334 Call Monitoring Jobs - Page 3

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? That’s definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! Were looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different performance metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Internal and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone whos willing to work on cyclical schedules. Have experience on phone, email and live chat support? Thats definitely a plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills, has done RCA, prepared dashboards, has knowledge about 7QC Tools, Coaching, Feedback, Corrective actions & preventative actions, etc. 1 year International experience is mandate as a QA. We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you. Interested person can share their resume at "rajal.garg@taskus.com" or call on 8141444230. Thanks & Regards, Rajal Garg 8141444230

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) Basic understanding of Types of companies, Promoter Holdings & adherence to government regulations” Must have worked in customer service (Voice & Back Office experience preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Proficiency in English language - C1/C2 preferred Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness

Department/Group: Service Quality Will Train Applicant(s):Yes Role and Responsibilities Manage and monitor operational activities related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews). Regularly conduct audits and participate in regular structured interventions. Ensure the team managed is calibrated on the requisite benchmark. Execute periodic projects having a direct linkage to improvement in productivity, increased throughput, and reduction in costs, improving quality and net promoter score. Develop and implement appropriate training related to quality policies, procedures and processes and other quality initiatives for various audiences (e.g., Quality CoE, Operations Leaders, Operations teams, etc.) Serve as the subject matter expert for quality management systems including the call monitoring and document management systems. Lead best practice sharing and learning sessions related to quality with quality analysts and quality subject matter experts. Host and conduct internal/external calibration calls with various audiences (e.g. Quality Analysts, Operations leaders). Actively measure, monitor, trend and report quality metrics to identify potential quality concerns. Prepare quality related reports on a designated frequency for operations team, CoE leadership, quality committee as required. Participate in stakeholder meetings to represent the quality function for the site managed. Experience as Call Centre agent handling customer and also experience in Call audits Keeping oneself updated with latest product/process by monthly self-call taking activity Preferred Skills Good listening skills Maintains a high level of professionalism Skilled in conflict management Ability to confidently facilitate team discussion on quality/ COPC parameters Experience in coaching and leading employees Understanding and practical experience in effective coaching techniques Ability to continually support employees through individual development plans Time management, organizational talent and presentation skills Ability to deal with constant change positively and maintain high motivation Drives team engagement and actions through internal survey results and insights Help associates understand the performance bar and supports them to reach it Good listening and conversation skills Ability to confidently facilitate team discussion on quality/Weekly/ Monthly meets on parameters

About The Role Posting Description for Internal Candidates Enter Custom Internal Posting Description Short Description for Internal Candidates Description for Internal Candidates CEC Officer Department Customer Experience Center Location Thane/Noida/Bangalore Reporting Relationship CEC Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer "delight" and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance About The Role Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills Verbal & Written Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Same Posting Description for Internal and External Candidates

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Jalandhar Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -Open for male Benefits Salary- 12000 NTH + PF & ESIC

SUMMARY Retail Sales Associate Position : Retail Sales Associate Location : Mohali Our client, a leading apparel brand and multinational conglomerate headquartered in the UAE, is seeking male candidates to join as Retail Sales Associates. Key Responsibilities: Customer Engagement Compliance with grooming standards Warmly welcome and greet customers Utilize standard phrases during customer interactions Introduce oneself and offer a shopping bag to every customer Assist customers in locating the right products within the store Provide necessary support to customers Communicate product range, new innovations, and store promotions/offers to customers Share customer and merchandise feedback with DMs Sales Target Attainment Achieve designated sales targets Utilize selling techniques to increase basket size Adhere to retail standards Responsible for displaying received stocks Neatly fold garments and stack them Ensure correct usage of hangers and size cubing Ensure all merchandise has barcodes Maintain a carton-free floor Adhere to plan-o-gram Maintain displays, props, and signage as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters Requirements Requirements: Minimum 10th grade education Age between 18-25 years Open to male candidates 6 days working (with a week off between Monday to Thursday, any day) Benefits Salary- 12000 NTH + PF & ESIC

