2070 Call Monitoring Jobs - Page 3

Quality Analyst - International BPO 5 Days Working Graduate Rotational Shift Quality Analyst Salary up to 6.5lpa - 7.5lpa Must have exp. as a Quality Analyst in International BPO ( Banking Domain Mandate) Location - Hyderabad / Bangalore Required Candidate profile Banking Exp Mand WhatsApp - 8750557705 (No Call) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email - qualitydemographic@gmail.com

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136 IMMEDIATE JOINERS

We are hiring a Call Quality Analyst with experience in the BPO industry. Experience in insurance or BFSI is an added advantage. The role involves end-to-end QA, monitoring calls, and ensuring quality standards are met.

Role & responsibilities Roles and responsibilities: • Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors • Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. • Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. • Will be responsibility to meet Quality related service level monthly • Randomly monitor calls to ensure Client/TP standards are maintained. • Need to manage BAU, Business intellig...

Hiring For a Quality Manager - International BPO - Salary Up to 15 LPA 5 Days Working Rotational Shift Salary up to 15 LPA JOB Location - Kolkata Must Have 1 Year Experience as a Quality Manager Required Candidate profile Whatsapp: 8750557705 (No Calls) Apply Here: https://docs.google.com/forms/d/e/1FAIpQLSdOVDa_K-os31HMiKEty4BW3VsNRm72mdt26npFPqovYu6Anw/viewform Email Ur CV - Qualitydemographic@gmail.com

Job Description: Trainer Location: Bangalore Department: Learning & Development / Inside Sales Experience: 4-7 Years About NoBroker NoBroker is Indias first and only PropTech Unicorn, transforming the real estate industry with technology-driven, brokerage-free solutions. We enable customers to buy, sell, rent, and manage properties without middlemen, offering a seamless, transparent, and cost-efficient experience. With over 35 million+ users, NoBroker operates in major cities and continues to disrupt the real estate ecosystem with innovation, scale, and customer-centric products. About the Role We are hiring an experienced Trainer to lead capability building for our Inside Sales teams. The i...

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136

Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a Quality analyst on papers. Proficient in MS Office. Excellent analytical and listening skills. Walk-in -- Monday to Saturday (10 am to 4 pm) Contact person and details: Kamolika: 8925881711 Email-Komolika.RoyChoudhury@imarque.co.in Address: iMarque Soluti...

Job Description APM Quality Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation Profile...

Roles and Responsibilities Conduct call audits to ensure compliance with quality standards and regulations. Monitor calls for quality assurance, identifying areas of improvement and providing feedback to agents. Perform call calibration exercises to align agent performance with industry standards. Analyze data from various sources (e.g., CRM systems) to identify trends and opportunities for process improvements. Collaborate with team members to resolve issues related to call quality, customer satisfaction, or other operational concerns. Desired Candidate Profile 1-2 years of experience in a similar role within the BPO/call center industry. Strong understanding of call auditing, call monitori...

MNC COMPANY OPENINGS!! QA Analyst Skills- Mandatory -QA From international voice , Call auiting, call monitoring FROM BANKING DOMAIN ONLY Exp- 2 to 15 Years UK Shift NP- Upto 30 Days CONTACT -SHRINIDHI 89516 38495 /shrinidhiizeemanpower@gmail.com

Role & responsibilities • Evaluate Transactions/call/chats as per Training & Competency Scheme / Client approved sampling methodology • Ensure adherence to quality norms as per client specifications; Ensure that internal policies, procedures and compliance regulations are being followed • Ensure that associates perform efficiently and effectively within their assigned areas, with pre - determined performance standards • Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement. • Partner with Operations and streamline / enhance metrics • Reduce the learning curve and help enhance the product/process knowledge of new team members • Client Coordinat...

