1733 Call Monitoring Jobs - Page 3

Roles and Responsibility Conduct thorough quality audits to ensure compliance with industry standards and company policies. Develop and implement effective quality control processes to enhance customer satisfaction. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Analyze data and trends to inform quality improvement initiatives and optimize processes. Provide training and coaching to team members on quality procedures and best practices. Monitor and report on key performance indicators (KPIs) related to quality metrics. Job Requirements Proven experience as a Quality Analyst or similar role in the BPO industry. Strong understanding of quality ...

Must have worked as a Quality Analyst in the International Banking Process. Dispute/ Chargeback/ AML/ Fraud process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hi, We are hiring experienced technical support / customer support professionals for Quality analyst role for UK shifts Experience - 1 yr & above (only from technical support / customer support background from international background only) Salary Details - Experience(1yr to 2yrs) Ctc 4 Lakhs Per Annum - 25k take per month (Salary Not Negotiable) Experience (2yrs & above) Ctc 4.4 Lakhs Per Annum - 28k take home per month(Salary Not Negotiable) If you are interested and your skills match the requirements, please share your updated CV to pavithra (HR) - 7845935727 Work from office only Shift timings -12.30pm to 9.30pm / 1.30pm to 10.30pm / 2.30pm to 11.30pm Should be able to join immediately 5...

Skills: Customer Relationship Management (CRM), FLUENT, Communication, SALES, COUNSELLING, ENGLISH,. Company Overview. Touchstone Educationals LLP is a leading visa and immigration consultancy firm with a network of branches across Punjab and Haryana. We have been providing expert and personalized services for those seeking to study in Canada and Australia for over two decades. With over 1001-5000 employees, Touchstone Educationals LLP is committed to helping students achieve their dreams of studying abroad. Job Overview. We are seeking a highly motivated and experienced IELTS Counsellor to join our team at Touchstone Educationals LLP. As an IELTS Counsellor, you will be responsible for prov...

Job Track Description: Assists others in achieving goals. Broad technical expertise and industry knowledge. Ability to manage hiring and termination actions and training for multiple employees. Manages performance appraisals and pay reviews for team members. Accountable for functional, operational, and program management. General Profile. Supervises daily tasks of the business, technical support and production teams Responsible for team results Works within established precedents and practices. Evaluates and organizes information to solve for problems and challenges Ability to work without supervision. Functional Knowledge Comprehensive understanding of processes, procedures, systems, and co...

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Call and follow up with potential clients for residential and commercial projects. Explain project details, schedule site visits, update CRM, and achieve monthly sales targets through consistent communication and lead conversion. Annual bonus

Need Min 1.5yrs exp as Quality Analyst from International Voice/ Chat Customer Support Process BPO. International Voice/ Chat Audit Well Versed with QC Metrics RCA US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

The Role Participates in design of call Performs call monitoring according to monitoring formats & quality standards and provides trend data to the management team. Uses a quality monitoring data management system to compile and track performance at team and individual level. Performs monitors of Inside Sales email responses. Participates in customer listening programs to identify customer needs and expectations. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions for staff. Provides feedback to team leaders and managers help them to sync better within the team Prepares and analyzes internal and external quality reports...

Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be in...

Role Objective: The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks with transcribes typed by listening 100% of the patients feedback surveys. Essential Duties and Responsibilities: Auditing for Onshore and BSO teams. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved i...

As a Quality Analyst for the Inbound International Voice Process, your role involves: - Monitoring calls to ensure quality standards are met - Listening and auditing International Voice Process calls - Conducting Calibration sessions with the QA team - Analyzing inbound and outbound calls - Monitoring and evaluating the quality of inbound and outbound calls - Developing and delivering briefings to advisors on Service Quality deficiencies and improvement opportunities Preferred candidate profile includes: - Minimum 1 year of experience in a similar role - Strong Communication Skills - Excellent Analytical & Interpretation skills - Willingness to work in rotational shifts In addition, the comp...