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: - Create, manage and update the training content for respective LOBs on different tools Manage/create process SOPs and training refresher Accountability for 0 – 45 days batch performance. Attend TTT conducted by clients. Conduct PKT and process refreshers on the floor. Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB Represent Concentrix on client calls and internal/external calibrations Responsible to manage the training throughput and performance Manage training MIS for new hire batches and other training related work Contribute to process improvement ideation and initiatives Responsible for all risk management and compliance activities as applicable to this role Drive continuous improvement for Transaction Quality and Delivery Manage Transaction Quality & Client related Key Performance Indicators (KPIs) Evaluate effectiveness of transactional quality interventions Strengthen Quality management processes / framework to improve quality delivery Accurately capture SLA/SLO metrics, the reporting needs of clients and set up / customize processes to seamlessly meet client's expectations Generate and implement out of the box ideas and Process improvement initiatives in the process Drive Process control & Compliance in addition to managing the Audit SLAs Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires Key skills and knowledge: - Experience in customer care(voice) (preferably ecommerce or fmcg) People Management skills Data structuring and churning ability Basic knowledge of Six Sigma and statistical tools will be an added advantage Ability to drive initiatives and projects to closure Ability to deal with employees at all levels of hierarchy Ability to provide leadership, direction and motivation to build high performing teams Analytical and Quantitative skills Excellent Communication and articulation skills Data Handling / data interpretation skills / data visualization skills Good working knowledge of Transaction Quality systems, tools and technologies. Should understand Transition from startup to BAU/Hand over phase Process Oriented, Planning, Decision making, Ability to prioritize, Ability to meet deadlines and work under pressure Detail oriented with strong organizational and Presentation skills Flexible to work in a 24X7 environment (Night shifts & weekends based on scope) Relevant Experience of 2 – 3 Years Education: - Graduate in any discipline Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Business Development Executive Responsibilities: - Familiarizing yourself with all products and services offered by our company. - Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. - Attending networking activities to research and connect with prospective clients. - Maintaining meaningful relationships with existing clients to ensure that they are retained. - Suggesting upgrades or added products and services that may be of interest to clients. - Crafting business proposals and contracts to draw in more revenue from clients. - Negotiating with clients to secure the most attractive prices. - Equipping staff with the technical and social skills needed to enhance sales. - Reviewing clients' feedback and implementing necessary changes. - Remaining in tune with trends in consumption to ensure that our offerings remain relevant. Business Development Executive Requirements: - Degree in marketing, business administration, or similar. - Extensive sales experience. - Intuitive and insightful, particularly regarding human behavior. - Ability to generate revenue by identifying pain points and suggesting suitable products or services. - Professional yet affable disposition. - Neat, well-groomed appearance. - Great networking skills. - Excellent written and verbal communication. - Resourceful, with outstanding research skills. - Em>

SUMMARY Greetings, Excellent Opportunity for Male Candidates..!! Leading Apparel Brand is hiring for Retail Associate Apply Now Ludhiana Our Client is a UAE-based multinational conglomerate headquartered in Dubai. The group is involved in retailing apparel, footwear, consumer electronics, cosmetics & beauty products, home improvement, and baby products. The group also focuses on hospitality & leisure, healthcare, and mall management. Must Have - Minimum- 10th pass. Age will be between 18-25 years. Job Responsibilities:- Customer Service Follow grooming standards Welcome and greet every customer Follow Standard Phrases while interacting with customers Introduce yourself and offer a shopping bag to every customer Guide the customer to find the right product within the store Assist Customer if he needs any help Communicate to customers on product range/style, new product innovations, and store promotions/offers. Collate and share customer/merchandise feedback with DMs Target Achievement Achieve set Sales targets Use selling techniques to increase basket size Adherence to Retail Standards Responsible for display of received stocks Responsible for folding garments and stacking Responsible for Size cubing and right usage of hangers. Ensure all merchandise has bar-codes Maintain Carton free floor Adherence to plan-o-gram Maintain Displays, props, and signage acrylics as per the VM guidelines Contribute to shrinkage control through the recovery of merchandise from trial rooms and cash counters. Requirements -Minimum- 10th pass -Age-18-25 years -6 days working (week off between Monday to Thursday Any day) -Open for male Benefits Salary- 15000 NTH + PF & ESIC