Job Title: Assistant Quality Manager Location: Mumbai (Malad) Shift: 24/7 Rotational Shifts Salary: 8 10 LPA Key Responsibilities: Lead and manage quality assurance processes for international banking operations. Drive continuous improvement initiatives using Six Sigma methodologies. Monitor and analyze performance metrics to ensure compliance with quality standards. Handle team management responsibilities, including mentoring and performance reviews. Collaborate with cross-functional teams to implement new tools and technologies for process optimization. Ensure adherence to regulatory and client-specific requirements in all processes. Required Skills & Qualifications: Experience: Minimum 5+...

Responsibilities: Oversee and manage outbound calling operations to ensure smooth workflow. Lead and supervise the telesales and collections team to achieve monthly and YTD targets. Monitor team performance through daily calling reviews and activity tracking. Prepare daily, weekly, and monthly performance review reports for management. Listen to random calls to assess quality, provide feedback, and suggest improvements. Identify gaps in process or product knowledge and recommend corrective measures. Guide, train, and motivate team members to improve productivity and conversion rates. Ensure adherence to company policies, scripts, and compliance standards. Requirements: Experience in telesale...

Responsibilities: Oversee and manage outbound calling operations to ensure smooth workflow. Lead and supervise the telesales and collections team to achieve monthly and YTD targets. Monitor team performance through daily calling reviews and activity tracking. Prepare daily, weekly, and monthly performance review reports for management. Listen to random calls to assess quality, provide feedback, and suggest improvements. Identify gaps in process or product knowledge and recommend corrective measures. Guide, train, and motivate team members to improve productivity and conversion rates. Ensure adherence to company policies, scripts, and compliance standards. Requirements: Experience in telesale...

Microvista Technologies is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your tea...

Job Title Quality Analyst Commute Operations Experience 2–5 years (Voice & Email Quality preferred) Job Summary The Quality Analyst will audit employee commute support interactions (calls and emails), ensure adherence to quality standards, publish quality scores, identify behavioral and process gaps, and work closely with Operations to improve overall service quality. Key Responsibilities Conduct daily audits of calls and emails , ensuring category-wise sampling. Publish daily and weekly quality scores and share insights with Ops teams. Identify BQ and provide actionable feedback. Support Ops through calibration sessions, coaching inputs, and performance improvement actions . Identify proces...

Job Summary The role serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. Essential Du...

About vmedulife Software vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn. We are looking for an experienced Call Quality Analyst - Pune, to be responsible for monitoring data management systems to compile and track performance at team and individual levels. Roles and Responsibilities: To should audit the calls of the team assigned. Should complete the da...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song"” all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countri...

Must have Min 1+yrs exp as a Quality Analyst in International Banking Process BPO. Well Versed with RCA/ QC Metrics Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

.Monitor the calls of each adviso .Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Shift: 7:30pm-5:00am Mon-Fri working Required Candidate profile Candidates from Energy Process is preferred Must know Call Auditing and Editing both Willing to work in night shift. Perks and benefits Sat & Sun off Sal always on 1st Fixed + incentives

Leading BPO in Bengaluru & Hyderabad Hiring for Sr Quality Analyst Banking Process Must have minimum 1 year experience in Quality in International BPO in Banking Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Mail Your cv at simmi@Hiresquad.in Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality del...

Total 3 yrs exp out of this 1 yrs exp as Trainer on the paper Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Neha 8287267407 Required Candidate profile Call/Whtapp cv to Neha 8287267407 AMIT 8851792136 IMMEDIATE JOINERS

Roles and Responsibilities Manage a team of insurance sales professionals to achieve targets and grow business. Handle outbound calls, monitor performance, provide coaching & feedback, and conduct call monitoring sessions. Develop strategies for effective team handling, general insurance, health insurance sales, motor insurance, performance management, and telesales. Ensure high levels of customer satisfaction through excellent communication skills. Desired Candidate Profile 1-3 years of experience into Team Lead from BPO industry with expertise in insurance sales or general insurance (health insurance sales). Strong knowledge of general insurance products including motor insurance. Excellen...