Role Overview: As a member of the R1 RCM India team, your role will involve day-to-day support and maintenance of Genesys PureCloud Solutions. You will be responsible for MACD on Genesys, including call flows, SIP trunks, and acting as L3 support during issues to drive towards resolution. Additionally, you will work with various internal and external application teams to integrate their platforms with Genesys. Your tasks will also include migration and implementation of Genesys PureCloud Solution, monitoring project progress, adjusting as necessary for successful project delivery, creating documentation and knowledge base, managing incidents and service requests, coordinating team activities...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process. Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Multi-cultural awareness.Passion for customer service.Team player.MS Office skills:Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, working knowledge of other MS Off...

About The Role Skill required: Talent Development - Instructor-Led Training (ILT) Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processThe practice of training and learning material between an instructor and learners, either individuals or groups. Instructors can also be referred to as a facilitator, who may be knowledgeable and experienced in the learning material, but can also be used more for their facilitation skills and ability to deliver material to learners.Excellent organizational ...

About The Role Skill required: Talent Development - Learning Delivery Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTake the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered.Challenge established practice and processes to raise scheduling / cost issues with BI /OL Capabilities.Assist with developing and documenting cross region scheduling processes.Communicate LMS and other Scheduling tool iss...

Drive high levels of employee engagement (include Daily, weekly, monthly team connects) to enable high retention and satisfaction rates Help manage team work life balance through efforts on leave planning and rostering Communicate effectively within & with team members & escalate issues to the management for timely resolution Continuously manage performance through timely and effective feedback and coaching Partner with Recruiting and Training functions to help improve the quality of incoming talent.

Plan, execute, and report on operational, compliance, and internal control audits across departments. Evaluate the efficiency and effectiveness of business processes and recommend improvements. Review adherence to policies, procedures, and applicable regulations. Identify control weaknesses, inefficiencies, and non-compliance issues. Prepare clear, concise, and well-documented audit reports and present findings to management. Follow up on the implementation of audit recommendations and action plans. Assist in the development and continuous improvement of audit programs and tools. Participate in special projects, investigations, and risk assessments as assigned. Maintain up-to-date knowledge ...

Problem-Solving & Root Cause Analysis: Investigate customer complaints, identify root causes of issues, and recommend solutions. Process Improvement: Contribute to the development and implementation of quality improvement programs and initiatives. Coaching & Training: Provide coaching and training to agents on quality standards, best practices, and performance expectations. Data Analysis & Reporting: Analyze data, generate reports on quality metrics, and track trends to identify areas for improvement. Compliance & Standardization: Ensure compliance with industry standards and organizational policies. Evaluating Agent Performance: Monitor interactions (e.g., calls, emails) and evaluate agent ...

Store Presentation & Visual Standards: Ensure all stores maintain Nikes global visual merchandising (VM) guidelines and brand aesthetics. Plan and execute seasonal floor sets , window displays, and in-store presentations. Monitor and maintain store layout, lighting, signage, and mannequins to enhance customer experience. Merchandising Execution: Oversee product placement, zoning, and fixture utilization to drive sales. Ensure key product stories and campaigns are effectively displayed. Optimize stock levels on the sales floor for better product visibility and availability. Collaboration & Training: Work closely with store managers, marketing teams, and category leads to align VM strategies. ...

Answer Incoming Customer Calls Handle a high volume of incoming calls professionally and efficiently. Greet customers courteously and listen actively to understand their concerns or queries. Resolve Customer Inquiries and Issues Address questions related to products, services, billing, account information, or order status. Troubleshoot and resolve customer issues during the first call whenever possible (First Call Resolution). Provide Accurate and Timely Information Offer correct information based on company policies, procedures, and product knowledge. Escalate complex issues to the appropriate department or supervisor when necessary. Maintain Detailed Call Records Document customer interact...