Role and Responsibility : 1. Understand the Product/Service: - Learn everything about what you're selling. Know its features, benefits, and how it solves customer problems. 2. Build Communication Skills: - Practice clear and confident speaking. Focus on tone, pace, and clarity. Listening skills are equally important. 3. Know Your Audience: - Research your target demographic. Understand their needs and how your product fits into their lives. 4. Develop a Script: - Create a flexible script that covers key points but allows for natural conversation. Personalize it as needed. 5. Handle Rejections Gracefully: - Not every call will end in a sale. Learn to accept rejection and use it as a learning experience. 6. Stay Positive and Motivated: - Sales can be challenging, so maintain a positive attitude. Celebrate small wins to keep your motivation high. 7. Follow Up: - Persistence is key in sales. Follow up with leads regularly but be respectful of their time. 8. Use CRM Tools: - Familiarize yourself with customer relationship management software to keep track of calls, leads, and follow-ups. 9. Ask for Feedback: - Seek feedback from peers or supervisors to improve your approach and techniques. 10. Continuous Learning: - Stay updated on sales techniques, market trends, and product knowledge through workshops, courses, and reading.

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can share your resume to - anitha.c@sagilityhealth.com

Hiring for Quality Assistant Manager International Banking process Experience. ( KYC/ AML/ client On boarding Job description Essential Duties and Responsibilities: Responsible to ensure the required number of evaluations i.e. Quality, CSAT, Complaints etc. are completed as agreed with clients for KYC/ AML process. In charge of maintaining evaluations completed by the quality team in the central data base as defined by operations/clients Conducting / attending regular Gauge RNR & Calibrations with team to maintain level of knowledge of the supervisory staff Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis Responsible for super audits to ensure adherence of Compliance and Quality guidelines agreed between operations / clients Aligning quality analysts to respective teams to ensure the daily / weekly / monthly quality activities are covered with all operational teams Manages quality related escalations and preparing RCAs with closure with operations and client Managing shift timings & leaves for the Quality and training team Manages and takes accountability of grooming quality analysts, trainers and advisors to meet process and functional expectations Foster team work environment Maintain team engagement and improve employee knowledge retention & Performance Being proactive in identifying learning and development needs of the team members/advisors Managing training department and New hire trainings for the program Understand the training needs shared by internal and / or external customer(s), manage and improve the performance of the program / process, prepare training plan, coordinate and liaise with various teams to effective execution To ensure continuous improvement in the training performance of the process To define, standardize and monitor training and quality parameters and thereafter make recommendations for ongoing improvements. Spearheading continuous improvement in training and quality metrics of the programs and to drive improvement projects across businesses Establish and maintain communication with clients to understand needs, resolve issues, and meet expectations. Education & Experience: Minimum Graduate Should have knowledge of Six sigma and lean methodology Overall Years of Experience and required Skill Sets: Minimum 6 - 10 years with 2 yrs of people managerial experience in Quality and training Experience in Customer Service would be preferred in BPO industry (voice) Knowledge in operation will be an added advantage Work Requirement 5 days working 24/ 7 shifts Relevant experienced Interested candidates please share your resume to ramya.ramya1@teleperformancedibs.com PH No: -8050980644 ( 11 am to 5 pm ) Skills: AML/ KYC/ KYB/ transaction monitoring/ Client on boarding/ merchant on boarding . Role: Customer Success, Service & Operations - Other Industry Type: BPM / BPO Department Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations Best Regards Ramya V

