate Collections. Driving results to achieve business metrics. Ensuring timely delivery of projects/assigned reports. Self-driven, People leader and result oriented. Engage the team create IDPs and groom them for growth opportunities. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Identify and Implement automation/performance improvement strategies. Manage a...

img {max-height240px;} Handling customer inquiries and resolving their issues in a professional and timely manner. Using excellent communication and convincing skills to promote products and achieve sales targets. Collaborating with team members to ensure customer satisfaction and increase sales. Maintaining a good understanding of the credit business to assist customers with financing options. Utilizing knowledge of the dairy industry to provide relevant information and recommendations (not mandatory). Keeping up-to-date with product knowledge and market trends to provide accurate information to customers. Providing feedback to the management team to improve overall customer experience. Par...

As Service Associate -Payroll, you will be supporting the end-to-end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include: Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls) Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments) Carry out the validation of payroll inputs and the reconciliation of output files and p...

Quality Analyst – Domestic BPO Location: Mohali Experience: 1+ year as QA in BPO (Documented experience) Inbound/Outbound Sales experience Qualification: Graduate Salary: Up to 4 LPA 6 Days working Good Communication Skills required. Required Candidate profile Apply Now: hr.skyway603@gmail.com Contact: 7696495267 -Bhumika Gupta

Profile: Process Trainer-BPO Location: Mohali Minimum 1 year experience as Trainer in BPO (on-paper) Salary: Up to 4 LPA Qualification: Graduation Working Days: 6 Days/Week Good Communication Skills Required Candidate profile How to Apply: Send your updated resume: harmanpreet@skywaysolution.in or call:8264807657 HR Harmanpreet Kaur

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

2–4 years of experience in a contact center as a QA, Trainer Monitor and evaluate inbound and outbound calls, chats, emails to assess agent performance against quality benchmarks. Provide detailed feedback and coaching to agents Excellent comm skills

Role & responsibilities Conduct Transaction Quality Audits Conduct Audit Data Analysis & Error Analysis Provide Transaction Quality Metrics Provide Feedback and suggestions for improvement Publish Dashboards at defined intervals Drive Quality Initiatives Provide data inputs to internal stakeholders Flexibility and Availability for any ad-hoc business requirement Ensure Confidentiality, Availability, and Integrity of Data Customer Service experience required Preferred Competencies Knowledge: Understanding of the process, evaluation & feedback, reporting and analysis Establish controls on Transaction Processing aiming for a Zero-Defect Output Report and Publish Transaction Quality Metrics Publ...

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Join TETR as Sr Quality Analyst Location: Gurgaon Experience: 2-3 years Position: Full-Time Ths Tetr Story: Tetr College of Business is a new-age B-schoolwhere students study in 7 different countries across eight semesters, gaining firsthand experience of various business environments and cultures. Founded by Pratham Mittal, a Wharton alumniand previous founder of Masters Union and Outgrow, our program uniquely combines global exposure with experiential learning. Every year our students study at leading partner universities, including NUS Singapore and FITT-IIT Delhi. Students build 7 different ventures in 7 up and coming sectors in different locations across the world like Dubai, India, Uni...

Position Overview: As a Python Developer Intern, you will have the opportunity to work alongside our experienced developers and gain invaluable industry experience. You'll be exposed to real-world projects, contribute to the development of innovative solutions, and enhance your Python programming skills. This internship is designed to provide you with practical experience, mentorship, and a strong foundation for your future career as a Python developer. Key Responsibilities: Working on Odoo Flectra only. Collaborate with cross-functional teams to design, develop, test, and deploy Python applications. Write clean, efficient, and well-documented Python code. Assist in troubleshooting and debug...

Job Summary: The Quality Analyst is responsible for monitoring, evaluating, and improving the quality of customer interactions in a call center. This role involves analyzing calls, providing feedback to agents, identifying trends, and collaborating with teams to enhance overall customer satisfaction and operational efficiency. Key Responsibilities: Call Monitoring and Evaluation •Monitor live or recorded calls to evaluate agent performance against quality standards. •Assess agent adherence to scripts, protocols, and company policies. •Evaluate the accuracy, professionalism, empathy, and resolution provided during calls. Feedback and Coaching •Provide constructive feedback to agents based on ...

Design quality monitoring frameworks, standards, and procedures. Analyze quality data to pinpoint recurring issues, process gaps, and training needs. Participate in calibration sessions to ensure consistent Create regular reports on quality metric

Role Responsibilities: Conduct daily, weekly, and monthly audits as per defined targets. Provide timely feedback and ensure TAT adherence. Log in and handle calls for direct understanding of customer interactions. Participate in calibrations and team briefings to ensure quality consistency. Job Requirements: 13 years of experience in quality analysis or call auditing. Strong understanding of QA processes and customer behavior. Proficiency in reporting and variance control. Initiative-driven with a focus on continuous improvement.