Hiring for QA Collection process. Responsibilities: To audit each type of transactions for the given process as per the process/customers guidelines Understand the process and use of knowledge improvement aids to engage as an subject matter expert Reports quality scores for each process on daily /weekly and monthly basis Participate actively in improvement initiative driven by quality functions Manage QA work in line with BEST Quality Framework Participate in calibration process with fellow QAs under leadership of QL, client on regular appropriate intervals. Conduct analysis for errors and provide process insights on improvements Competencies: Delivers Customer Service Solves Problems Sound knowledge on Microsoft excel and Power point presentation Communicates Effectively Supports Colleague Development Contact: 9449900627 yamanurappa.kuri@teleperformancedibs.com

Inspira Enterprise India Pvt. Ltd. is looking for Trainee to join our dynamic team and embark on a rewarding career journey Assisting experienced employees with their daily tasks and responsibilities Observing and gaining hands-on experience in various aspects of the job Receiving feedback and guidance from supervisors and mentors Completing assigned projects and tasks under the supervision of experienced employees Collaborating with team members and contributing to team projects Demonstrating a strong work ethic, positive attitude, and a willingness to learn and grow

Job Title: Voice Process Executive Roles and Responsibilities: - Answer incoming calls from customers and assist them with their queries or issues. - Provide information about products or services to customers. - Resolve customer complaints or direct them to the right department if needed. - Maintain a friendly and professional attitude while speaking with customers. - Ensure customer satisfaction by solving their problems efficiently. - Follow guidelines and scripts during customer interactions. - Record call details and customer feedback accurately. - Work in a team and communicate effectively with coworkers and managers. - Meet daily or weekly performance targets for call handling and customer satisfaction. Skills Required: - Good communication skills (fluent in English or any other language, depending on the company). - Patience and active listening skills. - Ability to stay calm under pressure. - Basic computer knowledge (for entering customer information and handling systems).

As a Telecalling Outreach Executive, you will be responsible for conducting outbound telecalling to inform and educate contacts about our services. This role requires strong communication skills and a proactive approach to engaging with potential leads. Key Responsibilities : - Conduct outbound telecalling to introduce our services. - Provide detailed information and address inquiries effectively. - Follow up with leads to nurture relationships and gather feedback. - Maintain accurate records of all telecalling interactions. - Collaborate with team members to ensure efficient follow-up and support. Required Qualifications : - Any degree or equivalent. - Prior experience in telecalling or sales is preferred. - Excellent verbal communication skills in English and local languages. - Proficiency in MS Office (Word, Excel).

We are looking for a motivated and persuasive Telesales Representative to join our team. The ideal candidate will be responsible for generating sales over the phone by reaching out to potential customers, promoting products or services, and ensuring a high level of customer satisfaction. Strong communication skills and the ability to close sales are essential for success in this role. Key Responsibilities: - Make outbound calls to prospective and existing customers to promote products or services. - Understand customer needs and recommend appropriate solutions or products. - Follow up on leads and close sales to meet or exceed targets. - Handle objections effectively and turn inquiries into sales opportunities. - Maintain accurate records of customer interactions and sales in the CRM system. - Stay updated on product knowledge, industry trends, and competitive offerings. - Build and maintain positive relationships with customers to encourage repeat business. - Work closely with the sales team to achieve overall company objectives. - Provide feedback to management on customer preferences, trends, and areas for improvement.

Soft Skill Audit Language Coach: Jobtitle: Soft Skill Quality Audit and Language Coach WorkLocation: Shriram Gateway- Perungulathur Noof Positions: 5 Expectations: Experience in Coaching/Training Delivery Should be open to work in any shift. Enjoy challenging and diverse workassignments in a fast-paced environment. Rolesand Responsibilities: Monitor calls and emails on communicationand soft skills per sampling plans. Monitor and coach agents on grammar, pronunciation, syllable stress and other aspects of the English language, culture, etc. RequiredSkills: Excellent Communication Skills (Written & Verbal) Strong knowledge of customer care processesand techniques Call quality/ transactional monitoringexperience

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating process improvement initiatives. Completing assignments given by the team. Receive and document customer complaints through various channels (phone, email, online platforms). Investigate the nature of each complaint to understand the issues raised. Analyze complaint data to identify trends, patterns, and root causes. Collaborate with relevant departments to gather information and insights. Maintain detailed records of customer complaints, investigations, and resolutions. Prepare and submit reports to management highlighting key findings and recommendations. Communicate with customers to acknowledge their complaints and provide updates on the investigation and resolution process. Collaborate with internal teams to facilitate effective communication and resolution. Work with relevant departments to develop and implement solutions to address identified issues. Ensure timely resolution of complaints while adhering to organizational policies and procedures. Identify opportunities for process improvement based on recurring complaints. Collaborate with teams to implement changes that prevent future complaints. Ensure compliance with industry regulations and standards in handling and resolving customer complaints. Monitor and evaluate customer satisfaction levels through feedback and follow-up surveys. Implement measures to enhance overall customer satisfaction and loyalty. Prepare regular reports for management summarizing complaint data, trends, and resolutions. Provide training to staff on effective complaint resolution techniques. Promote a customer-focused culture within the organization. You can share your resume on, WhatsApp 8779797282 Anjali Maurya Mail amaurya1@europ-assistance.in

Key Responsibilities: Training Delivery & Facilitation: Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process. Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills. Train agents on handling objections, and building trust with potential donors. Ensure training aligns with business objectives, sales targets, and compliance guidelines. Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance. Reporting & Continuous Improvement: Track training effectiveness through KPIs such as sales performance, retention, and quality scores. Provide regular reports and feedback to management on training outcomes and agent readiness. Qualifications & : Experience1 + years of training experience in BPO sales, or telesales. Sales ExpertiseStrong understanding of sales techniques, and call handling. Communication Skills: Excellent verbal, written, and interpersonal skills. Training & CoachingExperience in classroom training, coaching, and performance monitoring. Tech SavvyComfortable with CRM software, call monitoring tools, and reporting dashboards. date time teachback personal round of interview

Date 11 Jun 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Program Cybersecurity Manager in [Bangalore] were looking for Your future role Take on a new challenge and apply your comprehensive cybersecurity expertise in a new cutting-edge field. Youll work alongside dedicated, innovative, and forward-thinking teammates. You'll lead the charge in safeguarding our products and solutions, ensuring they meet the highest cybersecurity standards. Day-to-day, youll work closely with teams across the business (Engineering, Product Development, Legal), strategize cybersecurity approaches, and much more. Youll specifically take care of developing the Cybersecurity Management Plan, conducting Threat Modelling, and defining Cybersecurity Architecture and . Additionally, you will manage the evaluation of our Programs cybersecurity level and provide pivotal support during cybersecurity audits. Well look to you for: Analysis of security needs and formulation of security objectives and strategies Planning and integration of security activities within the development lifecycle Expert guidance to teams on implementing cybersecurity features Management of cybersecurity deliverables including quality, cost, and timeliness Handling of vulnerabilities, cybersecurity issues, and action plans Effective communication and reporting on cybersecurity status within the Program All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: Degree in Engineering or a related field Experience or understanding of information technology and security Knowledge of product security areas such as cryptography, network protection, and identity management Familiarity with cybersecurity standards like ISO 2700X, IEC 62443, NIST A cybersecurity certification such as GICSP, CISSP, GSEC, or CISM is desirable Proven ability to manage quality, cost, and delivery of cybersecurity initiatives Strong interdisciplinary collaboration skills Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge security standards for rail signalling Collaborate with cross-functional teams and supportive colleagues Contribute to projects that redefine industry standards Utilise our dynamic and innovative working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning programs Progress towards senior cybersecurity roles Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.